Warranty; Obtaining Repairs & Replacements - Proteco SIMPLY Installation Manual

Warranty

The 12 months Limited Warranty on all goods supplied by GateMotors is on a return for repair basis.
Any longer warranty issued by a manufacturer will require these to be returned to the
manufacturer's head office or service address, in or outside the United Kingdom. GateMotors shall
not be liable in any way for failure of any product supplied.
In particular GateMotors shall not be liable for labour costs involved in replacing faulty items or fault
finding. GateMotors warrants to you that the supplied goods will be free from defects in
workmanship and materials under normal use for a period of one (1) year from the date that the
goods were first purchased by you. If a defect arises and a valid claim under this Limited Warranty is
received by GateMotors after the first one hundred and eighty (180) days of the warranty period,
GateMotors is entitled to charge you for any reasonable shipping and handling costs made in
connection with the repair or replacement of the goods. You must comply with any other return
procedures stipulated by GateMotors, if any. What this warranty does not cover - The Limited
Warranty does not apply when the goods have been opened or repaired by someone not authorised
by GateMotors and does not cover repair or replacement of any goods or part thereof damaged by:
misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with
the installation and/or usage instructions supplied with the goods, neglect or misapplication. Any
disfigurement / removal / tampering of any labels attached to the product, will invalidate the
warranty. The Limited Warranty does not cover physical damage to the surface of the product or
calibration of the product. This Limited Warranty cannot be transferred to any other person. This
Limited Warranty does not affect any legal rights under applicable national legislation governing the
sale of consumer goods.
Obtaining Repairs & Replacements
(In warranty & out of warranty) Goods should not be returned for repair or warranty claim without
first obtaining a Returns Authorisation Number (RAN) failure to obtain a RAN will result in the
returned goods being turned away from our Goods-In and returned to the invoice address as
undeliverable. In addition, goods returned for repair or warranty claim must be accompanied by a
note indicating the nature of the suspected defect, showing clearly the returnee's full name and
address and giving proof of purchase from GateMotors. All goods returned to us for repair or
warranty claim will be inspected and repaired / replaced as necessary. In warranty repairs will not
carry any parts or labour charges, provided the products were found to be faulty due to component
failure. Out of warranty repairs will be subject to charges which cover the labour, replacement
components and carriage. We will excise a Lien as described above, where payment for goods or
services has not been made. Where we deem a repair to be uneconomical, we will contact you for a
decision on our course of action.
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