Axis A20 Manual page 89

W-8
Customer Satisfaction Procedure
Satisfaction with your boat is very important to Axis and Malibu Boats. Ordinarily all
concerns related to your boat can be addressed by your authorized Axis service facility. If
for some reason your concerns are not satisfied, the following steps should be followed:
First, ask to discuss your concern with a member of the authorized service facility's
management. Ordinarily this will be the facility's service manager or service foreman. If
your concerns already have been reviewed by the service manager or foreman, request to
speak with the facility's general manager or owner.
Second, if your concerns are not resolved to your satisfaction by the representatives of
the service facility, contact the Axis Customer Service Department at the address noted
below. For the most helpful service, be prepared to provide your customer service
representative with your name, address and phone number, your boat's hull identification
number, the authorized Axis service facility or facilities at which your boat has been
serviced, and the nature of the concerns you have with the boat or the service. Axis and
Malibu Boats will thereafter provide assistance to you and the authorized service facility,
as necessary, to resolve your concerns.
TO THE EXTENT PERMITTED OR REQUIRED BY ANY STATE OR FEDERAL
LAW, YOU ARE REQUIRED TO PROVIDE MALIBU BOATS WRITTEN NOTICE,
AT THE BELOW ADDRESS, OF ANY SUBSTANTIAL DEFECT IN MATERIALS
OR WORKMANSHIP THAT REMAINS UNRESOLVED TO YOUR SATISFACTION
UNDER THE TERMS OF THE MALIBU BOATS LIMITED WARRANTY, PRIOR
TO INITIATING ANY LEGAL ACTION AGAINST MALIBU BOATS. TO THE
EXTENT PERMITTED OR REQUIRED BY ANY STATE OR FEDERAL LAW, YOU
MUST FIRST USE AN AVAILABLE STATE RUN INDEPENDENT DISPUTE
SETTLEMENT MECHANISM OR ARBITRATION MECHANISM PRIOR TO
INITIATING ANY LEGAL ACTION AGAINST MALIBU BOATS.
Contact Information:
Axis Wake Research
c/o Malibu Boats, LLC
Customer Service/Warranty Department
One Malibu Court
Merced, California 95340
(209) 383-7469
warranty@axiswake.com
Axis Wake Research Internet Site
www.axiswake.com
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE
Warranty