Verizon ellipsis jetpack MHS800L User Manual
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Verizon ellipsis jetpack MHS800L User Manual

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  • Page 1         User Guide MHS800L...

  • Page 2: Table Of Contents

        Contents     Getting   S tarted  .................................  1   Overview   ........................................   2   System   R equirements   ................................   2   Components   .......................................   3   Device   D isplay  ......................................   5  ...
  • Page 3       Preferences   ....................................   2 3   Wi-­‐Fi   ......................................   2 6   Advanced   .....................................   2 7   Firewall   ......................................   3 2   LAN  .........................................   3 3   Port  ...

  • Page 4: Getting  Started

        1         Getting  Started     Overview Components Device Display Battery Management                             1    ...

  • Page 5: Overview

    Thank you for choosing the Ellipsis Jetpack! Having the Ellipsis Jetpack at your fingertips will allow you to access Verizon’s 4G LTE network for fast uploads and downloads. You can also connect up to eight Wi-Fi capable devices to the Internet at once –...

  • Page 6: Components

        Components     1. Power/Menu Button – Power the Jetpack on/off and switch the menu Operation Status Operations Actions Power On Press and hold the Power button for 3 seconds to turn on. Press and hold the Power button until the Goodbye Power Off screen appears.
  • Page 7     Power Indicator Colors Charging Status The Jetpack is powered off. Blue/Blinking The Jetpack is powered on. 2. SIM Slot / Power Reset – The SIM card installation slot and Jetpack Power Reset are accessed by lifting the slide cover. 3.

  • Page 8: Device  Display

        Device  Display   Display  Indicators     STATUS INDICATOR 5    ...

  • Page 9: Battery  Management

        Battery  Management   Your Jetpack is equipped with an internal, non-removable, rechargeable battery. It will work from its charged battery alone, or when the device is plugged into a power source. Note: Please do not attempt to open or disassemble this Jetpack. Doing so may cause damage that voids your warranty.

  • Page 10: Using  Your  Jetpack

                  Using  Your  Jetpack     Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete                ...

  • Page 11: Accessing  The  Network

    802.11n uses the 2.4 GHz frequency with a bandwidth of 150 Mbps. * Speeds shown are those published by Verizon Wireless, Inc. and are theoretical in nature. Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.

  • Page 12: Using  Your  Jetpack  For  The  First  Time

    1. Lift the SIM slot cover by placing your fingernail in the cutout on the side of the Jetpack and pop the cover open. 2. Slide the SIM card into the SIM slot with the Verizon logo facing up and the notched corner facing in, pointed towards the Power/Menu button. Press the SIM card until it clicks into place.

  • Page 13: Charging  The  Battery

        NOTE: Should your 4G SIM card be lost or damaged, contact Verizon Customer Care for a replacement. Charging  the  Battery   Before using your Jetpack, ensure that the battery is fully charged. Be sure to use the charger that came with your Jetpack.

  • Page 14: Connecting  To  Your  Jetpack

        Connecting  to  Your  Jetpack   Wi-­‐Fi  Name  (SSID)  and  Password   Your default Wi-Fi Name (SSID) and Password can be found on the Jetpack display upon initial power up. You can also view your Wi-Fi Name and Password using the following steps. Power on your Jetpack.

  • Page 15: Using  Your  Jetpack  After  Setup  Is  Complete

        Using  Your  Jetpack  after  Setup  is  Complete   Mobile  Hotspot  to  share  connections   You can use the Jetpack as a wireless mobile hotspot to connect up to a total of eight Wi-Fi capable devices to the mobile broadband network. Wi-­‐Fi  and  Web  UI  Admin  Security  ...

  • Page 16: Jetpack  Settings

                Jetpack  Settings     Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages About Jetpack   13    ...

  • Page 17: Using  The  My  Jetpack  Home  Page

        Managing  Your  Jetpack     Using  the  My  Jetpack  Home  page   You can connect to the My Jetpack Home page and customize your Jetpack settings. Connect your Wi-Fi capable device to the Jetpack. Open a web browser on your connected device and enter either of these URLs: http://my.jetpack, or, http://192.168.1.1.

  • Page 18: My  Jetpack  Home

        My  Jetpack  Home   The My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpack. The My Jetpack Home page contains the following quick link menu options: Ø Manage My Jetpack Ø...

  • Page 19: My  Account  &  Tools

    Register at http://verizonwireless.com/myverizon. Click on Coverage Map to access the Verizon Wireless Coverage map. Click on Data Calculator to calculate your data usage and select the best plan to meet your data requirements.

  • Page 20: Data  Usage

        Data  Usage   The Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan. From the My Jetpack Home page, select Data Usage, and you will see usage information for your mobile data plan, and when your billing cycle ends, when usage data is available.

  • Page 21: Connected  Devices

        Connected  Devices   The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also block and unblock device connections. Any devices blocked from connecting with the Jetpack can also be viewed. The Connected Devices page contains: Connected Devices –...

  • Page 22: Edit  A  Connected  Device

        MAC Address – The MAC address is a unique network identifier for this connected device. Max Device – Clicking it allows you to go to the Wi-Fi Settings menu to change the maximum number of connected devices. Edit  a  Connected  Device   To Edit a Connected Device: 1.

  • Page 23: Blocked  Devices

        Blocked  Devices   The Blocked Devices menu contains the following options: Block Button – Click Block to disconnect a connected device and prevent it from reconnecting. The blocked device then appears in the Blocked Devices list. This option is available for use with each connected device, except for your own device.

  • Page 24: Jetpack  Settings

         Jetpack  Settings   The Jetpack Settings page allows you to make device setting changes, select mobile network options, and update software. Jetpack Wi-Fi Advanced Jetpack   The Jetpack menu contains the following options: Jetpack Admin Password Preferences Software Update Factory Reset Jetpack  Admin  Password  ...
  • Page 25 Click Save Changes. NOTE: Ensure you record your Admin Password. If you forget your Admin Password and Security Question, you will need to contact Verizon Customer Care. TIP 1: By default, your Jetpack password screen (press button quickly three times) displays the title, “Password”.

  • Page 26: Preferences

        Preferences   The Preferences menu contains the following options: Automatic shutdown – Select the length of time before the Jetpack will automatically turn off if no devices are connected. The Jetpack will automatically shut down if the device is running on battery power and no wireless devices are connected.
  • Page 27     Power Indicator (LED) – If turned "On", the blue status light next to your Jetpack's display blinks, indicating the Jetpack is powered on. This Indicator will let you know if the Jetpack is on or off without having to turn on the display. Blink Delay –...
  • Page 28     Software  Update   The Software Update menu contains the following sections: Current Software – Displays information for the current System software version and Firmware version. From this section, you can check to see if new software updates are available by clicking on the Check for update button.
  • Page 29     NOTE: Please note that performing a Factory Reset is a different process than performing a Power Reset. Factory Reset – returns device to factory default settings. Power Reset – restarts the device. (Please refer to Section 4: Troubleshooting for more details on Power Resets on page 39 of this guide)  ...

  • Page 30: Advanced

        Wi-Fi Name – The Wi-Fi Network Name (SSID) for the Wi-Fi network broadcasted by your Jetpack. Wi-Fi Password – Use this setting to enter your desired Wi-Fi password. 802.11 Mode – Use this setting to change the Wi-Fi mode. The Jetpack allows devices using 802.11b, 802.11g, and 802.11n to connect to the wireless network.

  • Page 31: Firewall

        Click Continue on the Advanced menu warning screen to access the Advanced options: Manual DNS (Domain Name Server) SIM (Subscriber Identity Module) Firewall LAN (Local Area Network) Port Filtering     Manual  DNS   The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS option allows you to manually select up to two DNS IP addresses.
  • Page 32     SIM   The SIM menu allows you to lock the SIM (Subscriber Identity Module) card in your Jetpack. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet whenever you power on your Jetpack.
  • Page 33     To change SIM PIN, 1. You can change SIM PIN only when PIN Lock Turned On status. 2. Select Change SIM PIN from Desired Action menu. 3. Enter current SIM PIN and enter new SIM PIN twice. 4. Click Save Changes button. To unlock SIM, 1.
  • Page 34 You will be given 3 attempts to enter a right PIN code. If you entered a wrong PIN three times, your SIM becomes completely locked. You will need to contact Verizon Customer Care to get a PUK code to unlock the SIM.
  • Page 35       Firewall   The Firewall menu contains the following options: Ø VPN Pass through Mode – Turns the VPN feature ON or OFF, allowing or preventing connected devices to establish a secure VPN connection. When turned ON, this feature allows VPN clients to connect through the Jetpack to remote VPN servers.
  • Page 36     LAN   The LAN page gives you settings and information about the Jetpack’s network. The LAN menu contains the following information and options: IPv4 (Internet Protocol version 4) IP address – The IP address for the Jetpack Subnet mask – The Subnet mask network setting for the Jetpack. The default value 255.255.255.0 is standard for small (class “C”) networks.
  • Page 37     Port  Filtering   Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Be sure to click Save Changes button to ensure that your new settings are saved.

  • Page 38: Messages

    Select the Delete checkbox next to any custom application you wish to delete, and click Save Changes button.   Messages   Messages display SMS messages sent to you by Verizon Wireless, and include a counter to reflect the number of messages received. On  the  Jetpack   35  ...

  • Page 39: On  The  Web  User  Interface

        The status indicator on the Home screen displays the number of messages to the right of the message icon. When a new message arrives, the message counter increases and “To view messages: http://my.jetpack” displays, which will disappear when the Power/Menu button is pressed quickly.

  • Page 40: Internet  Status

        Internet  Status   The Internet Status page shows Internet settings and status, and contains the following sections: Internet Status IPv4 IPv6 The Internet Status page reflects information about your Internet connection, your network, the type of technology in use, how long your Jetpack has been connected, the amount of data that has been transmitted and received, and information regarding your current IP address(es).

  • Page 41: Diagnostics

        Diagnostics   The Diagnostics page is used primarily for troubleshooting and reflects system level information about your Modem and the 4G LTE network. Logs   The Logs page allows you to turn logging ON or OFF and to delete system logs as needed. These logs record various operations and are used primarily for troubleshooting.

  • Page 42: Jetpack  Support

        Jetpack  Support   The Jetpack Support page contains the following sections: Quick Links Self-Serve Support Customer Care Click on the link to find the information that you need. 39    ...

  • Page 43: Troubleshooting

                Troubleshooting     Overview First Steps Common Problems and Solutions Technical Support 40    ...

  • Page 44: Troubleshooting

    IMPORTANT! If the power button will not start your Jetpack, please try Power Reset (see How do I perform a Power Reset on my Jetpack? below) before contacting Verizon Customer Care. What is the difference between a Power Reset and a Factory Reset? A Power Reset simply resets (or, restarts) your Jetpack and is done on the device.

  • Page 45: Technical  Support

    For additional information and technical support, Contact Verizon Customer Care at 1.800.922.0204, or go to any Verizon Wireless store. IMPORTANT! Before contacting Verizon Customer Care, be sure to restart both your Jetpack and any device that is currently connected.  ...

  • Page 46: Product   S Pecifications   A Nd   R Egulatory   I Nformation

                Product  Specifications  and  Regulatory   Information     Regulatory Statements Safety Hazards Limited Warranty and Liability Trademark                                 43    ...

  • Page 47: Regulatory  Statements

          Regulatory  Statements   FCC  Equipment  Authorization  ID:  XHG-­‐R800   This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 48: Safety  Hazards

        correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

  • Page 49: Limited  Warranty  And  Liability

        When some wireless devices are used with certain hearing devices (including hearing aids and cochlear implants) users may detect a noise which may interfere with the effectiveness of the hearing device. Use of Your Device while Operating a Vehicle Please consult the manufacturer of any electronic equipment that has been installed in your vehicle as RF signals may affect electronic systems in motor vehicles.

  • Page 50: Trademark

    In order to be referred to an authorized service center in your area, please contact Verizon Wireless Customer Service at (800) 922-0204 or visit www.verizonwireless.com/support The extent of the Company’s liability under this warranty is limited to the repair or replacement...

  • Page 51: Glossary

        Document  Revision  History   Revision: Rev.2.3 Date: Dec. 14, 2014         Glossary     48    ...
  • Page 52     Glossary   Term Definition 4G LTE Fourth Generation, Long-Term Evolution 802.11(b/g/n) A set of WLAN communication standards in the 2.4, 3.6, and 5 GHz frequency bands. Bits per second Broadband High capacity, high speed transmission channel with a wider bandwidth than conventional modem lines.
  • Page 53     WLAN Wireless Local Area Network WWAN Wireless Wide Area Network   50    ...

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