Page 1 Read Chapter 4: Voice Prompts, to: • Review the Voice Mail prerecorded voice prompts (page 361). You’ll ﬁnd this an invaluable tool if you ever need to tailor the prerecorded prompts. NVM-2000 Voice Mail with Automated Attendant System Guide Part No.
Page 2 No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual.
Page 3: Table Of Contents
Basic Installation Guide for NVM-2000........
Page 4 Basic Programming Guide for NVM-2000 ....... . . 36 Step 1: Modify the Time and Date ............36 Description .
Page 5 Step 1: Opening the NVM-2000 Cabinet ........
Page 6 NVM-2000 Programming ........
Page 7 Link Mode ..............116 Table of Contents NVM-2000 System Guide...
Page 8 NVM-2000 and 124i/384i ........
Page 9 Urgent Message ............. . .142 Table of Contents NVM-2000 System Guide...
Page 10 Moving Around, Exiting, and Remotely Calling NVM-2000 ........
Page 11 Subscriber Mailboxes ..............183 Table of Contents NVM-2000 System Guide...
Page 12 Directory List ..............210 Table of Contents NVM-2000 System Guide...
Page 13 Security Code required............233 Table of Contents NVM-2000 System Guide...
Page 14 Silence limit for responses ............253 Table of Contents NVM-2000 System Guide...
Page 15 A Flowchart Summary ............276 Table of Contents NVM-2000 System Guide xiii...
Page 16 Description ..............300 Table of Contents NVM-2000 System Guide...
Page 17 Shut Down Voice Mail System ...........316 Table of Contents NVM-2000 System Guide...
Page 18 Description ..............344 Table of Contents NVM-2000 System Guide...
Page 19 The NVM-2000 Menu Tree for the Full Screen Editor ....... .
Page 20 NVM-2000 System Voice Prompts ........
Page 21: Chapter 1: Installation
Preparing Your Phone System Phone Programming for NVM-2002 and 124i/384i Phone Programming for NVM-2002 and 124i/384i Availability: 384i requires NVM-2000 version 4.00.01 or higher. 124i requires NVM-2000 version 6.0 or higher. Phone System Programming 0005 - Extension Circuit Type (384i Only) Assign circuit type 3 to a Voice Mail ports.
Page 22 (Optional) Assign a Personal Answering Machine Emulation key (code 1072). 1017 - Voice Mail Port Assignment Assign single line (ASTU PCB) ports as Voice Mail ports. The system allows up to 16 Voice Mail ports. Chapter 1: Installation NVM-2000 System Guide...
Page 23: Phone Programming For Nvm-2002 And Portrait 308/824
Required Hardware and Software Availability: NVM-2000 version 7.0 or higher. For each NVM-2002 port, you will need an analog station port from the Portrait phone sys- tem. These analog station ports are provided through the Portrait’s Voice Mail Interface Unit.
Page 24: Phone System Programming
Press SPK. Assigning Key for Conversation Record To assign a key for Conversation Record: Press SPK. Press FTR. Press CO key. Dial 22 *. Press SPK. To cancel (erase) a Conversation Record key: Press SPK. Chapter 1: Installation NVM-2000 System Guide...
Page 25 Preparing Your Phone System Phone Programming for NVM-2002 and Portrait 308/824 Press FTR, 4. Press RECORD key. Dial 00 *. Press SPK. Chapter 1: Installation NVM-2000 System Guide...
Page 26: Phone Programming For Nvm-2002 And Dts
Number (see QP on page 7). EI - Night Call Routing For each trunk that NVM-2000 should answer at night, terminate the trunk to the VX Master Extension Number (see QP on page 7). For this night application, make sure the trunk's E9 entry is 300.
Page 27: Telephone Programming
Q - System Parameters QP - Mailbox Installed Enable this option. This lets the phone system know that NVM-2000 is connected to it. QP - VX Master Extension Select one of the VX ports (from E2) as the VX Master Extension Number...
Page 28: Phone Programming For Nvm-2002 And Datastar
Preparing Your Phone System Phone Programming for NVM-2002 and Datastar Phone Programming for NVM-2002 and Datastar Description Availability: All NVM-2000 versions. E - Extension Setup E2 - Circuit Type Each VX port should have circuit type 05. E5 - Hunt Type Program each VX port with hunt type 06.
Page 29: Phone Programming For Nvm-2002 And Dcx
Phone Programming for NVM-2002 and DCX Phone Programming for NVM-2002 and DCX Description Availability: All NVM-2000 versions. E - Trunk Setup E8 - Direct Trunk Termination For each trunk the VX should answer, terminate the trunk to the VX master number.
Page 30: Phone Programming For Nvm-2002 And Morgan
Preparing Your Phone System Phone Programming for NVM-2002 and Morgan Phone Programming for NVM-2002 and Morgan Description Availability: All NVM-2000 versions. For Voice Messaging Change a Database, Voice Messaging Hunt Groups Name Enter a 10-character name that identiﬁes the hunt group. The name appears on reports.
Page 31 For each trunk that should have delayed routing to the VX, enter the VX hunt group number (1-16). See Hunt Groups on page 10. System Timers Trunk Route Delay If you have enabled Delayed Routing, enter the interval after which delayed routing should occur. Chapter 1: Installation NVM-2000 System Guide...
Page 32: Phone Programming For Nvm-2002 And Onyx L
Preparing Your Phone System Phone Programming for NVM-2002 and ONYX l Phone Programming for NVM-2002 and ONYX l Description Availability: All NVM-2000 versions. Voice Mail Integrated Program 2 Program a station's voice mailbox number. Program 5 Program the voice mail wait timer.
Page 33: Phone Programming For Nvm-2003
This timer sets how long a call rings an extension before ringing the Automated Attendant. This timer only applies to lines designated for delayed ringing in Program 82. Before this timer expires, incoming calls ring according to the Program 7 (page 4) ringing assignments. Chapter 1: Installation NVM-2000 System Guide...
Page 34 Program 84 lets you have incoming calls ring extensions and the Automated Attendant simul- taneously. While the call rings the Automated Attendant, it also rings according to Program 7 assignments.This option applies to all lines assigned as Voice Port Audible lines in Program 74 (page 13). Chapter 1: Installation NVM-2000 System Guide...
Page 35: Basic Installation Guide For Nvm-2000
Basic Installation Guide for NVM-2000 Step 1: Find Out What You Need Basic Installation Guide for NVM-2000 Step 1: Find Out What You Need Equipment Requirements NVM-2000 cabinet and power cord Monochrome Monitor and Keyboard. Or, a dumb or ANSI-compatible RS-232C terminal. You will need a monitor if you want to use the Diagnostics feature and/or the Message Status Report.
Page 36: Site Requirements
(Optional) Parallel printer (IBM PC-XT or AT compatible) and cable to print reports The manuals for your telephone system Site Requirements Dust-free, away from large motors, with adequate rear ventilation for NVM-2000 cabinet A table or stand for the NVM-2000 cabinet, no more than 25 feet from telephone system ∞ ∞ 50-104...
Page 37: Step 2: Program The Telephone System
Step 2: Program the Telephone System Step 2: Program the Telephone System For NVM-2000 to work properly, the telephone system must be equipped with compatible hard- ware and it must be programmed for Voice Mail. See Preparing Your Phone System on page 1.
Page 38: Step 3: Connect A Monitor/Terminal To Nvm-2000
Use the RS-232C cable assembly to connect the terminal to the COM1 port on the NVM- 2000 cabinet. Plug the monitor's 9-pin cable into the Monitor connector on the NVM-2000 cabinet. Plug the monitor's power cable into an AC outlet. If your monitor has a third cable, plug it into the Monitor Power Connector on the NVM-2000 cabinet.
Page 39: Step 4: Connect Nvm-2000 To The Telephone System
Slot 8 has the 9-pin connector for COM1 and the 25-pin Printer connector. Quartet Port Card The NVM-2000 cabinets series E and higher may be shipped with a Quartet port card in the slot labeled, PORTS 1-4. The Quartet port card has 4 ports, no strapping, and can only be installed in the NVM-2000 slot labeled PORTS 1-4.
Page 40 LINE jack on the Modem Card. The BK/YL pair (the two out- side wires) represent NVM-2000 port 2. Connect them to another analog station. If the Voice Mail extensions are in a UCD Hunt Group, the RD/GR pair must connect to the port for the UCD master extension number.
Page 41 Basic Installation Guide for NVM-2000 Step 4: Connect NVM-2000 to the Telephone System Slots Port Numbers 9,10 13,14 for Top Connector Port Numbers 11,12 15,16 for Bottom Connector Monitor Modem Card Power Connector Fax/Modem Card Power Switch COM1 Port Connectors...
Page 42 Basic Installation Guide for NVM-2000 Step 4: Connect NVM-2000 to the Telephone System To connect any NVM-2002 port to the phone system without hooking up to the inter- nal modem: Plug one end of a modular line cord into a port connector. Plug the other end into a RJ14-to- RJ11 adaptor or jack (see FIGURE 3).
Page 43: Connecting Nvm-2003 To The Phone System
To connect NVM-2003 ports to the phone system (see FIGURE 4): Place the NVM-2000 cabinet in a location not more than 25 feet from the telephone system. Plug the surge protector into the dedicated AC outlet, then plug the NVM-2003 power cord into the surge protector.
Page 44 (The prompts are in the format, MAIN MENU ->.) To use an external modem if your cabinet does not have an internal modem: At the installation site: Connect an RS-232C cable to COM 2 on the NVM-2000 cabinet. Connect a telephone line to the modem.
Page 45: Step 5: Start Up Nvm-2000. View The Main Menu
For detailed information on using menus and the database, About the Main Menu on page 143. WARNING Do NOT turn off NVM-2000 without ﬁrst shutting it down. If you do, the NVM-2000 database may get corrupted. To shut down NVM-2000, use the SD command on the Main Menu or Maintenance Menu.
Page 46: Step 6: Learn How To Get Help Screens
See the Help screen that contains all these Help options Press H, space, H, ENTER NVM-2000 automatically displays an abbreviated Help message when you make a mistake in using a command or entering data. Chapter 1: Installation NVM-2000 System Guide...
Page 47: Step 7: Install Nvm-2000
This setting compresses messages in favor of sound quality over message storage capacity. Future Delivery Mailbox: 003 This mailbox lets the Subscribers record a message and have NVM-2000 send it on a speciﬁc date and time. The user enters the date and time after they record the message.
Page 48 Anytime NVM-2003 asks the user to enter their mailbox number, the user can enter the two or three-digit number (e.g., 010 or 10). If more than one tenant is going to use NVM-2000 and each tenant has its own phone system, then the extension numbering plans must not match or overlap.
Page 49: Switching Between Nvm Systems
Trunk Mailboxes. If more than one tenant is going to use NVM-2000 and each tenant has its own phone system, then the trunk numbering plans must not match or overlap.
Page 50: Installing Nvm-2002
Basic Installation Guide for NVM-2000 Step 7: Install NVM-2000 mands, this means you must install the NVM system for a particular phone system. If you do nothing or select P, you will return to the Main Menu of the previous (i.e., currently installed) NVM system.
Page 51: Installing Nvm-2003
Basic Installation Guide for NVM-2000 Step 7: Install NVM-2000 The command Other Telephone Systems lets you install NVM-2000 as an NVM-2003 for the ULTRACOM AT or BUSINESSCOM PLUS. (See below).When done, press E to exit menu. You see the MAIN Menu.
Page 52 Basic Installation Guide for NVM-2000 Step 7: Install NVM-2000 Select Other Telephone Systems. NVM-2000 lets you know that you are about to re-boot the system, which disconnects any calls in progress. To continue: Press Y, wait for the menu below, then go to Step 4. To abort, press N.
Page 53: Step 8:Test Nvm-2000
Basic Installation Guide for NVM-2000 Step 8:Test NVM-2000 Step 8:Test NVM-2000 Once NVM-2000 has been installed, you should perform the following two tests to check NVM- 2000 operation. Test 1 (for the Automated Attendant): Call into a trunk that you have assigned to NVM-2000.
Page 54: Step 9: Tell Subscribers About The Master Extension
A power disturbance on an NVM-2000 line can cause NVM-2000 to lose its hardware setup (i.e., CMOS setup). You know NVM-2000 has lost its hardware setup if, for example, you turn on NVM power and get an error message instead of the Main Menu. The NVM-2000 System Setup Recovery Disk restores (re-installs) the hardware setup.
Page 55: Step 1: Modify The Time And Date
Basic Programming Guide for NVM-2000 Step 1: Modify the Time and Date Description NVM-2000 has an internal clock and calendar that must be set in order for NVM-2000 to work correctly. Default USA Eastern Time Date in USA Modiﬁcations to Default...
Page 56: Basic Programming Guide For Nvm-2000
Basic Programming Guide for NVM-2000 Step 2: Assign Extensions to the NVM-2000 Ports Step 2: Assign Extensions to the NVM-2000 Ports Description For certain features to work properly, you must assign each Voice Mail extension number (in the phone system) to its corresponding NVM-2000 port.
Page 57: Description
An AST can contain up to 20 day/date/time schedules and NVM-2000 can accommodate up to 16 ASTs. You assign the AST to a port or trunk. If you assign an AST to a port, NVM-2000 uses that AST to answer any trunk that uses the port. If you assign an AST to a trunk, NVM-2000 ignores the port's AST and use's the trunk's AST.
Page 58: Step 3: Check The Default Automated Attendant
Call rings NVM-2000 port 1 on Wednesday (a workweek day), 5:30 PM. To work with NVM-2000 looks at AST 1, which is assigned to each port, to see which AST’s see Steps Call Routing (CR) Mailbox & Dial Action Table (DAT) should answer.
Page 59: Modifications To Default
Basic Programming Guide for NVM-2000 Step 3: Check the Default Automated Attendant Modiﬁcations to Default See the references to the left of the ﬂowchart on the previous page. IMPORTANT This guide shows you how to have Call Routing Mailboxes answer calls.
Page 60: Programming
Step 4: Assign Answering Schedule Tables to Ports or Trunks Description Availability: NVM-2000 version prior to 8.0 has 16 Answer Schedule Tables and 100 Dial Action Tables. NVM-2000 version 8.0 or higher has 50 Answer Schedule Tables and 500 Dial Action Tables.
Page 61: Step 4: Assign Answering Schedule Tables To Ports Or Trunks
Basic Programming Guide for NVM-2000 Step 4: Assign Answering Schedule Tables to Ports or Trunks Enter AST (1-16) in Answering Schedule Table ﬁeld. For more information: See “Customizing Answering Options Using an Answering Schedule Table” on page 271 Chapter 1: Installation...
Page 62: For More Information
Basic Programming Guide for NVM-2000 Step 5: Fill Out AST Worksheet Step 5: Fill Out AST Worksheet Description Before programming an AST, you should ﬁnd out how many schedules the customer wants in that AST. That is, you should ﬁnd out how many different company greetings the customer wants and at what time each one should take effect.
Page 63: Step 5: Fill Out Ast Worksheet
Basic Programming Guide for NVM-2000 Step 5: Fill Out AST Worksheet Answering Schedule Table # _____ Schedule 1 Day (s) or Date __________ Schedule 11 Day (s) or Date __________ Schedule 1 Time __________________ Schedule 11 Time __________________ Schedule 1 Mailbox _______________...
Page 64: Programming
Basic Programming Guide for NVM-2000 Step 6: Create and/or Customize the Call Routing Mailboxes Step 6: Create and/or Customize the Call Routing Mailboxes Description Before you can program a mailbox number into an AST, you must make sure the mailbox exists.
Page 65: Description
Step 7: Program the ASTs Step 7: Program the ASTs Description Once you are done with Step 6, you are ready to enter the AST worksheet data into the NVM-2000 system. Default Modiﬁcations to Default Use the worksheet from Step 5 (page 44).
Page 66: Description
Basic Programming Guide for NVM-2000 Step 8: Modify the Welcome Messages Step 8: Modify the Welcome Messages Description You must record a Welcome Message for each Call Routing Mailbox you placed in an AST. A Wel- come Message typically thanks the caller and identiﬁes the company. A common Welcome Mes- sage for workweek mornings is: Good Morning.
Page 67: Description
(TRF) to 306" to dialpad key 7. This lets a caller press key 7 to transfer to extension 306. Default NVM-2000 provides Dial Action Table 1 and assigns it to Call Routing Mailboxes 000, 001, 002. The default routing options are listed below (see also Step 3: Check the Default Automated Atten- dant on page 38).
Page 68: Step 9: Modify The Dial Action Tables
• (Note: After the caller presses Key Z, they can dial an extension user's ﬁrst or last name to transfer to that extension). Hang up the NVM-2000 call Action: Number: Undeﬁned routing Action: Number: • (Note: When the caller presses Key Z, NVM-2000 plays,, That is an invalid entry.) Chapter 1: Installation NVM-2000 System Guide...
Page 69: Modifications To Default
Basic Programming Guide for NVM-2000 Step 9: Modify the Dial Action Tables Modiﬁcations to Default If you are using more than 2 Dial Action Tables, you may want to make copies of this page so you have the number of forms you need.
Page 70: Programming
Basic Programming Guide for NVM-2000 Step 10: Modify the Instruction Menus Step 10: Modify the Instruction Menus Description You must record an Instruction Menu for each distinct Dial Action Table number you used. For example, if you programmed two different Dial Action Tables, you will need to record two different Instruction Menus.
Page 71: Description
Step 11: Record Names for the Subscriber Mailboxes Description You should record a name for each Subscriber Mailbox. NVM-2000 plays the name in voice prompts that would otherwise play the Subscriber mailbox or extension number. For example: Sup- pose you record the name “Joe Smith” for Subscriber Mailbox 303. If an Automated Attendant transfer to extension 303 is incomplete because the extension is busy, NVM-2000 says, Joe Smith is busy, instead of, Extension 303 is busy.
Page 72: Description
The entry you make for the Call Pickup string is based on the Call Pickup string in the phone system. If, for example, the Call Pickup string in the phone system is 6, enter W6 for the NVM-2000 Call Pickup string.
Page 73: Description
NVM-2000 comes with pre-installed voice prompts in three languages: English, Spanish, and French. Being bilingual, NVM-2000 can use, at most, two of these languages at a time. NVM-2000 now categorizes languages as ACTIVE and STORED. To have NVM-2000 use a language, you must place it in the ACTIVE category.
Page 74: Step 13: Select The Active Language
Basic Programming Guide for NVM-2000 Step 13: Select the Active Language COMMAND - > To switch a language from STORED to ACTIVE: Press A, then enter the number of the stored language you wish to activate. To switch a language from ACTIVE to STORED: Press S, then enter the number of the active language you wish to store.
Page 75: Find Out What You Need
Installing Expansion Port Cards Find Out What You Need The NVM-2000 port expansion cards let you increase the number of ports in NVM-2000. There are two types of port expansion cards: a four-port card (P/N 17501) and a two-port card (P/N 17503).
Page 76: Installing Expansion Port Cards
Also make sure to reset the jumpers on the two-port card (see Step 2 on page 58). Chapter 1: Installation NVM-2000 System Guide...
Page 77: Step 1: Installing Expansion Port Cards
Installing Expansion Port Cards Step 2: Setting the Jumpers Step 2: Setting the Jumpers For each port card, set the jumpers on the W1 Jumper Block as indicated below. Chapter 1: Installation NVM-2000 System Guide...
Page 78: Step 3: Opening The Cabinet
Step 3: Opening the Cabinet Open the NVM-2000 cabinet as follows: Shut down NVM-2000. (Use the SD command on the Main or Maintenance Menu.) Turn off 2000 power. (Turn the power switch to “0.”) (Optional) Remove the cables from the back of the cabinet.
Page 79 Installing Expansion Port Cards Step 4: Removing Slot Covers Step 4: Removing Slot Covers For each port card you want to install, remove a slot cover. Save the screws for Step 5. Chapter 1: Installation NVM-2000 System Guide...
Page 80: Step 4: Removing Slot Covers
Insert the port cards into the correct slots. Firmly press down on the port card (directly over the slot) until the card “locks” into place. Using the screws you removed from the slot covers, securely fas- ten down the cards. Chapter 1: Installation NVM-2000 System Guide...
Page 81: Step 5: Inserting Port Cards
Installing Expansion Port Cards Step 6: Closing the Cabinet Step 6: Closing the Cabinet Close the NVM-2000 cabinet as follows: Place the cover over the cabinet, lining up the back ﬁrst. Gently push down the cover over the base. Slide back the cover, then replace the screws and cables.
Page 82: Step 7: Installing And Customizing
Select To Install Voice Mail Ports Only to install the new ports. Enter the new total. When done, exit the INSTALL SYSTEM Menu. You see the MAIN Menu. Select Customize Database, then Port Options to customize the new ports. (For more informa- tion, see Port Options on page 169.) Chapter 1: Installation NVM-2000 System Guide...
Page 83: About Expansion Disks
Installing an Expansion Disk About Expansion disks The NVM-2000 expansion disks lets you increase the number of hours of message storage in NVM- 2000. There are two types of expansion disks: a six-hour disk (P/N 17502) and a twelve-hour disk (P/N 17511).
Page 84: Installing An Expansion Disk
Step 1: Opening the NVM-2000 Cabinet Open the NVM-2000 cabinet as follows: Shut down NVM-2000.Use the SD command on the Main or Maintenance Menu. Turn off 2000 power. (Turn the power switch to “0.”) (Optional) Remove the cables from the back of the cabinet.
Page 85: Step 2: Removing The Screws That Secure The Master Disk
Installing an Expansion Disk Step 2: Removing the Screws that Secure the Master Disk Step 2: Removing the Screws that Secure the Master Disk Remove the screws that secure the Master disk. Chapter 1: Installation NVM-2000 System Guide...
Page 86: Step 3: Removing Ribbon And Ps Cables From The Master Disk
Step 3: Removing Ribbon and PS Cables from the Master Disk Step 3: Removing Ribbon and PS Cables from the Master Disk Remove the ribbon cable and power supply cable from the Master disk. Chapter 1: Installation NVM-2000 System Guide...
Page 87: Step 4: Sliding Out The Master Disk
Installing an Expansion Disk Step 4: Sliding Out the Master Disk Step 4: Sliding Out the Master Disk Slide out the Master disk with both hands. Start by pushing it from the back. Chapter 1: Installation NVM-2000 System Guide...
Page 88: Step 5: Unpacking The Slave Disk
Step 5: Unpacking the Slave Disk Unpack the Slave disk. Turn it over so the Printed Circuit Board is facing up. Remove the DS jumper on the JP1 Jumper Block and save it for Step 6. Chapter 1: Installation NVM-2000 System Guide...
Page 89: Step 6: Installing The Jumpers
Step 6: Installing the Jumpers Step 6: Installing the Jumpers Turn over the Master disk so the Printed Circuit Board is facing up. Install the jumper (from Step 5) on the SP pins on the JP1 Jumper Block. Chapter 1: Installation NVM-2000 System Guide...
Page 90: Step 7: Installing The Hard Disk Mounting Brackets
Installing an Expansion Disk Step 7: Installing the Hard Disk Mounting Brackets Step 7: Installing the Hard Disk Mounting Brackets Install the hard disk mounting brackets onto the hard disk as shown below. Chapter 1: Installation NVM-2000 System Guide...
Page 91: Step 8: Reinstalling The Disks
Step 8: Reinstalling the Disks Step 8: Reinstalling the Disks Install the Master disk in the top slot and the Slave disk in the second slot. Insert the screws that secure the disks. "Master" "Slave" Chapter 1: Installation NVM-2000 System Guide...
Page 92 Step 9: Reconnecting the Power Supply Cables Step 9: Reconnecting the Power Supply Cables Connect a 4-wire power supply cable to the Master Disk. Connect another 4-wire power supply plug to the slave Disk. "Master" "Slave" Chapter 1: Installation NVM-2000 System Guide...
Page 93: Step 9: Reconnecting The Power Supply Cables
Using the ribbon cable, connect one plug to the Master disk, the other plug to the Slave disk. Make sure the red-dotted edge of the cable is next to the power supply cable. "Master" Red-dotted edge "Slave" Chapter 1: Installation NVM-2000 System Guide...
Page 94: Step 11: Replacing The Cover
Replace the cover as follows: Place the cover over the cabinet, lining up the back ﬁrst. Gently push down the cover over the base. Slide back the cover, then replace the screws and cables. Chapter 1: Installation NVM-2000 System Guide...
Page 95 Select To Install Expansion Disk Only to install the Slave disk. If any ports are busy when you attempt to install the disk, NVM-2000 will display a message to let you know. If you continue while ports are busy, any calls in progress will be disconnected and the system will reset.
Page 96: Step 12: Installing The Slave Disk Programming
Installing an Expansion Disk Step 12: Installing the Slave Disk Programming Chapter 1: Installation NVM-2000 System Guide...
Page 97: Chapter 2: Features
Introducing NVM-2000 Introducing NVM-2000 About NVM-2000 Compatibility NVM-2000 provides a fully-integrated Automated Attendant and Voice Mail for your telephone system. NVM-2000 includes NVM-2002 and NVM-2003. NVM-2002 is for the ONYX/DSO1 Family (which includes VDS/DCX), Alliance and MORGAN NVM-2003 is for the ULTRACOM AT and BUSINESSCOM PLUS.
Page 98 The NVM-2000 Features Introducing NVM-2000 A Subscriber accesses the Voice Mail System by calling their voice mailbox - from inside or out- side the company. After calling, a Subscriber presses codes on their Touch Tone phone to listen to their messages and use the other Voice Mail features.
Page 99: Nvm-2000 Specifications
NVM-2000 Speciﬁcations NVM-2000 Speciﬁcations Speciﬁcations Ports • For NVM-2002: 2-16 (Prior to NVM-2000 version 8.0) 2-24 (NVM-2000 version 8.0 or higher) • For NVM-2003: Voice Storage 6 or 12 hours, upgradable to 12 and 24 hours, respectively (with extra hardware) Mailboxes •...
Page 100: Introducing Nvm-2004
AT&T Partner Plus, AT&T System 25, Vodavi, Comdial and Panasonic KX- T1232D require NVM-2000 version 6.0. NVM-2000 includes NVM-2004 as well as NVM-2002 and NVM-2003. NVM-2004 is compatible with AND has default databases for the following phone systems: Panasonic KX-T616, KX-T1232, DBS AT&T Merlin II, Merlin Legend...
Page 101: System Features
Availability: ONYX IV requires phone system software 3.0 or higher. 384i requires NVM-2000 version 7.0 or higher. NVM-2002 can serve up to 4 phone systems, where 3 of them are in remote locations. One of the phone systems is designated as the Master and the others as the Slaves. The Master provides the remote sys- tems with access to NVM-2002 features via Tie Lines.
Page 102: Setting Up Centralized Voice Mail In Onyx Iv
All systems must be equipped with either T1 or Analog Tie Lines. Make sure that the extension numbers in the Master and in the Slaves do not overlap. Connect the NVM-2000 to the Master ONYX IV in the usual way. Do all the normal Voice Mail programming to this system.
Page 103: Fax Mail
NVM-2002 version 6.0 or higher. The FAX Mail Option lets a caller use NVM-2000 to send a FAX to a Subscriber, Guest, or Mes- sage Center Mailbox. NVM-2000 stores the faxed document as if it were a message, hence the name FAX Message.
Page 104: Nvm-Desktop Messaging
FAX number that the mailbox user enters. For example, if a mailbox user is away on busi- ness and ﬁnds a FAX Message in their mailbox, they can have NVM-2000 send the FAX Mes- sage to their hotel's FAX machine.
Page 105: Pre-Installed Voice Prompts In English, Spanish And French
NVM-2000 comes with pre-installed voice prompts in three languages: English, Spanish, and French. Being bilingual, NVM-2000 can use, at most, two of these languages at a time. NVM-2000 now categorizes languages as ACTIVE and STORED. To have NVM-2000 use a language, you must place it in the ACTIVE category.
Page 106 NVM would show: German and Germ1. Note: NVM-2000 allows you to place more than two languages in the ACTIVE category, but will use only two. To ﬁnd out which language is Language 1 and Language 2, refer to the list below.
Page 107: Tenant Service
Chin2 Thai2 Kore2 Arab2 Tenant Service Up to four different businesses (tenants) can share one NVM-2000 system. NVM-2000 can be pro- grammed to allow or prevent intertenant calling. Voice Mail Networking Availability: NVM-2002 version 4.00.01. The Voice Mail capability of NVM-2000 has been expanded to include Voice Mail Networking.
Page 108: About The Voice Prompts
If the caller forgets what to press or presses a code and hears, That is an invalid entry, the caller should just wait a few seconds without pressing anything. NVM-2000 repeats the choices or will play the voice prompt: For a help message, press zero. Pressing zero provides a recorded help message.
Page 109 The NVM-2000 Features About the Voice Prompts default language of the system. Assign a language to a Subscriber, Guest, or Message Center Mailbox. NVM-2000 plays the assigned language when people call (log on to) these mailboxes. Programming CU + MO + Mbx...
Page 110: Automated Attendant Features
Handles Automated Attendant callers who are using a rotary dial phone (that is, callers who cannot press a dialpad key to route their own call). NVM-2000 automatically sends these callers to which- ever destination the System Administrator chooses. Some typical destinations include the company operator or a Message Center Mailbox.
Page 111: Call Announcing
Availability: Requires NVM-2000 version 2.0 or higher. Parks (holds) a caller at a Subscriber extension, then pages the Subscriber. NVM-2000 makes the page by playing the Subscriber's recorded Paging Message over a page zone in the phone system. Chapter 2: Features...
Page 112: Call Queuing
Lets Automated Attendant callers queue (“wait in line”) for a Subscriber extension when it is busy. NVM-2000 tells the waiting callers their place in the queue so they have a general idea of the wait time, and NVM-2000 plays music while they wait. Callers who choose not to wait have these options: they can leave a message for the Subscriber, return to the Automated Attendant, or hang up.
Page 113: Call Waiting
Requires NVM-2000 version 2.0 or higher. Lets an Automated Attendant caller send a signal (beeps) to a busy Subscriber extension, then wait for a reply. If the Subscriber does not pick up the call, NVM-2000 lets the caller leave a message. Programming CU + DAT Allow screened transfers (TRF).
Page 114: Flexible Call Routing
With a screened transfer, NVM-2000 transfers the call to the extension, then checks to see if the exten- sion picks up the call. If the extension user does not pick up the call, NVM-2000 plays the extension sta- tus (Extension XXX is busy), then lets the caller leave a message or select another routing option. After leaving a message, the caller can return to the Automated Attendant, dial another extension, and more (it depends on how the extension's Next Call Routing Mailbox is programmed).
Page 115 NVM-2000 immediately plays the greeting, then lets the caller leave a message or dial another routing option. If the greeting is off, NVM-2000 transfers the call. If the extension user does not pick up, NVM-2000 plays the greeting instead of the extension status message.
Page 116: Transfer To An Automatic Call Distribution Group
When a caller presses the Hangup key, NVM-2000 says Good-bye and terminates the call. Undeﬁned Routing Availability: All NVM-2000 versions. When a caller presses an Undeﬁned key, NVM-2000 says That is an invalid entry, and repeats the dialing instructions. Chapter 2: Features NVM-2000 System Guide...
Page 117: Forced Unscreened Transfer
Forces all Automated Attendant transfers to a particular Subscriber extension to be unscreened transfers. That is, NVM-2000 transfers the call to the extension and releases it. If the extension user does not pick up, the phone system handles the call.
Page 118: Transfer Calls To A Fax Machine
Lets the Automated Attendant handle an incoming FAX transmission. When the Automated Atten- dant detects FAX carrier tone instead of the expected Touch Tone digit, NVM-2000 can transfer the call to the company FAX machine so that the FAX transmission can come through.
Page 119: Mailboxes
9, *, #). For example: You could assign “Screened Transfer to 306” to key 1. When a caller presses key 1, NVM-2000 transfers the caller to extension 306. For a list of the routing options, see Flexible Call Routing Options on page 94. NVM-2000 allows 100 distinct Dial Action Tables.
Page 120: Directory Dialing Mailbox
Availability: All NVM-2000 versions. Lets a person record a message once and have NVM-2000 send it to a list of mailboxes. To send the message, the person simply enters the Distribution Mailbox Number (or name in Release 3.0) that is associated with the Distribution List. NVM-2000 then distributes the message to each mailbox on the list.
Page 121: Fax Mailbox (Fax-On-Demand)
See also Customizing Distribution Lists on page 299. FAX Mailbox (FAX-On-Demand) Availability: Requires NVM-2000 version 3.0 or higher. Provides the FAX-On-Demand feature. The FAX-On-Demand feature lets NVM-2002 store docu- ments on its hard disk and FAX them to callers. An Automated Attendant caller simply presses one or more dialpad keys to select the documents they wish to receive.
Page 122: Flexible Mailbox Numbering Plan
Availability: All NVM-2000 versions. Lets a person record a message and have NVM-2000 send it to any mailbox at a future date and time. This makes it easy to remind other people of appointments, meetings, etc. If necessary, the person can cancel the message before NVM-2000 sends it.
Page 123: Interactive Mailbox
Lets the Automated Attendant act as an order taker, poll taker, etc. The Automated Attendant asks a ques- tion (or requests information) and the caller records a response. If desired, you can have NVM-2000 play back the responses to the callers. This way, callers can review what they said and change it if necessary.
Page 124: Next Call Routing Mailbox
Next Call Routing Mailbox lets a caller press 0 after the beep to re-route their call to a pre-pro- grammed destination (frequently, the operator). In NVM-2000/3.0, the Next Call Routing Mailbox provides a caller with more dialing options after they leave a message. Most notably, the caller can dial another extension number after leaving a message.
Page 125: Subscriber Mailbox
Availability: All NVM-2000 versions. Gets assigned to an extension so that the extension user can access the NVM-2000 features. The extension user (Subscriber) calls their Subscriber Mailbox to access the NVM-2000 features. A Subscriber can call their mailbox from their extension, someone else's extension or from outside the company.
Page 126 The NVM-2000 Features Mailboxes Programming CU + MO + Mbx # Create/customize Trunk Mbx See also Trunk Mailboxes on page 208. (With ONYX systems, you can also use Trunk Mailboxes for ACD Overﬂow.) See also Using Trunk Mailboxes for ACD Overﬂow on page 211.
Page 127: Messaging Options
Automatic Message Erase/Save Availability: All NVM-2000 versions. Lets NVM-2000 automatically erase or save each message that a person listens to completely. This applies to messages in a Subscriber, Message Center, or Guest Mailbox. Programming CU + MO + Mbx # Set Auto erase/save of messages.
Page 128: Distribution List
Requires NVM-2000 version 7.0 or higher. First Time Tutorial plays an Announcement Message when a person logs onto a Subscriber or Guest Mailbox for the ﬁrst time. NVM-2000 allows one of two options: Option 1 plays the Announcement Message only.
Page 129: Mailbox Name
The NVM-2000 Features Messaging Options Directory Dialing Mailbox. Programming CU + MO + Mbx # Create/customize Call Routing Mbx. Call Sys Admin Mbx + SA + I Record Instruction Menu. See also Recording an Instruction Menu on page 326. See also Silence limit for recording on page 151.
Page 130: Message Listen Mode
In some software releases, NVM-2000 can make notiﬁcation calls to three different numbers daily. The user simply selects the time of day that NVM-2000 should start and stop calling a particular number. Programming CU + MO + Mbx # Customize Msg Notiﬁcation for Mbx.
Page 131: Message Playback Direction
Availability: All NVM-2000 versions. Determines how long NVM-2000 retains a new, held, or saved message in a mailbox. When the message retention time expires, NVM-2000 erases the message. The Message Retention time can range from 1-90 days or NVM-2000 can retain a message indeﬁnitely.
Page 132: Message Waiting Lamp
Compresses messages in one of two ways: To favor sound quality To favor storage capacity Conﬁguring NVM-2000 in favor of message storage capacity increases the amount of message storage time in the system by 25%. Chapter 2: Features NVM-2000 System Guide...
Page 133: Welcome Message
The NVM-2000 Features Messaging Options Programming Voice Compression Rate Installation See also Installing NVM-2000 on page 15. Welcome Message Availability: All NVM-2000 versions. Greets Automated Attendant callers. The Welcome Message is commonly referred to as a company greeting. A typical Welcome Message is “Thank you for calling XYZ Company.” The System Administrator can record a Welcome Message for Call Routing Message Center, or Directory Dial- ing Mailboxes.
Page 134: System Administration
Diagnostics Availability: All NVM-2000 versions. Shows the activity on each Voice Mail port as it happens (as long as NVM-2000 is connected to a monochrome monitor or ANSI-compatible RS-232C terminal). The screen shows the following information for each port: Call State This shows the state of a call that the port is handling.
Page 135: Disk Maintenance
If you use an RS-232C terminal to program NVM-2000, you will be able to use the Line Editor only. If you use a monitor to customize NVM-2000, you will be able to use the Line Editor or the Full Screen Editor.
Page 136: Link Mode
To minimize the amount of required programming, NVM-2000 is pre-installed at the factory with a default database. NVM-2000 has easy-to-use menu driven soft- ware that includes on-line help. And, the NVM-2000 database can be assigned a security code in order to help prevent unauthorized programming.
Page 137 Availability: All NVM-2000 versions. Shows information about each Message Notiﬁcation/FAX call that NVM-2000 has made for a mailbox. For each call, you see the port used for the call, the date/time of the call, the duration of the call, the status of the call (e.g., busy), and the number dialed.
Page 138: Set Ports In/Out Of Service
All NVM-2000 versions 1.0 from Maintenance Menu only 2.03 from Sys Admin Menu only 3.0 from MAIN Menu only Ensures the integrity of the database should a need arise to turn off or reset NVM-2000. Chapter 2: Features NVM-2000 System Guide...
Page 139: System Re-Initialization
System Time and Date Availability: All NVM-2000 versions 1.0 from Sys Admin Menu/2.03 only Sets the time and date for the NVM-2000 system. The time and date and can be reset at anytime. Programming MA + DT Set date MA + T...
Page 140: User Features
Auto Forward partners, if any. If your mailbox is full when a message comes in, NVM-2000 will not be able to put the message in your mailbox but will be able to copy the message to your partner mailbox.
Page 141: Auto Help
The NVM-2000 Features User Features If your mailbox and your partner mailbox are full when a message comes in, NVM-2000 will not be able to accept the message at all. To use Auto Forward: Call your mailbox. Press O P for Mailbox Options.
Page 142: Call Announcing
A user can turn Call Waiting on or off for Automated Attendant callers. When on, Call Waiting lets Automated Attendant callers send a signal (beeps) to the user's extension while it's busy. If the extension user does not pick up the call, NVM-2000 lets the caller leave a message. To use Call Waiting: Call mailbox.
Page 143: Calling (Logging On To) A Mailbox
When a caller logs on to a mailbox that has a security code and hears the prompt Please enter your security code, NVM-2000 now lets the caller dial * to go back to the prompt, Please enter your mailbox number.
Page 144: Nvm-2003
Dial Security Code (if requested). NVM-2004 Availability: NVM-2000 5.0 or higher. To call your mailbox from an extension: Some phone systems do not allow a caller to press a Message key to log on to their mailbox. The method that always works is as follows: Get intercom dial tone.
Page 145: Calling The Automated Attendant
The NVM-2000 Features User Features Programming CU + SO Enter data for Time Limit for Mailbox Logon, Limit on Mailbox Logon Attempts and Wait for ﬁrst protocol digit. CU + MO + Mbx # Enter data for Use Remote logon as Direct logon option.
Page 146: Checking A Message
The message sender can also listen to the message before they delete it. NVM-2000 lets a message sender check/delete any message that was recorded using the following methods: RS (Record and Send), MF (Mes- sage Forward), FD (Future Delivery).
Page 147: Exiting A Mailbox
The NVM-2000 Features User Features Notes: The Automated Attendant can also be set up to let outside callers leave conﬁdential messages for Subscriber, Guest and/or Message Center extensions. See Customizing Routing Options Using a Dial Action Table on page 277.
Page 148: Forward To A Mailbox
NVM-2004 requires NVM-2000 5.0 or higher A user can forward their incoming calls to their mailbox. NVM-2000 answers the forwarded calls and lets the callers leave a message. This feature is typically for users who have direct lines that are not answered by the NVM-2000 Automated Attendant.
Page 149: Nvm-2003
The NVM-2000 Features User Features From your Portrait Single Line (with Dial Plan 1) Go off hook. + Dial 69 (to cancel 63) + Hang up. From your Portrait Single Line (with Dial Plan 2 and 1 as the Line Access Code) Go off hook + Dial 059 (to cancel 053) + Hang up.
Page 150: Leaving A Message
Press M F to have the message forwarded to other mailboxes. The user simply enters the mailbox numbers to receive the message. In NVM-2000/3.0, users can enter the names of the mailboxes to receive the message. In NVM-2000/2.09, a user can forward a message that has been forwarded to them.
Page 151: Listening To Messages
Press M C to make an Intercom call to the sender of the message Availability: In NVM-2000 version 6.0, if the extension number for a Make Call is not known, NVM-2000 lets the caller enter the extension number that should receive the call.
Page 152: Mailbox Greeting
Some of the prompts for Mailbox Greeting have changed. Instead of saying The greeting is on/off, NVM-2000 says, Auto Attendant Do Not Disturb is on/off. And, instead of saying To turn the greeting on/off, NVM-2000 says, To turn Auto Attendant Do Not Disturb on/off. When Auto Attendant Do Not Disturb is on, Auto Attendant calls will not ring the user's phone.
Page 153: Mailbox Name
Requires NVM-2000 4.00.01 or higher. You can record up to three different Mailbox Greetings to let callers know your whereabouts before they leave a message. NVM-2000 plays the greeting that you select as “active.” To access Mailbox Greeting: Call your mailbox.
Page 154: Message Notification
In some software releases, NVM-2000 can make notiﬁcation calls to three different numbers daily. The user simply selects the time of day that NVM-2000 should start and stop calling a particular number. To set up Message Notiﬁcation: Call mailbox.
Page 155: Recording A Conversation
For more on Urgent Messages, see Urgent Message on page 142. Recording a Conversation Availability: All NVM-2002 versions. 384i requires NVM-2000 version 4.00.01 or higher. 124i requires NVM-2000 version 6.0 or higher. Portrait requires NVM-2000 version 7.0 or higher. Not available in NVM-2004.
Page 156: Recording A Future Delivery Message
A user can record a message and have NVM-2000 send it to other mailboxes (up to 10) at a future date and time. The user enters the mailbox numbers to receive the message, then the date and time that NVM-2000 should send the message.
Page 157: Record A Paging Message
Requires NVM-2002 version 2.0 or higher. If an extension user has a recorded Paging Message, NVM-2000 can park (hold) a caller at that extension, then page the extension user. The Paging Message is simply a message that the user must record to page themselves.
Page 158: Recording Options
Availability: Requires NVM-2000 version 6.0. After you record a message, you can request that NVM-2000 automatically place a return receipt in your mailbox as soon as the recipient listens to your message. The return receipt lets you know the exact date and time that your message was listened to. If you do not get a return receipt, you know for sure that the recipient has not listened to your message and there is no need to use the Check a Message You Sent feature.
Page 159: Security Code
Changing Your Security Code. Time and Date Availability: Requires NVM-2000 version 2.0 or higher. A user can call their mailbox and get the time and date programmed in the NVM-2000. To hear the Time and Date: Call mailbox. Press O P.
Page 160: Transfer To A Mailbox
Availability: All NVM-2000 versions. 384i requires NVM-2000 version 4.00.01. 124i requires NVM-2000 version 6.0 or higher. Portrait requires NVM-2000 7.0 or higher. NVM-2004 requires NVM-2000 5.0 or higher. A user can transfer an outside call to a co-worker's mailbox so the caller can leave a message.
Page 161 The NVM-2000 Features User Features If you hear Please enter your security code, dial your security code, then 9 *, then dial * exten- sion number. Release call. If you hear Please enter your mailbox number, dial *, then the extension number to receive call.
Page 162 When the recipient logs onto the mailbox, NVM-2000 immediately says, You have an urgent message. You have ____ (total) messages. Then, when the recipient presses L to listen, NVM-2000 says, This is an urgent message, then plays the mes- sage(s).
Page 163: Chapter 3: Programming
Availability: All NVM-2000 versions. When you start up NVM-2000, you will see the Main Menu (shown below).The commands on the MAIN Menu are brieﬂy described below. The NVM-2000 Menu tree is on page 145. ******* SYSTEM 2002 MAIN Menu *******...
Page 164: Customize Database
The Voice Mail System lets you shut down the Voice Mail System. If you do not do a shutdown before a power-down, the database may become corrupted. Note: If NVM-2000 is equipped with a FAX/Modem Card, the MAIN Menu will also have the FX command: Set Up FAX-On-Demand. The FAX-On-Demand documentation comes with the FAX/Modem Card.
Page 165: The Nvm-2000 Menu Tree
Introduction Moving Around, Exiting, and Remotely Calling NVM-2000 The NVM-2000 Menu Tree MAIN Menu Install System Phone Systems (See Installation Guide) Install Voice Mail Ports Only Install Expansion Disk Only Install Voice Compression Rate Only View Current Settings Exit to Main Menu...
Page 166: Using A Menu
Availability: All NVM-2000 versions. When you select commands IN, CU, MA, or DI on the Main Menu, NVM-2000 may ask you to enter a password. The default password is CTL. To change the password, see also System Password on page 149.
Page 167: Getting Help
There is an additional Help command for the Mailbox Options (MO) command on the Customize Database Menu. If you type H MO X, where X is a mailbox type, NVM-2000 will display the gen- eral Help screen for Mailbox Options and show, in two columns, all the options available to mail- box type X.
Page 168: Remotely Calling Nvm-2000
All NVM-2000 versions. To use the NVM-2002 internal modem: Connect the Modem Card to NVM-2002 port 1. See also Step 4: Connect NVM-2000 to the Telephone System on page 19. Create a Modem Mailbox and give Automated Attendant callers access to it. For details, See also Modem Mailboxes on page 266.
Page 169: Customizing System And Port Options
Availability: All NVM-2000 versions. When a person tries to call (log on to) a mailbox, this option determines how long NVM-2000 waits for the person to dial a valid mailbox number and/or security code before repeating the prompt, Please enter your mailbox number (security code).
Page 170: Limit On Mailbox Logon Attempts
Auto Disk Maintenance Time Availability: All NVM-2000 versions. This is the time of day that NVM-2000 automatically shuts down to perform daily and weekly maintenance tasks on its hard disk. Daily Maintenance Checks and corrects hardware disk errors. To enable Daily Maintenance, enter the time that it should occur in the ﬁeld Auto disk maintenance time.
Page 171: Silence Limit For Recording
Run Disk Defragmentation on page 310. Silence limit for recording Availability: All NVM-2000 versions. This is the amount of time a person can be silent while recording before NVM-2000 pauses the recording and says: Recording has been paused due to silence. Default: 5 seconds...
Page 172: Limit On Dialing Command Attempts
Availability: All NVM-2000 versions. When NVM-2000 plays a prompt (e.g., Enter your new security code), this option determines the number of chances a person has to enter a valid code before NVM-2000 says Good-bye and disconnects them. Default: 3 times...
Page 173: Call Announce Msg Length
Customizing System and Port Options System Options Call Announce msg length Availability: Requires NVM-2000 version 7.0 or higher. This is the maximum length for the name that the Auto Attendant caller records in the Call Announcing feature. Default: 10 seconds...
Page 174: External Hold Retrieval String
Customize Database Menu, Hold retrieval string on page 153. External Hold retrieval string Availability: Requires NVM-2000 version 6.0 or higher. Applies only to NVM-2002. This is the string that NVM-2000 uses to retrieve a screened unanswered or busy External Transfer. Default: No entry Entries: —...
Page 175: Busy, Hold Retrieval String
Wait for any type of sound Pause (NVM-2000 pauses 2 sec, dial next digit) Monitored pause (NVM-2000 pauses 2 sec, dials next digit only if no busy/reorder tone. Otherwise, NVM-2000 terminates the call.) Analyzed pause (NVM-2000 pauses 4 sec, dials next digit only if no busy/reorder tone.
Page 176: Lamp Off String
Msg Wait Lamp on page 229. Hang Up string Availability: Requires NVM-2000 version 6.0 or higher. This is the string of codes that hangs up (terminates) an NVM-2000 call. Default: Entries: Up to 20 digits (Use Hang Up string in phone system)
Page 177: Transfer String
External Extension on page 235. External Transfer string Availability: Requires NVM-2000 version 6.0 or higher. This is the string that NVM-2000 dials to transfer a call to an extension number that has been ﬂagged as an External Extension. Default: No entry...
Page 178: Ringdown String
— Analyzed pause (NVM-2002 pauses 4 sec, dials next digit only if no busy/reorder tone. If busy/reorder tone, NVM-2002 terminates call.) Notes: • Available only in Software Releases 2.02 and above. Chapter 3: Programming NVM-2000 System Guide...
Page 179: Tenant 1-4 Fax Detect Dial String
Automated Attendant answer in com- ing FAX calls and transfer them to the FAX machine. When the Automated Attendant answers a call and detects FAX carrier tone, NVM-2000 dials the FAX detect dial string. You typically enter the extension number of the company FAX machine.
Page 180: Call Pickup String
Availability: Available in NVM-2002 only. In NVM-2000 version 7.0 or higher, this string is no longer needed with 124i and 384i phone systems. NVM-2002 will now use a Voice Mail port to transfer an Automated Attendant call from a non-modem port to a modem port or a non-FAX port to a FAX port so that the caller can use the internal modem or FAX-On Demand feature, respectively.
Page 181: Off Hook Call Announce String
System Options Off hook Call Announce string Availability: Requires NVM-2000 version 6.0 or higher. Does not apply to NVM-2003. This is the string that NVM-2002/2004 dials when Call Announcing (Option 2 or 3) is in use at a busy Subscriber extension.
Page 182: Min Entry For Directory Dialing
Mailbox or an Extension Name Directory in a Call Routing Mailbox. Default: 4 letters Entries: Prior to NVM-2000 6.0: 3-10 letters NVM-2000 6.0 and higher: 2-10 letters Notes: • For more information on Directory Dialing Mailboxes, see Directory Dialing Mailboxes on page 257.
Page 183: Eliminate Recording Silence
See also Delay before eliminating silence below. Delay before eliminating silence Availability: All NVM-2000 versions. This is the amount of silence NVM-2000 leaves in a silent interval when the option Eliminate recording silence (above) is enabled. Default: 75 (1.2 sec)
Page 184: Hang Up Timer
In NVM-2004, this option applies only to some phone systems. When a call comes from the phone system to a NVM-2000 port, this wait time is how long NVM-2000 waits for the ﬁrst digit of the call's protocol string. If NVM-2000 does not receive the ﬁrst digit within this wait time, NVM-2000 handles the call using the Answering Schedule...
Page 185: Wait After Last Protocol Digit
In NVM-2004, this option applies to only some phone systems. After NVM-2000 receives the last digit of a call's protocol string, this wait time is how long NVM-2000 waits for the “Hang Up” string. If NVM-2000 does not receive the “Hang Up”...
Page 186: Default Bilingual Mode
Default Bilingual mode Availability: All NVM-2000 versions. This is the language that NVM-2000 uses for all the system voice prompts that play to the fol- lowing types of callers: An Automated Attendant caller on any port. People who call NVM-2000 by dialing a Voice Mail extension number from an extension, and Callers who are sent to NVM-2000 by the phone system (i.e, recalls).
Page 187: Number Of Tenants
N - No Notes: • If Intertenant messaging is not allowed, NVM-2000 simply does not con- nect a trunk caller to the dialed extension. The caller may hear, Extension XX does not exist. NVM-2000 sends the caller back to the Automated Attendant (i.e., the Welcome Message or Instruction Menu for the Call...
Page 188: Immediate Self Test Of Port (S)
2000 takes the port off hook and listens for dial tone. If no dial tone exists, this constitutes a failure. If dial tone exists, (2) NVM-2000 dials a digit on the port to see if the digit breaks dial tone. If dial tone does not get broken, this constitutes a failure. The Port Activity screen (Call State ﬁeld) shows the word “Testing”...
Page 189: Port Options
Allow Msg Notiﬁcation & Lamp callouts Availability: NVM-2000 versions prior to 4.00.01. This option lets NVM-2000 use the port for Message Notiﬁcation callouts and Message Lamp updates (as long as Message Lamps are allowed for your phone system). Default: Y only for highest-numbered installed port (e.g., if 4 ports are installed, port 4 allows callouts and updates).
Page 190: Allow Msg Notification/Wake-Up Callouts
Availability: All NVM-2000 versions. This option lets you assign a tenant number to a port. NVM-2000 uses this tenant number to allow/ deny certain Message Notiﬁcation calls and Message Waiting Lamp updates. More speciﬁcally, if you enter tenant number 1-4 for a port, NVM-2000 uses the port to send out Message Notiﬁcation calls and Message Waiting Lamp updates only for mailboxes with the same tenant number.
Page 191: Extension
Extension numbers connected to NVM-2000 ports N - None Notes: Answering Schedule Table Availability: All NVM-2000 versions. This is the Answering Schedule Table (AST) that NVM-2000 uses to answer all trunks that use the port. Default: Entries: 1-16 N - None...
Page 192: Self Test
Availability: Requires NVM-2000 version 4.00.01 or higher. This option activates or prevents a Port Self Test. If activated, NVM-2000 will test the port at regular intervals. The test consists of two-parts: (1) NVM-2000 takes the port off hook and lis- tens for dial tone.
Page 193 Customizing System and Port Options Port Options Notes: To activate automatic Port Self Tests, see option Self Test above. To activate a single Self Test, see Immediate Self Test of Port (s) on page 168. Chapter 3: Programming NVM-2000 System Guide...
Page 194: Customizing Mailbox Options
Availability: All NVM-2000 versions. The NVM-2000 installation procedure automatically creates certain types of mailboxes by default. For NVM-2002: A Subscriber Mailbox for each extension in the Extension Numbering Plan. A Trunk Mailbox for each trunk in the Trunk Numbering Plan. Call Routing Mailboxes 000-002.
Page 195: Deleting A Mailbox
Trunk Mailboxes of one length (e.g., a range of 3-digit Subscriber Mailboxes). If, for example, you want 10 Subscriber Mailboxes numbered 300-309, you enter 10 for the Number of extensions and 300 in the Extension numbers start at ﬁeld. NVM-2000 will create that range of Subscriber Mailboxes.
Page 196 Press F6 to go to the next mailbox number. To assign a type to it if one does not exist, return to step 8. To skip it, press F6 again to go to the next mailbox, and so on. Go to next procedure to have NVM-2000 create a range of mailboxes all of the same type Chapter 3: Programming...
Page 197 For example, suppose you have mailboxes 70-79 and 800-820. If mailbox 79 is on the screen and you press F6 to go to the next mailbox, NVM-2000 will skip over mailbox numbers 80-89. This is because the leading digit 8 has already been used for the 3- digit mailbox numbers 800-820.
Page 198: Call Routing Mailboxes
• To have the Automated Attendant provide routing options to outside call- ers, you must assign a Call Routing Mailbox to an Answering Schedule Table (AST). By default, NVM-2000 assigns Call Routing Mailboxes 000, 001, 002 to schedules 1-3 in Answering Schedule Table 1. To see, at...
Page 199: Type
A Subscriber Mailbox (010-073) for each extension (10-73), a Trunk Mailbox (074-097) for each trunk (1-24), Call Routing Mailboxes 000-002. Future Delivery Mailbox 003. Notes: When you change a mailbox type, NVM-2000 erases the mailbox's extension number and messages (if any). Name Availability: All NVM-2000 versions.
Page 200: Tenant
Availability: NVM-2002 only. This is the number of times a screened transfer rings an extension before NVM-2000 takes the call back and lets the caller know their dialing options (for example: To leave a message, press 1. For other options, press 2.).
Page 201: Directory List
Availability: Requires NVM-2000 version 4.00.01 or higher. This option applies to Call Routing Mailboxes. It determines whether NVM-2000 plays the default Welcome Message and Instruction Menu for a new Call Routing Mailbox. The default Welcome Message is Thank you for calling. The default Instruction Menu is If you are call- ing from a touch tone phone, please dial the extension number you wish to reach or dial 0 for assistance.
Page 202: Time Limit For Dialing Commands
This is the amount of time a caller has to respond to voice prompts (or other recorded instruc- tions) that play in the Call Routing Mailbox. If the caller does not dial a code within this time limit, NVM-2000 replays the voice prompt. Default:...
Page 203: Subscriber Mailboxes
A Subscriber Mailbox is a mailbox you assign to an extension so the extension user can access the NVM-2000 features. After calling (logging on to) their Subscriber Mailbox, a Subscriber can record and listen to messages, record a mailbox greeting and name, use Message Notiﬁcation, and more.
Page 204: Security Code
• The ﬁrst time you enter a Security Code, you see the digits on the screen. If you return to it, you will notice that NVM-2000 hides each digit with a star for privacy. If a Subscriber forgets their code, you can enter a new one on the screen and tell the Subscriber what it is.
Page 205: Department
Availability: All NVM-2000 versions. In NVM-2000 6.0 and higher, the default will not be ﬁlled in if the number conﬂicts with some other number in the numbering plan. This option lets you assign an extension to the Subscriber Mailbox. If you do not assign an exten- sion, Automated Attendant callers will not be able to transfer to the Subscriber's extension.
Page 206: Next Call Routing Mailbox
* to go to the Next Call Routing Mailbox. Subscribers will know they can dial * because NVM-2000 plays: To go to the Automated Attendant, press the star key. NVM-2000 plays the Welcome Message and Instruction Menu for the Next Call Routing Mailbox, then lets the caller dial a code to route their call.
Page 207: Tenant
To leave a message, press 1. For other options, press 2. If, however, you assign a Next Call Routing Mailbox (see above) to the Subscriber Mailbox, NVM-2000 reroutes the caller using the Key 0 Action in the Next Call Routing Mailbox's Dial Action Table. Default:...
Page 208: System Admin
INTER - Intertenant System Admin. (for all tenants) Notes: Msg Notiﬁcation Availability: All NVM-2000 versions. If this option is enabled, NVM-2000 can make a Message Notiﬁcation call (that is, dial a pre- programmed telephone number) when the Subscriber Mailbox receives a message. Default: Entries: Y - Yes...
Page 209: Long Distance Calls
If this option is enabled, NVM-2000 can send out long distance Message Notiﬁcation calls for the Subscriber Mailbox. NVM-2000 deﬁnes a long distance call as a number with 9 or more digits. You can let NVM-2000 send out any long distance call or only calls to speciﬁc area codes. Default: Entries —...
Page 210: Call Type
Call type for you. The only time you have to enter the Call type is if NVM-2000 enters the wrong one. This will happen, for example, when the notiﬁcation number is a Speed Dial code for a long distance call. NVM-2000 analyzes this code as an internal call because it is less than ﬁve digits, when actually it is long distance.
Page 211: Security Code Required
Msg playback FIFO/LIFO Availability: All NVM-2000 versions. This is the order in which NVM-2000 plays a Subscriber's messages. FIFO (ﬁrst in, ﬁrst out) plays the ﬁrst message ﬁrst. LIFO (last in, ﬁrst out) plays the last (most recent) message ﬁrst. Default:...
Page 212: Directory List
NVM-2002 only. This option forces all Automated Attendant transfers to the Guest extension to be unscreened transfers. That is, NVM-2000 transfers the call to the Guest extension and releases it. An incomplete transfer is handled by the phone system. Chapter 3: Programming...
Page 213: External Extension
Subscriber is working at home during a particular week. Automated Attendant calls to the Subscriber’s mailbox are placed on hold while NVM-2000 obtains dial tone and dials the Subscriber’s home number. The call is transferred when the Subscriber answers.
Page 214: External Extension Number
Subscriber extension, the Call Parking/Paging fea- ture parks (holds) the caller, then pages the Subscriber. NVM-2000 makes the page by playing the Subscriber's recorded Paging Message over a page zone in the telephone system. A typical Paging Message is: John Smith, you have a call.
Page 215 1, 2, or 3. There is, however, one dif- ference: if a caller presses 3, NVM-2000 routes the caller using the Key 0 Action of the Sub- scriber's Next Call Routing Mailbox, if one is assigned.
Page 216: Call Waiting String
Call Waiting beeps. If the Subscriber does not answer the Call Waiting beeps (within the Camp-On time), NVM-2000 lets the caller leave a message. The caller either hears the Subscriber's mailbox greeting or these two standard voice prompts: Extension XXX is...
Page 217 The Subscriber must still turn on Call Waiting at their phone. This gives a caller the option to page the busy Subscriber, not send beeps. For more information, see the Subscriber Mailbox option, Park/Paging string on page 194. Chapter 3: Programming NVM-2000 System Guide...
Page 218: Acc. Dgt./Lamp On String
Customizing Mailbox Options Subscriber Mailboxes Acc. Dgt./Lamp On string Availability: Requires NVM-2000 version 7.0 or higher. This option is used with Centralized Voice Mail (Remote Tenant Service) and 384i. Default: None Entries: N — None Up to 20 digits including the codes below.
Page 219: Call Queuing
Screened Transfer to an Extension on page 278. Pressing 2 places the caller in a queue and NVM-2000 lets the caller know their place in the queue. NVM-2000 says: There are ___ callers waiting ahead of you. Or: You are the next caller for the extension.
Page 220: Call Announcing
At the tone, please record your name so that I may announce your call. When you are done recording, press the pound key. When the caller presses the pound key, NVM-2000 tries the extension. If the caller does not press the pound key within a certain amount of time, the Automated Attendant transfers the call anyway.
Page 221 CALL WAITING in the display. If the caller still does not pick up the call, NVM-2000 says: Extension XXX is busy. At the tone you can leave a message. Beep., and the caller can leave a message. Option 2 does not pro- vide Call Announcing for Handsfree calls.
Page 222: Auto Forwarding
Auto erase/save of messages Availability: Requires NVM-2000 version 2.02 or higher. This option determines whether NVM-2000 erases or saves a message that has been completely listened to in the Subscriber Mailbox. The automatic erase/save occurs when a person exits the Subscriber Mailbox. Default:...
Page 223: Message Retention
All NVM-2000 versions. This option determines how long NVM-2000 retains a message in the Subscriber Mailbox. Message retention applies to any message that NVM-2000 or the Subscriber does not erase. When the retention time expires, NVM-2000 automatically erases the message.
Page 224: Bilingual Mode
Bilingual mode Availability: All NVM-2000 versions. This is the language that NVM-2000 uses for all the voice prompts that play after a person calls (logs on to) the Subscriber Mailbox (e.g., You have ___ messages. To listen to your messages..). Default:...
Page 225 Subscriber's/Network's Mailbox Greeting (and possibly a pre-recorded voice prompt) or the Message Center's Welcome Mes- sage, then a beep. The beep signiﬁes that NVM-2000 is in record mode. The caller can then record a message and/or select one of the routing options.
Page 226: Ask Caller's Number
This option determines whether NVM-2000 asks a caller to enter their telephone number before they leave a message in the mailbox. NVM-2000 asks the caller to enter their number right after the Mailbox Greeting plays. If the caller enters a number, the mailbox user can make a call to the message sender while listening to the message by just pressing MC (Make Call).
Page 227: Urgent Msg. Return Time
This option applies to Subscriber, Guest and Message Center Mail- boxes. NVM-2000 can notify a sender of an urgent message if the recipient of that message does not listen to it within the programmed Urgent Msg. Return Time. The sender receives the follow- ing mailbox notiﬁcation: the prompt, The following urgent message has been returned to you...
Page 228: Trunk Mailboxes
Refer to the Phone System Integration Guide for the speciﬁcs. A Trunk Mailbox is a mailbox that gets assigned to any trunk that NVM-2000 should answer. A Trunk Mailbox assignment is necessary only if you want NVM-2000 to answer the trunk using an Answering Schedule Table that is different from the Answering Schedule Table assigned to the port that answers the trunk.
Page 229: Name
Trunk Mailboxes Automatic Call Trunk Distribution Notes: When you change a mailbox type, NVM-2000 erases the mailbox's Extension number and messages (if any). Name Availability: All NVM-2000 versions. This option lets you enter a name for the Trunk Mailbox (e.g., WATS). The name appears in system reports.
Page 230: Tenant
Notes: Tenant Availability: All NVM-2000 versions. This option lets you assign a tenant number to the trunk. NVM-2000 uses this tenant number to determine whether it will allow intertenant Transfers or Quick Messages through the Auto- mated Attendant. Default: Entries:...
Page 231: Using Trunk Mailboxes For Acd Overflow
Using Trunk Mailboxes for ACD Overﬂow Availability: Requires NVM-2000 version 4.00.01 or higher. In ONYX systems, unanswered unscreened transfers to ACD groups can now be routed to Trunk Mailboxes. Since a Trunk Mailbox can have an Answering Schedule Table, this allows the unanswered ACD calls to be handled differently depending on day/date/time.
Page 232: Message Center Mailboxes
• After leaving a message, a Touch Tone caller can press # to exit the Message Center Mailbox and reroute their call. The way NVM-2000 reroutes the call depends on how the caller reached the Message Center Mailbox. If the caller...
Page 233: Type
Modem Automatic Call Trunk Distribution Notes: When you change a mailbox type, NVM-2000 erases the mailbox's Extension number and messages (if any). Security Code Availability: All NVM-2000 versions. This code serves as a “lock” for the Message Center Mailbox. Without dialing the code, a per- son cannot call (log on to) the Message Center Mailbox.
Page 234: Name
The ﬁrst time you enter a Security Code, you see the digits on the screen. If you return to it, you will not see the digits. NVM-2000 hides each digit with a star. If the person who usually retrieves the messages from the Message Center Mailbox forgets the Security Code, you can enter a new one on the screen and tell the person what it is.
Page 235: Msg Wait Lamp
Menu, Allow Msg Notiﬁcation & Lamp callouts on page 169. • If the Message Center Mailbox receives a message while someone is logged on to it, NVM-2000 does not turn on the Message Lamp until the person exits the mailbox. NVM-2000 will, however, play a voice prompt to let the person know there is a new message.
Page 236: Tenant
167. Msg Notiﬁcation Availability: All NVM-2000 versions. If this option is enabled, NVM-2000 can make a Message Notiﬁcation call (that is, dial a pre- programmed telephone number) when the Message Center Mailbox receives a message. Default: Entries:...
Page 237: Local Callouts
Local callouts Availability: All NVM-2000 versions. If this option is enabled, NVM-2000 can send out local notiﬁcation calls for the Message Cen- ter Mailbox. A local call is a number with 5-8 digits or a 1-800 number. Default: Entries:...
Page 238: Call Type
Normally, NVM-2000 looks at the number of digits in the notiﬁcation number and enters the Call type for you. The only time you have to enter the Call type is if NVM-2000 enters the wrong one. This will happen, for example, when the notiﬁcation number is a Speed Dial code that calls a long distance number.
Page 239: Notification Mode
See also, NOTES, in Msg Notiﬁcation on page 216. Notiﬁcation mode Availability: All NVM-2000 versions. This option lets you assign the notiﬁcation mode for the Message Center Mailbox. The mode is the type of notiﬁcation number: extension, outside telephone, radio pager, or digital pager.
Page 240: Msg Playback Fifo/Lifo
Customizing Mailbox Options Message Center Mailboxes Msg playback FIFO/LIFO Availability: All NVM-2000 versions. This is the order in which NVM-2000 plays messages in a Message Center Mailbox. FIFO (ﬁrst in, ﬁrst out) plays the ﬁrst message ﬁrst. Default: Entries: F - FIFO...
Page 241: Forced Unscreened Transfer
Subscriber is working at home during a particular week. Automated Attendant calls to the Subscriber’s mailbox are placed on hold while NVM-2000 obtains dial tone and dials the Subscriber’s home number. The call is transferred when the Subscriber answers.
Page 242: External Extension Number
Message Center Mailboxes • If you enable External Extension, set the External Transfer string in Sys- tem Options. NVM-2000 uses this string to obtain dial tone and re-transfer the call. • If you enable External Extension, verify that the mailbox’s extension number is identiﬁed in the Extension ﬁeld.
Page 243: Auto Forwarding
This option determines how long NVM-2000 retains a message in the Message Center Mailbox. Message retention applies to any message that NVM-2000 or the mailbox user does not erase. When the message retention time expires, NVM-2000 automatically erases the message.
Page 244: Transfer-Only Mailbox
Bilingual mode Availability: All NVM-2000 versions. This is the language that NVM-2000 uses for all the voice prompts that play after a person calls (logs on to) the Message Center Mailbox (e.g., You have ___ messages. To listen to your messages...).
Page 245: Use Remote Logon As Direct Logon
Availability: All NVM-2000 versions. This option lets a person dial a NVM-2000 extension number, from the Message Center extension, to log on to the mailbox (and the user Main Menu). If the option is disabled, the person would have to dial the Message Center Mailbox number after the NVM-2000 exten- sion number to log on.
Page 246: Ask Caller's Number
This option applies to Subscriber, Guest and Message Center Mail- boxes. NVM-2000 can notify a sender of an urgent message if the recipient of that message does not listen to it within the programmed Urgent Msg. Return Time. The sender receives the follow- ing mailbox notiﬁcation: the prompt, The following urgent message has been returned to...
Page 247: Guest Mailboxes
Description Availability: All NVM-2000 versions A Guest Mailbox is a mailbox you can reserve for an outside party, typically a vendor. People can record and send messages to the Guest Mailbox. The Guest can then call in through the Automated Attendant and listen to them.
Page 248: Security Code
The first time you enter a Security Code, you see the digits on the screen. If you return to it, you will not see the digits. NVM-2000 hides each digit with a star for privacy. If the Guest forgets the Security Code, you can enter a new one on the screen and tell the Guest what it is.
Page 249: Extension
• Make sure an extension number is assigned to the Extension ﬁeld above. • If the Guest Mailbox receives a message while someone is logged on to it, NVM-2000 does not ﬂash the Message Lamp until the person exits the mailbox. NVM-2000 does, however, play the voice prompt, You have received new messages.
Page 250: Tenant
167. Msg Notiﬁcation Availability: All NVM-2000 versions. If this option is enabled, NVM-2000 can make a Message Notiﬁcation call (that is, dial a pre- programmed telephone number) when the Guest Mailbox receives a message. Default: Entries: Y - Yes...
Page 251: Long Distance Callouts
This option lets you enter three different Message Notiﬁcation numbers for the Guest Mailbox. The number that NVM-2000 calls depends on the schedule that the Guest assigns to each number through their Guest Mailbox (see Message Notiﬁcation in the User's Guide). For example, the Guest may want NVM-2000 to call Notiﬁcation number 1 only from 6PM to 8AM.
Page 252: Call Type
Call type for you. The only time you have to enter the Call type is if NVM-2000 enters the wrong one. This will hap- pen when, for example, the notiﬁcation number is a Speed Dial code for a long distance call.
Page 253: Security Code Required
Availability: All NVM-2000 versions. This is the order in which NVM-2000 plays messages in a Guest Mailbox. FIFO (ﬁrst in, ﬁrst out) plays the ﬁrst message ﬁrst. LIFO (last in, ﬁrst out) plays the last (most recent) message ﬁrst. Default:...
Page 254: Msg Listen Mode
These are messages that have been saved in a previous session. Held Messages These are messages that have been partially listened to and not saved in a previous session. NVM-2000 leaves these type of messages in the mailbox. All Messages These are the new, saved, and held messages.
Page 255: Forced Unscreened Transfer
All NVM-2000 versions. This option forces all Automated Attendant transfers to the Guest extension to be unscreened transfers. That is, NVM-2000 transfers the call to the Guest extension and releases it. An incomplete transfer is handled by the phone system.
Page 256: External Extension Number
External Hold Retrieval string.) External Extension Number Availability: Requires NVM-2000 version 7.0 or higher. This option applies to Subscriber, Guest and Message Center Mail- boxes. This option identiﬁes the number where calls should be transferred to when a mailbox has External Extension enabled.
Page 257: Auto Erase/Save Of Messages
This option determines how long NVM-2000 keeps (retains) a message in the Guest Mailbox. Message retention applies to any message that NVM-2000 or the mailbox user does not erase. When the message retention time expires, NVM-2000 automatically erases the message.
Page 258: Transfer-Only Mailbox
Bilingual mode Availability: All NVM-2000 versions. This is the language that NVM-2000 uses for all the voice prompts that play after a person calls (logs on to) the Guest Mailbox (e.g., You have ___ messages. To listen to your messages...). Default:...
Page 259: Ask Caller's Number
This option determines whether NVM-2000 asks a caller to enter their telephone number before they leave a message in the mailbox. NVM-2000 asks the caller to enter their number right after the Mailbox Greeting plays. If the caller enters a number, the mailbox user can make a call to the message sender while listening to the message by just pressing MC (Make Call).
Page 260: Urgent Msg. Return Time
This option applies to Subscriber, Guest and Message Center Mail- boxes. NVM-2000 can notify a sender of an urgent message if the recipient of that message does not listen to it within the programmed Urgent Msg. Return Time. The sender receives the follow- ing mailbox notiﬁcation: the prompt, The following urgent message has been returned to you...
Page 261: Distribution Mailboxes
A Subscriber Mailbox (010-073) for each extension (10-73), a Trunk Mailbox (074-097) for each trunk (1-24), Call Routing Mailboxes 000- 002. Future Delivery Mailbox 003. Notes: When you change a mailbox type, NVM-2000 erases the mailbox's extension number and messages (if any). Name Availability: All NVM-2000 versions.
Page 262: Department
N - None Notes: Make sure you set the Directory List entry (below). See page 242. Department Availability: All NVM-2000 versions. This option identiﬁes the department associated with the Distribution Mailbox. Default: None Entries: Up to 10 characters (numbers, letters, blanks, punctuation)
Page 263 Directory List entry of 1-100 (respectively) or Allow name-dialing by Subscriber/Guest Mailbox users with any Directory List entry except N Not allow name-dialing Notes: Make sure you enter a name in the Name field. Chapter 3: Programming NVM-2000 System Guide...
Page 264: Announcement Mailboxes
(e.g., movie schedules, meeting schedules, insurance claim information, etc.). Someone calling through the Automated Attendant can listen to the announcement. After the announcement plays, NVM-2000 either hangs up or sends the caller back to the Automated Attendant. Notes: • To record an Announcement Message for an Announcement Mailbox, see Recording an Announcement Message on page 330.
Page 265: Name
• The ﬁrst time you enter a Security Code, you see its digits. If you return to it, NVM-2000 hides each digit with a star. If a caller forgets the Security Code, enter a new one and tell the person what it is.
Page 266: Repeat Announcement
Announcement Message. If you enter “Yes,” NVM-2000 says Good-bye and hangs up. If you enter “No,” NVM-2000 sends the caller back to the Automated Attendant (that is, the Instruc- tion Menu for the Call Routing or Directory Dialing Mailbox that handled the call).
Page 267 Extension Name Directory, use the Customize Data- base Menu, Directory List to use on page 181. To assign a Directory List to use entry to a Directory Dialing Mailbox, turn to Directory List to use on page 262. Chapter 3: Programming NVM-2000 System Guide...
Page 268: Acd Announcement Mailboxes
Select Mailbox Options. For details on how to use the Mailbox Options item, see Creating and Accessing Mailboxes on page 174. The ACD Announcement Mailbox Options are described below. Type Availability: All NVM-2000 versions. This option lets you assign a mailbox type. Default: For NVM-2002: A Subscriber Mailbox for each extension in the Extension Numbering Plan.
Page 269: Name
Directory Dialing (For NVM-2002 only) Call Routing Undeﬁned Notes: When you change a mailbox type, NVM-2000 erases the mailbox's Extension number (if any) and messages. Name Availability: All NVM-2000 versions. This option lets you assign a name to the ACD Announcement Mailbox. The name appears in system reports.
Page 270: Directory List
Customizing Mailbox Options ACD Announcement Mailboxes Directory List Availability: Default: Entries: Notes: Chapter 3: Programming NVM-2000 System Guide...
Page 271: Interactive Mailboxes
Automated Attendant should say. NVM-2000 stores a set of responses as a single message in the mailbox you designate as the stor- age mailbox. To listen to a set of responses, you simply call the mailbox that is storing them. (See the User's Guide.)
Page 272: Name
A Subscriber Mailbox (010-073) for each extension (10-73), a Trunk Mailbox (074-097) for each trunk (1-24), Call Routing Mailboxes 000- 002. Future Delivery Mailbox 003. Notes When you change a mailbox type, NVM-2000 erases the mailbox's Extension number and messages (if any). Name Availability: All NVM-2000 versions.
Page 273: Tenant
To transfer to an operator at any time, press 0. Please start by recording your name. Tenant Availability: All NVM-2000 versions. This option lets you enter the tenant number associated with the Interactive Mailbox. Default: Entries:...
Page 274: Mailbox For Responses
(s). If this is correct, press C. If this is incorrect press I. If the “After each” mode is on, NVM-2000 then does the following: If the caller presses C, NVM-2000 goes to the next interactive prompt. If the caller is at the last prompt, NVM-2000 goes to the reference number and/or the closing announcement (if enabled).
Page 275: Reference Number For Call
Customizing Mailbox Options Interactive Mailboxes If the caller presses I, NVM-2000 erases the response and lets the caller re-record it. If the “After all” mode is on, NVM-2000 then does the following: If the caller presses C, NVM-2000 plays the reference number and/or the closing announcement (if enabled).
Page 276: Time Limit For Dialing Commands
Time limit for dialing commands Availability: All NVM-2000 versions. This is the amount of time a caller has to respond to the Interactive prompts. If the caller does not dial a code within this time limit, NVM-2000 replays the prompt. Default: 5 seconds Entries:...
Page 277: Directory Dialing Mailboxes
Mailbox Option called, Directory List. If a name is not pro- grammed or access to the mailbox/extension has been denied, NVM-2000 says, That name is not listed in the directory., then returns the caller to the Directory Dialing Message.
Page 278: Type
For example, suppose there are two mailboxes named SALES: one for truck sales and one for car sales. You should record the names Truck Sales and Car Sales. This way, when a caller dials SALES, NVM-2000 will say: For Truck Sales, dial (TRUCK Mailbox Number). For Car Sales, dial (CAR Mailbox Number).
Page 279 4 PM, Announcement Mailbox dial LATE. 545 named: LATE. Dial Action Table 1 The train leaves at 10:20 PM. 1 7 5 0 0 - 2 8 Figure 3: Chaining Directory Dialing Mailboxes Chapter 3: Programming NVM-2000 System Guide...
Page 280: Name
Directory Dialing Mailboxes Name Availability: All NVM-2000 versions This option lets you assign a name to the Directory Dialing Mailbox. The name appears in system reports. The name is also used for the Directory Dialing feature. A caller dials this name from another Directory Dialing Mailbox to reach this Directory Dialing Mailbox.
Page 281: Rings Before Redirect Trf
When someone makes a screened transfer using this Directory Dialing Mailbox, the Rings before redirect trf option is the number of times NVM-2000 rings the extension before NVM- 2000 takes the call back and lets the caller know their dialing options (for example: to leave a message, press 1...).
Page 282: Directory List To Use
This is the amount of time a caller has to respond to any voice prompt (or recorded instruc- tion) that plays in the Directory Dialing Mailbox. If the caller does not dial a code within this time limit, NVM-2000 replays the prompt. Default:...
Page 283: Future Delivery Mailboxes
A Future Delivery Mailbox lets a Subscriber or Guest Mailbox user record a message and have NVM-2000 deliver (send) it to other mailboxes at a future date and time. Future Delivery Messages are commonly used to remind other people of meetings, appointments, etc. All Future Delivery Messages get stored in the Future Delivery Mailbox until the programmed date and time for deliv- ery.
Page 284: Security Code
The ﬁrst time you enter a Security Code, you see the digits on the screen. If you return to it, you will not see the digits. NVM-2000 hides each digit with a star for privacy. If a person forgets the Security Code, you can enter a new one on the screen and tell them what it is.
Page 285: Directory List
Future Delivery Mailboxes Entries: 1-1000 Notes: To set message length limit, use the Customize Database Menu, Sub- scriber msg length on page 152, or Nonsubscriber msg length on page 152. Directory List Availability: Default: Entries: Notes: Chapter 3: Programming NVM-2000 System Guide...
Page 286: Modem Mailboxes
The default parameters are 2400 baud, no parity, 1 stop bit, 8 data bits, and Modem initialization string AT&FS0=9S2=255E0Q1&C1&D1^M. — The Modem Card must be connected to NVM-2000 port 1. See the Installation Guide. — Do not reset the dip switches on the Modem Card. Switches 2 and 4 are set to ON, the others to OFF.
Page 287: Type
Directory Dialing (For NVM-2002 only) Call Routing Undeﬁned Notes: When you change a mailbox type, NVM-2000 erases the mailbox's Exten- sion number and messages (if any). Security Code Availability: All NVM-2000 versions. This is a code that the caller must dial to access the internal modem.
Page 288: Name
Availability: All NVM-2000 versions. This Call Routing Mailbox routes a caller who tries to access the Modem Mailbox when port 1 is busy. NVM-2000 uses the Key 0 Action of Next Call Routing Mailbox's Dial Action Table. Default: Entries: Any Call Routing Mailbox Number...
Page 289: Tenant
Customizing Mailbox Options Modem Mailboxes Tenant Availability: All NVM-2000 versions. This option lets you assign a tenant number to the Modem Mailbox. Default: Entries: Notes: To set the number of tenants and intertenant messaging, use these Sys- tem Options, Number of tenants on page 167 and Intertenant messaging on page 167.
Page 290: Customizing The Automated Attendant
An Answering Schedule Table (1-16) lets NVM-2000 answer an incoming call according to pro- grammed schedules. That is, NVM-2000 can answer calls using mailbox A during the day, mailbox B at night, etc. Each Answering Schedule Table can contain up to 20 schedules. Each schedule includes:...
Page 291: Scedule # Day(S) Or Date
Schedule # Time Availability: All NVM-2000 versions. This is the time that NVM-2000 should start answering a call using the mailbox you enter for the AST option, Schedule # Mailbox. Default: See Default for Answering Schedule Tables on page 275.
Page 292: Schedule # Mailbox
Availability: All NVM-2000 versions. This is the mailbox that NVM-2000 should use to answer a call. You can enter these type of mailboxes: Call Routing, Message Center, Announcement, Interactive, Directory Dialing, Modem, FAX (see the FAX Setup Guide) or Subscriber.
Page 293: Message Center Mailbox
Message Center Mailbox Availability: All NVM-2000 versions. NVM-2000 plays the Welcome Message for this mailbox, then a beep. The caller can leave a message after the beep. A Message Center Mailbox is primarily for rotary dial callers. Default: See Default for Answering Schedule Tables on page 275.
Page 294: Directory Dialing Mailbox
Directory Dialing Mailbox Availability: All NVM-2000 versions. NVM-2000 plays the Directory Dialing Message, then lets the caller dial a person's name to reach that person's extension or a mailbox name to reach that mailbox. Default: See Default for Answering Schedule Tables on page 275.
Page 295: Default For Answering Schedule Tables
Default for Answering Schedule Tables Availability: All NVM-2000 versions. AST 1 is set up with the 3 schedules shown below. Call Routing Mailboxes 000, 001, and 002 are assigned to schedules 1-3 respectively. Dial Action Table 1 is assigned to each Call Routing Mail- box.
Page 296: How The Automated Attendant Handles Calls
Customizing Answering Options Using an Answering Schedule Table on page 270 and Customizing Routing Options Using a Dial Action Table on page 277. Figure 4: How the Automated Attendant Handles Calls Chapter 3: Programming NVM-2000 System Guide...
Page 297: Customizing Routing Options Using A Dial Action Table
A Dial Action Table (1-100) lets you assign an action (that is, a call routing option) and number to each dialpad key (0-9, *, #) on a Touch Tone phone. This lets a NVM-2000 caller press a dialpad key to route their own call to an extension, mailbox, Voice Mail, etc. For example, you could pro- gram dialpad key 4 so that pressing it sends a caller to Announcement Mailbox 350.
Page 298: Key Action
Undeﬁned Routing Availability: All NVM-2000 versions. Assigns no action to the key. When a caller presses an Undeﬁned Routing key, NVM-2000 says, That is an invalid entry. Default: Default Routing Options For NVM-2002 on page 288...
Page 299 • To customize the Rings before redirect trf option for the Call Routing Mailbox, use the Customize Database Menu, Rings before redirect trf on page 180. This option determines the number of times an extension rings before NVM-2000 takes back the call. Chapter 3: Programming NVM-2000 System Guide...
Page 300: Unscreened Transfer To An Extension
NVM-2000 will not play the extension status message. This is what happens: — If the greeting is on, NVM-2000 does not try to transfer the call. Instead, NVM-2000 plays the greeting. — If the mailbox greeting is off, NVM-2000 tries to transfer the call.
Page 301: Monitored Transfer
(Guest, Subscriber, Message Center), NVM-2000 releases the call to the extension. If busy or reorder tone is detected, NVM-2000 plays a status message (Extension XXX is busy), then lets the caller leave a message or select another dialing option.
Page 302: Record A Message/Quick Message
The Key Actions GOTO, REC, TRF, UTRF let an Automated Attendant caller access a Dis- tribution Mailbox and record a message for its Distribution List. When the caller accesses the Distribution mailbox, NVM-2000 says: At the tone, you can record your message for (Distri- Chapter 3: Programming...
Page 303: Extension Name Directory (Dialing By Last/First Names)
1. To exit this directory, press only the pound key. When the caller dials a valid name and presses the pound key, NVM-2000 says, Calling (full name), extension XXX then transfers the call. If the caller forgets to press the pound key, NVM-2000 waits for a programmed time, then transfers the call anyway.
Page 304: Log On To Voice Mail (Mailbox)
Lets a caller press the selected key, then their mailbox number to call (log on to) their mailbox and access the NVM-2000 features (e.g., Listen to Message, Record and Send a Message, Record a Mailbox Greeting, etc.). The caller can also: Log on to a speciﬁc mailbox by pressing one key...
Page 305: Go To A Mailbox
Voice Mail. With routing to an Announcement Mailbox, the caller hears the recorded Announcement Message (e.g., movie schedule). Then NVM-2000 hangs up or sends the caller to the Automated Attendant (Instruction Menu). With routing to a Directory Dialing Mailbox, the caller hears the Directory Dialing Mes- sage and can dial letters (e.g., a name) to reach an extension or mailbox.
Page 306: Tag Urgent And/Or Confidential Messages
FAX1U plays the FAX Mail prompts, then carrier tone. When the caller presses the START key, NVM-2000 tags the FAX Message as “Urgent” and sends it. For a description of how NVM-2000 handles Urgent Messages, see Urgent Message on page 142.
Page 307: Key Number
CRMB 711. Key Number Availability: The C and V options require NVM-2000 version 6.0 or higher. This is the number NVM-2000 dials when a caller presses the key. Default: Default Routing Options For NVM-2002 on page 288 Entries: N - None Up to 30 characters: Speciﬁc extension/mailbox number or just digits...
Page 308: Timeout Action/Number
— You can enter “C” in the Key Number ﬁeld in a Dial Action Table that is assigned to a Next Call Routing Mailbox. The “C” entry tells NVM-2000 to stay in the current mailbox. The “C” entry is intended for the FAX Mail actions, FAX1/ FAX2, and for the REC2 action.
Page 309: Default Routing Options For Nvm-2003
000-002 are assigned to Schedules 1-3 (respectively) in AST 1. AST 1 is assigned to each port. Default Routing Options For NVM-2003 Availability: All NVM-2000 versions. Dial Action Table 1 UTRF 10 (Unscreened transfer to operator [ext 10]) Keys UTRF XX (Unscreened transfer to any extension that the caller dials) Keys UND N (Undeﬁned Routing)
Page 310: Customizing Callout (Message Notification) Options
Prior to NVM-2000 software version 4.00.01, this option was Message Notiﬁcation Options. With Message Notiﬁcation, NVM-2000 can call a person when they receive messages in their mailbox (this applies to Subscriber, Guest, and Message Center Mailboxes). NVM-2000 can call extensions, out- side telephones (including a car phone), radio pagers or digital pagers.
Page 311: Delay Before Dialing Digital Pager
Availability: All NVM-2000 versions. These are the digits NVM-2000 must dial for an outside line before sending out a local Mes- sage Notiﬁcation call. Enter the digits that a Subscriber dials before they dial a local number. For example, if Subscribers must dial 9, then wait for dial tone, enter 9W in this ﬁeld.
Page 312: Acc. Dgts Before Long Dist Callout
Availability: All NVM-2000 versions. These are the digits NVM-2000 must dial for an outside line before making a long distance notiﬁcation call. Enter the line access digits that a Subscriber dial, from their extension. For for dial tone, enter 9W.
Page 313: Number Of Callout Attempts
When a person accepts a Message Notiﬁcation call at a nonpager number (by dialing 1 or call- ing their mailbox), this “wait” time is the time NVM-2000 waits before sending the next noti- ﬁcation call. If the wait time expires and the nonpager owner has not received messages, NVM-2000 sends out the next notiﬁcation call as soon as the nonpager owner receives a new...
Page 314: Wait Between Busy Callouts
User's Guide. • This timer does not apply to pagers. Wait between BUSY callouts Availability: All NVM-2000 versions. This option sets the delay (wait time) before NVM-2000 redials a callout to a busy number. Default: 2 minutes Entries: 1-999 minutes Notes: See also, Notes, under Customizing Callout (Message Notiﬁcation)
Page 315: Insert Leading 1 For C.i.d
Requires NVM-2000 version 6.0 or higher. If this option is enabled and a caller I.D. number is 10 digits or more, NVM-2000 will dial a leading 1 before making an outgoing call to the caller I.D. number. NVM-2000 makes an out- going call to a caller I.D.
Page 316: Enable Callout Report
Customizing Callout (Message Notiﬁcation) Options Callout Options Enable callout report Availability: All NVM-2000 versions. If this option is enabled, NVM-2000 generates a Message Notiﬁcation Callout report. Default: Entries: Y - Yes N - No Notes: • To see the report, use the (View/Print) Reports Menu. See also The NVM-2000 Menu Tree for the Full Screen Editor on page 349.
Page 317: Customizing Caller I.d. Tables
Select Caller I.D. Table. The options are described below. Caller I.D. match string Availability: All NVM-2000 versions. This is Caller I.D. telephone number. If, for example, you enter 2033785555, NVM-2002 will dial the number in the Caller I.D. action string only if the incoming telephone number matches 2033785555.
Page 318 I - Ignore Caller I.D. digit Notes: If, for example, the Caller I.D. match string is 203378IIII and the Caller I.D. action string is IIIXXXIIII, NVM-2002 will transfer calls from 203378IIII to mailbox 378. Chapter 3: Programming NVM-2000 System Guide...
Page 319: Customizing Distribution Lists
Distribution List by entering just its associ- ated Distribution Mailbox name or number. NVM-2000 allows 100 Distribution Lists, and each Distribution List can contain Subscriber, Guest, or Message Center Mailboxes. The total number of mailboxes on all lists cannot exceed the maximum number of mailboxes in the system.
Page 320: Viewing And Printing Reports
Notes: Port Usage Availability: All NVM-2000 versions. This report shows how the NVM-2000 ports have been used up to the time you ask for the report. You see the following ﬁelds on the report: Chapter 3: Programming NVM-2000 System Guide...
Page 321: Mailbox Options
Default: Entries: Notes: Mailbox Directory (by Type) Availability: All NVM-2000 versions. This report shows the mailboxes grouped by type (e.g., all the Subscriber Mailboxes are grouped together). You also see the mailbox's name, extension and Directory List. Default: Entries: Notes:...
Page 322: Mailbox List (Numerical)
Mailbox Call Handling Flags Availability: All NVM-2000 versions. This report shows the status of the NVM-2000 call handling ﬂags (features) for a mailbox. For each mailbox number, you see its type and the following ﬁelds: Greeting Shows whether or not the mailbox greeting is recorded. If it is recorded, the screen shows whether the greeting is on or off.
Page 323: Mailbox Message Usage
NVM-2000 increments the counter as follows: For Subscriber/Guest Mailboxes: — NVM-2000 increments the counter when the mailbox is accessed from the Auto Attendant. For Announcement Mailboxes: — NVM-2000 increments the counter when the announcement plays for the ﬁrst time.
Page 324: Mailbox Message Status
(*) next to the mailbox number. When a mailbox has 1 or more messages that have not been lis- tened to, NVM-2000 highlights all ﬁelds for that mailbox (as long as you are using a Monitor or ANSI-compatible terminal). The highlight extends from one end of the screen to the other.
Page 325: Answering Schedule Table
• To reset this report, press: NC -R, ENTER Answering Schedule Table Availability: All NVM-2000 versions. This report shows you the Answering Schedule Tables programmed using the Customize Database Menu. You will see an asterisk (*) next to the schedule that is in effect. Default:...
Page 326: Distribution Lists
All NVM-2000 versions. This report shows how the Automated Attendant answers calls when an Answering Schedule Table is assigned to a trunk. (Remember: NVM-2000 does not allow all phone systems to have an Answering Schedule Table assigned to a trunk).
Page 327: All Reports
Viewing and Printing Reports Reports All Reports Availability: All NVM-2000 versions. This shows all reports. Default: Entries: Notes: Chapter 3: Programming NVM-2000 System Guide...
Page 328: Maintenance
Menu, see page 349. Set System Time Availability: All NVM-2000 versions. This menu item lets you view and/or set the time for the NVM-2000 system. See also the Cus- tomize Database Menu, Setting the System Time on page 338. Default: U.S.A Eastern Time...
Page 329: Set Auto Disk Maintenance
Day for auto disk defragmentation (below). Auto Disk Maintenance Time Availability: All NVM-2000 versions. This is the time of day that NVM-2000 automatically shuts down to perform daily and weekly maintenance tasks on its hard disk. Default: None...
Page 330: Run Disk Defragmentation
Run Disk Defragmentation Availability: All NVM-2000 versions. This menu item lets you manually shut down NVM-2000 at any time and run the defragmen- tation utility. The defragmentation utility defragments the NVM-2000 hard disk ﬁles to opti- mize call processing time.
Page 331: Parity
4 - 4800 baud 5 - 9600 baud 6 - 19200 baud Notes: Parity Availability: All NVM-2000 versions. This option lets you set the parity for COM port. Default: Entries: N - No parity checking O - Odd E - Even...
Page 332: Xon/Xoff Flow Control
Availability: Applies only to COM 1 This option allows the link mode to be established on the COM 1 port of the NVM-2000 cab- inet. The link mode is simply a two-way communications link. For details, see also Mainte- nance Menu, Link to COM Port 1 on page 316.
Page 333: Modem Installed
Using Maintenance Notes: Modem installed Availability: All NVM-2000 versions. This option lets NVM-2000 know if a modem is installed on the COM port. If you enter Y, you see the options below. Default: COM 1 = No COM 2 = Yes...
Page 334: Locally Backup The Database
Maintenance Using Maintenance Notes: The IDEA program is not on the NVM-2000 hard disk. Call NTK for details. Locally Backup the Database Availability: NVM-2000 prior to version 7.1 This menu item shuts down the system and copies the system database to a 3 1/2” ﬂoppy disk.
Page 335: Locally Restore The Database
Number of messages in a mailbox that you backed up Notes: None Archive Database Availability: All NVM-2000 versions. This menu item shuts down NVM-2000 and copies the system database to a directory on the NVM-2000 hard disk. Default: Entries: Press ARC, . Then follow the instructions on the screen.
Page 336: De-Archive Database
Availability: All NVM-2000 versions. This menu item shuts down NVM-2000. You must shut down NVM-2000 before you turn off NVM-2000. If you do not, the database become corrupted. To re-start NVM-2000 after you shut it down, you must turn its power off, then on.
Page 337 Entries: Follow the instructions on the screen. Notes: • If you try to shut down NVM-2000 and any ports are active, NVM-2000 lets you know. If you continue with the shutdown anyway, NVM-2000 disconnects the calls on the active ports.
Page 338: Using Diagnostics
Using the Diagnostics Menu, you can monitor the activity on the NVM-2000 ports. Notes: You can monitor port activity as long as NVM-2000 is connected to a moni- tor or ANSI-compatible terminal. To monitor Port Activity from the MAIN Menu: Select Diagnostics Menu.
Page 339: Line Card State
Modem Availability: Applies only if system has internal modem Connected to the internal modem Default: Entries: Notes: Line Card State Availability: All NVM-2000 versions. This shows the state of the port card. Idle Idle Chapter 3: Programming NVM-2000 System Guide...
Page 340: Func Code
Going off hook to answer a call Send DTMF Sending (dialing) DTMF tones On Hook Going on hook to terminate a call Do PCPM Availability: All NVM-2000 versions. Doing PCPM (Programmed Call Progress Monitoring) Default: Entries: Notes: Func Code Availability: All NVM-2000 versions.
Page 341: Mailbox
35 Play User Buffer 36 Get EMS Count 37 Set EMS Count Default: Entries: Notes: Mailbox Availability: All NVM-2000 versions. This is the mailbox using the port. Default: Entries: Notes: Tone type Availability: All NVM-2000 versions. These are the types of tones being transmitted on the port.
Page 342: Prompt
Using Diagnostics Port Activity Default: Entries: Notes: Prompt Availability: All NVM-2000 versions. These are the voice prompts (or their ﬁle names) playing on the port. Default: Entries: Notes: Digits Availability: All NVM-2000 versions. These are the digits being dialed on the port.
Page 343: Trace
Using the Diagnostics Menu, you can perform a system trace. The trace shows on the screen, in code form, the activity in the NVM-2000 system as it happens. The trace is used to trouble-shoot problems by technicians who know how to read the code.
Page 344: Using The Options On The System Administrator Menu
Using a System Administrator Mailbox, you can record a message that will broadcast to all Sub- scriber, Message Center, Guest, and Future Delivery Mailboxes. NVM-2000 plays the Broadcast Message when a person calls (logs on to) one of these mailboxes, right before the prompt, You have —...
Page 345: Recording A Welcome Message
For a Call Routing Mailbox, NVM-2000 plays the Welcome Message, then the Instruction Menu. For a Message Center Mailbox, NVM-2000 plays the Welcome Message, then a beep. The beep indicates that the caller can leave a message. For a Directory Dialing Mailbox, NVM-2000 plays the Welcome Message, then the Instruction Menu, then the Directory Dialing Message.
Page 346: Recording An Instruction Menu
The keys that they must press are based on the Dial Action Table setup for the Call Routing or Directory Dialing Mailbox. For a Call Routing Mailbox, NVM-2000 plays the Welcome Message, then the Instruction Menu. If the caller makes a mistake, NVM-2000 repeats the Instruction Menu.
Page 347 2000 plays the default Instruction Menu. For more information, see Play Default Messages on page 181. • To set the length of the Instruction Menu, use Customize Database Menu, Sub- scriber msg length on page 152. Chapter 3: Programming NVM-2000 System Guide...
Page 348: Recording A Directory Dialing Message
• A Directory Dialing Message that you record for a Call Routing Mailbox replaces the default recording listed on the next page. If you erase a customized Directory Dialing Message, NVM-2000 will revert back to using the default one. • To set the length of the Instruction Menu, use Customize Database Menu, Sub- scriber msg length on page 152.
Page 349 Directory Dialing Mailboxes, or to record mailbox names (if one than one mailbox has the same name), see Recording a Welcome Message on page 325, Recording an Instruction Menu on page 326 and Recording Mail- box Names on page 331. Chapter 3: Programming NVM-2000 System Guide...
Page 350: Recording An Announcement Message
Recording an Announcement Message Description Availability: All NVM-2000 versions. Using a System Administrator Mailbox, you can record an “information only” message for an Announcement Mailbox or for an Automatic Call Distribution (ACD) Mailbox in the NVM-2002 system. A message for an Announcement Mailbox might contain, for example, information about product updates, or a weekly business schedule, etc.
Page 351: Recording Mailbox Names
Availability: All NVM-2000 versions. Using a System Administrator Mailbox, you can record a name a mailbox. NVM-2000 plays the name in voice prompts that would otherwise play the mailbox (or corresponding extension) num- ber. For example: Suppose you record the name “Joe Smith” for Subscriber Mailbox 103. If an Automated Attendant transfer to extension 103 is incomplete because the extension is busy, NVM- 2000 says, Joe Smith is busy.
Page 352: Overriding The Answering Schedule
Overriding the Answering Schedule Description Availability: All NVM-2000 versions. Using a System Administrator Mailbox, you can override the answering schedule that is in effect for all ports and/or trunks. This means that you can re-route incoming calls to any Call Routing, Message Center, Announcement, Subscriber, Directory Dialing, or Interactive Mailbox you choose.
Page 353: Recording Music On Hold
Availability: All NVM-2000 versions. Using a System Administrator Mailbox, you can record music or an announcement for the Call Queuing wait time. NVM-2000 plays this recording to callers who are queuing (“waiting in line”) for a busy Subscriber extension. Notes: •...
Page 354: Recording Interactive Prompts
You must record the prompts in the order you wish them to play. NVM-2000 plays a beep after each one. The beep indicates that the caller can record a response. After recording a response, a caller presses the pound key to get to the next prompt.
Page 355 #3 gets renumbered as prompt #4, the old prompt #4 gets renumbered as prompt #5, etc. • If, for example, you use the “erase” option to erase prompt #3, NVM-2000 renum- bers all the existing prompts starting with prompt #4. The old prompt #4 gets renumbered as prompt #3, the old prompt #5 gets renumbered as prompt #4, etc.
Page 356: Customizing The System Voice Prompts
System Prompt Customization feature to record voice prompts in the second language. NVM-2000 refers to the two languages as Language 1 and Language 2. In systems with one default (factory-installed) language, Language 1 and Language 2 are the same. In systems with two lan- guages or in systems that should have two languages, Language 1 is the language that appears ﬁrst...
Page 357 Press S A (7 2) for System Administrator Menu. Press P C (7 2) for Prompt Customization. Follow the voice prompts. Notes: To convert a Subscriber Mailbox into a System Administrator Mailbox, use Customize Database Menu, System Admin. on page 188. Chapter 3: Programming NVM-2000 System Guide...
Page 358: Setting The System Time
Setting the System Time Setting the System Time Description Availability: All NVM-2000 versions. Using a System Administrator Mailbox, you can set the time for the NVM-2000 system. Notes: Default: USA Eastern Time To set the System Time: Call System Administrator Mailbox: From any extension in NVM-2002: —...
Page 359: Setting The System Date
Setting the System Date Setting the System Date Description Availability: All NVM-2000 versions. Using a System Administrator Mailbox, you can set the date for the NVM-2000 system. Notes: Default: Current Date in the U.S.A. To set the System Date: Call System Administrator Mailbox: From any extension in NVM-2002: —...
Page 360: Getting The System Version Number
Getting the System Version Number Getting the System Version Number Description Availability: All NVM-2000 versions. Using a System Administrator Mailbox, you can request that NVM-2000 play its software (revi- sion) number. Notes: Default: To hear the System Version Number: Call System Administrator Mailbox: From any extension in NVM-2002: —...
Page 361: Preparing For Power-Down: Shutting Down The System
All NVM-2000 versions. Using a System Administrator Mailbox, you can shut down the NVM-2000 system. You must shut down NVM-2000 before you reset NVM-2000 or before you turn off NVM-2000 power. If you do not, the NVM-2000 database may get corrupted.
Page 362: Erasing All Messages
Guest, or Message Center Mailbox. To erase all messages in a mailbox: Call your mailbox. Press SA for the System Administrator Menu. Press EM to erase all messages in a mailbox. Follow the voice prompts. Chapter 3: Programming NVM-2000 System Guide...
Page 363: Deleting Security Codes
This applies to Subscriber, Message Center, Guest, Announcement, Modem, and FAX Mailboxes. To delete a mailbox's security code: Call your mailbox. Press SA for the System Administrator Menu. Press DS to delete the security code. Follow the voice prompts. Chapter 3: Programming NVM-2000 System Guide...
Page 364: The Full Screen Editor
If you use an RS-232C terminal to program NVM-2000, you will be able to use the Line Editor only. If you use a VGA monitor to customize NVM-2000, you will be able to use the Line Editor or the Full Screen Editor.
Page 365: Getting The Main Menu For The Full Screen Editor
Get Help Exit Help The NVM-2000 Full Screen Editor also displays an abbreviated line of help at the bottom of the screen for each menu item. To get this one line of help, simply use the arrow keys to highlight the desired menu item.
Page 366: Using A Menu
For instructions on using the Reports Menu, see page 343. Using the System Password When you select Install, Customize, Maintenance, or Diagnostics on the Main Menu, NVM-2000 may ask you to enter a password. The default password is CTL. To change the password, use the Customize Menu, System Password on page 149.
Page 367: Moving Around The Screens And Database Options
Moving Around the Screens and Database Options Description NVM-2000 shows the database options in two windows: a large one at the top of the screen and small one at the bottom (see below). The large window lists each option with its current value.
Page 368 ASTs or DATs to receive data, then • Ports • Mailboxes ENTER • Answering Schedule Tables When duplicating data to mailboxes, • Dial Action Tables you can receive additional help when NVM-2000 displays the Mailbox Selection screen. Simply press F1. Chapter 3: Programming NVM-2000 System Guide...
Page 369: The Nvm-2000 Menu Tree For The Full Screen Editor
The Full Screen Editor The NVM-2000 Menu Tree for the Full Screen Editor The NVM-2000 Menu Tree for the Full Screen Editor Install (I) Install Voice Mail (I) Install Expansion Disk Other Phone System Selections (0) View Current Settings (V)
Page 370: Using The Exit Command On The Main Menu
NVM-2000 altogether and go to DOS. Shutting Down NVM-2000 Before you turn off NVM-2000 power, you must shut down the system. If you do not, the NVM- 2000 database may become corrupted. To shut down NVM-2000 from the Main Menu: Select Exit.
Page 371: Installing Nvm-2000
The Ports button installs only the ports. The Compress button installs only the Voice Compression Rate. (You will be able to access the Ports or Compress buttons only if NVM-2000 has been installed for a phone system.) In Installation Options ﬁelds, enter data. Then highlight the desired button, press .
Page 372: Viewing The Installation Settings
The Ports button installs only the ports. The Compress button installs only the Voice Compression Rate. (You will be able to access the Ports or Compress buttons only if NVM-2000 has been installed for a phone system.) In Installation Options ﬁelds, enter data. Then highlight the desired button, press .
Page 373 Subscriber, Guest, Message Center or Trunk Mailboxes. To install the expansion disk: Physically install the disk. See Installing an Expansion Disk on page 63. From the Main Menu: Select Install. Select Install Expansion Disk. Follow the instructions on the screen. Chapter 3: Programming NVM-2000 System Guide...
Page 374: Selecting Options
Once you select the range, you will see the database options and the F key assignments, which are shown at the bottom of the screen. For information on the F keys assignments, turn back to the table on page 347. Chapter 3: Programming NVM-2000 System Guide...
Page 375: Mailbox Options
Find out which mailbox numbers are not being used. To do this, select Reports Menu, Mailbox Numeric List. The steps below let you change the unused mailboxes into the type you want. Access or create a type “X” mailbox (see steps 1-8 in the previous procedure). For example, if Chapter 3: Programming NVM-2000 System Guide...
Page 376 Press to move to the buttons. Use the arrow keys to highlight the button, press ENTER NVM-2000 creates the mailboxes. To delete mailboxes starting from the Main Menu: Select Customize. Type password, if the system asks for it, press . Default password is CTL. To change it, ENTER use System Password on page 149.
Page 377 Select the range of mailboxes to be deleted (see step 4 in the previous procedure). to move to the buttons. Use the arrow keys to highlight the OK button, press Press ENTER NVM-2000 deletes the mailboxes. Chapter 3: Programming NVM-2000 System Guide...
Page 378: Using Distribution Lists
. To delete a mailbox, use the arrow ENTER keys to highlight the mailbox number, press N, then . For information on using the F ENTER keys, turn back to the table on page 347. Chapter 3: Programming NVM-2000 System Guide...
Page 379: Using Reports
If you want to print, make sure a printer is connected to NVM-2000. Select Reports Menu. Check off the reports you wish to print/list/reset (if a report can be reset, NVM-2000 will let you know). To check off a report, use the arrow keys to highlight the report or press the highlighted letter in the report’s name, then press...
Page 380 The Full Screen Editor Using Reports Chapter 3: Programming NVM-2000 System Guide...
Page 381 Voice Prompts Chapter 4: Voice Prompts Voice Prompts NVM-2000 System Voice Prompts NVM-2000 System Voice Prompts Thank you for calling. Please hold a moment. Please enter the mailbox number associated with the name. Extension _______ Zero (trailing digit) (trailing digit)
Page 382 Voice Prompts NVM-2000 System Voice Prompts Seventeen Eighteen Nineteen _______ is not available Start recording at the tone and press the pound key when you are done. The record feature is not available at the moment because the system is storing the maximum number of messages.
Page 383 Pound Nineteen (as in the year 1993) Two thousand (as in the year 2010) Availability: NVM-2000 3.01 or earlier To accept this call, press 1. Otherwise press the pound key. Availability: NVM-2000 after 3.10 To accept this call, press 1. Otherwise, press the pound key, then hang up.
Page 384 There is no name recorded for this mailbox. To record a name, press R. To go to another mailbox, press the pound key. To exit this feature, press the pound key twice. Availability: Prior to NVM-2000 4.00.01 A.M. Availability: NVM-2000 4.00.01 or higher I’m sorry.
Page 385 To use mailbox NAMES to specify the recipients, press star N. To erase the message, press the star key twice. 107. Availability: Prior to NVM-2000 7.0 Enter another mailbox number or do one of the following: To send the message, press the pound key.
Page 386 118. The greeting is on. 119. The greeting is off. 120. The greeting has been erased. 121. Availability: Prior to NVM-2000 4.00.01 To listen to your greeting, press L. To turn your greeting off or on, press O. To record a new greeting, press R.
Page 387 Voice Prompts NVM-2000 System Voice Prompts 124. Availability: Prior to NVM-2000 4.00.01 These are the options you have while listening to a recording: To backup ﬁve seconds and listen, press B. To backup to the beginning and listen, press B B.
Page 388 Voice Prompts NVM-2000 System Voice Prompts 130. Availability: Prior to NVM-2000 7.0 Welcome to the System Administrator Menu. For broadcast messages, press B R. For welcome messages, press W. For instruction menu messages, press I. For directory dialing messages, press D D.
Page 389 148. If you wish, you can record a comment at the tone and press the pound key when you are done. Otherwise, press only the pound key. 149. Availability: Prior to NVM-2000 4.00.01 You may not forward this message because it has already been forwarded to you.
Page 390 Voice Prompts NVM-2000 System Voice Prompts 154. Availability: Prior to NVM-2000 4.00.01 Welcome to the Mailbox Options Menu. To change your security code, press S. To change message notiﬁcation, press N. To change the auto help option, press A. To exit this menu, press the pound key.
Page 391 To skip to the next setting, press the star key. To exit, press the pound key. 174. Availability: Prior to NVM-2000 7.0 To be notiﬁed of all new messages, press A. To be notiﬁed only when a message is sent to you from a speciﬁc person’s mailbox, press S.
Page 392 Voice Prompts NVM-2000 System Voice Prompts 188. Availability: Prior to NVM-2000 4.00.01 These are the options you have while listening to a message: To record a reply, press R E. To have the message forwarded, press M F. To make a call to the sender of the message, press M C.
Page 393 Voice Prompts NVM-2000 System Voice Prompts 189. Availability: Prior to NVM-2000 4.00.01 These are the options you have while recording a message: To backup ﬁve seconds and listen to the recording, press B. To backup to the beginning and listen to the recording, press B B.
Page 394 Voice Prompts NVM-2000 System Voice Prompts 196. Availability: NVM-2000 4.00.01 or higher This network message was returned on __________. 197. You have no messages. 198. You have one message. 199. No messages will be erased. 200. One message will be erased when you exit your mailbox.
Page 395 Voice Prompts NVM-2000 System Voice Prompts 222. You have reached the recording limit. To backup to the beginning and listen to the recording, press B B. To erase the recording and start over, press E. To end recording, press the pound key.
Page 396 262. 32 263. 33 264. 34 265. 35 266. 36 267. 37 268. 38 269. 39 270. Not programmable 271. Availability: NVM-2000 4.00.01 or higher The greeting that is currently active is number_________. Chapter 4: Voice Prompts NVM-2000 System Guide...
Page 397 Voice Prompts NVM-2000 System Voice Prompts 272. Availability: NVM-2000 4.00.01 or higher Please enter the number (1,2 or 3) of the greeting which is to be active. Or, to exit, press the pound key. 273. The reply has been sent.
Page 398 Voice Prompts NVM-2000 System Voice Prompts 296. To listen to the paging message, press L. To turn your paging message on or off, press O. To record a new paging message, press R. To erase the recording, press E. To exit this feature, press the pound key.
Page 399 Voice Prompts NVM-2000 System Voice Prompts 315. Availability: Prior to NVM-2000 7.0 Welcome to the System Administrator Menu. For broadcast messages, press B R. For welcome messages, press W. For instruction menu messages, press I. For directory dialing messages, press D D.
Page 400 325. You may continue to wait or: To leave a message, press 1. For other options, press 2. 326. Availability: Prior to NVM-2000 4.00.01 Welcome to the Mailbox Options Menu. To change your security code, press S. To change message notiﬁcation, press N.
Page 401 Voice Prompts NVM-2000 System Voice Prompts 334. There is no directory dialing message for this mailbox. To record a directory dialing message, press R. To copy the directory dialing message from another mailbox, press C. To go to another directory dialing message mailbox, press the pound key.
Page 402 To exit this feature, press only the pound key. 363. This message arrived on _____. 364. _____ an unknown caller. 365. Availability: NVM-2000 4.00.01 or higher Please enter the network mailbox number, then press the pound key. Or, to select a different recipient, press the star key.
Page 403 404. _____ PM (for 12:00 to 17:59) 405. _____ PM (for 18:00 PM to 23:59) 406. Availability: NVM-2000 4.00.01 or higher ________ because it could not be sent to _________. 407. To work with the substitute prompts for Language 1, press 1.
Page 404 Voice Prompts NVM-2000 System Voice Prompts 416. _____ six _____ 417. _____ seven _____ 418. _____ eight _____ 419. _____ nine _____ 420. _____ ten _____ 421. _____ eleven _____ 422. _____ twelve _____ 423. _____ one _____ 424. _____ two _______ 425.
Page 405 Voice Prompts NVM-2000 System Voice Prompts 451. To have your extension number appear on your FAX order, enter that number now, then press the pound key. Otherwise, press only the star key. To cancel this FAX transaction, press only the pound key.
Page 406 Only messages that were saved during a previous mailbox session will be in this list. This list will not change until after you have exited your mailbox. 478. Availability: NVM-2000 Prior to 7.0 To hear a summary of the current settings for all three of your message notiﬁcation groups, press S.
Page 407 Voice Prompts NVM-2000 System Voice Prompts 491. Please select the message notiﬁcation group that you would like to review or modify. For the First notiﬁcation group, press F. For the Second notiﬁcation group, press S. For the Third notiﬁcation group, press T.
Page 408 Voice Prompts NVM-2000 System Voice Prompts 520. _____ new messages _____ 521. _____ new messages. 522. _____ saved messages. 523. _____ held messages. 524. _____ held messages _____ 525. _____ one held message _____ 526. _____ and one saved message.
Page 409 To exit the listen mode, press the POUND key. For a complete list of listening options, press zero. 537. I’m sorry. The System Line is currently in use. 538. Availability: NVM-2000 4.00.01 or higher ________ the destination mailbox was full. 539. Availability: NVM-2000 4.00.01 or higher ________ the network call could not be completed.
Page 410 595. Ninety-ﬁve 596. Ninety-six 597. Ninety-seven 598. Ninety-eight 599. Ninety-nine 600. Availability: NVM-2000 4.00.01 or higher Auto Time-Stamp is on. To turn Auto Time-Stamp off, press 0. To exit this feature, press the pound key 601. Availability: NVM-2000 4.00.01 or higher Auto Time-Stamp is off.
Page 411 Voice Prompts NVM-2000 System Voice Prompts 602. Availability: NVM-2000 4.00.01 or higher Auto-Forward is off. To turn Auto Forward on, press 0. To exit this feature, press the pound key. 603. Availability: NVM-2000 4.00.01 or higher Auto Forward is on.
Page 412 Voice Prompts NVM-2000 System Voice Prompts 626. Availability: NVM-2000 6.0 or higher To listen to the ﬁrst message you sent, press L. To erase the ﬁrst message, press E. To exit this feature, press the pound key. 627. Availability: NVM-2000 6.0 or higher To erase the message, press E.
Page 413 Voice Prompts NVM-2000 System Voice Prompts 645. Availability: NVM-2000 7.0 or higher Please dial the extension number. To dial the Name of an extension, press the STAR key. To exit this feature, press the POUND key. 646. Availability: NVM-2000 7.0 or higher To specify the number of the recipient, press the STAR key.
Page 414 Voice Prompts NVM-2000 System Voice Prompts 674. Availability: NVM-2000 7.0 or higher You may not forward this message because it has been marked as Conﬁdential. 675. Availability: NVM-2000 7.0 or higher Start recording your Urgent message at the tone. When you are done, press the pound key or hang up.
Page 415 Voice Prompts NVM-2000 System Voice Prompts 693. Availability: NVM-2000 7.0 or higher For the First notiﬁcation group, press F. For the Third notiﬁcation group, press T. For none, press the star key. Or, to exit without changing the original order, press the pound key.
Page 416 Voice Prompts NVM-2000 System Voice Prompts Chapter 4: Voice Prompts NVM-2000 System Guide...
Page 417 Customer Service FAX: ............203-926-5454 Technical Service: ..............203-925-8801 Discontinued Product Service:..........900-990-2541 Technical Training:..............203-926-5430 Emergency Technical Service (After Hours)......203-929-7920 (Excludes discontinued products) Nitsuko Canada, Division of Nitsuko America 165 Matheson Blvd. E., Unit #4-6 Mississauga, Ontario Canada L4Z 3K2 905-507-2888 TEL: 905-507-2971...

Nitsuko NVM-2000 System Manual

Chapter 1: Installation

Preparing Your Phone System

Basic Installation Guide for NVM-2000

Basic Programming Guide for NVM-2000

Installing Expansion Port Cards

Installing an Expansion Disk

Chapter 2: Features

The NVM-2000 Features

Chapter 3: Programming

Introduction

Quick Links

Related Manuals for Nitsuko NVM-2000

Summary of Contents for Nitsuko NVM-2000