Jayco 2016 Jay Series Owner's Manual page 23

JAYCO HARD WALL CAMPING TRAILERS
HOW TO GET SERVICE
To obtain reimbursement of warranty service the owner must do all of the
following:
1. Notify Jayco of the substantial defect in material or workmanship attributable
to Jayco, within the warranty coverage period;
2. Provide the notification mentioned in (1), above, within ten (10) days of when
the owner discovered, or should have discovered, the substantial defect in
material or workmanship attributable to Jayco;
3. Promptly and appropriately make the necessary repairs; and
4. Pay any freight or transportation costs, import duties, fees and all incidental
expenses associated with obtaining warranty service.
If you need assistance you may contact Jayco, at 903 S. Main Street, P. O.
Box 460, Middlebury, Indiana, 46540, Attn: Customer Service (574) 825-5861,
(800) 283-8267 or www.jayco.com. Also, you must notify Jayco within three (3)
days of delivery to you to have work performed on any defect or damage to
appearance items that occurred at the factory during manufacturer or during
delivery at no cost to you as provided by this limited warranty. (See below under
WHAT IS NOT COVERED).
If two (2) or more service attempts have been made to correct any covered
defect that you believe impairs the value, use or safety of the RV, or if it has taken
longer than thirty (30) days for those types of repairs to be completed, you must,
to the extent permitted by law, notify Jayco directly, in writing, at the above
address, of the unsuccessful repair(s) of the alleged defect(s) so that Jayco can
become directly involved in making sure that you are provided service pursuant to
the terms of this limited warranty.
WHAT IS NOT COVERED
By way of example, only, this Limited Warranty does not cover any of the
following: defects in materials, components or parts of the RV not attributable to
Jayco; items that are added or changed after the RV leaves the possession of
Jayco; additional equipment or accessories installed at any dealership, or other
place of business, or by any other party, other than Jayco; any RV not used solely
for recreational travel and camping; all soft goods, normal wear, tear or usage,
such as tears, punctures, soiling, mildew, fading, or discoloration of exterior
plastic, fiberglass, upholstery, drapes, carpet, vinyl, screens, cushions, mattresses
and fabrics; the effects of condensation or moisture from condensation inside the
RV and failure to provide adequate ventilation; mold or any damage caused by
mold to the inside or outside of the RV; imperfections that do not affect the
suitability of the RV for its intended purpose of recreational use or items that are
working as designed but that you are unhappy with; problems related to misuse,
mishandling, neglect or abuse, including failure to maintain the RV in accordance
with the owner's manual, or other routine maintenance such as inspections,
lubricating, adjustments, tightening of screws, tightening of lug nuts, sealing,
rotating tires; damage due to accident, whether or not foreseeable, including any
acts of weather or damage or corrosion due to the environment, theft, vandalism,
fire, or other intervening acts not attributable to Jayco; service items such as
windshield wiper blades, lubricants, fluids, filters, etc.; damage resulting from tire
wear or tire failure; defacing, scratches, dents, chips on any surface or fabric of
the RV; damage caused by off road use, overloading the RV or alteration of the
RV, or any of its components or parts.
SECTION 1 – WARRANTY & SERVICE
1-13