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Nitsuko NVM-2 Release Notes

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NVM-2
Voice Mail
with Automated Attendant
Release Notes for Version 1.05.07
Part No. 17690UPG01
Issue 1-0, February 1998 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484
TEL: 203-926-5400 FAX: 203-929-0535

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  • Page 1 NVM-2 Voice Mail with Automated Attendant Release Notes for Version 1.05.07 Part No. 17690UPG01 Issue 1-0, February 1998 (2412) 4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: 203-926-5400 FAX: 203-929-0535...
  • Page 2 No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright.

  • Page 3: Table Of Contents

    Table of Contents About This Supplement ......................1 Release Notes for 1.05.07 ......................3 Part I: New and Enhanced Features .................3 User Feature ......................7 Increased Number and Changes to Mailboxes ............7 Additional Mailboxes ..................7 Message Limit for Subscriber Mailboxes ............7 Changes for the Dial Action Tables ................7 Additional Dial Action Table (Dialing Options Menu) ........7 Additions/Changes to DAT Entries ..............7 Programming System Initialization from the Database Management Menu...8...

  • Page 5: About This Supplement

    About This Supplement This supplement describes the new and features that are available in the NVM-2 Release 1.05.07 In addition, it also provides document corrections to the NVM-2 Setup Guide, part number 17690SET02. Issue 1-0...

  • Page 7: Release Notes For 1.05.07

    NVM-2 Release Notes 1.05.07 PART I: New and Enhanced Features Issue 1-0...
  • Page 9 Table of Contents User Feature ......................7 Increased Number and Changes to Mailboxes ............7 Additional Mailboxes ..................7 Message Limit for Subscriber Mailboxes ............7 Changes for the Dial Action Tables ................7 Additional Dial Action Table (Dialing Options Menu) ........7 Additions/Changes to DAT Entries ..............7 Programming System Initialization from the Database Management Menu...8 The System Configuration Management Program ..........8 About The System Configuration Management Menu........8...

  • Page 11: User Feature

    Main Greeting as Call Routing Mailbox 802. That is, Monday through Friday starting at 5 PM. Trunk Mailboxes - NVM-2 supports up to 8 Trunk Mailboxes, depending the phone system integration. The Trunk Mailboxes have no programmable options (only the starting trunk number can be changed.)

  • Page 12: Programming System Initialization From The Database Management Menu

    Part I: New and Enhanced Features Programming System Initialization from the Database Management Menu The Voice Mail no longer requires entering a security code before programming any option in System Initialization. These options include: Initialize Voice Mail Database, Intialize Message Database, and Install the Voice Mail with a Particular Phone System.

  • Page 13: Time-Out Seconds

    Part I: New and Enhanced Features The System Configuration Management Program (cont’d) Time-Out Seconds The System Configuration Management Program is used to change the number of seconds for the Time-Out function. (The Time-out function determines what the Automated Attendant does with the call if the caller does not dial anything after the Instruction Menu finishes playing.) For more information, see Part II of this guide.

  • Page 15: Part Ii: The System Configuration Management Program

    NVM-2 Release Notes 1.05.07 PART II: The System Configuration Management Program Issue 1-0...
  • Page 17 Table of Contents Chapter 1 Getting Started ....................17 What Does the System Configuration Management Program Do?......17 Required Setup ......................17 When to Use the System Configuration Management Program ......17 How to Use the System Configuration Management Program: An Overview..17 Starting Up the System Configuration Management Program.......18 Exiting the System Configuration Management Program........19 Chapter 2 Adding, Learning and Editing Tones...
  • Page 19 Chapter 1 Getting Started What Does the System Configuration Management Program Do?......17 Required Setup ......................17 When to Use the System Configuration Management Program ......17 How to Use the System Configuration Management Program: An Overview..17 Starting Up the System Configuration Management Program.......18 Exiting the System Configuration Management Program........19 Issue 1-0...

  • Page 21: Chapter 1 Getting Started

    Getting Started What Does the System Configuration Management Program Do? The System Configuration Management Program modifies the Voice Mail call and tone parameters so that the Voice Mail System will successfully integrate with your phone system. More specifically, the program does the following: Allows you to use a learn procedure so the the Voice Mail recognizes the tone.

  • Page 22: Starting Up The System Configuration Management Program

    Getting Started Starting Up the System Configuration Management Program Starting up the System Configuration Management Program automatically shuts down the Voice Mail System and loads a pre- stored database of call/tone parameters for your phone system. To start up the System Configuration Management Program: Connect the laptop computer or terminal to the console connector on the Voice Mail using an RS-232 cable.

  • Page 23: Exiting The System Configuration Management Program

    Getting Started Starting Up the System Configuration Management Program (cont’d) Access the System Configuration Management Program from the Voice Mail as follows: Turn on the laptop and access the communications software. When the laptop is communicating with the Voice Mail, you will see a menu screen and the prompt, Main Menu - >...
  • Page 25 Chapter 2 Adding, Learning and Editing Tones Adding and Learning Tones ..................23 Editing and Deleting Tones ...................26 Issue 1-0...

  • Page 27: Chapter 2 Adding, Learning And Editing Tones

    Adding, Learning and Editing Tones Adding and Learning Tones The Learning Tones procedure in the System Configuration Management Program learns and stores a new tone so that the Voice Mail will recognize it. The Learning Tones procedure scans a tone’s frequencies, cadence, and other attributes and stores them as a record in the System Configuration Management Program’s tone database.
  • Page 28 Adding, Learning and Editing Tones Adding and Learning Tones (cont’d) Type A and press Enter. This will make an entry slot available on the Tone Table. The system prompts: Enter Tone Id:> Enter the next available tone ID. In the previous Tone Table, the list contained nine tones (ID’s 1 through 9).
  • Page 29 Adding, Learning and Editing Tones Adding and Learning Tones (cont’d) Enter the tone id>: The Learn Tone Fields Enter the ID of the new entry you made in the Tone Table in the Add an Entry Procedure. (In our example, new tone ID 10 was created.) No entry DEFAULT...

  • Page 30: Editing And Deleting Tones

    Adding, Learning and Editing Tones Editing and Deleting Tones After you have added and learned a new tone, you may need to edit that tone. Technical Support will instruct you if this is the case. You may also need to delete tones if you have mistakenly learned the same tone twice.
  • Page 31 Adding, Learning and Editing Tones Editing and Deleting Tones (cont’d) Frequency-1 deviation The Edit Tone Fields This determines by how much the frequency of the tone may (cont’d) deviate. Depends on tone. DEFAULT +/- specifies the range in Hz. ENTRIES NOTES Frequency-2 (Hz.) This is the second frequency associated with the tone.
  • Page 32 Adding, Learning and Editing Tones Editing and Deleting Tones (cont’d) Off time-1 deviation The Edit Tone Fields This determines by how much off-time1 may vary or deviate. If (cont’d) the deviation is outside of this amount, the Voice Mail will not correctly identify or recognize the tone.
  • Page 33 Adding, Learning and Editing Tones Editing and Deleting Tones (cont’d) On time-3 in 10 ms increments The Edit Tone Fields This is the length of the third audible part of the tone cycle. (cont’d) Depends on tone. DEFAULT 1-6500 ms (1=10ms) ENTRIES NOTES On time-3 deviation...
  • Page 34 Adding, Learning and Editing Tones Editing and Deleting Tones (cont’d) Tone Type The Edit Tone Fields This determines the type of tone. Some tones may appear twice in (cont’d) the Tone Table: as a Call Progress Tone and as a Termination Tone.
  • Page 35 Chapter 3 Editing Parameters Editing System Options Parameters ..............33 Editing Global Parameters..................37 Editing Channel Parameters ..................40 Editing Call Parameters..................42 Issue 1-0...

  • Page 37: Chapter 3 Editing Parameters

    Editing Parameters Editing System Options Parameters If necessary, you can edit the system options for the Voice Mail System. You really shouldn't change the default values unless advised by the Voice Mail dealer or manufacturer. To edit System Options: Start up the System Configuration Management Program (see Chapter 1).
  • Page 38 Editing Parameters Editing System Options Parameters (cont’d) Ringdown String (Applies only to some phone systems.) This is the string that the Voice Mail dials so that certain features will work correctly. This string must match the programmed Ringdown string in the telephone system. Depends on phone system DEFAULT Up to 10 digits including the codes below:...
  • Page 39 Editing Parameters Editing System Options Parameters (cont’d) Busy, External Hold retrieval string (cont’d) A - Analyzed pause (Pauses 2 sec, dials next digit if no busy/reorder tone; otherwise, ends call.) To set the Flash timer (if you must enter a Flash in this string, NOTES see flashtm in Global Parameters).
  • Page 40 Editing Parameters Editing System Options Parameters (cont’d) Lamp off string (cont’d) X - The Voice Mail replaces the “X” with an extension number. This way, the Voice Mail knows which extension should have its lamp turned off. A “Lamp Off” string must include an “X.” G - Number of Messages in a Mailbox.

  • Page 41: Editing Global Parameters

    Editing Parameters Editing Global Parameters If necessary, you can edit the Global Parameters system for the Voice Mail System. You really shouldn't change the default values unless advised by the Voice Mail dealer or manufacturer. To edit Global Parameters: Start up the System Configuration Management Program (see Chapter 1).
  • Page 42 Editing Parameters Editing Global Parameters (cont’d) oh_dly delay before OFFHOOK event is posted Delay before OFFHOOK event is posted. Depends on phone system DEFAULT 1-65000 (1=10ms) ENTRIES NOTES r_on Minimum incoming ring on interval Minimum duration of inbound ring on for detection of off to on transition.
  • Page 43 Editing Parameters Editing Global Parameters (cont’d) minlcoff minimum duration of loop current off to detect drop pulse Minimum duration of loop current off to detect drop pulse. Depends on phone system DEFAULT 1-65000 (1=10s) ENTRIES NOTES Issue 1-0...

  • Page 44: Editing Channel Parameters

    Editing Parameters Editing Channel Parameters If necessary, you can edit the Channel Parameters system for the Voice Mail System. You really shouldn't change the default values unless advised by the Voice Mail dealer or manufacturer. To edit Channel Parameters: Start up the System Configuration Management Program (see Chapter 1).
  • Page 45 Editing Parameters Editing Channel Parameters (cont’d) dtn_npress max time to wait for dial tone Maximum time to wait for dial tone. Depends on phone system DEFAULT 1-65000 (1=10ms) ENTRIES NOTES noanswer time for noanswer after 1st ring Maximum time to wait no answer after first ring. Depends on phone system DEFAULT 1-65000 (1=10ms)

  • Page 46: Editing Call Parameters

    Editing Parameters Editing Call Parameters If necessary, you can edit the Call Parameters system for the Voice Mail System. You really shouldn't change the default values unless advised by the Voice Mail dealer or manufacturer. To edit Call Parameters: Start up the System Configuration Management Program (see Chapter 1).
  • Page 47 Editing Parameters Editing Call Parameters (cont’d) CmdInputTimeOut (sec) Time limit for dialing commands (for call routing) Time limit for dialing commands after the greeting. Depends on phone system DEFAULT 1-65000 sec ENTRIES NOTES DialToneStr dial string to wait for dial tone Dial string to wait for dial tone.
  • Page 48 Editing Parameters Editing Call Parameters (cont’d) Call ProgDly Interval before beginning Call Progress analysis for making calls into integrated PBX. Depends on phone system DEFAULT 1-65000 sec (1=55ms) ENTRIES NOTES NoAnswerRings Number of ringback seconds before regarding call not answered. Depends on phone system DEFAULT 1-65000 sec...
  • Page 49 Editing Parameters Editing Call Parameters (cont’d) UseSoundToTerminate Depends on phone system DEFAULT 1 = Use constant sound to terminate record and play ENTRIES 0 = Do not let constant sound terminate record and play NOTES maxnsil Required duration of sound to terminate record and play. Depends on phone system DEFAULT 1 - 65000 sec...
  • Page 50 Editing Parameters Editing Call Parameters (cont’d) MonPauseDur Dial string monitored pause duration Depends on phone system DEFAULT 1 - 65000 (1 - 10ms) ENTRIES NOTES PcpmPauseDur Dial string Call Progress Analysis pause duration Depends on phone system DEFAULT 1 - 65000 (1 - 10ms) ENTRIES NOTES UTransferDelay...

  • Page 51: Document Corrections

    NVM-2 Release Notes 1.05.07 Documentation Corrections Issue 1-0...
  • Page 53 Table of Contents Instructions for Installing a 124i, Onyx VS or Businesscom DS01 Phone System .....................51 Issue 1-0...

  • Page 55: Instructions For Installing A 124I, Onyx Vs Or Businesscom Ds01 Phone System

    Extension will receive notification of new messages (blinking Message Waiting lights and interrupted dial tone for single line phones) only if Voice Mail port 2 is connected to the Phone System. Figure 2 Connecting NVM-2 to a 124i, Onyx VS or Businesscom DSO1 Phone System Issue 1-0...
  • Page 56 Figure 1. Repeat for Plug one end of a modular line cord into Voice Mail port 1 on the NVM-2. Plug the other end into a modular jack. Connect the modular jack to a port on the phone system. Repeat for Voice mail Port 2 (as well as 3 and 4) if installed.
  • Page 57 Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 Other Important Telephone Numbers Sales................203-926-5450 Customer Service............203-926-5444 Customer Service FAX:..........203-926-5454 Technical Service............203-925-8801 Discontinued Product Service........900-990-2541 Technical Training:............203-926-5430 Emergency Technical Service (After Hours)....203-929-7920 (Excludes discontinued products)

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