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Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your phone as this may affect
its performance.
•
Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
•
When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try to
switch on again.
•
When the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the Volume
down key to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the Power
key and the Volume up key, (holding both together).
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the Power key.
My phone turns off by itself
•
Check that your screen is locked when you are not using your phone,
and make sure the Power key is not accidentally contacted while the
screen is unlocked.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C
to +40°C).
•
When abroad, check that the voltage input is compatible.
36
) the battery for optimal operation.
My phone cannot connect to a network or "No service"
is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Unable to make outgoing calls
Make sure you have dialled a valid number and have touched Call.
•
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network is
not overloaded or unavailable.
•
Check your subscription status with your operator (credit, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller's name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume
•
Up/Down key.
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
.
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