GAI-Tronics Red Alert 300 Series Manual
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GAI-Tronics Red Alert 300 Series Manual

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300 Series Emergency Telephone
Confidentiality Notice .....................................................................................................................1
Product Overview ............................................................................................................................1
Telephones ............................................................................................................................................... 1 
Telephone Management Application (TMA) ....................................................................................... 5 
Standard Operation .........................................................................................................................6
Emergency Call Operation ..................................................................................................................... 6 
Non-Emergency Call Operation ............................................................................................................ 6 
Non-Emergency Assistance Operation (Model 396-00x) ..................................................................... 7 
Receiving a Call ....................................................................................................................................... 7 
Disconnecting a Call ............................................................................................................................... 7 
Location Identification Code Dialing .................................................................................................... 7 
Installation ......................................................................................................................................8
Safety Guidelines ..................................................................................................................................... 8 
General Installation Guidelines ............................................................................................................. 9 
Security Hardware .................................................................................................................................. 9 
Conduit Installation Details ................................................................................................................... 9 
Models 393-00x, 393AL-00x, and 394AL-00x ..................................................................................... 11 
Models 397-00x, 396-00x, 398-00x and 392-001 ................................................................................. 13 
Stanchion or Flush-Mount Applications ............................................................................................................. 13
Retro-fit Models .................................................................................................................................... 16 
External Power for -003 and -004 Models .......................................................................................... 20 
Connecting a Model 530 Series Strobe ................................................................................................ 20 
Setup ..............................................................................................................................................21
Hardware Configuration ...................................................................................................................... 21 
Auto-answer Configuration ................................................................................................................................ 21
Polarity Configuration ........................................................................................................................................ 21
DTMF Gain Select Configuration ....................................................................................................................... 21
GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA
V
ISIT WWW
G A I - T R O N I C S ® C O R P O R A T I O N
A H U B B E L L C O M P A N Y
Manual
T
A B L E O F
610-777-1374  800-492-1212  Fax: 610-796-5954
.
-
.
GAI
TRONICS
COM FOR PRODUCT LITERATURE AND MANUALS
C
O N T E N T S
Pub. 42004-438K
 
 
 
 
 
 
 
 
 

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  • Page 1: Table Of Contents

    Auto-answer Configuration ..........................21   Polarity Configuration ............................21   DTMF Gain Select Configuration ........................21   GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA 610-777-1374  800-492-1212  Fax: 610-796-5954 ISIT WWW TRONICS COM FOR PRODUCT LITERATURE AND MANUALS...
  • Page 2 Preventive Maintenance for Flush-Mount Phones................41  Cleaning ................................41   Prevention ................................41   Specifications ..........................42   GAI-Tronics Corporation 400 E. Wyomissing Ave. Mohnton, PA 19540 USA 610-777-1374  800-492-1212  Fax: 610-796-5954 ISIT WWW TRONICS COM FOR PRODUCT LITERATURE AND MANUALS...

  • Page 3: Confidentiality Notice

    Tronics retains all intellectual property and other rights in or to the information contained herein, and such information may only be used in connection with the operation of your GAI-Tronics product or system. This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third party.
  • Page 4 Each telephone requires a minimum line current of 24 mA for proper operation. For operation below −4º F (−20° C), GAI-Tronics offers an Extreme Cold Weather Option that includes a plug-in power supply (120 V ac required). This option will allow operation to −40° C.
  • Page 5 . 42004-438K 3 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL ® The following RED ALERT 300 Series Telephone models are detailed in this manual: Table 1. Model Chart Model Description Flush-Mount Telephone with a heavy-gauge, brushed stainless steel front panel; includes (off-hook) push button and a 12-button Braille keypad.
  • Page 6 . 42004-438K 4 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Voice Annunciation Option allows local or remote speech programming for location identification purposes, instructions, or any other desired messaging requirement. The message can be programmed locally at the telephone or remotely via dial-up. The recorded message will be activated when the called party transmits a DTMF command.

  • Page 7: Telephone Management Application (Tma)

    ERIES MERGENCY ELEPHONE ANUAL Telephone Management Application (TMA) GAI-Tronics’ TMA software is a maintenance data collection and reporting tool that allows users to view ® ® and report the health of the RED ALERT Emergency Telephones. RED ALERT Telephones can function with or without the TMA software application installed.

  • Page 8: Standard Operation

    . 42004-438K 6 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Standard Operation Four types of telephones are described in this manual:  Single emergency push-button operation (autodial)  Emergency push button and call push button with keypad  Emergency push button and assistance push button (both autodial) ...

  • Page 9: Non-Emergency Assistance Operation (Model 396-00X)

    . 42004-438K 7 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Non-Emergency Assistance Operation (Model 396-00 1. Press the push button to place an immediate call to a pre-programmed assistance ASSISTANCE telephone number; typically a dormitory, garage, or general assistance/information office). 2.

  • Page 10: Installation

    Installation should be performed by qualified personnel and only in accordance with the National Electrical Code or applicable local codes. Safety Guidelines When installing any GAI-Tronics telephone equipment, please adhere to the following guidelines to ensure the safety of all personnel: ...

  • Page 11: General Installation Guidelines

    All of the telephones described in this manual are vandal resistant. The front panel for each telephone covered in this manual is attached to its enclosure with security screws. A GAI-Tronics Model 233-001 Security Screwdriver or Torx T-25 security head tip (sold separately) is required for installing the telephone.
  • Page 12 . 42004-438K 10 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Please refer to the examples below for the recommended conduit installation details. Figure 1. Bottom entry conduit recommended for Figure 2. Top entry conduit installation for non- non-metallic enclosures metallic enclosures (NOT recommended) Figure 3.

  • Page 13: Models 393-00X, 393Al-00X, And 394Al-00X

    ¼- inch diameter bolts of the appropriate length for the surface. : When using the GAI-Tronics Model 231-001 Pole Mounting Kit, follow the mounting instructions provided in the kit. 3. For Model 393-00x only: Create a conduit access hole using a Greenlee-type punch that is equivalent in size to the conduit diameter.

  • Page 14: 300 Series Emergency Telephone Manual

    . 42004-438K 12 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Figure 6. Model 393AL-00x Figure 7. Model 394AL-00x Figure 8. Model 393-00x, 393AL-00x, and 394AL-00x Component Locations f:\standard ioms - current release\42004 instr. manuals\42004-438k.doc 01/15...

  • Page 15: Models 397-00X, 396-00X, 398-00X And 392-001

    392-001 Stanchion or Flush-Mount Applications 1. When mounting in a GAI-Tronics Model 234 Series Stanchion, or for flush-mount installations, the supplied back box must be used to mount the Model 397-00x, 396-00x, 398-00x, or 392-001 Telephone. Mount the back box to the structure using appropriate hardware. Refer to Figure 13 cutout dimensions.
  • Page 16 . 42004-438K 14 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL 2. Remove the tapered plug from either of the cable entry holes in the back box, and install the telephone line and cable fitting. : Telephone line connections directly to TB1 are acceptable. 3.
  • Page 17 . 42004-438K 15 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Figure 13. Model 397-00x, 396-00x, 398-00x and 392-001 Mounting Details f:\standard ioms - current release\42004 instr. manuals\42004-438k.doc 01/15...

  • Page 18: Retro-Fit Models

    . 42004-438K 16 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Retro-fit Models ® The appropriate RED ALERT retrofit models can be installed in Code Blue, Ramtel, or Talk-A-Phone enclosures utilizing a six-hole mounting pattern. 1. Remove the back box from the front cover. 2.
  • Page 19 . 42004-438K 17 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Figure 17. Model 398-00xRT Figure 16. Model 397-00xRT Figure 18. Model 397-00xTP Figure 19. Model 398-00xTP f:\standard ioms - current release\42004 instr. manuals\42004-438k.doc 01/15...
  • Page 20 . 42004-438K 18 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Figure 20. Back Box for Ramtel (RT) and Code Blue (CB) f:\standard ioms - current release\42004 instr. manuals\42004-438k.doc 01/15...
  • Page 21 . 42004-438K 19 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Figure 21. Back Box for Talk-A-Phone (TP) f:\standard ioms - current release\42004 instr. manuals\42004-438k.doc 01/15...

  • Page 22: External Power For -003 And -004 Models

    It simply activates a heater circuit to allow operation to −40 ºC. Connecting a Model 530 Series Strobe Figure 22 below shows a typical connection detail of the GAI-Tronics 530-001/531A Strobe (sold separately). Figure 22. (Model 398-00x is shown as an example) Connection to Optional GAI-Tronics 530-001/531A Strobe f:\standard ioms - current release\42004 instr.

  • Page 23: Setup

    TMA. If the caller is not TMA, the telephone automatically transitions to a standard two-way communication. Enable: J14 jumper in position EN. Disable: J14 jumper in position DIS (Do not use this setting except under the direction of GAI-Tronics personnel.) : The Auto-answer feature must be enabled to allow the GAI-Tronics Telephone Management Application PC to contact the telephone or to allow remote Touch Tone programming.

  • Page 24: Password Enable Configuration

    . 42004-438K 22 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Password Enable Configuration Factory Setting: Password Enabled This telephone can be configured to enable or disable the password protection for programming (Standard Mode only). This can be useful when initially programming the telephones. Password Enabled: J9 jumper in position EN.

  • Page 25: Auxiliary Outputs

    . 42004-438K 23 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Auxiliary Outputs Each telephone includes two isolated solid state switches capable of switching a maximum of 48 V dc, 125 mA or 28 V ac, 80 mA. TB2 (OUT1) and TB5 (OUT4) on the emergency telephone PCBA provides the connections for the auxiliary outputs.

  • Page 26: Extreme Cold Temperature Option

    . 42004-438K 24 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Extreme Cold Temperature Option ® RED ALERT Emergency Telephones equipped with the Extreme Cold Temperature Option (-003 and -004 models) are capable of operating to –40° C (non-option models are rated to –20° C). This option includes two identifying features.

  • Page 27: Voice Annunciation Option

    . 42004-438K 25 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Voice Annunciation Option The Voice Annunciation Option is primarily intended for use during emergency calls placed from a RED ® ALERT Telephone. The Voice Annunciation Option allows local or remote speech programming for location identification purposes, instructions, or any other desired messaging requirement.

  • Page 28: Change Recorded Message

    . 42004-438K 26 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Change Recorded Message It may become necessary to change the Voice Annunciation recorded message. This can be accomplished by following the Initial Message Recording steps previously described in the “Initial Recording” section. The following two methods can be used as alternative methods to programming the message.

  • Page 29: Voice Annunciation Activation

    . 42004-438K 27 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL SMART Mode Using a touch-tone telephone, call the emergency telephone and listen for a confirmation tone during ringing, indicating the telephone has answered. 1. Press “***” to enter the programming mode. 2.

  • Page 30: Auxiliary Output Control

    HELP telephone call. The typical use of this output is to activate the flashing sequence on a GAI-Tronics 530 Series Strobe. : Output 1 can be programmed to remain closed for up to 255 minutes (in 1 minute increments) after the emergency call ends.
  • Page 31 . 42004-438K 29 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Auxiliary Control Example: Output 4, Used for Gate Entry ® A Model 396-001 RED ALERT Emergency Telephone is installed at the entrance to a gated/secure community. A visitor or delivery person approaches the gate and presses the push button, ASSISTANCE which automatically calls the security office.

  • Page 32: Standard Mode Programming

    . 42004-438K 30 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Standard Mode Programming ® Prior to programming the RED ALERT Telephones read the “Programming” section in its entirety, record the desired key sequences and jumper settings in the “User Settings” sections of Table 3 on page 22 and Table 13 on page 40, and then complete the programming as specified.

  • Page 33: Programming Sequence

    . 42004-438K 31 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Programming Sequence The following command sequences are common to both “remote” and “local” programming and are used to configure the telephone to the desired operating parameters. 1. Dial the factory-default password 2468 (or appropriate customer-selected password). A success tone (short beep) is generated to indicate that “standard”...

  • Page 34: Programming Sequences

    . 42004-438K 32 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Programming Sequences The programming information on the following pages explains Programming Legend the programming options. The telephone is shipped from the D = DTMF digit 0–9, *, or # factory with a set of default parameters that are listed in the N = Numeric digit 0–9 Programming Table on page 40.
  • Page 35 . 42004-438K 33 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Ring-down Operation Ring-down operation enables the telephone to go off-hook when the push button is pressed. The HELP ring-down system must detect loop current and ring-down to the appropriate telephone. Table 4.

  • Page 36: Password Protection

    . 42004-438K 34 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Password Protection The Password Protection feature allows you to change the four-digit password required to program the emergency telephone. Each telephone is password protected to maintain the integrity of programmed information and should not be disabled.

  • Page 37: Off-Hook Ringing

    . 42004-438K 35 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Off-Hook Ringing The emergency telephone can generate a ringing signal from the speaker when the telephone is called. The factory default setting for this feature is “disabled.” : In addition to enabling this feature, the Auto-Answer feature must also be enabled for proper operation.

  • Page 38: Disconnect Options

    . 42004-438K 36 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Disconnect Options Several options are available for disconnecting a call. Any combination of disconnect options may be used. Select the method that best suits the application, and follow the appropriate programming directions.

  • Page 39: Americans With Disabilities Act (Ada) Programming

    . 42004-438K 37 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Americans with Disabilities Act (ADA) Programming The ADA features provide the following benefits:  indication - This lamp provides indication to hearing-impaired ECEIVED individuals that the emergency call has been answered. ...

  • Page 40: Output 4 Control Setup

    . 42004-438K 38 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Output 4 Control Setup The command (DTMF key sequence) that triggers the timed activation of Output 4 contact closure (TB5) is configurable. The sequence can contain up to eight DTMF digits in the 0–9 range. The first digit must not be 0 (zero).

  • Page 41: Early Microphone Option

    . 42004-438K 39 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Early Microphone Option The microphone in each telephone activates only after the unit determines connection to the called party. Based on factory-default programming, this will occur in one of two ways; when the telephone receives a DTMF “*”...
  • Page 42 . 42004-438K 40 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Table 13. Programming Documentation Table Default Function Key Sequence Settings User Settings Auto-dial or Ring-Down Programming (see Table 4 on page 33) HELP Button Auto-dial Number 1 *123456789*0# DD*1 HELP Button Auto-dial Number 2 None DD*2...

  • Page 43: Smart Mode Programming

    ® If your RED ALERT Telephone requires depot repair service, contact your GAI-Tronics Regional Service Center for a return authorization number (RA#). Equipment should be shipped prepaid to GAI- Tronics with a return authorization number and a purchase order number. If the equipment is under warranty, repairs will be made without charge.

  • Page 44: Specifications

    . 42004-438K 42 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Specifications TMA compatibility profile type ................GTC SMART Hands-free Auto-dial digit limit ......................... 24 digits Electrical Audio output ..........1 kHz tone – 87 ±3 dB SPL @ 1 meter with 40 mA loop current Battery voltage (tip and ring) ...................
  • Page 45 . 42004-438K 43 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Models 397-00x, 396-00x, 398-00x, 397-00xxx, 398-00xxx, and 392-001 Construction Panel ..................14-gauge, type 304 brushed stainless steel Back box ............16-gauge cold-rolled steel with black polyurethane finish Dial Pad (Models 398-00x and 392-001 only) ............Chrome-plated zinc Dimensions Front panel ................
  • Page 46 . 42004-438K 44 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL Replacement Parts 393AL- 394AL- 396- 392- Part No. Description 233-001 Model 233-001 Security        Screwdriver 12562-108 PCBA, Replacement      ...
  • Page 47 . 42004-438K 45 of 45 300 S ERIES MERGENCY ELEPHONE ANUAL User Instructions (USA) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 48 Warranty Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall comply with the then-current product specifications and product literature, and if applicable, shall be fit for the purpose specified in the agreed-upon quotation or proposal document.

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