Canon PIXMA iP6210D Service Manual page 18

8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP6210, and their corrective actions)
No. * Function Phenomenon
1 A Installation Carriage error (Alarm and Power
LEDs blink alternately 2 times).
2 A Ink cartridge installation error
3 B Memory card access / removal
error
4 B Paper No paper feeding
feeding
5 C Multi-feeding
6 B Envelope not feeding
7 C Paper jam
8 B Paper jam and paper feeding
failure in printing on Credit card
sized paper
Possible Call / Claim
- The LEDs blink alternately in orange Remove the packing material fixing the
and green, 2 times (carriage error). carriage.
- LED display in the LCD (As this Open the access cover, and install the ink
occurs at printer installation, the user cartridge(s) properly.
cannot recognize the error.)
- Cannot print If the memory card can be removed,
- Memory card cannot be recognized. re-install it after attaching the dedicated
adapter. If the memory card cannot be
removed, do servicing.
- Paper out error 1. Perform roller cleaning from the printer
- Paper cannot be fed
- Cannot print 2. Clean the paper feed roller with
- Multiple sheets of paper are fed 1. Fan the paper and set them in the
simultaneously.
-Blank paper is ejected. 2. In case of PR-101, set the paper sheet
- Paper out error 1. Perform roller cleaning from the printer
- Paper cannot be fed
- Cannot print 2. Clean the paper feed roller with
3. Reduce the number of envelopes
4. Flatten the envelope (with a pen).
- Paper jam error 1. Remove the jammed paper from the
- Paper cannot be fed
- Cannot print
- Paper jam error 1. Open the front cover and remove the
- Feeding failure
- Cannot print 2. Load the same type of paper as
(18/25)
Corrective action
The user may not have removed the
packing material at unpacking and
installation.
Note: Even if the packing material
The user did not install the ink cartridges
completely at unpacking, installation, or
ink cartridge replacement.
When using Mini card, it was installed in
the card slot without the dedicated
adapter.
The paper feed roller slips on the paper at
driver. paper feeding.
pre-moistened wipe or moistened
cloth.
In the high temperature and high humidity
ASF. environment, the frictional force between
the front and back sides of paper
by sheet in the ASF. becomes high, and sheets stick to each
other, contributing to multi-feeding.
The paper feed roller slips on the paper at
driver. paper feeding.
Note: Depending on the paper lots.
pre-moistened wipe or moistened
cloth.
loaded in the ASF.
As the LF roller slips on the paper, the
paper pick-up side. paper is not fed, causing the jam error at
paper ejecting.
If paper is loaded in the landscape
jammed paper. orientation, paper cannot be fed because
the paper does not reach the LF roller at
jammed paper in the portrait paper feeding.
orientation and press the Reset
button.
Cause
remains, no parts are damaged.