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Troubleshooting
If you are having any difficulty in performing a download onto the Snooper unit it is advisable to refer to the checklist in Section A
first before contacting us.
If you are still unable to perform a download after following all of this checklist then please send an email to
stating the nature of your difficulty. To expedite your enquiry please supply as much detail as possible including your contact details,
Snooper serial number, PC operating system, error codes and any other relevant information. One of our technicians will reply as
soon as possible.
Alternatively you can contact our Technical Helpline on 0333 240 1000 and select Option 3.
This troubleshooting guide is in two sections; Section A is in the form of a checklist that will assist you with resolving
common download problems. Section B consists of a few possible reasons and possible solutions to error messages that may
be displayed by the operating system or the software whilst you are trying to perform a download.
SECTION A
1. Have you registered the Snooper unit?
You will not be able to download the AURA™ database or map update unless Snooper is registered. If the unit has not been
registered, a message will appear on the software informing you that the device is not enabled. Please register online at www.
snooperneo.co.uk.
2. What operating system are you using on your computer?
Snooper software will only work on the following Windows operating systems:
Windows Vista, Windows 7, Windows 8 and Windows 8.1.
The software will not work on Windows 95, 98, 98SE, Millennium, Windows 2000 and Windows XP; Apple Macintosh operating
systems are not supported. Windows XP (64bit) systems is not supported.
To determine which operating system you have on your computer:
Right click on the 'Computer' icon on your desktop and select 'Properties' from the drop down menu.
When the 'System Properties' dialogue box opens, the 'General' tab is selected by default. Under the heading of 'System' the
operating system is displayed.
If you do not have a 'Computer' icon on your desktop you can find this information by going to the 'Control Panel' and double
left clicking the 'System' icon. The 'System Properties' window will then be displayed as outlined in 'b' above.
3. Is the USB cable supplied with Snooper connected correctly?
Please make sure the USB lead has a secure connection to the PC and is fully plugged in. Ensure the smaller connector is plugged
into the USB socket on the side of the unit. Make sure you connect the USB cable BEFORE the device is switched On.
4. Have you installed the Snooper download software onto your PC?
If you have not installed the software you will not be able to perform a download to your device. Once the software is installed
there will be a new icon on your desktop.
Please check to see if you have the latest version of the software by visiting
what software version you have, double left click Snooper icon, look at the top of the window that opens and you will see the
version number in brackets.
5. Have you connected the computer to the internet?
The download software has to download data directly from our server and this can only be done if an internet connection is
present. Therefore make sure that your PC is connected to the internet by either establishing a dial up connection or signing in to
your broadband internet account before you begin to download the data to Snooper.
Return to contents
Snooper
http://www.snooperneo.co.uk/software.cfm
Engineered by
96 • EN
Downloads
Support@snooper.eu
to check
Cobra Series EN v1.106.15
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