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Replacing the Paper Rolls
The register can print receipts and journals. For the printer, you must install the paper rolls (receipt and journal
paper rolls) provided with the register.
• Be sure to set a paper roll prior to using your machine, otherwise it may cause a malfunction.
• Be careful then to set the roll correctly.
(How to set the paper roll)
To the printer
To the printer
Correct
Incorrect
■ Recording paper specifi cations
Be sure to use paper rolls specifi ed by SHARP.
The use of any other paper rolls than specifi ed could cause paper jamming, resulting in register malfunction.
Paper specifi cation
Paper width:
57.5 ± 0.5 mm
Max. outside diameter: 80 mm
Quality:
High quality (0.06 to 0.08 mm thickness)
Paper tube:
18 mm
■ Removing the paper rolls
When a red dye appears on the paper roll, it is time to replace the existing paper roll. Replace the paper roll
with a new one. If you plan not to use your register for an extended period of time, remove the paper roll, and
store it in the appropriate place.
1.
Remove the printer cover.
Print roller arm
<Receipt side>
Print roller
2.
release lever
Lift up the print roller release lever to unlock the print roller arm. The arm
will come up slightly.
Open the print roller arm of the receipt side.
3.
Remove the paper roll from the paper roll cradle of the receipt side.
<Journal side>
Take-up
4.
Press the
spool
of the way.
Cut
5.
Cut the paper and remove the take-up spool from the bearing.
6.
Lift up the print roller arm of the journal side.
Print roller arm
7.
Remove the paper roll from the paper roll cradle of the journal side.
8.
Remove the paper holding plate of the take-up spool, and remove the
printed journal roll from the spool.
■ Installing the paper rolls
<Receipt side>
1.
Remove the printer cover and open the print roller arm of the receipt side
by following the steps in "Removing the paper rolls".
2.
Set a paper roll in the paper roll cradle of the receipt side as per the
diagram.
3.
Feed the end of the paper along with the paper positioning guides as per
the diagram.
4.
While holding down the paper, slowly close the print roller arm of the
receipt side, and push down the
click locking the arm.
If the print roller arm is not securely locked, printing is not done right. If this
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problem occurs, open the arm, and close the arm as instructed above.
5.
Wait until the excess paper is automatically cut off, and remove it.
Do not remove the excess paper until the receipt cutter stops completely.
D
Trying to remove the paper before the cutter stops completely could cause
paper jamming.
<Journal side>
6.
Lift up the print roller arm of the journal side.
7.
Set a paper roll in the paper roll cradle of the journal side as per the
diagram.
8.
While holding down the paper, slowly close the print roller arm of the
journal side, and push down the arm until you hear a click locking the
arm.
Paper positioning guides
9.
Paper holding plate
Remove the paper holding plate from the spool.
Insert the end of the paper into the slit in the spool. (Press the journal
paper feed key to feed more paper if required.)
Wind the paper two or three turns around the spool shaft.
Spool
key to advance the journal paper until its printed part is out
mark on the arm until you hear a
10.
Mount the paper holding plate onto the take-up spool.
Set the spool on the bearing, and press the journal paper feed key to
take up excess slack in the paper.
11.
Replace the printer cover.
12.
Press the
cover and clean paper appears.
If the paper end does not come out, open the printer cover, and pass the
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paper end between the paper cutter and the paper guide of the printer
cover, and replace the printer cover.
■ Removing a paper jam
1.
Remove the printer cover.
2.
Lift up the print roller arm.
3.
Remove the paper jam. Check for and remove any shreds of paper that may remain in the printer.
4.
Reset the paper roll correctly by following the steps in "Installing the paper rolls".
Drawer Handling
■ Locking the Drawer
Develop the habit of locking the drawer when not using the register for any
extended period of time.
■ Removing the Drawer
To remove the drawer, pull it out and lift it up.
Till Coin case
• To prevent burglary, it is a good idea to empty the drawer after work and
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leave it open at the end of the day.
• Coin case is detachable.
Drawer
■ Manually Opening the Drawer
In case of a power failure or if the machine is out of order, locate the lever
at the bottom of the machine and move it in the direction of the arrow to
open the drawer. The drawer will not open if it is locked with the drawer
lock key.
Lever
Before Calling for Service
If you encounter any of the following problems, please read below before calling for service.
The display does not illuminate.
• Is power supplied to the electric outlet?
• Is the power cord plug out or loosely connected to the
electric outlet?
• Is the register in screen-save mode?
The display is illuminated, but the whole machine
refuses entries.
• Is a cashier code assigned to the register?
• Is a clerk code assigned to the register?
• Is the register in the REG mode?
Model:
ER-A411/ER-A421
Dimensions:
360(W) × 425(D) × 365(H)* mm
* With the customer display popped up. When it is
completely lowered, the height is 330 mm.
Weight:
Approx.12.0kg
Power source:
Offi cial (nominal) voltage and frequency
Power consumption:
Standby: 7.1W (220 to 230V, 50Hz/60Hz)
7.3W (230 to 240V, 50Hz)
Operating: 31.6W (220 to 230V, 50Hz/60Hz)
28.1W (230 to 240V, 50Hz)
Working temperatures:
0 to 40 ºC
Display:
Operator display: LCD display with tilt mechanism
192(W) × 80(H) dots
Customer display: 2-line LCD display
Printer:
Type:
Two-station thermal printer
Printing speed:
Approx. 15 lines/second
Printing capacity:
30 digits each for receipt/journal paper
Other functions:
• Receipt ON/OFF function
• Compression print for an electronic journal/journal
• Receipt and journal independent paper feed
function
SHARP ELECTRONICS (Europe) Ltd.
4 Furzeground Way, Stockley Park Uxbridge,
UB11 1 EZ, United Kingdom
key to make sure the paper end comes out of the printer
To lock:
Insert the key into the drawer lock and turn it
90 degrees counter-clockwise.
To unlock: Insert the key into the drawer lock and turn it
90 degrees clockwise.
No receipt is issued.
• Is the receipt paper roll properly installed?
• Is there a paper jam?
• Is the receipt function in the "OFF" status?
• Is the print roller arm securely locked?
No journal paper is taken up.
• Is the take-up spool installed on the bearing properly?
• Is there a paper jam?
Printing is unusual.
• Are the printer head/sensor/roller clean?
• Is the paper roll properly installed?
Specifi cations
Logo:
Graphic logo printing:
Size: 130(H) x 360(W)pixel
Area of black must be less than 35% of all area.
Logo message printing:
Logo message for the receipt
(max. 30 characters x 6 lines)
Paper Roll:
Width: 57.5±0.5 mm
Max. diam.: 80 mm
Quality: High quality (0.06 to 0.08 mm thickness)
Cash drawer:
5 slots for bills and 8 for coin denominations
Accessories:
Basic User Manual: 1 copy
Paper roll: 2 rolls
Take-up spool: 1
Paper holding plate: 1
Drawer lock key: 2
Standard key sheet: 1 (for ER-A421 only)
Programming key sheet: 1 (for ER-A421 only)
Fixing angle bracket: 1
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