Bayer HealthCare Contour TS User Manual page 29

local Bayer Diabetes Care Customer Service.
WHAT YOU SEE
Some display seg-
ments do not appear
when the meter
initially turns on.
Control test result
is out-of-range (too
high or too low).
WHAT IT MEANS
Possible meter
electronics failure.
• Test strip is deterio-
rated due to expo-
sure to humidity or
heat.
• Control solution
is past expiration
date or is past the
open use date.
• Test strip is past
expiration date or
is past the open
use date.
• Incorrect control
solution was used.
• Control solution
is not at room
temperature.
• Control solution is
not mixed well.
www.bayerdiabetes.com
WHAT YOU SHOULD DO
Press and hold while the
meter is off. Compare meter dis-
play with the picture on page 3.
If the display is still not correct,
call Customer Service.
• Run another control test with
a new test strip.
• Check all expiration dates.
Do not use expired testing
materials.
• Make sure you are using
C TS control solution.
ONTOUR
• Wait 20 minutes until control
solution is at room tempera-
ture. Try again.
• Gently rock the control bottle
to ensure the control solution
is mixed well.
• If result is still out-of-range,
retest with a new test strip
and control solution.
• If result is still out-of-range,
call Customer Service.
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