Related Manuals for Nitsuko NVM-2
Summary of Contents for Nitsuko NVM-2
- Page 1 NVM-2 Voice Mail with Automated Attendant Programming Guide Part No. 17690INS02 Issue 1-0, December 1997 (2412) 4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: 203-926-5400 FAX: 203-929-0535...
- Page 2 No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual.
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Page 3: Table Of Contents
About the Voice Mail System..............1 NVM-2 Specifications.................1 About the NVM-2 Documents.............2 Chapter 2 Understanding and Changing the Default Setup Programming NVM-2 Using the System Administrator Extension..............3 The Default Automated Attendant Setup..........3 The Default Mailbox Types and Numbering........5 The Default Subscriber Mailbox Features...........6 Chapter 3 Customizing Automated Attendant Features Setting Up Schedules for the Main Greetings........8... -
Page 5: Introducing Nvm-2
Chapter 1: Introducing NVM-2 About NVM-2 NVM-2 provides an Automated Attendant and Voice Mail system for the Portrait Phone System. About the Automated Attendant The NVM-2 Automated Attendant does the following: • Answers your incoming calls. • Provides dialing instructions to callers and enables them to direct their own calls to a desired extension, department or company operator by dialing digits on their Touch-Tone telephone. -
Page 6: About The Nvm-2 Documents
Voice Mailboxes in the User’s Guide.) • Setup Guide This guide explains how to get the NVM-2 system up and running with the Portrait Phone System. When the installer is done with the setup procedure, each Portrait Phone System extension will have a Subscriber Mailbox and the Automated Attendant will answer calls using the default Main Greeting and dialing options. -
Page 7: Programming Nvm-2 Using The System Administrator Extension
System Administrator extension. You can convert any Subscriber extension to that of a System Administrator (see Chapter 3). For easy reference, the tables on the following pages list the NVM-2 features that you can change. The tables provide the default values and... - Page 8 Chapter 2: Understanding and Changing the Default Setup TABLE 1: Default Automated Attendant Setup at a Glance (cont’d) Feature Default Value Where To Find Instructions to Change the Default Values Use this Document: Chapter # Feature Title in Chapter Dialing Automated Attendant callers can: Programming Guide: Options Menu...
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Page 9: The Default Mailbox Types And Numbering
Chapter 2: Understanding and Changing the Default Setup The Default Mailbox Types and Numbering TABLE 2: Default Mailbox Types and Numbering at a Glance Mailbox Type What It Does Default Numbers Where to Find Instructions to Change Features (You cannot change these) Use this Document: Chapter # Feature Title in Chapter... -
Page 10: The Default Subscriber Mailbox Features
Code Security Code from Sys Admin extension System Administrator The lowest numbered Extension/ Programming Guide: Extension Subscriber Mailbox can be used - to create a System - Creating a System to program NVM-2. Administrator Extension Administrator Programming Extension Issue 1-0... - Page 11 Message Notification at that NVM-2 notifies them when their phones. they have new messages. They specify the type of number that they want NVM-2 to call: outside, extension or digital pager. Forced Unscreened Disabled . (Extensions receive System Guide: (blind) Transfer...
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Page 12: Customizing Automated Attendant Features
Greeting for off-hours. But you have to set up schedules for the Main Greetings so they will play when you want them to play. Hence the NVM-2 term “Answering Schedules.” When you program an Answering Schedule, NVM-2 will want you to enter the following four items: •... - Page 13 From your VS/DS01 extension: Press Intercom key, press MSG key. On Single Lines, dial *6. 2. Wait for NVM-2 to answer. Dial Security Code, if requested. 3. Press DM for Database Management Menu. 4. Press AN for Answering Schedules.
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Page 14: Recording The Main Greetings
Notes • NVM-2 can accommodate more than one Main Greeting, but you must set up (or check) the Answering Schedules before you record the Main Greeting (see Setting Up Answering Schedules For the Main Greetings) in this chapter. This is because the Answering... - Page 15 4. Press I for Instruction Menu. 5. Follow the voice prompts. Related Programming • To let NVM-2 know when you want the Main Greeting to play (day/date and time), see Setting Up Schedules For the Main Greetings in this chapter. •...
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Page 16: Temporarily Overriding All Main Greetings
From your VS/DS01 extension: Press Intercom key, press MSG key. On Single Lines, dial *6. 2. Wait for NVM-2 to answer. Dial Security Code, if requested. 3. Press SA for System Administrator Menu. 4. Press SO for Answering Schedule Override. - Page 17 Chapter 3: Customizing Automated Attendant Features Temporarily Overriding All Main Greetings (cont’d) Related Programming • To record a Main Greeting (Instruction Menu), see Recording the Main Greetings in this chapter. • For information on Answering Schedules, see Setting Up the Schedules for the Main Greetings in this chapter.
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Page 18: Setting Up A Dialing Options Menu
An NVM-2 Dial Action Table also lets you assign an action and number to the Time-out function. The Time-out function determines how NVM-2 handles a call if the caller does not press a valid Touch Tone digit within 7 seconds of the end of the Main Greeting (Instruction Menu). - Page 19 MG action (Go to a Pre-Defined Mailbox) and the number 800 to Key 5. • Call Routing Mailbox (802, 803, 804). NVM-2 plays the Main Greeting (Instruction Menu) that you record for the Call Routing Mailbox, then lets the caller use the dialing options in the associated Dial Action Table.
- Page 20 In the other phone systems, this lets the caller press one key to make a screened transfer to a pre-defined Subscriber extension. If the transfer is incomplete, NVM-2 retrieves the call after 3 rings and lets the caller leave a message or return to the Automated Attendant Instruction Menu.