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- Page 1 NVM-Professional NVM-Server NVM-Server Desktop NVM-Server XL Windows 2000 Platform Integrating the Voice Mail System with SMTP Email Server...
- Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
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Page 3: Table Of Contents
Table of Contents Table of Contents Introduction Features............................1 Materials Required........................... 2 Related Documents ......................... 2 Comparison of Integration Types..................... 2 Connecting the Voice Mail Server to the Network Connecting Voice Mail to the Network ..................... 3 Configuring the Nework Settings ..................... 4 Setting Up the Voice Mail Server Checking the Voice Mail Software Version .................. - Page 4 Table of Contents NVM Voice Mail Win2K/SMTP Email Integration...
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Page 5: Features
Introduction Introduction The NVM Windows 2000 Voice Mail system can be integrated with an SMTP Server and can be configured to operate in a POP3 or IMAP4 environment. This document tells you how to upgrade your Voice Mail software to the latest version, and how to install the SMTP Email feature. -
Page 6: Materials Required
Introduction Materials The following components are required to perform SMTP integration: Required NVM Voice Mail Win2K software installation CD - version 3.30.04 or higher Related NVM - 2000WS System Guide P/N 17750INS01 Documents NVM Server System Guide P/N 17720INS02 Activating or Adding Clients to NVM Desktop Messaging (P/N 17726UMSAC02) NVM - Server Activating and Installing Text-to Speech (P/N 17733WIN2KINS02) -
Page 7: Connecting The Voice Mail Server To The Network
Connecting the Voice Mail Server to the Network Connecting the Voice Mail Server to the Network The NVM Voice Mail unit must be connected to a network that has access to the SMTP Email Server. Connecting Connect a cable from the Ethernet port on the rear of the Voice Mail unit to the network. -
Page 8: Configuring The Nework Settings
Connecting the Voice Mail Server to the Network Configuring Network Settings Configuring 1) Click Start Settings Network and Dial-Up Connections Local Area Network Connection. Settings The Local Area Connection Status screen is displayed: 2) Click the Properties button. The Local Area Connection Properties screen is displayed: NVM Voice Mail Win2K/SMTP Email Integration... - Page 9 Connecting the Voice Mail Server to the Network Configuring Network Settings 3) Double-click on Internet Protocol (TCP/IP). The Internet Protocol Properties screen is displayed: 4) On the General page of the Internet Protocol Properties screen, enter the values for: IP address of the Voice Mail server Subnet mask Default gateway DNS server (If DHCP is not being used, this address must be set)
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Page 10: Setting Up The Voice Mail Server Checking The Voice Mail Software Version
Setting Up the Voice Mail Server Checking the Voice Mail Software Version Setting Up the Voice Mail Server Checking the NVM Win2K Voice Mail software must be version 3.30.04 or higher in order to use the SMTP feature. To check the current version of Voice Mail software, perform the Voice Mail following: Software... -
Page 11: Stopping The Voice Mail Service
Setting Up the Voice Mail Server Stopping the Voice Mail Service Stopping the 1) If you have a Services shortcut on your desktop, double-click the Services icon. Voice Mail If you do not have a Services shortcut on your desktop: Service Click Start Settings... - Page 12 Setting Up the Voice Mail Server Stopping the Voice Mail Service You will see the Voice Mail Service Properties window similar to the one shown below: 3) On the General page of the Voice Mail Service Properties window: In the Startup type field, click the scroll down arrow and select Manual. Click the Stop button to stop the Voice Mail Service.
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Page 13: Upgrading The Voice Mail Software
Setting Up the Voice Mail Server Upgrading the Voice Mail Software Upgrading If it is necessary to upgrade the Voice Mail software to the current version, perform the steps below. If the version is already 3.30.04 or higher, skip this section and go the Voice Mail to Installing the SMTP Feature on page 10. -
Page 14: Installing The Smtp Feature
Setting Up the Voice Mail Server Installing the SMTP Feature Installing the To install the SMTP software: SMTP Feature 1) Insert the NVM Win2K Voice Mail software installation disk into the CD drive. The disk will autostart and the Setup screen will appear. 2) Select Voice Mail Windows NT/2000 Service from the list and click the Install button. - Page 15 Setting Up the Voice Mail Server Installing the SMTP Feature To verify that the feature installation was successful: 1) Click Start Programs Voice Mail System Registry Configuration. The Voice Mail Registry Settings window appears. 2) Click the Features tab. Check to see that the SMTP component is installed. The E-mail integration checkbox should be checked The E-mail integration field should contain c:\vm\service\SmtpInteg.dll if using POP3 or, c:\vm\service\IMAP4Integ.dll if using IMAP4.
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Page 16: Restarting The Voice Mail Service
Setting Up the Voice Mail Server Restarting the Voice Mail Service Restarting the For normal operation, the startup mode must be returned to Automatic or the Voice Mail will not start on its own after a computer or power fail restart. Voice Mail Service 1) If you have a Services shortcut on your desktop, double-click the Services icon. - Page 17 Setting Up the Voice Mail Server Restarting the Voice Mail Service You will see the Voice Mail Service Properties window similar to the one shown below. 3) On the General page of the Voice Mail Service Properties window: In the Startup type field, click the scroll down arrow and select Automatic. Click the Start button to start the Voice Mail Service.
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Page 18: Programming Mailboxes
Setting Up the Voice Mail Server Programming Mailboxes Programming All Subscriber Mailboxes that will be a part of Unified Messaging must have the Email integration feature enabled and have the SMTP Account information filled in. Mailboxes 1) Start the Voice Mail GUI. 2) From the GUI Menu bar, click Customize Mailbox Options Edit. - Page 19 Setting Up the Voice Mail Server Programming Mailboxes 4) Enter the Subscriber’s name in the Name field. Whatever name is entered in this field will be used for Name Dialing and will also appear on the Email and on reports. 5) In the Email Name field, enter the Email address where the voice mail will be received.
- Page 20 Setting Up the Voice Mail Server Programming Mailboxes 7) Click on the Email tab of the Mailbox Options screen. If SMTP/IMAP4 was installed, the following window will be displayed: If SMTP/POP3 was installed, the following window will be displayed: NVM Voice Mail Win2K/SMTP Email Integration...
- Page 21 Setting Up the Voice Mail Server Programming Mailboxes 8) Enter the SMTP account information (obtained from the ISP) in each of the following fields: Smtp Options Smtp Server Name or IP Address of the SMTP Server Smtp Domain Enter the SMTP domain name if available. Otherwise, leave this field blank.
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Page 22: Installing Um Client Mailbox Options Installing The Mailbox Options Software
Installing UM Client Mailbox Options Installing the Mailbox Options Software Installing UM Client Mailbox Options Normally, the Email client requires no further setup for Voice Mail integration. Optionally, the Unified Messaging Client Mailbox Options software can be installed. This feature allows Email Integration to be set up locally from the client machine rather than from the Voice Mail server. - Page 23 Installing UM Client Mailbox Options Installing the Mailbox Options Software The Start Copying Files window is displayed showing the selected destination and program folder: 6) If the destination and folder are correct, click Next. A Setup Complete window is displayed with the option of restarting the computer. 7) Click the radio button for Yes, I want to restart my computer now and click Finish.
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Page 24: Setting Up The Mailbox Options Software
Installing UM Client Mailbox Options Setting Up the Mailbox Options Software Setting Up 1) After the computer has finished rebooting, click Start Programs Outlook the Mailbox UM Client Mailbox Options Outlook UM Client Mailbox Options. The Voice Options Mail Mailbox Options Setup window is displayed: Software 2) Enter the appropriate data in the following fields: Mailbox Number... -
Page 25: Using The Um Client Mailbox Options
Installing UM Client Mailbox Options Using the UM Client Mailbox Options Using the UM 1) Click Start Programs Outlook UM Client Mailbox Options Outlook UM Client Client Mailbox Options. The Voice Mail Mailbox Options window is displayed: Mailbox 2) Click the Email Account tab. Enter the SMTP Account information as outlined in Options Programming Mailboxes on page 17. - Page 26 SMTP - Simple Mail Transport Protocol SMTP - Simple Mail Transport Protocol SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending Email. SMTP uses a spooled or queued method of mail delivery. Once a message has been sent to a destination, the message is spooled to a device, usually a disk. However, since it is limited in its ability to queue messages at the receiving end, it is usually used with one of two other protocols, POP3 or IMAP, that lets the user save messages in a server mailbox and download them periodically from the server.
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Page 27: Smtp Sequence
SMTP - Simple Mail Transport Protocol SMTP Sequence SMTP SMTP commands are ASCII strings terminated by a CRLF combination. Here is how a typical SMTP connection works: Sequence The client has responsibility for delivering a message to one or more envelope recipients, or notifying an envelope sender if delivery is not made. - Page 28 SMTP - Simple Mail Transport Protocol SMTP Sequence For each recipient, the client decides whether responsibility was transferred to the server. There are three possible results: Success: The server accepted responsibility for this recipient. The client is no longer responsible. Deferral: The server temporarily rejected responsibility for this recipient.
- Page 29 NEC America, Inc., Corporate Networks Group NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 www.necunifiedsolutions.com cng.nec.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .
- Page 30 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 *1770004SMTP01* TEL: 203-926-5400 FAX: 203-929-0535 March 2005 1770004SMTP01 www.necunifiedsolutions.com Printed in U.S.A...