In The Event Of A Crash - Ford TOURNEO CONNECT Owner's Manual

• In certain countries, it may be
necessary to have a valid and
registered SIM card with credit in order
to place and maintain an emergency
call.
• A connected cell phone must have the
ability to make and maintain an
outgoing call at the time of the crash.
• A connected cell phone must have
adequate network coverage, battery
power and signal strength.
• Your vehicle must have battery power.
Note: This feature only works in a European
country or region where SYNC Emergency
Assistance can call the local emergency
services. Visit the regional Ford website for
details.

In the Event of a Crash

Note: Not every crash deploys an airbag or
triggers the fuel pump shut off (which may
turn on Emergency Assistance). However,
if Emergency Assistance is triggered the
system tries to contact the emergency
services. If a connected cell phone sustains
damage or loses connection to the system,
it searches for and tries to connect to any
available previously paired cell phone. The
system attempts to dial 112.
Tourneo Connect (C4A) M1 Kombi/N1 Kombi, ET7J-19A321-AKA (CG3606en) enGBR, Edition date: 02/2014
SYNC
Before making a call:
• If you do not cancel the call and SYNC
makes a successful call, an
introductory message plays for the
emergency operator. After this
message, there is hands-free
communication between your vehicle's
occupants and the operator.
• The system provides a short window
of time (approximately 10 seconds) to
cancel the call. If you do not cancel the
call, the system attempts to dial 112.
• The system plays a message letting
you know when it attempts to make an
emergency call. You can cancel the call
by selecting the relevant icon in the
display or by pressing the hang up
button on your cell phone.
During a call:
• Emergency assistance uses your
vehicle GPS or cellular network
information when available to
determine the most appropriate
language to use. It alerts the
emergency operator of the crash and
delivers the introductory message. This
may include your vehicle GPS
coordinates.
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
• After the delivery of the introductory
message the voice line opens so that
you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
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