Jeep 2012 Grand Cherokee Owner's Manual page 173

UNDERSTANDING THE FEATURES OF YOUR VEHICLE 169
For comfort the Active Head Restraints can be tilted
forward and rearward. To tilt the head restraint closer to
the back of your head, pull forward on the bottom of the
head restraint. Push rearward on the bottom of the head
restraint to move the head restraint away from your
head.
3
Active Head Restraint (Tilted)
Active Head Restraint (Normal Position)