Info Tab; Diagnostics Tab - Emerson Avocent User Manual

42 .....Avocent® Matrix High Performance KVM Switching System

Info Tab

The Info tab displays some information about the receiver and switch you are connected to. This
information can be useful for troubleshooting.
The following table describes the information available on the Info tab.
Info Tab Descriptions
Field
Name
Firmware Version
Hardware Version
Part Number
EID
Serial Number
Switch Name
Switch EID
Switch IP address
Switch Port

Diagnostics Tab

The Diagnostics tab is used for debugging, but also contains general information about the receiver
and allows you to reset a receiver or a transmitter.
To reset the receiver, click Reset Receiver . The reset option is similar to a power cycle.
To reset a transmitter, you must have a KVM session connected from your receiver to the
transmitter you wish to reset. When you click Reset Transmitter , it resets the connected transmitter
and is equivalent to powering the transmitter off and back on. You might reset a transmitter if there
was no keyboard/mouse function after connecting.
NOTE: Resetting a transmitter may affect other users if they are connected to the same transmitter in a
shared session.
The adjust video button is for setting the VGA parameters of the transmitter.
The Video Parameters and USB Parameters links are used by Technical Support for
troubleshooting.
Description
The name of the receiver you are logged in to.
The firmware version of the receiver.
The hardware version of the receiver.
The part number of the receiver.
The electronic ID of the receiver.
The serial number of the receiver.
The name of the switch the receiver is connected to.
The electronic ID of the switch.
The IP address of the switch.
The port on the switch where the receiver is connected.