Cisco Hawaiian Telcom Manual page 65


Manually turn your TV on and off.

Check the back of your Hawaiian Telcom TV Set Top Box and any additional
devices to ensure that all of your cables are firmly connected.
HDMI connected from STB to TV

Check to ensure your HDMI cable is securely connected to your Set Top Box
and High Definition TV. Re-secure the HDMI cables on the back of your High
Definition TV and Set Top Box by removing the cable and re-securing them.

Ensure you are on the correct video input on your High Definition TV.

Most High Definition TV will have multiple HDMI connections available.

Please use your High Definition TV remote to change the video input by
pressing the "INPUT" or "SOURCE" button on the High Definition TV remote.

When selecting the video input, please scroll through the different input such as
HDMI 1, HDMI 2, HDMI 3 , etc. Depending on where you're connected on your
High Definition TV will determine which video input you will have to select.
Coaxial connected from STB to TV

Ensure you are on the correct video input on your TV.

Most older style TV will not have any HDMI connections available.

If your TV does not have an HDMI connections, please ensure your TV channel
is set to Channel "3".
Component/VGA connected from STB to TV

Ensure you are on the correct video input on your TV.

Standard Component/VGA cable will have three different color cables
connected to your TV and Set Top Box. (Component/VGA cables colors will
vary between different manufacturer. Please conduct your manufacturer to
determine which color provides which services).

Red and White = Audio

Yellow = Video

Not all Component/VGA cables will vary between cables.

Please locate your TV remote and locate the "INPUT" or "SOURCE" button.
Poor picture quality

Ensure that the picture quality is not related to the channel by changing the
channel up or down.

Check that the TV channel is set to the appropriate channel, matching the
settings on your Hawaiian Telcom TV Set Top Box and VCR/DVD (Video 1, 2,
etc.).

Check the back of your Hawaiian Telcom TV Set Top Box and any additional
devices to ensure that all of your cables are firmly connected.

If you do have multiple Set Top Boxes in your household, please confirm if you
are receiving poor picture quality on the other Set Top Boxes