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Troubleshooting
If the projector appears to be operating erratically, try to diagnose and correct the problem using the following guide. If
the problem still persists, consult your dealer or your local Sony representative.
Power
Symptom
Cause
Power is not turned on.
The main power is turned off.
The projector and a computer for
controlling the projector are disconnected.
Picture
Symptom
Cause
No picture.
Cables are disconnected.
Input selection is not correct.
The picture is cut off.
Ambient temperature is high.
Color balance is incorrect. Incorrect input source mode is selected.
The picture is too dark.
Contrast and brightness has not been
adjusted properly.
Lamp power output is not properly
selected.
A line appears in the
The input signal is not suitable to be
center of a projected 4K
projected as a 4K image.
image.
SRX Controller
Symptom
Cause
The "Control Function
The projector and a computer for
Menu" window does not
controlling the projector are disconnected.
appear.
Remedy
Set the power switch on the rear of the projector to the on position
(:) (page 55).
Connect the projector and a computer properly (page 50).
Remedy
Check that the proper connection has been made (page 53).
Note
For connections to the projector, contact your dealer or your local
Sony representative.
Check that the INPUT SELECT radio button in the SCREEN
CONTROL window is selected correctly (page 56).
Click the [OFF] button of [MUTING] in the SCREEN CONTROL
window (page 56).
Reduce the room temperature so that it becomes within the
operating temperature (5°C to 35°C).
Set [Signal Mode] of [Input Source] in the PICTURE CONTROL
window correctly (page 59).
Adjust the [Contrast] or [Brightness] in the PICTURE CONTROL
window (page 60).
Set [LAMP POWER] in the INSTALLATION window correctly
(page 62).
Check that the signal can be projected as a 4K image (page 57).
Remedy
Check that the proper connection between the projector and a
computer has been made (page 50).
65
Troubleshooting
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