Strong PRIMA VI User Manual page 22

PART 1 • English
Problem
No signal found
No picture or sound on TV or
amplifier
Scrambled channel
Message
No response to remote control
Forgotten PIN code
Forgotten channel lock code
After moving the receiver to
another room/area you are no
longer able to receive digital
reception
The receiver switches off
automatically.
Playback of video (or
Timeshift) is causing picture
freeze/macro blocks or similar
distortion, especially on HD
content.
Possible cause
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to
switch ON antenna power/
external power
HDMI or SCART is not
selected on your TV or
amplifier or the unit is set to
higher resolution as the TV
supports.
TV/amplifier is not switched on
Channel is scrambled
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Antenna signals are too weak
The signal strength/quality
might be less than before, if
using an indoor antenna.
Auto Standby function enabled. Disable auto standby. See
Read/write speed of your USB
device could be too low.
What to do
Check aerial lead
Check aerial
Check with dealer
Switch receiver's Antenna
Power ON/connect external
power
Switch to correct TV/amplifier
input
Select lower resolution on
receiver
Switch TV/amplifier on.
Check if S / PDIF connection
is used.
Select alternative channel
Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
Default PIN is 1234
Contact local Service Hotline
or send email to our Support
via www.strong.tv
Press the Info button on
remote 3x to call up signal
bars and adjust antenna for
(maximum) reception
or rescan channels
When using an active antenna,
check antenna power.
Try to use an outdoor antenna.
section 7.3.7 for details.
Make sure to use a USB
storage device with sufficient
speed and space. Pen drives
('USB sticks') may not support
sufficient speed.
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