PRESONUS R65 Owner's Manual page 21

What PreSonus Will Do:
How to Get Warranty Service (USA):
PreSonus will repair or replace, at our sole and
absolute option, products covered by this warranty
at no charge for labor or materials. If the product
must be shipped to PreSonus for warranty service,
the customer must pay the initial shipping charges.
PreSonus will pay the return shipping charges.
1. You must have an active user account
with PreSonus and your hardware must
be on file with your account. If you do
not have an account, please go to: http://
www.presonus.com/registration and
complete the registration process.
2. Contact our Technical Support Department
at (225) 216-7887 or log a support ticket at:
http://support.presonus.com. TO AVOID THE
POSSIBILITY OF SENDING IN A PRODUCT
THAT DOES NOT HAVE A PROBLEM, ALL
SERVICE REQUESTS SHALL BE CONFIRMED
BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number as well as
shipping instructions shall be provided after
your service request is reviewed and confirmed.
4. The product should be returned for service in
the original product packaging. Products may be
shipped in a manufactured "flight" or "road" style
cases but PreSonus will NOT cover any shipping
damage to these cases. Products that are not
shipped in the original product package or a
manufactured case may not receive a warranty
repair, at PreSonus's sole discretion. Depending
on the product model and the condition of
your original packaging, your product may not
be returned to you in the original packaging.
The return shipping box may be a generic
box that has been fitted for that model tested
if the original gift box is not available.
R65 and R80 Owner's Manual
17