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Appendix A
Dial Action Table Programming
NVM-2e
Database Management Menu
Automated Attendant
Dial Action Tables
A Dial Action Table (DAT) sets up a menu of
dialing options (e.g.,
For Susan, press 1,
For John, press 2, For Sales, press 3,
etc.) for Auto Attendant callers. You can set
up a menu using Keys 0-8 on the dialpad.
To set up the menu, you assign an action and
number to each key. When the caller presses
the key, the Auto Attendant performs the
action and dials the number.
An example for entering an action/number/
key is as follows:
1. Select the action:
ET
. The code ET is for
DA
the action "Pre-Defined Extension
Transfer (Screened)" listed to the right.
2. Select the extension number (for example,
.
25), press #.
3. Press the key for the action:
.
2
The result is as follows: When the caller
presses key 2, the Auto Attendant transfers
the call to extension 25.
Voice Mail provides 4 Dial Action Tables.
Dial Action Tables (1-4) are associated with
Call Routing Mailboxes 802, 803, 804 and
807 respectively. So if Call Routing Mailbox
802 is answering calls (see Answering
Schedules), the Voice mail will let callers use
the menu of options in Dial Action Table 1.
To Customize Dial Action Tables:
1.
Dial Voice Mail extension number_______________
or Voice Mail outside number_______________.
If you hear the company greeting, dial #. Otherwise, go
2.
to step 3.
3.
If a mailbox is requested, dial System Administrator
mailbox number_______________.
4.
If requested, dial Security Code_______________.
5.
Press DM for Database Management Menu, then DA
for Dial Action Table. Select a Dial Action Table number.
Select the desired feature.
6.
To select a feature, dial the letters shown to the left of
the feature name. For your convenience, their
corresponding numbers are shown to the right of the
feature name.
*
Note 1
: The actions for Keys 9,
and # cannot be changed. Key 9 is reserved for hanging up a call. Key
Mailbox number to leave a message in that mailbox. Key # is reserved for mailbox log on. A caller presses # followed by their Subscriber Mailbox number to log on to their Subscriber
Mailbox (and listen to their messages, for example).
Note 2
: You can also assign an action and number to the
after the Instruction Menu finishes playing. By default in DATs 1&4, the Auto Attendant sends the caller to the operator extension. By default in DATs 2&3, when Timeout occurs the caller
hears a prompt for recording a message for the lowest numbered extension. To assign a
for this action
.
46
The available actions are as follows:
HP
This plays the current dial action assignments for the dialpad keys.
This lets the caller press one dialpad key to go to a specific mailbox. You can enter the following mailbox numbers:
Announcement Mailbox (800, 801). Voice Mail plays the Announcement that is recorded for the Announcement
Mailbox. To record the Announcement Message, see the System Administrator Menu.
Call Routing Mailbox (802, 803, 804 and 807). Voice Mail plays the Instruction Menu for the Call Routing
MG
Mailbox then lets the caller press a dialpad key to route their call. The dialing options are programmed in Dial
Action Tables 1, 2, 3 or 4 respectively. To record the Instruction Menu, see the System Administrator Menu.
Distribution Mailbox (805). Voice Mail lets the caller record a message that will automatically be distributed to
all Subscriber Mailboxes.
Subscriber Mailboxes (50 total). Voice mail logs the caller onto that mailbox so the caller can listen to the
messages in the mailbox and use other Voice Mail features.
This lets the caller dial mailbox numbers to go to those mailboxes. Assign CG to the 1st digit of the mailbox
CG
numbers. There is no need to assign a number to this action. See MG for the types of mailboxes that the caller
can go to.
3
2
Pre-Defined Extension Transfer (Screened)
This lets the caller press one dialpad key to make a screened transfer to a specific Subscriber extension. If the
ET
transfer is incomplete, Voice Mail retrieves the call and lets the caller leave a message or return to the Auto
Attendant Instruction Menu.
Caller-Dialed Extension Transfer (Screened)
This lets the caller dial extension numbers to transfer to those extensions. Assign CT to the 1st digit of the
CT
extension numbers. There is no need to assign a number to this action. If the transfer is incomplete, Voice Mail
retrieves the call and lets the caller leave a message or return to the Auto Attendant Instruction Menu.
Unscreened Xfer (Transfer) to a Pre-Defined Extension
UX
This lets the caller press one dialpad key to make an unscreened transfer to a specific Subscriber extension. If
the transfer is incomplete, the phone system handles the call.
Unscreened Transfers to Caller-Dialed Extensions
This lets the caller dial extension numbers to make unscreened transfers to those extensions. Assign UC to the
UC
1st digit of the extension numbers. There is no need to assign a number to this action. If the transfer is
incomplete, the phone system handles the call.
Message Recording For a Pre-Defined Subscriber Mailbox
MR
This lets the caller press one key to leave a message in a specific Subscriber Mailbox. The caller hears the
subscriber’s greeting followed by a beep tone.
Message Recording 2 For a Pre-Defined Subscriber Mailbox
This lets the caller press one key to leave a message in a specific Subscriber Mailbox. The caller only hears the
CR
Recording
subscriber's prompt,
action
.
This lets the caller press one key to access Directory Dialing by First Names. There is no need to assign a number
to this action. After pressing the key, the caller can dial the first few letters of a Subscriber's first name to make a
DF
screened transfer to the Subscriber's extension. Make sure you have entered the Subscriber's name in the Name
Programming feature on the Database Management Menu. Enter their first name first.
This lets the caller press one key to access Directory Dialing by Last Names. There is no need to assign a number
DL
to this action. After pressing the key, the caller can dial the first few letters of a Subscriber's last name to make a
screened transfer to the Subscriber's extension. Make sure you have entered the Subscriber's name in the Name
Programming feature on the Database Management Menu. Enter their last name first.
This lets a caller press the selected key to terminate the call.
HU
action
.
UK
This removes the action assigned to a key.
This restores the default actions to the keys. For DATs 1 & 4, Key 0 is unscreened transfer to the lowest extension
number. For DATs 2&3, Key 0 is record a message for the lowest extension number. Keys 1-8 are either
undefined or unscreened transfer to any extension the caller dials. Unscreened transfer is assigned only to the
RD
keys that match the first digit of the extension number. For example, if the extensions are 200-219, unscreened
transfer is assigned to Key 2. Key 9 is hang up. Key * is record a message in a caller-dialed Subscriber Mailbox.
Key # is log onto a Subscriber Mailbox. Timeout is unscreened transfer to the lowest extension number. For DATs
2&3, when Timeout occurs, the caller hears a prompt for recording a message for the lowest numbered extension.
Timeout
Timeout
function. The
function determines what the Auto Attendant does with a call if the caller does not dial anything
Timeout
function, you must press the * key when Voice Mail asks you to
Hear Current Parameters For Keys
Go to a Pre-Defined Mailbox
Caller-Dialed Go to a Mailbox
, followed by a beep tone.
You will not hear a voice prompt for this key
Directory Dialing Using First Names
Directory Dialing Using Last Names
Hang Up
You will not hear a voice prompt for this key
Undefined Key
Restore Default Parameters
*
is reserved for Quick Message. After pressing
4 7
6 4
2 4
3 8
2 8
8 9
8 2
6 7
2 7
3 3
3 5
4 8
8 5
7 3
*
, the caller dials a Subscriber
Please press the key
Sheet 2 of 3
Issue 1-0
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