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Summary of Contents for Nitsuko NVM-2e
- Page 1 NVM-2e Installation Instructions and Release Notes for Versions 1.08 and 1.08.02 Part No. 17780INS04 Issue 1-0, September 1999...
- Page 2 No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright.
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Page 3: Table Of Contents
Site Requirements......................... 7 Install NVM-2e........................8 Connect a Laptop to the NVM-2e..................9 Connect a Phone System to NVM-2e ................. 11 Program NVM-2e for the Correct Phone System..............14 Program Your Phone System for Voice Mail............... 14 Program NVM-2e ........................ 14 Start Up the System Configuration Management Program:.......... -
Page 5: About Nvm-2E
Note: You should ignore the battery installation instructions in the NVM-2 documentation. NVM-2e is available as a 2 port, 3 hour unit (P/N 17780-2P) or as a 4 port, 3 hour unit (P/N 17780-4P). NVM-2e has all of the features of an NVM-2 as well as all of the changes and enhancements described in this supplement. -
Page 6: About This Supplement
This supplement is divided into two sections: Installation Instructions and Software Release Notes. The Installation Instructions tell you how to install the NVM-2e. The Software Release Notes describe any new or enhanced features that are available in software release 1.08 and 1.08.02. -
Page 7: Installation Instructions
NVM-2e Installation Instructions Issue 1-0... - Page 9 Site Requirements......................... 7 Install NVM-2e........................8 Connect a Laptop to the NVM-2e..................9 Connect a Phone System to NVM-2e ................. 11 Program NVM-2e for the Correct Phone System..............14 Program Your Phone System for Voice Mail............... 14 Program NVM-2e ........................ 14 Start Up the System Configuration Management Program:..........
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Page 11: Voice Mail Specifications
NVM-2e Installation Instructions Voice Mail Specifications Number of Ports: 2 or 4 Voice Storage Capacity: 3 hours Subscriber Mailboxes: Up to 50 Subscriber Mailboxes Trunk Mailboxes Up to 8, depending on phone system Telephone System A Phone System Single Line... -
Page 12: Install Nvm-2E
NVM-2e Installation Instructions Install NVM-2e Use the following instructions to install your NVM-2e. To Install the NVM-2e: Place the Voice Mail on any sturdy flat surface. Mount the Voice Mail on a wall, using the screw slots located on the bottom of the cabinet. Make sure that the ventilation slots are not blocked. -
Page 13: Connect A Laptop To The Nvm-2E
A laptop is required for certain programming and is also used as a tool for diagnostics. You will need to connect a laptop computer to NVM-2e so that you can access a program called “The System Configuration Management Program.” This program allows you to configure certain parameters in the Voice Mail which you cannot access through a System Administrator’s Mailbox. - Page 14 Figure 5: Required Pin-outs for the RS-232 Cable When the laptop is communicating with the Voice Mail, you will see a menu screen and the prompt, Main Menu - > . Proceed to Connect a Phone System to NVM-2e on page 11. Issue 1-0...
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Page 15: Connect A Phone System To Nvm-2E
To connect a Portrait phone system to the NVM-2e: Plug one end of a modular line cord into Port 1 on NVM-2e. Plug the other end into an RF14 to RJ11 adapter or RJ14 jack. See Figure 6. - Page 16 To connect NVM-2e to a 28i, 124i, Onyx VS or Businesscom DS01 phone system: Plug one end of a modular line cord into Port 1 on the NVM-2e. Plug the other end into an ASI or Dual ASI. Connect the ASI or Dual ASI to the phone system. Figure 7 shows connecting to a Dual ASI.
- Page 17 124i to the Voice Mail. To connect NVM-2e to a 28i or 124i Phone System: Plug one end of a modular line cord into Port 1 on NVM-2e. Plug the other end into an RJ11 modular jack. See Figure 8.
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Page 18: Program Nvm-2E For The Correct Phone System
The default phone system that the Voice Mail recognizes as installed is the Portrait. If you connected a 28i, 124i, Onyx VS or Businesscom DS01 to NVM-2e, you will need to change the default setup in programming so that the Voice Mail recognizes your phone system. -
Page 19: Start Up The System Configuration Management Program
To use The System Configuration Management Program, you need to connect a laptop computer to the NVM-2e as explained on page 9. To start up The System Configuration Management Program: Connect a laptop to the Voice Mail. For instructions, see page 9. -
Page 21: Release Notes For Software Version 1.08
NVM-2e Release Notes for Version 1.08 New and Enhanced Features Issue 1-0... - Page 23 Table of Contents Changes and Additions in the System Configuration Management Program ..... 21 Changing Ranges of Mailboxes in the Numbering Plan ..........21 Port Options for Lamping and Message Notification............. 25 System Options ......................27 ¾ Lamp On string ....................28 ¾...
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Page 25: Changes And Additions In The System Configuration Management Program
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program The System Configuration Management Program in the NVM-2e has several changes and additions from the program described in the NVM- 2 documentation. These changes and additions are described on the following pages. - Page 26 Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Changing Ranges of Mailboxes in the Numbering Plan (cont’d) IMPORTANT You need to set up all your ranges before you perform any other Voice Mail programming. If you add a mailbox range at a later date, you will have to re-initialize the Voice mail System.
- Page 27 Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Changing Ranges of Mailboxes in the Numbering Plan (cont’d) You will see the table for setting up Mailbox Ranges. For example: Mailbox Ranges for XX ---------------------------------------------------------------------- Seq.
- Page 28 Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Changing Ranges of Mailboxes in the Numbering Plan (cont’d) When finished, press Q and then press <Enter>. 10. At the System Configuration Main Menu, press Q then <Enter>. 11.
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Page 29: Port Options For Lamping And Message Notification
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Port Options for Lamping and Message Notification The System Configuration Management Program provides you with the ability to change the Voice Mail ports that allow or do not allow Lamping callouts and Message Notification callouts. - Page 30 Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Port Options for Lamping and Message Notification (cont’d) Port 1 Options Allow Lamp callouts (Y/N) No >: Allow Msg Notification callouts (Y/N) Yes >: Port 2 Options Allow Lamp callouts (Y/N) Yes >:...
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Page 31: System Options
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) System Options The following descriptions are changes and additions to the System Options portion of the System Configuration Management Program. Instructions are provided for accessing the System Options. After these instructions, each new or changed System Option is listed and described. -
Page 32: ¾ Lamp On String
This is the string that tells the Voice Mail how to turn on the Message Lamp at a particular extension. In the NVM-2e you have two more possible entries for these strings: N - None Use this code for those phone systems that do not require Message Lamps. -
Page 33: ¾ Silence Limit During Recording (Secs)
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) System Options (cont’d) ¾ ¾ ¾ ¾ Lamp Off string (up to 20 digits, N-none) (cont’d) Every 15 minutes the Voice Mail performs a check on all Subscriber Mailboxes to see if they have new messages. -
Page 34: Channel Parameters
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Channel Parameters The following descriptions are changes and additions to the Channel Parameters portion of the System Configuration Management Program. Instructions are provided for accessing the Channel Parameters. After these instructions, each new or changed Channel Parameter is listed and described. -
Page 35: ¾ Dtmf Detection Time (10 Ms) During Playback - Default Is 5
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Channel Parameters (cont’d) ¾ ¾ ¾ ¾ DTMF detection time (10 ms) during playback - Default is 5 (New field) This field increases the sensitivity level of DTMF tones during the playback of message (including Greetings). - Page 36 Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Call Processing Parameters (cont’d) To change Call Processing Parameters in the System Configuration Management Program: Connect a laptop to the Voice Mail. For instructions, see page 9. Start up the System Configuration Management Program.
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Page 37: ¾ Cmdinputtimeout (Sec) Time Limit For Dialing Commands (For Call Routing)
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Call Processing Parameters (cont’d) ¾ ¾ ¾ ¾ CmdInputTimeout (sec) Time limit for dialing commands (for call routing) (Changed field) This field sets the number of seconds of silence that elapse after the Instruction Menu finishes playing before the Voice Mail performs the Timeout function. -
Page 38: ¾ Noanswerrings Number Of Ringback Seconds Before Regarding Call Not Answered
Release Notes for Software Version 1.08 Changes and Additions in the System Configuration Management Program (cont’d) Call Processing Parameters (cont’d) ¾ ¾ ¾ ¾ NoAnswerRings Number of ringback seconds before regarding call not answered (Changed field) This field determines how long an Automated Attendant call should ring at an extension before the Voice Mail retrieves the call. -
Page 39: Changes In Drive Letters Displayed
Subscriber, without first listening to the greeting. Pressing SA or E While Listening to Messages If you press SA (72) or E (3) while listening to a message, NVM-2e pauses the message. Press * to resume listening, or press L to skip to the next message. -
Page 40: Message Notification
Release Notes for Software Version 1.08 Message Notification Message Notification now operates as follows: Once you enable Message Notification, the Voice Mail will call you as soon as you receive your first message. If you accept the call at a telephone, or if the paging service gets through to you and you log onto your mailbox to listen to the message, the Voice Mail will not notify you again until you receive new messages. -
Page 41: Release Notes For Software Version 1.08.02
NVM-2e Release Notes for Version 1.08.02 New and Enhanced Features Issue 1-0... - Page 43 Table of Contents Changes and Additions in the System Configuration Management Program ..... 41 Dial Strings........................41 Revisions to the Names of Various Parameters ............41 Issue 1-0...
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Page 45: Changes And Additions In The System Configuration Management Program
Release Notes for Software Version 1.08.02 Changes and Additions in the System Configuration Management Program Dial Strings The “W” entry (wait for dial tone) in all dial strings has changed to “S” (Wait for Sound). The “W” entry should not be used. This change is found in the following parameters in the System Configuration Managment Program: ¾... -
Page 47: User's Menu
Appendix A User's Menu NVM-2e MAIN Menu Listen to Messages While listening you can: Record a REply Have Msg Forwarded Hear Msg TIme and Date SAve Message Erase Message Reverse Listening Order Listen to Next Message Backup 5 Seconds Backup to the Beginning... -
Page 48: System Administrator Menu
Appendix A System Administrator Menu NVM-2e System Administrator Menu Instruction Menus An Instruction Menu is recorded for a Call Routing Mailbox, which answers your incoming calls. The Instruction Menu should do the following: Greet the caller. To figure out what an appropriate greeting should be, look at the Answering Schedule for that particular Call Routing Mailbox. -
Page 49: Database Management Menu
Appendix A Database Management Menu NVM-2e Database Management Menu Subscriber Mailbox Programming The Mailbox Programming Options are as follows: Mailbox Name Programming This assigns a name to the Mailbox for the Directory Dialing (name-dialing) feature. Automated Attendant ANswering Schedules System Administrator... - Page 50 Appendix A Dial Action Table Programming NVM-2e The available actions are as follows: Database Management Menu Hear Current Parameters For Keys This plays the current dial action assignments for the dialpad keys. Automated Attendant Go to a Pre-Defined Mailbox Dial Action Tables This lets the caller press one dialpad key to go to a specific mailbox.
- Page 51 Appendix A Database Management Menu NVM-2e Database Management Menu System Initialization The System Initialization options are as follows: Initialize Voice Mail Database This initializes the entire database (the message database will be initialized and all programming options will be set to default values).
- Page 53 Customer Service............203-926-5444 Customer Service FAX:..........203-926-5454 Technical Service............203-925-8801 Discontinued Product Service........900-990-2541 Technical Training:............203-926-5430 Emergency Technical Service (After Hours)....203-929-7920 (Excludes discontinued products) Nitsuko Canada, Division of Nitsuko America 165 Matheson Blvd East, Unit #4-6 Mississauga, Ontario L4Z 3K2 TEL: 905-507-2888 FAX: 905-507-2971...
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