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Nitsuko NVM-NT System Manual

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Table of Contents

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Download this manual
Read Chapter 1: Installation, to:
•
Follow the steps to connect Voice Mail to your telephone system
•
Follow the basic programming steps to get Voice Mail up and running
•
Perform several Advanced Setup Options.
Read Chapter 2: Features, to:
•
Find out more about the Voice Mail features
•
Each feature description will tell you how to use the feature and customize the feature's program-
ming. You'll also find out to which Voice Mail software versions the feature is applicable.
Read Chapter 3: Programming, to:
•
Learn about every Voice Mail programmable option
•
Each program description also provides the available data entry options, the default setting, and the
Voice Mail software version to which the program is applicable.
Read Chapter 4: Voice Prompts, to:
•
Review the Voice Mail prerecorded voice prompts. You'll find this an invaluable tool if you ever
need to tailor the prerecorded prompts.
Also read Chapter 5: Maintenance, to learn how to:
•
Reinstall the Windows NT Server Version 4.0 and NT Voice Mail software, if you had to replace
your hard drive
•
Upgrade your current NT Voice Mail software
•
Perform optional procedures to help you bypass potential trouble spots or improve the perfor-
mance of your NT Voice Mail system.
NVM-NT
Voice Mail
with Automated Attendant
System Guide
Part No. 17720INS01
Issue 1-0, January 2000

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Summary of Contents for Nitsuko NVM-NT

  • Page 1 Upgrade your current NT Voice Mail software • Perform optional procedures to help you bypass potential trouble spots or improve the perfor- mance of your NT Voice Mail system. NVM-NT Voice Mail with Automated Attendant System Guide Part No. 17720INS01...
  • Page 2 No representation is made that this manual is complete or accurate in all respects, and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1: Installation Table of Contents Chap ter 1: Installation Installing the NT Voice Mail ........... 1 Step 1: Find Out What You Need .
  • Page 4 Table of Contents Chapter 1: Installation Advanced Setup Options for the NT Voice Mail ....... . .41 Configure a Computer at the Remote Location .
  • Page 5 Table of Contents Chapter 2: Features Chap ter 2: Featur es The NT Voice Mail Features ..........49 Introducing the NT Voice Mail System .
  • Page 6 Table of Contents Chapter 2: Features Mailboxes ..............64 Announcement Mailbox .
  • Page 7 Table of Contents Chapter 2: Features System Administration and Maintenance ........77 Local Backup .
  • Page 8 Table of Contents Chapter 3: Programming Chap ter 3: Programm ing Understanding the NT Voice Mail Main Screen ........91 About the Programming Chapter .
  • Page 9 Table of Contents Chapter 3: Programming Customizing Callout Options ..........119 Callout Options .
  • Page 10 Table of Contents Chapter 3: Programming Customizing Dial Action Tables (cont’d) Key Action (cont’d) Interactive Voice Response ......... . 144 Key Number .
  • Page 11 Table of Contents Chapter 3: Programming Customizing Mailbox Options (cont’d) ACD Announcement Mailboxes ............180 Description .
  • Page 12 Table of Contents Chapter 3: Programming Customizing Mailbox Options (cont’d) Call Routing Mailboxes - Call Handling Properties Page ....... . . 191 Call Handling Properties Page .
  • Page 13 Table of Contents Chapter 3: Programming Customizing Mailbox Options (cont’d) Future Delivery Mailboxes - General Properties Page ........208 Department .
  • Page 14 Table of Contents Chapter 3: Programming Customizing Mailbox Options (cont’d) Guest Mailboxes - Lamp/Logon/Transfer Properties Page ....... . 224 Lamp/Logon/Transfer Properties Page .
  • Page 15 Table of Contents Chapter 3: Programming Customizing Mailbox Options (cont’d) Message Center Mailboxes - General Properties Page ........241 General Properties Page .
  • Page 16 Table of Contents Chapter 3: Programming Customizing Mailbox Options (cont’d) Transfer Options ............259 Forced Unscreened Transfer .
  • Page 17 Table of Contents Chapter 3: Programming Customizing Mailbox Options (cont’d) Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page ......281 Lamp/Logon/Transfer Properties Page .
  • Page 18 Table of Contents Chapter 3: Programming Customizing Port Options ..........303 Port Options .
  • Page 19 Table of Contents Chapter 3: Programming Customizing System Options (cont’d) Call Queuing ............319 Hold Timer (seconds) .
  • Page 20 Table of Contents Chapter 3: Programming Customizing Tenant Options ..........335 Tenant Options .
  • Page 21 Table of Contents Chapter 3: Programming Viewing and Printing Reports (cont’d) FAX Report ............. 356 Fax Documents Report .
  • Page 22 Table of Contents Chapter 3: Programming Using Call Adaptation Options ..........385 Call Adaptation Options .
  • Page 23 Table of Contents Chapter 3: Programming Using Call Adaptation Options (cont’d) Channel Parameters 2 Tab ..........394 LCD Delay .
  • Page 24 Table of Contents Chapter 3: Programming Adjusting Options (cont’d) Options Dialog Box (cont’d) Info Text Color ............405 Event Codes Filter for Trace Database .
  • Page 25 Table of Contents Chapter 3: Programming Using Message Status (cont’d) Message Status Dialog Box ..........424 Attribute .
  • Page 26 Table of Contents Chapter 4: Voice Prompts Chap ter 4: Voice Prompts Voice Prompts ............447 NT System Voice Prompts .
  • Page 27 Table of Contents Chapter 5: Maintenance Chap ter 5: Maintenance About the Maintenance Chapter ........... . 503 Reinstalling NT Voice Mail Software .
  • Page 28 Table of Contents Chapter 5: Maintenance NT System Guide xxvi...

  • Page 29: Installing The Nt Voice Mail

    Installing the NT Voice Mail Chapter 1: Installation Installin g the NT Voice Mail About the Installation Chapter Chapter 1: Installation consists of three sections: Installing the NT Voice Mail Basic Programming for the NT Voice Mail Advanced Setup Options for the NT Voice Mail Installing the NT Voice Mail This section provides step-by-step instructions for getting your NT Voice Mail up and running fairly quickly.

  • Page 30: Step 1: Find Out What You Need

    Installing the NT Voice Mail Step 1: Find Out What You Need Step 1: Find Out What You Need Equipment Requirements You should have received the following items with your Voice Mail system: NT cabinet and power cord. The cabinet contains: Various types of Printed Circuit Cards depending on your system’s configuration.

  • Page 31: Step 2: Program The Telephone System

    Installing the NT Voice Mail Step 2: Program the Telephone System Step 2: Program the Telephone System For the NT Voice Mail to work properly, your telephone system must be equipped with compatible hardware. It must also be programmed for Voice Mail. See the Phone System Integration Guide for a list of the required programs.

  • Page 32: Step 3: Connect The Pc Attachments To The Nt Voice Mail

    Installing the NT Voice Mail Step 3: Connect the PC Attachments to the NT Voice Mail Step 3: Connect the PC Attachments to the NT Voice Mail Figures 1-1 and 1-2 are back views of the NT cabinet. They show the location of the connectors and the power switch.
  • Page 33 Installing the NT Voice Mail Step 3: Connect the PC Attachments to the NT Voice Mail AC Power Connector Power Switch Keyboard Connector Mouse Connector COMM 2 LPT1 COMM 1 Port Numbers Slots Monitor LAN Card T2-V5 Figure 1-2: Layout of the NT Voice Mail Cabinet To connect the PC attachments to the NT Voice Mail: Plug the cable on the keyboard into the connector designated for the keyboard on the back of the cabinet.

  • Page 34: Step 4: Connect The Nt Voice Mail To A Telephone System

    Installing the NT Voice Mail Step 4: Connect the NT Voice Mail to a Telephone System Step 4: Connect the NT Voice Mail to a Telephone System The following paragraphs tell you how to connect your NT Voice Mail to a telephone system. To connect a Portrait Phone System to the NT Voice Mail: Plug one end of a modular line cord into Port 1 on the Voice Mail.
  • Page 35 Installing the NT Voice Mail Step 4: Connect the NT Voice Mail to a Telephone System To connect a 28i pr 124i Phone System to the NT Voice Mail: Plug one end of a modular line cord into Port 1 on the Voice Mail. Plug the other end into an to RJ11 modular jack.
  • Page 36 Installing the NT Voice Mail Step 4: Connect the NT Voice Mail to a Telephone System To connect any other phone system to the NT Voice Mail: Plug one end of a modular line cord into Port 1 on the Voice Mail. Plug the other end into an ASI or dual ASI.
  • Page 37 Installing the NT Voice Mail Step 4: Connect the NT Voice Mail to a Telephone System To connect the Voice Mail’s internal modem (if the Modem Card is installed): Plug one end of a modular line cord into the LINE connector on the Modem Card. See Figure 1-6.

  • Page 38: Step 5: Start Up The Nt Voice Mail System

    Installing the NT Voice Mail Step 5: Start up the NT Voice Mail System Step 5: Start up the NT Voice Mail System To start up the NT Voice Mail: Plug the surge protector into the outlet dedicated to the Voice Mail. Plug the power cord into the AC Power Connector at the back of the cabinet and into the surge protector.

  • Page 39: Step 6: Install A Phone System In The Nt Voice Mail System

    Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System Step 6: Install a Phone System in the NT Voice Mail System Install Phone System (accessed when you click on File), enables you to select a phone system to be installed with the Voice Mail.

  • Page 40: Phone Installation Wizard - 2 Of 5

    Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System From the Phone Installation Wizard - 1of 5 dialog box: From the scroll-down list, select the name of the phone system you want to install. If the phone system you want to install does not appear on the list, select GENERIC.

  • Page 41: Mailbox Default Security Code

    Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System Mailbox Default Security Code Availability: All phone systems This is the Security Code assigned to each Subscriber Mailbox that you manually create, after you start up the system for the first time.

  • Page 42: Phone Installation Wizard - 3 Of 5

    Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System Phone Installation Wizard - 3 of 5 The Phone Installation Wizard - 3 of 5 dialog box displays each of the following fields: Chapter 1: Installation 14 NT System Guide...

  • Page 43: Default Mailbox Language

    Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System Default Mailbox Language Availability: For any Voice Mail system using voice prompts in 2 language modes. This identifies the language that the Voice Mail will use for all system voice prompts that play to an Automated Attendant caller on any port, to a caller who reaches the Voice Mail by dial- ing a Voice Mail extension number from an extension, or to a caller sent to the Voice Mail by the phone system as in a call forward.

  • Page 44: Phone Installation Wizard - 4 Of 5

    Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System Phone Installation Wizard - 4 of 5 Chapter 1: Installation 16 NT System Guide...
  • Page 45 Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System The Phone Installation Wizard - 4 of 5 dialog box displays the Extension Range Table. You can use this table to help you create a range of numbers for certain mailbox types in your Voice Mail system.

  • Page 46: Phone Installation Wizard - 5 Of 5

    Installing the NT Voice Mail Step 6: Install a Phone System in the NT Voice Mail System Phone Installation Wizard - 5 of 5 The Phone Installation Wizard - 5 of 5 dialog box helps you to finish installing the phone system that you selected on the first Phone Installation Wizard dialog box.

  • Page 47: Step 7: Test The Nt Voice Mail

    Installing the NT Voice Mail Step 7: Test the NT Voice Mail Step 7: Test the NT Voice Mail Once the Voice Mail has been installed, perform the following tests to confirm that it is operating correctly. Automated Attendant Test Call into a trunk that you have assigned to the Voice Mail.

  • Page 48: Step 8: Tell Subscribers: Extensions/Mailbox Security Code

    Installing the NT Voice Mail Step 8: Tell Subscribers: Extensions/Mailbox Security Code Step 8: Tell Subscribers: Extensions/Mailbox Security Code To reach a Subscriber Mailbox from an extension, a Subscriber must dial one of the Voice Mail extension numbers. Let Subscribers know what these numbers are, even when extensions have Message Waiting keys.

  • Page 49: Basic Programming For The Nt Voice Mail

    Basic Programming for the NT Voice Mail Step 1: Modify Time and Date Basic Progr am min g for the NT Voice Mail Basic Programming for the NT Voice Mail This section explains the initial programming that will help you to get your NT Voice Mail “up and running.”...

  • Page 50: Step 2: Assign Extensions To The Voice Mail Ports

    Basic Programming for the NT Voice Mail Step 2: Assign Extensions to the Voice Mail Ports Step 2: Assign Extensions to the Voice Mail Ports A Voice Mail extension is physically connected to a Voice Mail port. For certain features to work properly, you must assign a Voice Mail extension to each port.

  • Page 51: Step 3: Check The Default Automated Attendant

    Basic Programming for the NT Voice Mail Step 3: Check the Default Automated Attendant Step 3: Check the Default Automated Attendant The Automated Attendant of the Voice Mail answers incoming calls to a mailbox by playing for the caller any recorded message for that mailbox. A typical mailbox message may begin: Thank you for calling the ABC company.
  • Page 52 Basic Programming for the NT Voice Mail Step 3: Check the Default Automated Attendant How the Default Automated Attendant Handles Calls Below is an example of how the Automated Attendant might handle a call. The call rings in on Port 1 on Wednesday (a workweek day) at 5:30 PM. The Automated Attendant looks at Answering Schedule Table 1, assigned to each port, to find out which Call Routing Mailbox (CR) and Dial Action Table (DAT) should answer the call.

  • Page 53: Step 4: Assign Answering Schedules Tables

    Basic Programming for the NT Voice Mail Step 4: Assign Answering Schedules Tables Step 4: Assign Answering Schedules Tables As stated in Step 3 of this section, you can assign an Answering Schedule Table to a port or a Trunk Mailbox (if your phone system allows the use of Trunk Mailboxes) or both.

  • Page 54: Step 5: Fill Out The Ast Worksheet

    Basic Programming for the NT Voice Mail Step 5: Fill out the AST Worksheet Step 5: Fill out the AST Worksheet Before you begin programming Answering Schedule Tables, find out how many different greetings the customer wants for the port or trunk. The number of greetings will determine how many sched- ules belong in the AST.
  • Page 55 Basic Programming for the NT Voice Mail Step 5: Fill out the AST Worksheet Use the AST worksheet below to plan how you want to modify your default settings for your AST schedules, so that they will be programmed with the schedules for business and non-business hours at the company where your Voice Mail system is located.

  • Page 56: Step 6: Create And/Or Customize Call Routing Mailboxes

    Basic Programming for the NT Voice Mail Step 6: Create and/or Customize Call Routing Mailboxes Step 6: Create and/or Customize Call Routing Mailboxes Before you can program the number of a Call Routing Mailbox into an AST, you must make sure that the mailbox exists.

  • Page 57: Step 7: Program The Asts

    Basic Programming for the NT Voice Mail Step 7: Program the ASTs Step 7: Program the ASTs Once you have finished the procedure in Step 6, you are ready to enter the data written on the AST worksheet into the NT Voice Mail system. To create (program) a new AST schedule: From the Voice Mail Main Screen, click Customize on the menu bar;...

  • Page 58: Step 8: Modify Welcome Messages

    Basic Programming for the NT Voice Mail Step 8: Modify Welcome Messages Step 8: Modify Welcome Messages A Welcome Message consists of both a greeting to outside callers after they dial the Voice Mail sys- tem and a list of their call-routing options (Instruction Menu). However, you must also record the Instruction Men Separately (see Step 10 on page 38).

  • Page 59: Use No Welcome Message

    Basic Programming for the NT Voice Mail Step 8: Modify Welcome Messages Use No Welcome Message Instead of using either the default Welcome Message or recording your own, you may prefer to use no Welcome Message at all. In this case, outside callers will hear no greeting or list of call-routing instructions after they dial into your Voice Mail system.

  • Page 60: Step 9: Modify The Dial Action Tables

    Basic Programming for the NT Voice Mail Step 9: Modify the Dial Action Tables Step 9: Modify the Dial Action Tables You must customize the routing options for each Dial Action Table (DAT) number that you used in Step 6. The table below shows the some of the routing options that the NT Voice Mail provides for –...
  • Page 61 Basic Programming for the NT Voice Mail Step 9: Modify the Dial Action Tables To plan modifications to the default settings: The table below explains how to assign certain call routing options to Key Z, which is what we are arbitrarily calling the key dialed by the caller.
  • Page 62 Basic Programming for the NT Voice Mail Step 9: Modify the Dial Action Tables To plan modifications to the default settings (cont’d) If you are using more than three Dial Action Tables, you may want to make copies of this page, so that you have the number of forms you need to set up each one.
  • Page 63 Basic Programming for the NT Voice Mail Step 9: Modify the Dial Action Tables To program the GOTO option: Click Customize on the menu bar, and select Dial Action Tables on the Customize menu. Decide which key you are going to use to program your GOTO. Select GOTO from the Action scroll list for that key.

  • Page 64: Recording A Name For A Mailbox

    Basic Programming for the NT Voice Mail Step 9: Modify the Dial Action Tables To program Directory Dialing by first name or last name (cont’d): Recording a Name for a Mailbox Select the Directory Dialing scheme (DIRL or DIRL) you want to apply to the mailbox names in your Voice Mail system.

  • Page 65: Setting Up A Dat For Dirf Or Dirl

    Basic Programming for the NT Voice Mail Step 9: Modify the Dial Action Tables To program Directory Dialing by first name or last name (cont’d): Setting up a DAT for DIRF or DIRL Click Customize on the menu bar, and select Dial Action Tables on the Customize menu. If you have assigned any DAT other than DAT 1 in Step 6 of the previous procedure, click the Next button until that DAT appears on your screen.

  • Page 66: Step 10: Record An Instruction Menu

    Basic Programming for the NT Voice Mail Step 10: Record an Instruction Menu Step 10: Record an Instruction Menu In addition to the Welcome Message, there is a list of call-routing options that repeats those in the Instruction Menu part of your Welcome Message (see Step 8). If a caller dials an invalid entry after listening to the Welcome Message, the Automated Attendant will repeat only the Instruction Menu but not the greeting to callers.
  • Page 67 Basic Programming for the NT Voice Mail Step 10: Record an Instruction Menu To record a Instruction Menu: Log onto the System Administrator Mailbox. Dial the Security Code, if required. Press S A (7 2) for the System Administrator Menu. Press I (4) for the Instruction Menu Mailbox.

  • Page 68: Step 11: Record Names For The Subscriber Mailboxes

    Basic Programming for the NT Voice Mail Step 11: Record Names for the Subscriber Mailboxes Step 11: Record Names for the Subscriber Mailboxes A name should be recorded to identify each Subscriber Mailbox in the Voice Mail system. The name recording may last up to 10 seconds. Either the System Administrator or the Subscriber to whom the mailbox belongs may record the name for each Subscriber Mailbox.

  • Page 69: Advanced Setup Options For The Nt Voice Mail

    Advanced Setup Options for the NT Voice Mail Configure a Computer at the Remote Location Advanced Setup Options fo r the NT Voice Mail Advanced Setup Options for the NT Voice Mail This section explains how to: Configure a computer at a remote location for accessing the NT Voice Mail through a modem. (This setup assumes you have already connected the Voice Mail’s internal modem, see page 9).
  • Page 70 Advanced Setup Options for the NT Voice Mail Configure a Computer at the Remote Location Double-click the Make New Connection icon. You see the first page of the Make New Connection Wizard. Click Next. You see the following if your modem is not connected and turned on. See your Network Administrator.
  • Page 71 Advanced Setup Options for the NT Voice Mail Configure a Computer at the Remote Location In the Select a device field, enter your computer’s modem device. Click Configure to change any options for your modem. When you are done, click Next. In the Area code field, enter the area code for the NT Voice Mail’s modem.
  • Page 72 Advanced Setup Options for the NT Voice Mail Configure a Computer at the Remote Location 10. Double-click the new icon for the connection you just made. You see: 11. In the User Name field, enter the name of the NT User Account that was created in the NT Voice Mail Server for remote computers.

  • Page 73: Accessing The Nt Voice Mail Modem

    Advanced Setup Options for the NT Voice Mail Configure a Computer at the Remote Location 14. Click Connect. You will connect to the NT Voice Mail. Accessing the NT Voice Mail Modem After configuring the NT Voice Mail and the remote computer, it is simple to connect to Voice Mail’s Internal modem: To connect to the NT Voice Mail (using the modem): ¿...

  • Page 74: Connect The Nt Voice Mail To Your Lan

    Advanced Setup Options for the NT Voice Mail Connect the NT Voice Mail to Your LAN Connect the NT Voice Mail to Your LAN Connecting to a LAN should be done by your LAN Manager (someone who is knowledgeable in configuring LANs).

  • Page 75: Status Leds

    Advanced Setup Options for the NT Voice Mail Connect the NT Voice Mail to Your LAN Status LEDs The Network Card has three status LEDs: Link, Activity (Activity) and 100 N. After connecting to the LAN, you may see these LEDs light. The Activity LED blinks when data is transmitted or received from the ethernet cable.
  • Page 76 Advanced Setup Options for the NT Voice Mail To enter the LAN Parameters: ¿ ¿ On the NT Voice Mail’s desktop, click Start Settings Control Panel. Double-click Network. Select the Protocols tab on the Network dialog box. Double-click TCP/IP Protocol. If you are using values other than those already setup for you, select the Specify an IP address radio box.

  • Page 77: The Nt Voice Mail Features

    The NT Voice Mail Features About the NT Voice Mail System Chapter 2: Features The NT Voice Mail Features Introducing the NT Voice Mail System About the NT Voice Mail System The NT Voice Mail system provides a fully-integrated Automated Attendant and Voice Mail for your telephone system.

  • Page 78: Specifications

    The NT Voice Mail Features About the Features Chapter Specifications 4 to 24-ports Ports Voice Storage 250 hours Up to 4000 Mailboxes Tenants Answer Schedule Tables Dial Action Tables Telephone System Interface • A Mitel phone system requires a D42-SX card. A Norstar phone system requires a D42NS card.

  • Page 79: Nt Voice Mail Compatibility

    The NT Voice Mail Features NT Voice Mail Compatibility NT Voice Mail Compatibility The NT Voice Mail system operates in conjunction with the phone system that you install. To see a list of phone systems that you can install with your Voice Mail system: Click File on the NT Voice Mail menu bar.

  • Page 80: System Features

    The NT Voice Mail Features System Features System Features Depending on how the system is set up, the following features are available: Caller ID Availability: If supplied by the CO, supported by the phone system (such as the124i/ 384i, ONYX VS and ONYX IV with sofware 3.0 or higher), and installed by the manufacturer.
  • Page 81 The NT Voice Mail Features System Features To set up Centralized Voice Mail: Phone Programming for the Master ONYX IV All systems must be equipped with either T1 or Analog Tie Lines. Make sure that the extension numbers in the Master and in the Slaves do not overlap. Connect the Voice Mail to the Master ONYX IV in the usual way.

  • Page 82: Fax Mail

    The NT Voice Mail Features System Features FAX Mail Availability: Only when the FAX option is purchased and installed. The FAX Mail Option lets a caller use the Voice Mail to send a FAX to a Subscriber, Guest, or — Message Center Mailbox.

  • Page 83: Nvm-Desktop Messaging

    The NT Voice Mail Features System Features NVM-Desktop Messaging Availability: All NT Voice Mail systems unless otherwise noted. NVM-Desktop Messaging is an add-on option for the NT Voice Mail system that provides on- screen Voice Mail, FAX Mail, and E-Mail capability. To support 64 or fewer client workstations, NVM-Desktop Messaging requires a minimum of 8 MB of RAM.
  • Page 84 The NT Voice Mail Features System Features Voice Prompts (cont’d) Voice Mail Customization If desired, the System Administrator cancustomize all the system voice prompts by re-record- ing them so that company greetings, names, and prompts are recorded in the same voice. Bilingual Voice Prompts The NT Voice Mail can accomodate voice prompts in two languages.

  • Page 85: Automated Attendant Features

    The NT Voice Mail Features Automated Attendant Features Automated Attendant Features Your NT Voice Mail system may contain the following features. Answering Schedule Override Availability: All NT Voice Mail systems unless otherwise noted. Lets the System Administrator at any Touch Tone Telephone override the answering schedule that is currently in effect.

  • Page 86: Call Blocking

    The NT Voice Mail Features Automated Attendant Features Call Blocking Availability: All NT Voice Mail systems unless otherwise noted. Prevents a Subscriber extension from receiving Automated Attendant calls. After announcing Extension XXX is not available, the Automated Attendant lets the caller leave a message or use a different option.

  • Page 87: Call Queuing

    The NT Voice Mail Features Automated Attendant Features Call Queuing Availability: All NT Voice Mail systems unless otherwise noted. Lets Automated Attendant callers queue (wait in line) for a Subscriber extension when it is busy. The NT Voice Mail tells the waiting callers their place in the queue so they have a general idea of the wait time, and the NT Voice Mail plays music while they wait.

  • Page 88: Flexible Answering Schedules

    The NT Voice Mail Features Automated Attendant Features Flexible Answering Schedules Availability: All NT Voice Mail systems unless otherwise noted. Lets the System Administrator program the Automated Attendant to greet callers in a variety of ways: one way during the weekdays, another way at night, another way during the weekends, etc. The System Administrator simply records the greetings, then programs the day or date and time that each one should play.

  • Page 89: Transfer To An Automatic Call Distribution Group

    The NT Voice Mail Features Automated Attendant Features Flexible Call Routing (cont’d) In a screened transfer (TRF): The NT Voice Mail transfers the call to the extension and then checks to see whether or not the extension picked up the call. If the extension user does not pick up the call, the NT Voice Mail plays the extension status message (Extension XXX is busy) and lets the caller leave a message or select a different routing option.

  • Page 90: Access (Log Onto) The Voice Mail System

    The NT Voice Mail Features Automated Attendant Features Flexible Call Routing (Cont’d) Access (Log Onto) the Voice Mail System Callers dial a single-digit code and then their own mailbox numbers in order to access their ownmessages as well as all of the Voice Mail features. Hang up the Call When a caller presses the Hangup key, the NT Voice Mail says Good-bye and terminates the call.

  • Page 91: Status Monitor

    The NT Voice Mail Features Automated Attendant Features Status Monitor Availability: Only on certain ONYX phone systems Speeds up Automated Attendant transfers. Since the NT Voice Mail knows the status of an exten- sion without calling it, it does not take the time to call extensions that are busy, in Do Not Disturb, or extensions that do not exist.

  • Page 92: Mailboxes

    The NT Voice Mail Features Mailboxes Mailboxes Your NT Voice Mail system may contain one or more of the following mailbox types. In addition, these pages also describe features that are available to the mailboxes. Announcement Mailbox Availability: All NT Voice Mail systems unless otherwise noted. Plays announcements recorded by the System Administrator to Automated Attendant callers.

  • Page 93: Directory Dialing Mailbox

    The NT Voice Mail Features Mailboxes Call Routing Mailbox (Cont’d) Programming Customize, Mailbox Options, Add/Edit, Mailbox # Create/Customize a Call Routing Mailbox. See page 187. Customize, Dial Action Tables Set up Actions and Numbers in DAT (for instructions, see Customizing Dial Action Tables, starting on page 129.). Call System Administrator Mailbox: Dial SA (7 2) and W (9) Record Welcome Message.

  • Page 94: Distribution Mailbox

    The NT Voice Mail Features Mailboxes Distribution Mailbox Availability: All NT Voice Mail systems unless otherwise noted. Lets someone record a message once and have the Voice Mail send (distribute) it to everyone whose mailbox is listed on a Distribution List. To send the message after recording it, the per- son simply enters the Distribution Mailbox number or name associated with the Distribution List.

  • Page 95: About Fax Distribution Lists

    The NT Voice Mail Features Mailboxes About FAX Distribution Lists Included in the feature are 16 FAX Distribution Lists. A FAX Distribution List lets the NT Voice Mail send up to 10 different FAX documents to 100 FAX numbers (maximum) on the date and at the time you select.

  • Page 96: Guest Mailbox

    The NT Voice Mail Features Mailboxes Guest Mailbox Availability: All NT Voice Mail systems unless otherwise noted. Lets an outside vendor have a mailbox for receiving and (optionally) sending messages. To streamline the communication between the vendor and company employees, a guest can use a Guest Mailbox from inside or outside the company.

  • Page 97: Network Mailbox

    The NT Voice Mail Features Mailboxes Network Mailbox Availability: Voice Mail systems that allow AMIS Networking. Provides the Voice Mail Networking option, so that NT Voice Mail users can exchange mes- sages with any other Voice Mail system that allows AMIS Networking. Mailbox users can call their mailboxes and record a message for someone who is using a different Voice Mail system.

  • Page 98: Subscriber Mailbox

    The NT Voice Mail Features Mailboxes Subscriber Mailbox Availability: All NT Voice Mail systems unless otherwise noted. A Subscriber Mailbox is assigned to an extension, so that an extension user (Subscriber) can access the NT Voice Mail features. Extension users call their Subscriber Mailboxes from their own extensions, someone else's extension or from outside the company.

  • Page 99: System Messaging And Recording Options

    The NT Voice Mail Features System Messaging and Recording Options System Messaging and Recording Options Announcement Message Availability: All NT Voice Mail systems unless otherwise noted. Recorded by the System Administrator, this message plays in an Announcement or ACD Announcement Mailbox. Typical announcement messages include meeting schedules, movie listings, daily specials, and new product information.

  • Page 100: Directory Dialing Message

    The NT Voice Mail Features System Messaging and Recording Options Directory Dialing Message Availability: All NT Voice Mail systems unless otherwise noted. Tells a caller what letters (name) to dial to call an extension or mailbox. The System Adminis- trator can record a Directory Dialing Message for an Extension Name Directory in a Call Rout- ing Mailbox or for a Directory Dialing Mailbox itself.

  • Page 101: Interactive Prompts

    The NT Voice Mail Features System Messaging and Recording Options Interactive Prompts Availability: All NT Voice Mail systems unless otherwise noted. Play in an Interactive Mailbox in the order recorded by the System Administrator. Interactive prompts consist of questions or requests for information from the caller. After playing each prompt, the NT Voice Mail records a beep indicating that the caller should now record a response to the prompt.

  • Page 102: Message Listen Mode

    The NT Voice Mail Features System Messaging and Recording Options Message Listen Mode Availability: All NT Voice Mail systems unless otherwise noted. The Message Listen Mode setting determines the type of messages that the Voice Mail will play, when someone presses L (5) to listen to the messages stored in a Subscriber, Guest, or Message Center Mailbox.

  • Page 103: Message Playback Direction

    The NT Voice Mail Features System Messaging and Recording Options Message Playback Direction Availability: All NT Voice Mail systems unless otherwise noted. Sets the preferred playback order for messages in a mailbox. The playback order may be either FIFO or LIFO: FIFO (first in, first out) plays messages in the order that they were left, starting with the oldest message...

  • Page 104: Music On Hold

    The NT Voice Mail Features System Messaging and Recording Options Music On Hold Availability: All NT Voice Mail systems unless otherwise noted. Provides music or an announcement to callers who are queuing (waiting) for a busy extension. The System Administrator can make a new Music On Hold (MOH) recording to replace the default MOH.

  • Page 105: System Administration And Maintenance

    The NT Voice Mail Features System Administration and Maintenance System Administration and Maintenance Local Backup Availability: All NT Voice Mail systems unless otherwise noted. Lets the System Administrator capture any or all of the following items from your hard drive and store them onto either a super diskette or another hard drive on the LAN (if allowed to do so by your Network Administrator): FAX documents...

  • Page 106: Port Activities (Formerly Diagnostics)

    The NT Voice Mail Features System Administration and Maintenance Port Activities (formerly Diagnostics) Availability: All NT Voice Mail systems unless otherwise noted. Shows the activity on each Voice Mail port as it happens. The screen shows the following information for each port: Call State shows the state of a call that the port is handling Port State...

  • Page 107: Reports

    The NT Voice Mail Features System Administration and Maintenance Reports Availability: All NT Voice Mail systems unless otherwise noted. Show the database options, messaging options, and errors in an easy-to-read format. The reports listed below can be printed and/or viewed on the screen: Answering Schedules shows selected Answering Schedule Tables by day/date, time, and mailbox number.

  • Page 108: Ports In/Out Of Service

    The NT Voice Mail Features System Administration and Maintenance Reports (Cont’d) Mailbox - Access Count shows how many times the mailbox has been accessed. Mailbox - Call Flags shows whether Mailbox Greeting/Automated Attendant Do Not Disturb, Page Greeting, Mailbox Name, Call Announcing, Call Waiting, and Call Queuing have been enabled for a mailbox.

  • Page 109: Port Self Test

    The NT Voice Mail Features System Administration and Maintenance Port Self Test Availability: All NT Voice Mail systems unless otherwise noted. — Tests the ports to determine whether or not they are alive functioning properly. To perform this test correctly, you must have the lines connected to the Voice Mail ports. During the test, the NT Voice Mail takes the port off hook and listens for dial tone.

  • Page 110: System Re-Initialization

    The NT Voice Mail Features System Administration and Maintenance System Re-initialization Availability: All NT Voice Mail systems unless otherwise noted. Re-initializes the NT Voice Mail database to its default configuration. Programming Double-click the My Computer icon on the desktop. Double-click the Control Panel icon on the My Computer window. Double-click the Services icon on the Control Panel window.

  • Page 111: User Features

    The NT Voice Mail Features User Features User Features Auto Forward Availability: All NT Voice Mail systems unless otherwise noted. When Auto Forward is enabled, the NT Voice Mail will forward a user’s messages to a partner mailbox (a mailbox belonging to another user). As a result, if the user goes on vacation, the partner can immediately respond to any messages that the vacationing user receives.

  • Page 112: Calling Automated Attendant

    The NT Voice Mail Features User Features Calling Automated Attendant Availability: All NT Voice Mail systems unless otherwise noted. Callers can reach the Automated Attendant in any of the following ways: From outside the company by dialing the telephone number for the Automated Attendant After leaving a message for someone via the Automated Attendant After exiting their own mailboxes.

  • Page 113: Checking/Deleting A Message

    The NT Voice Mail Features User Features Checking/Deleting a Message Availability: All NT Voice Mail systems unless otherwise noted. After recording and sending a message, the message sender can check to see whether the intended recipient listened to it by using one of the following features: RS (Record and Send) MF (Message Forward) FD (Future Delivery).

  • Page 114: Listening To Messages

    The NT Voice Mail Features User Features Listening to Messages Availability: All NT Voice Mail systems unless otherwise noted. Users can listen to their messages after calling (logging onto) their mailboxes. In the User's Guide, see also: How to Know You Have Messages Listening to Your Messages.

  • Page 115: Paging Message

    The NT Voice Mail Features User Features Listening Options (Cont’d) Programming Customize, Mailbox Options, Edit, Mailbox #, Subscriber, Messaging tab Select FIFO or LIFO for Message Playback, page 277 Select All, New, Saved, or Held for Message Listen Mode, page 277 Customize, System Options, Timers tab Set Message Backup/Go-Ahead Time, page 329.

  • Page 116: Recording A Confidential Message

    The NT Voice Mail Features User Features Recording a Confidential Message Availability: All NT Voice Mail systems unless otherwise noted. After using the RS (7 7) command to record and send a message, a Voice Mail user can press a programmed dialpad key in order to tag the message as confidential.

  • Page 117: Recording Options

    The NT Voice Mail Features User Features Recording Options Availability: All NT Voice Mail systems unless otherwise noted. While recording a message, a user can press: * to pause the recording and then press * again to resume recording B (2) to backup 5 seconds and listen to (review) the recording B B (2 2) to back up to the beginning and then listen to the recordings E (3) to erase the recording T I (8 4) to hear the time and date of the recording...

  • Page 118: Transfer To A Mailbox

    The NT Voice Mail Features User Features Transfer to a Mailbox Availability: All NT Voice Mail systems unless otherwise noted. A user can transfer an outside call to a co-worker's mailbox, so that the caller can leave a mes- sage. This feature is handy, whenever the user is out of the office and needs someone to cover calls.

  • Page 119: Understanding The Nt Voice Mail Main Screen

    Understanding the NT Voice Mail Main Screen Understanding th e NT Voice Mail Main Screen Chapter 3: Programming About the Programming Chapter Chapter 3 (Programming) explains how to use to program your Voice Mail system. From your com- puter, you can install the phone system you plan to use and the ports through which calls will enter and leave your Voice Mail.

  • Page 120: The Nt Voice Mail Main Screen

    Introduction Understanding the NT Voice Mail Main Screen To program this Voice Mail, you need to have a good working knowledge of Windows NT (includ- ing its operation and terminology). The NT Voice Mail Main Screen The Main Screen for the NT Voice Mail is divided into the following areas: Menu Bar provides access to most of the programmable options in the Voice Mail.

  • Page 121: File

    Introduction Understanding the NT Voice Mail Main Screen To view an item on the Menu Bar: Click on an item. You see a drop-down menu. Be sure to view the Status Bar for additional information that may be shown. For example, to see the contents of File and its submenu: File To view the contents of File: Click File.
  • Page 122 Introduction Understanding the NT Voice Mail Main Screen Menu Bar Drop-Down Menu Item Item information: Install Phone System See page 119 Ports See page 99 SMDI Config See page 101 Save Database See page 98 File Save Current Report See page 347 Print Print Preview Print Setup...
  • Page 123 Introduction Understanding the NT Voice Mail Main Screen Menu Bar Drop-Down Menu Item Item information: Multiple Reports See page 347 Auto Attendant Port See page 349 Trunk See page 350 Answering Schedule Tables See page 351 Caller I.D. Tables See page 115 Distribution Lists See page 355 Documents...

  • Page 124: Navigating The Screens

    Introduction Understanding the NT Voice Mail Main Screen Navigating the Screens For the most part, you use standard Windows operation to move through the screens (point, click, etc.). When you select a Menu Bar Item (or an item from a subsequent Drop-Down Menu), you see a main window or dialog box for that area.

  • Page 125: Using The Options Buttons

    Introduction Understanding the NT Voice Mail Main Screen Using the Options Buttons Not all buttons appear for all screens. Use Option Button: To Perform this function: Click this button to save your edits. After clicking Apply, the dialog box (screen) remains displayed so that you can con- tinue programming.

  • Page 126: Saving Your Database

    Introduction Understanding the NT Voice Mail Main Screen Saving Your Database After you finish programming the Voice Mail, you should save your database. To save your database: ¿ Click File Save. When the database is saved you return to the NT Voice Mail Main Screen.

  • Page 127: Installing The Ports

    Installing the Ports Install Voice Mail Ports Dialog Box Installing th e Ports Voice Mail Ports When installed and In Service, each Voice Mail port in your system serves as an entrance for inbound calls and an exit for outbound calls. The NT Voice Mail can have a maximum number of 24 ports installed.
  • Page 128 Installing the Ports Install Voice Mail Ports Dialog Box From the Install Voice Mail Ports dialog box: – Enter the number of Voice Mail ports that you want to install (1 24). Click the button to save your entry. If you entered a number within the limit for your Voice Mail model as explained in step 1, you will see a confirmation of your port installation on a dialog box similar to the one shown below.

  • Page 129: Smdi Installation

    Installing SMDI SMDI Installation Installing SMDI SMDI Not used. Chapter 3: Programming NT System Guide 101...
  • Page 130 Installing SMDI Chapter 3: Programming 102 NT System Guide...

  • Page 131: Viewing Installation Settings

    Viewing Installation Settings Installation Settings Dialog Box Viewing Installation Settings Installation Settings Suppose that you have forgotten which phone system or how many ports you installed in your Voice Mail system. Or suppose you have forgotten how you set your voice compression rate, mail- box default security code, or default bilingual mode (if any).
  • Page 132 Viewing Installation Settings Installation Settings Dialog Box Chapter 3: Programming 104 NT System Guide...

  • Page 133: Customizing Answering Schedule Tables

    Customizing Answering Schedule Tables AST Trunk Mailbox/Port Assignment Custom izing Answering Schedule Tables Answering Schedule Tables An Answering Schedule Table (AST) helps the Automated Attendant to provide a Welcome Message to callers who dial in to the Voice Mail system. The Welcome Message now consists of both a greeting to callers and the call-routing options appropriate to the day of the week, the date, and the time of day when the call entered the Voice Mail.

  • Page 134: Creating And Programming Asts

    Customizing Answering Schedule Tables Creating and Programming ASTs Creating and Programming ASTs You can create and program up to 50 ASTs in your Voice Mail system. Each AST may contain up to 20 AST schedules. Following the instructions in this chapter will help you to: create your ASTs program (customize) each AST schedule to match a schedule used at your company assign by number the mailbox containing the appropriate greeting to each schedule.
  • Page 135 Customizing Answering Schedule Tables Creating and Programming ASTs To customize Answering Schedule Tables (cont’d): You will see the General tab of the Answer Schedule Table Options dialog box. As shown below, the Call Routing Mailboxes 811, 812, 813, and 814 have been assigned to each of the first four schedules: Schedule 1 Morn (Mo-Fr, 8AM)

  • Page 136: General Tab

    Customizing Answering Schedule Tables General Tab General Tab Availability: All phone systems The General tab displays the following Answering Schedule fields: Schedule # Each schedule number is defined by a starting date called Day(s) or Date and a starting time called Time.

  • Page 137: The Mailbox

    Customizing Answering Schedule Tables General Tab The Mailbox The Mailbox option refers to the mailbox where the Voice Mail directs a call on the day/date and at time you selected in the two options above. While you can program an AST to direct a call to any of the mailbox types described below, an AST often points to a Call Routing Mailbox.
  • Page 138 Customizing Answering Schedule Tables General Tab The Mailbox (cont’d) Call Routing Mailbox (cont’d) Separate Instruction Menu Or a Call Routing Mailbox may contain a separate Instruction Menu instead of the whole Wel- come Message described above. This Instruction Menu is a list of call-routing options that duplicates those in the Welcome Message without repeating the greeting to callers.

  • Page 139: Message Center Mailbox

    Customizing Answering Schedule Tables General Tab The Mailbox (cont’d) Call Routing Mailbox (cont’d) Entries: Call Routing Mailbox number Notes: To create and/or customize a Call Routing Mailbox: 1. Select Mailbox Options on the Customize menu. 2. Follow the instructions in Customizing Mailbox Options. 3.

  • Page 140: Announcement Mailbox

    Customizing Answering Schedule Tables General Tab The Mailbox (cont’d) Announcement Mailbox An Announcement Mailbox is an information-only mailbox that contains a specific announcement message, such as a movie or meeting schedule. After transferring the call to an Announcement Mailbox, the Automated Attendant will play the message and then hang up. Entries: Announcement Mailbox number Notes:...

  • Page 141: Subscriber Mailbox

    Customizing Answering Schedule Tables General Tab The Mailbox (cont’d) Subscriber Mailbox A Subscriber Mailbox is a mailbox that you assign to an extension, so that the extension user can access the Voice Mail features. After transferring the call into the Subscriber Mailbox, the Voice Mail plays, You have ___ messages.

  • Page 142: How The Automated Attendant Routes A Trunk Call

    Customizing Answering Schedule Tables How the Automated Attendant Routes a Trunk Call How the Automated Attendant Routes a Trunk Call Trunk XXX rings into VM port #1 on Monday at 8 A.M. Does Phone System send Trunk ID Protocol? Does Does Does Lookup Table...

  • Page 143: Customizing Caller I.d. Tables

    All Versions of the NT Voice Mail. However, the phone system must sup- port Caller I.D (such as the ONYX and the Nitsuko 24i/384i). The Automated Attendant knows where to transfer a call just by looking at the caller’s telephone number, which is the Caller I.D.

  • Page 144: General Tab

    Availability: All versions of the NT Voice Mail. The phone system (such as the ONYX and Nitsuko 241/384i) must supply Caller I.D. This string is the Caller I.D. telephone number. For example, if you enter 2033785555, the Auto- mated Attendant will dial the number in the Caller I.D. Action only if the incoming telephone num- ber matches 2033785555.

  • Page 145: Caller I.d. Action

    Availability: All versions of the NT Voice Mail. The phone system (such as the ONYX and Nitsuko 241/384i) must support Caller I.D. This string is the number that the Automated Attendant should dial when it receives a call from the number in the corresponding Caller I.D. Match string described on the previous page.
  • Page 146 Customizing Caller I.D. Tables General Tab Chapter 3: Programming 118 NT System Guide...

  • Page 147: Customizing Callout Options

    Customizing Callout Options Message Notification Custom izing Callou t Options Callout Options You can customize Callout options (Message Notification options) to specify how the Voice Mail will notify people who have received messages in their Subscriber, Guest, or Message Center Mailboxes.
  • Page 148 Customizing Callout Options Message Notification To enable Message Notification and FAX callbacks (if the FAX option has been installed) for a mailbox: Click Customize on the menu bar, and select Mailbox Options on the Customize menu. Select Edit on the Mailbox Options menu. On the Mailbox Range dialog box: Enter the number of the mailbox in both the Start Number box and the End Number box, and click the...

  • Page 149: General Tab

    Customizing Callout Options General Tab General Tab You will see the following Callout Options on the General tab: General (Non-Pager) Callouts Availability: All phone systems General (Non-Pager) Callouts includes Times (minutes), Number of Rings, and Number of Attempts. Times (minutes) Times (minutes) includes Wait between, Wait between RNA, and Wait between Busy.

  • Page 150: Number Of Attempts

    Customizing Callout Options General Tab General (Non-Pager) Callouts (cont’d) Number of Attempts The Number of Attempts value sets the number of times that the Voice Mail will redial an unacknowledged notification call, a notification call to any busy number, or a notification call to an unanswered non-pager number.

  • Page 151: Callout Report

    Customizing Callout Options General Tab Pager Callouts (cont’d) Callout Report The value for this check box determines whether Callout Report is enabled or disabled. When it is enabled, the Voice Mail will generate a Message Notification report. Default: Entries: - Enabled - Disabled Notes: When you have finished entering values for the options on the General tab of the Callout Options...

  • Page 152: Optional Tab

    Customizing Callout Options Optional Tab Optional Tab Click the Optional tab on the Callout Options dialog box to display the screen shown below. The following Callout Options are displayed on the Optional tab: Network Callouts The Network Callouts option includes Wait between (minutes) and Number of Attempts. Availability: All phone systems Wait between (minutes)

  • Page 153: Fax Callouts

    Customizing Callout Options Optional Tab Fax Callouts The Network Callouts option includes Wait between (minutes), Number of Attempts, and Delay before Fax Carrier Detect (seconds). Availability: Only when the FAX option is purchased and installed. Wait between (minutes) The Wait between value sets the delay (wait time) in minutes, before the Voice Mail will redial an incomplete FAX callout.

  • Page 154: Rings Per Wake-Up Call

    Customizing Callout Options Optional Tab Hotel/Motel (cont’d) Rings per Wake-Up Call The Rings per Wake-Up Call value sets the number of times that the Voice Mail will ring the recipient’s telephone for each wake-up call. Default: Entries: – Notes: Caller ID The Caller ID option includes the Insert Leading “1”...

  • Page 155: Make Call Suffix Digits

    Customizing Callout Options Optional Tab Caller ID (cont’d) Make Call Suffix Digits The Make Call Suffix Digits value determines the string of digits, if any, that the Voice Mail will dial after dialing a caller I.D. number. Default: None Entries: Up to 10 digits, including the following special codes: F - Flash W - Wait for dial tone...
  • Page 156 Customizing Callout Options Optional Tab Chapter 3: Programming 128 NT System Guide...

  • Page 157: Customizing Dial Action Tables

    Customizing Dial Action Tables Key Actions and Key Numbers Custom izing Dial Action Tables Dial Action Tables A Dial Action Table (DAT) is a table for the Automated Attendant (operator), which you have pro- grammed and then assigned to a Call Routing Mailbox or a Directory Dialing Mailbox. The DAT tells the Automated Attendant how to handle the digits that are dialed during an inbound call.
  • Page 158 Customizing Dial Action Tables Key Actions and Key Numbers To customize a Dial Action Table: Click Customize from the menu bar to display the Customize menu shown below. Select Dial Action Tables on the Customize menu. You will see the General tab of the Answer Schedule Table Options dialog box. When this dialog box first appears on your screen, it will display Dial Action Table 1 for whatever phone system is currently installed in your Voice Mail system.

  • Page 159: General Tab

    Customizing Dial Action Tables General Tab General Tab The General tab displays a Key Action and a Key Number for each key listed on the Dial Action Table and for the TIMEOUT function. Key Action is the call-routing option assigned to dialpad key 0 - 9, *, and # or to the TIMEOUT function. The value in the Key Action field specifies how the call is to be transferred (routed), when a caller dials the key associated with the Key Action.
  • Page 160 Customizing Dial Action Tables General Tab Key Action (cont’d) Screened Transfer to an Extension (cont’d) If the Voice Mail is set up with screened transfers (TRFs), extension users must not forward their phones to the Voice Mail, unless the value of the phone system timer for the number of rings before forwarding has been set to a higher value than that of the Number of Rings before Redirect timer in the Call Routing Mailbox that processed the call.
  • Page 161 Customizing Dial Action Tables General Tab Key Action (cont’d) Screened Transfer to an Extension (cont’d) Notes The Delay (rings or seconds) before Redirect Transfer option for the Call Routing Mailbox determines the number of times that an extension (cont’d): rings before the Voice Mail will retrieve the call. To customize this option for the Call Routing Mailbox: 1.

  • Page 162: Monitored Transfer

    Customizing Dial Action Tables General Tab Key Action (cont’d) Monitored Transfer A monitored transfer is a type of Automated Attendant transfer to an extension or mailbox. This type of transfer is typically referred to as Release to Ringback. Monitored transfers are typically used to transfer calls to Hunt Groups or extensions that use Call Forwarding on Ring No Answer.
  • Page 163 Customizing Dial Action Tables General Tab Key Action (cont’d) Monitored Transfer (cont’d) Notes (cont’d) To let a Guest, Subscriber, or Message Center extension receive moni- tored transfers but not messages after incomplete transfers, make sure that you do both of the following: assign the extension number to the Extension field of a Guest, Subscriber, or Message Center Mailbox.

  • Page 164: Unscreened Transfer To An Extension

    Customizing Dial Action Tables General Tab Key Action (cont’d) Unscreened Transfer to an Extension Lets a caller make an unscreened transfer to a Subscriber, Guest, or Message Center extension by pressing a dialpad key or by dialing the extension number. If the transfer is incomplete, the telephone system programming dictates where the call goes.

  • Page 165: Record A Message/Quick Message

    Customizing Dial Action Tables General Tab Key Action (cont’d) Record a Message/Quick Message With Record a Message, a caller can press a programmed dialpad key to record a message in a Guest, Distribution, or Subscriber Mailbox that you have specified. With Quick Message, a caller can press a programmed dialpad key and then the number for any Guest, Distribution, or Subscriber Mailbox in order to record a message and leave it in that mailbox.

  • Page 166: Record A Message For A Distribution List

    Customizing Dial Action Tables General Tab Key Action (cont’d) Record a Message for a Distribution List Lets a caller access a Distribution Mailbox through the Automated Attendant and then record a message for its Distribution List by using the GOTO, TRF, and UTRF actions. Once the caller accesses the Distribution Mailbox, the Voice Mail will prompt, At the tone, you can record your message for (Distribution Mailbox number or name).
  • Page 167 Customizing Dial Action Tables General Tab Key Action (cont’d) Directory Dialing by First/Last Name (cont’d) Entries: DIRF DIRL Notes: The Voice Mail will perform a screened transfer (TRF) or an unscreened transfer (UTRF) or a GOTO, when you program a DIRF or a DIRL in a DAT.
  • Page 168 Customizing Dial Action Tables General Tab Key Action (cont’d) Tag Urgent and/or Confidential Recorded Messages lets a caller press a programmed dialpad key to tag a recorded message as either urgent or confidential before leaving that message in a mailbox. You can select any of these values from the scroll-down menu for the Key Action field: If you select: the Voice Mail would play:...
  • Page 169 Customizing Dial Action Tables General Tab Key Action (cont’d) Log On to a Mailbox Lets a caller press a programmed dialpad key and then a mailbox number to log on to a Sub- scriber, Guest, or Message Center Mailbox. This action also lets a caller log on to: a specific mailbox by pressing one key, OR any mailbox by dialing its mailbox number.

  • Page 170: Go To A Mailbox

    Customizing Dial Action Tables General Tab Key Action (cont’d) Go to a Mailbox Lets a caller press a programmed dialpad key or dial a mailbox number in order to be routed to a mailbox. A GOTO is often used to daisy-chain Call Routing Mailboxes in order to create a multilayer menu tree of dialing options.

  • Page 171: Go To Language 1 Or Language 2

    Customizing Dial Action Tables General Tab Key Action (cont’d) Go to Language 1 or Language 2 Availability: Only for systems with voice prompts in two or more languages. Lets a caller press the programmed dialpad key to go to a mailbox and then hear all system voice prompts in one of two language modes: Language 1 or Language 2.

  • Page 172: Record Fax Mail Messages

    Customizing Dial Action Tables General Tab Key Action (cont’d) Record FAX Mail Messages Availability: Only when the FAX option is purchased and installed. Lets a caller press a programmed dialpad key to record a FAX Mail message. Before recording the message, the Voice Mail prompts, Press the START key on your FAX machine when you hear the tone...

  • Page 173: Key Number

    Customizing Dial Action Tables General Tab Key Number The Key Number in a DAT identifies the target of the Key Action. The target is the place to which the call is transferred after the Voice Mail performs the specified Key Action. The place may be a mailbox, extension, or the Automated Attendant.

  • Page 174: For A Dialpad Key (Cont'd)

    Customizing Dial Action Tables General Tab Key Number (cont’d) For a Dialpad Key (cont’d) “Z” and “R” (cont’d) MCRMB = 811 CRMB = 900 CRMB = 901 DAT = 1 DAT = 10 DAT = 11 0 = UTRF 0 = GOTO 0 = TRF 200 (operator)* Z901...
  • Page 175 Customizing Dial Action Tables General Tab Key Number (cont’d) For a Dialpad Key (cont’d) Entries: None Up to 30 characters: Specific extension/mailbox number or just digits – 9, *, #, including: – a caller-dialed digit that the Voice Mail must recognize –...

  • Page 176: For The Timeout Function

    Customizing Dial Action Tables General Tab Key Number (cont’d) For the TIMEOUT Function For the TIMEOUT function, the Key Number refers to the number dialed by the Automated Attendant, when a caller does not dial any digit within a certain time interval after the Instruction Menu has played.

  • Page 177: Example Of A Dial Action Table

    Customizing Dial Action Tables Example of a Dial Action Table Example of a Dial Action Table How you set up each DAT depends on the extension or mailbox numbering in your Voice Mail system. It also depends on how the caller will reach the Automated Attendant. For example: Suppose you were setting up a DAT for a Voice Mail system where the extension are numbered –...
  • Page 178 Customizing Dial Action Tables Example of a Dial Action Table Chapter 3: Programming 150 NT System Guide...

  • Page 179: Customizing Distribution Lists

    Customizing Distribution Lists Distribution Mailbox Custom izing Distributio n Lists Distribution Lists A distribution list is used by a caller to have the Voice Mail send (distribute) the same recorded message to everyone whose mailbox is listed. A special number or name identifies each distribu- tion list.

  • Page 180: General Tab

    Customizing Distribution Lists General Tab To access Distribution Lists (cont’d): Select Distribution Lists on the Customize menu to display the General tab of the Distribution Lists dialog box. General Tab On the General tab are the following fields associated with a distribution list: Index Availability: All phone systems...
  • Page 181 Customizing Distribution Lists General Tab To add mailboxes to a distribution list from this dialog box: Click None in the Mailbox Number column. Enter the number of a mailbox to be added to the distribution list, and press Enter. The Voice Mail will add the next index. Press the Tab key to reach the next mailbox number field.
  • Page 182 Customizing Distribution Lists General Tab Chapter 3: Programming 154 NT System Guide...

  • Page 183: Customizing Fax On-Demand

    Customizing Fax On-Demand FAX Documents Custom izing Fax On-Demand FAX-On-Demand After the FAX option has been purchased and installed, the Voice Mail system uses the FAX-On- Demand feature to do both of the following: store FAX documents on its hard disk and/or on floppy disks —...
  • Page 184 Customizing Fax On-Demand FAX Documents To customize FAX-On-Demand: Click Customize on the menu bar to display the Customize menu shown below. Select Fax On-Demand on the Customize menu to display the Fax On-Demand drop-down menu shown below. Select Document Options on the Fax On-Demand drop-down menu to display a Fax Docu- ment Slot Options dialog box similar to the one shown on the next page.

  • Page 185: Fax Document Slot Options Dialog Box

    Customizing Fax On-Demand Fax Document Slot Options Dialog Box Fax Document Slot Options Dialog Box Displayed on the Fax Document Slot Options - Slot 1 of 100 dialog box are these options that refer to how a FAX document will be used in Slot 1: Document Number Document Number is the FAX document’s identification number.

  • Page 186: Tenant

    Customizing Fax On-Demand Fax Document Slot Options Dialog Box Tenant The value for Tenant is the number identifying the tenant who has access to the FAX slot. Default: Entries: – maximum number of tenants that share use of the Voice Mail. Notes: Security Code Required The value in the Security Code Required check box determines whether this feature will be enabled...
  • Page 187 Customizing Fax On-Demand Fax Document Slot Options Dialog Box To use this dialog box (cont’d): To load a FAX document into the FAX slot: a. Click the button. b. In the Open dialog box: Click on the Look in scroll bar to select the directory where the fax file is stored, enter the name of the file in the File name box, and click the button.

  • Page 188: Fax Distribution List Options Dialog Box

    Customizing Fax On-Demand Fax Distribution List Options Dialog Box Fax Distribution List Options Dialog Box To customize how the FAX documents will be distributed: Click Customize on the menu bar. Select Fax On-Demand on the Customize menu. Select Fax Distribution on the Fax On-Demand drop-down menu to display a Fax Distribution List Options dialog box, similar to the one shown below.

  • Page 189: Start Transmission

    Customizing Fax On-Demand Fax Distribution List Options Dialog Box Start Transmission Start Transmission includes Date and Time. Date The Date value is the date when the Voice Mail will start to send the FAX documents. Default: Current date Entries: MM/DD/YY format Notes: Time The Time value is the time of day when the Voice Mail will start to send the FAX documents.
  • Page 190 Customizing Fax On-Demand Fax Distribution List Options Dialog Box To use the Fax Distribution List Options dialog box (cont’d): 10. If there is a problem with your Voice Mail or phone list or an error in a FAX document, click button to cancel any FAX calls that have not yet been dialed.

  • Page 191: Current Fax Port Dialog Box

    Customizing Fax On-Demand Current Fax Port Dialog Box Current Fax Port Dialog Box To customize the ports used to transmit FAX documents: Click Customize on the menu bar. Select Fax On-Demand on the Customize menu. Select Fax Ports on the Fax On-Demand drop-down menu to display a Current Fax Port 1 of 12 dialog box, similar to the one shown below.

  • Page 192: Extension

    Customizing Fax On-Demand Current Fax Port Dialog Box Extension The Extension value is the number of the phone system’s extension that is physically con- nected to the fax port that you are customizing. Default: None Entries: Depends on the telephone system installed. None Notes: In Service...
  • Page 193 Customizing Fax On-Demand Current Fax Port Dialog Box To use the Current Fax Port dialog box to set up the port for FAX call- outs: Click in the Tenant box, and enter the number of the tenant who is to receive the FAX callouts sent through the port.
  • Page 194 Customizing Fax On-Demand Current Fax Port Dialog Box Chapter 3: Programming 166 NT System Guide...

  • Page 195: Customizing Mailbox Options

    Customizing Mailbox Options Custom izing Mailbox Options Mailbox Options Mailbox options are those attributes that you can change (customize) for each mailbox in your sys- tem. Your Voice Mail has a variety of mailboxes that are used which includes: ACD Announcement, Announcement, Call Routing, Directory Dialing, Distribution, Fax, Future Delivery, Guest, Interactive, Message Center, Network and Subscriber and Trunk.

  • Page 196: Variable Length Of Mailbox Numbers

    Customizing Mailbox Options Variable length of Mailbox Numbers Extension numbers in many phone systems contain the same number of digits. This type of numbering scheme is referred to as fixed-length numbering of extensions. In most cases, the number assigned to each voice mailbox matches its corresponding phone system extension number.
  • Page 197 Customizing Mailbox Options Creating and Accessing Mailboxes (cont’d) Click Add. You see: Enter the number of the mailbox you wish to create. Click in the Mailbox field to enter numbers as follows: To create a single mailbox, enter the desired number you wish to add. To create several mailbox numbers, enter the desired numbers separated by a comma (,) such as 12, 14, 15.
  • Page 198 Customizing Mailbox Options Creating and Accessing Mailboxes (cont’d) Click OK button to save your selections and return you to the Voice Mail’s Main Screen. If your newly created mailbox was successful, you will see a confirmation box similar to the one shown below: Click Yes to continue.
  • Page 199 Customizing Mailbox Options Creating and Accessing Mailboxes (cont’d) Click OK. You see the main dialog box for Mailbox Options. To learn how to navigate in Mailbox Options, go to Understanding the Mailbox Options Screen on page 174. See the pages shown below for information about specific options for a particular type of mailboxes.
  • Page 200 Customizing Mailbox Options Creating and Accessing Mailboxes (cont’d) To edit an existing mailbox: ¿ From the Voice Mail Main Screen, click on Customize Mailbox Options. Click Edit. You see: In the Start Number field, enter the beginning mailbox number of the range of mailboxes you wish to edit.
  • Page 201 Customizing Mailbox Options Creating and Accessing Mailboxes (cont’d) When you are finished making selections, click OK to continue. Or, click Cancel to return to the Voice Mail Main Screen. If you clicked OK, you see the Mailbox Options main screen for the first extension in the range you specified.

  • Page 202: Understanding The Mailbox Options Screen

    Customizing Mailbox Options Understanding the Mailbox Options Screen The main screen for Mailbox Options is divided into the following sections: Mailbox Identifier identifies the number of the mailbox you are programming. Mailbox Property Pages provide access to different sets of programmable fields. The actual Mailbox Property Pages that are shown on the screen depends on the mailbox type.

  • Page 203: Using The Options Buttons

    Customizing Mailbox Options Using the Options Buttons Use Option Button: To Perform this function: Click this button to save your edits for a particular mailbox. After clicking Apply, the Mailbox Options screen remains dis- played so that you can continue program- ming.

  • Page 204: The Copy Button

    Customizing Mailbox Options Using the Options Buttons (cont’d) The Copy Button To use the Copy Button: A sample Mailbox Option screen is shown above for your convenience. After you have pro- grammed all the fields in the different Mailbox Property Pages for a particular mailbox, click the Copy button.
  • Page 205 Customizing Mailbox Options Using the Options Buttons (cont’d) The Copy Button (cont’d) In the Copy To Mailbox field, enter the number of the mailbox where you want the informa- tion copied: To copy information to a single mailbox, enter the desired number. To copy information to several mailbox numbers, enter the desired numbers separated by a comma (,) such as 12, 14, 15.

  • Page 206: Deleting A Mailbox

    Customizing Mailbox Options Deleting a Mailbox To delete a mailbox: ¿ From the Voice Mail Main Screen, click on Customize Mailbox Options. Click Delete. You see: In the Mailbox field, enter the number of the mailbox you wish to delete. In Mailbox Type, use the scroll bar to select the type of mailbox you are deleting.
  • Page 207 Customizing Mailbox Options Deleting a Mailbox (cont’d) Click Yes to confirm, or No to cancel. If you clicked Yes, you see a message stating your deletion was successful. For example: Click OK. You return to the Voice Mail Main Screen. Chapter 3: Programming NT System Guide 179...

  • Page 208: Acd Announcement Mailboxes

    Customizing Mailbox Options ACD Announcement Mailboxes ACD Announ cement Mailboxes Description Availability: NT Voice Mail Systems that have one of the following phone systems: - VDS (PBX) phone system with Release 12.0 - Onyx IV/DS400 An Automatic Call Distribution (ACD) Mailbox lets you record a customized ACD Announcement for an ACD group.

  • Page 209: Acd Announcement Mailboxes - General Properties

    Customizing Mailbox Options ACD Announcement Mailboxes - General Properties Page ACD Announ cement Mailboxes - Gen eral Prop er ties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for ACD Announcement Mailboxes. Options Programmable Options include Mailbox Type, Name, Department, Next Call Routing Mailbox, Tenant and Directory List.

  • Page 210: Acd Announcement Mailboxes - General Properties

    Customizing Mailbox Options ACD Announcement Mailboxes - General Properties Page ACD Announcement Mailboxes - General Properties Page Next Call Routing Mailbox Availability: All versions of the NT Voice Mail. This Call Routing Mailbox provides options for where to send a call. In the case of ACD Announcement Mailboxes, this is useful if all lines are busy, and you want to provide callers with the option of reaching the operator.

  • Page 211: Announcement Mailboxes

    Customizing Mailbox Options Announcement Mailboxes Announcem ent Mailboxes Description Availability: All versions of the NT Voice Mail. An Announcement Mailbox is an “information only” type of mailbox that plays an announcement (such as movie schedules, meeting schedules, insurance claim information, etc.). A caller dials into the Voice Mail and listens to the recorded announcement.

  • Page 212: Announcement Mailboxes - General Properties

    Customizing Mailbox Options Announcement Mailboxes - General Properties Page Announcem ent Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Announcement Mailboxes. Options Programmable Options include Mailbox Type, Security Code, Name, Department, Next Call Routing Mailbox, Tenant and Directory List.

  • Page 213: Department

    Customizing Mailbox Options Announcement Mailboxes - General Properties Page Department Availability: All versions of the NT Voice Mail. This option identifies the department associated with the Announcement Mailbox. Default: None Entries: Up to 10 characters (numbers, letters, blanks, punctuation) N - None Notes: Next Call Routing Mailbox Availability:...

  • Page 214: Announcement

    Customizing Mailbox Options Announcement Mailboxes - General Properties Page Directory List (cont’d) Default: Entries: 1-100 - Allow caller to name-dial this Announcement Mailbox only from a Directory Dialing Mailbox or Extension Name Directory with a Directory List to use entry of 1-100 (respectively) or “A”.

  • Page 215: Call Routing Mailboxes

    Customizing Mailbox Options Call Routing Mailboxes Call Rou ting Mailboxes Description Availability: All versions of the NT Voice Mail. A Call Routing Mailbox lets callers press a button (also known as a key) (0-9, *, #) on a telephone dialpad to route their own call to an extension, mailbox, etc. A Call Routing Mailbox uses a Dial Action Table, a Welcome Message and an Instruction Menu.
  • Page 216 Customizing Mailbox Options Call Routing Mailboxes To access Call Routing Mailboxes: ¿ ¿ Use Reports Mailbox Numeric List on page 360 to determine the existing Call Routing Mailbox Numbers. Once you determine which mailbox number to use, go the Voice Mail Main Screen: ¿...

  • Page 217: Call Routing Mailboxes - General Properties

    Customizing Mailbox Options Call Routing Mailboxes - General Properties Page Call Rou ting Mailboxes - Gener al Pro per ties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Call Routing Mailboxes.

  • Page 218: Department

    Customizing Mailbox Options Call Routing Mailboxes - General Properties Page Department Availability: All versions of the NT Voice Mail. This option identifies the department associated with the Call Routing Mailbox. Default: None Entries: Up to 10 characters (numbers, letters, blanks, punctuation) N - None Notes: Tenant...

  • Page 219: Call Routing Mailboxes - Call Handling Properties

    Customizing Mailbox Options Call Routing Mailboxes - Call Handling Properties Page Call Rou ting Mailboxes - Call Handling Properties Page Call Handling Properties Page To access the Call Handling options: Click on the Call Handling tab. You see the following: Options Programmable Options are: Dial Action Table, Delay (rings or seconds) before Redirect Transfer, Directory List to Use, Time Limit for Dialing Commands, and Play Default Messages.

  • Page 220: Delay (Rings Or Seconds) Before Redirect Transfer

    Customizing Mailbox Options Call Routing Mailboxes - Call Handling Properties Page Delay (rings or seconds) before Redirect Transfer Availability: All versions of the NT Voice Mail. This field sets the number of times or seconds a screened transfer rings an extension before the system retrieves the call and tells the caller of other available dialing options (e.g., To leave a message, press 1).

  • Page 221: Time Limit For Dialing Commands

    Customizing Mailbox Options Call Routing Mailboxes - Call Handling Properties Page Time Limit for Dialing Commands Availability: All NT Voice Mail Systems. This is the amount of time a caller has to respond to voice prompts (or other recorded instruc- tions) that play in the Call Routing Mailbox.

  • Page 222: Directory Dialing Mailboxes

    Customizing Mailbox Options Directory Dialing Mailboxes Director y Dialing Mailboxes Description Availability: All versions of the NT Voice Mail. A Directory Dialing Mailbox is a special kind of Call Routing Mailbox. Like a Call Routing Mail- box, a Directory Dialing Mailbox uses a Dial Action Table to let a caller press a dialpad key to route calls.
  • Page 223 Customizing Mailbox Options Directory Dialing Mailboxes • Be sure to record mailbox names for each mailbox/extension that could be called. This is necessary only if there is more than one mailbox with the same programmed name. For example, suppose there are two mailboxes named SALES: one for truck sales and one for car sales.
  • Page 224 Customizing Mailbox Options Directory Dialing Mailboxes CHAINING DIRECTORY DIALING (DD) MAILBOXES Subscriber Extension and Mailbox 306 named: HELP. Announcement Mailbox 542 named: DAY. DD Mailbox 540 The plane leaves at named: FLIGHT 2:15 PM. For planes leaving DD Mailbox 530 before 4 PM, dial DAY.

  • Page 225: Directory Dialing Mailboxes - General Properties

    Customizing Mailbox Options Directory Dialing Mailboxes - General Properties Page Director y Dialing Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Directory Dialing Mailboxes. Options Programmable Options include Mailbox Type, Name, Department, Tenant and Directory List.

  • Page 226: Department

    Customizing Mailbox Options Directory Dialing Mailboxes - General Properties Page Department Availability: All versions of the NT Voice Mail. This option identifies the department associated with the Directory Dialing Mailbox. Default: None Entries: Up to 10 characters (numbers, letters, blanks, punctuation) N - None Notes: Tenant...

  • Page 227: Directory Dialing Mailboxes - Call Handling Properties

    Customizing Mailbox Options Directory Dialing Mailboxes - Call Handling Properties Page Director y Dialing Mailboxes - Call Hand ling Proper ties Page Call Handling Properties Page To access the Call Handling options: Click on the Call Handling tab. You see the following: Options Programmable Options are: Dial Action Table, Delay (rings or seconds) before Redirect Transfer, Directory List to Use, Time Limit for Dialing Commands, and Play Default Messages.

  • Page 228: Delay (Rings Or Seconds) Before Redirect Transfer

    Customizing Mailbox Options Directory Dialing Mailboxes - Call Handling Properties Page Delay (rings or seconds) before Redirect Transfer Availability: All versions of the NT Voice Mail. This field sets the number of times or seconds a screened transfer rings an extension before the system retrieves the call and tells the caller of other available dialing options (e.g., To leave a message, press 1).

  • Page 229: Time Limit For Dialing Commands

    Customizing Mailbox Options Directory Dialing Mailboxes - Call Handling Properties Page Time Limit for Dialing Commands Availability: All NT Voice Mail Systems. This is the amount of time a caller has to respond to voice prompts (or other recorded instruc- tions) that play in the Directory Dialing Mailbox.

  • Page 230: Distribution Mailboxes

    Customizing Mailbox Options Distribution Mailboxes Distr ibution Mailboxes Description Availability: All versions of the NT Voice Mail. Distribution Mailboxes allows users to record a message once and have the Voice Mail send it to a list of mailboxes. To send the message, the user simply enters the Distribution Mailbox number (or name) that is associated with its corresponding Distribution List.

  • Page 231: Distribution Mailboxes - General Properties

    Customizing Mailbox Options Distribution Mailboxes - General Properties Page Distr ibution Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Dis- tribution Mailboxes. Options Programmable Options include Mailbox Type, Name, Department, Distribution List, Tenant and Directory List.

  • Page 232: Department

    Customizing Mailbox Options Distribution Mailboxes - General Properties Page Department Availability: All versions of the NT Voice Mail. This option identifies the department associated with the Distribution Mailbox. Default: None Entries: Up to 10 characters (numbers, letters, blanks, punctuation) N - None Notes: Distribution List Availability:...

  • Page 233: Directory List

    Customizing Mailbox Options Distribution Mailboxes - General Properties Page Directory List Availability: All versions of the NT Voice Mail. This option determines if a Subscriber or Guest Mailbox user can enter the Distribution Mail- box name to send a message to the assigned Distribution List. Default: None Entries:...

  • Page 234: Future Delivery Mailboxes

    Customizing Mailbox Options Future Delivery Mailboxes Future Delivery Mailboxes Description Availability: All versions of the NT Voice Mail. A Future Delivery Mailbox lets a Subscriber or Guest Mailbox user record a message and have the Voice Mail deliver (send) it to other mailboxes at a future date and time. Future Delivery Messages are commonly used to remind other people of meetings, appointments, etc.

  • Page 235: Future Delivery Mailboxes - General Properties

    Customizing Mailbox Options Future Delivery Mailboxes - General Properties Page Future Delivery Mailboxes - General Properties Page General Properties Page The following options are on the General Properties Page and can be programmed for the Future Delivery Mailbox Options Programmable Options include Mailbox Type, Security Code, Name, Department, Directory List and Number of Messages.

  • Page 236: Future Delivery Mailboxes - General Properties

    Customizing Mailbox Options Future Delivery Mailboxes - General Properties Page Future Delivery Mailboxes - General Properties Page Department Availability: All versions of the NT Voice Mail. This option identifies the department associated with the Future Delivery Mailbox. Default: None Entries: Up to 10 characters (numbers, letters, blanks, punctuation) N - None Notes:...

  • Page 237: Guest Mailboxes

    Customizing Mailbox Options Guest Mailboxes Guest Mailboxes Description Availability: All versions of the NT Voice Mail. A Guest Mailbox is a mailbox you can reserve for an outside party, typically a vendor. Users can record and send messages to the Guest Mailbox. The Guest can then call in through the Automated Attendant and listen to them.

  • Page 238: Guest Mailboxes - General Properties

    Customizing Mailbox Options Guest Mailboxes - General Properties Page Guest Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Guest Mailboxes. Options Programmable Options include Mailbox Type, Security Code, Name, Department, Extension, Distribution List, Next Call Routing Mailbox, Tenant, Directory List, Number of Messages and Bilingual Mode.

  • Page 239: Name

    Customizing Mailbox Options Guest Mailboxes - General Properties Page Name Availability: All versions of the NT Voice Mail. This option allows you to assign a name to the Guest Mailbox. The name appears on system reports. The name is also used for Directory Dialing. A caller dials this name from a Directory Dialing Mailbox to reach this Guest Mailbox or extension.

  • Page 240: Next Call Routing Mailbox

    Customizing Mailbox Options Guest Mailboxes - General Properties Page Next Call Routing Mailbox Availability: All versions of the NT Voice Mail. This Call Routing Mailbox provides options for where to send a call. It can provide the following routing options: To callers who enter the Guest Mailbox to leave a message.

  • Page 241: Number Of Messages

    Customizing Mailbox Options Guest Mailboxes - General Properties Page Directory List (cont’d) Default: Entries: 1-100 - Allow caller to name-dial this Guest Mailbox only from a Directory Dialing Mailbox or Extension Name Directory with a Directory List to use entry of 1-100 (respectively) or “A”.

  • Page 242: Guest Mailboxes - Message Notification Properties

    Customizing Mailbox Options Guest Mailboxes - Message Notification Properties Page Guest Mailboxes - Messag e Notification Properties Page Message Notification Properties Page To access the Message Notification options: Click on the Message Notification tab. You see a screen similar to the following: Options Programmable Options are: Message Notification/Fax Callback, Local Callouts, Long Distance Calls, Notification Number, Call Type, Notification Mode and Security Code Required.

  • Page 243: Message Notification/Fax Callback

    Customizing Mailbox Options Guest Mailboxes - Message Notification Properties Page Message Notification/Fax Callback Availability: All versions of the NT Voice Mail. If this option is enabled: For Message Notification, the Voice Mail can dial a pre-programmed telephone number when the Guest Mailbox receives a message. For Fax Callback - This portion of the option is reserved for future use.

  • Page 244: Long Distance Calls

    Customizing Mailbox Options Guest Mailboxes - Message Notification Properties Page Long Distance Calls Availability: All versions of the NT Voice Mail. If this option is enabled, the Voice Mail will dial a pre-programmed long distance telephone number when the Guest Mailbox receives a message. A long distance telephone number con- tains 9 or more digits.

  • Page 245: Call Type

    Customizing Mailbox Options Guest Mailboxes - Message Notification Properties Page Notification Number 1-3 (cont’d) Notes: • The Guest can enter the notification numbers and the special codes through the mailbox. (See Message Notification in the User's Guide.) • To set the duration of the Flash (if a notification number requires one), use ¿...

  • Page 246: Notification Mode

    Customizing Mailbox Options Guest Mailboxes - Message Notification Properties Page Notification Mode Availability: All versions of the NT Voice Mail. This option allows you to assign the type of notification that will be used for the Guest Mail- box. The Voice Mail can dial a telephone (extension) number, a radio pager number or a digital pager number.

  • Page 247: Guest Mailboxes - Messaging Properties

    Customizing Mailbox Options Guest Mailboxes - Messaging Properties Page Guest Mailboxes - Messaging Properties Page Messaging Properties Page To access the Messaging options: Click on the Messaging tab. You see a screen similar to the following: Options Programmable Options are: Message Playback, Message Listen Mode, Auto Forwarding, Auto Erase/Save of Messages, Message Retention, Urgent Message Return Time, Recording Conver- sation Beep, Ask Caller’s Number and Record Reply Only.

  • Page 248: Message Playback

    Customizing Mailbox Options Guest Mailboxes - Messaging Properties Page Message Playback Availability: All versions of the NT Voice Mail. This option determines the order in which the Voice Mail plays messages for the Guest Mail- box. FIFO (First In, First Out) plays the first message first. LIFO (Last In, First Out) plays the last (most recent) message first.

  • Page 249: Auto Forwarding

    Customizing Mailbox Options Guest Mailboxes - Messaging Properties Page Auto Forwarding Availability: All versions of the NT Voice Mail. This option sets up the Auto Forwarding feature (which allows an initiator to copy a message into a partner mailbox). This option determines whether the initiator’s copy of the message is saved or erased.

  • Page 250: Message Retention

    Customizing Mailbox Options Guest Mailboxes - Messaging Properties Page Message Retention Availability: All versions of the NT Voice Mail. This option determines how long the Voice Mail keeps (retains) a message in the Guest Mail- box. Message retention applies to any message that the Voice Mail or mailbox user does not erase.

  • Page 251: Ask Caller's Number

    Customizing Mailbox Options Guest Mailboxes - Messaging Properties Page Ask Caller’s Number Availability: All versions of the NT Voice Mail. This option determines whether the Voice Mail asks callers to enter their telephone number before they leave a message in the mailbox. The Voice Mail asks the callers to enter their number right after the Mailbox Greeting plays.

  • Page 252: Guest Mailboxes - Lamp/Logon/Transfer Properties

    Customizing Mailbox Options Guest Mailboxes - Lamp/Logon/Transfer Properties Page Guest Mailboxes - Lamp/Logon/Transfer Properties Page Lamp/Logon/Transfer Properties Page To access the Lamp/Logon/Transfer Properties Page: Click on the Lamp/Logon/Transfer tab. You see a screen similar to the following: Lamp Options Programmable Options are: Message Wait Lamp and Access Digit/Lamp String. Chapter 3: Programming 224 NT System Guide...

  • Page 253: Message Wait Lamp

    Customizing Mailbox Options Guest Mailboxes - Lamp/Logon/Transfer Properties Page Message Wait Lamp Availability: • All versions of the NT Voice Mail. • May not apply to all phone systems. See the Integration Guide for specifics. If this option is enabled, the Message Lamp at the Guest extension will light indicating the mailbox has messages to which the Guest has not listened.

  • Page 254: Access Digit/Lamp Off String

    Customizing Mailbox Options Guest Mailboxes - Lamp/Logon/Transfer Properties Page Access Digit/Lamp Off String Availability: All versions of the NT Voice Mail. This option is used with Centralized Voice Mail (Remote Tenant Service) and 384i. Default: None Entries: N — None Up to 20 digits including the codes below.

  • Page 255: First Log In Option

    Customizing Mailbox Options Guest Mailboxes - Lamp/Logon/Transfer Properties Page First Log In Option Availability: All versions of the NT Voice Mail. If this option is selected, the Voice Mail plays an Announcement Message when a user logs onto a Guest Mailbox for the first time. The Voice Mail allows one of two options: Option 1 plays the Announcement Message only.

  • Page 256: Transfer Options

    Customizing Mailbox Options Guest Mailboxes - Lamp/Logon/Transfer Properties Page Transfer Options Programmable Options are: Forced Unscreened Transfer and Transfer-Only Mailbox. Forced Unscreened Transfer Availability: All versions of the NT Voice Mail. If this option is enabled, all Automated Attendant transfers to the Guest extension are unscreened transfers.

  • Page 257: External Extension Enabled

    Customizing Mailbox Options Guest Mailboxes - Lamp/Logon/Transfer Properties Page External Extension Enabled Availability: All versions of the NT Voice Mail. This option lets an Automated Attendant call be transferred from the Guest Mailbox over a Centrex line to a Centrex extension or outside telephone. For example, a Guest is working at home during a particular week.

  • Page 258: Interactive Mailboxes

    Customizing Mailbox Options Interactive Mailboxes Interactive Mailboxes Description Availability: All versions of the NT Voice Mail. Interactive Mailboxes are used mostly for placing orders or taking polls. Each Interactive Mailbox enables the Automated Attendant and a caller to maintain a two-way conversation (dia- logue).
  • Page 259 Customizing Mailbox Options Interactive Mailboxes To access Interactive Mailboxes: ¿ ¿ Use Reports Mailbox Numeric List on page 360 to determine a mailbox number that can be used for an Interactive Mailbox. No Interactive Mailboxes are set up at default. Once you determine which mailbox number to use, go the Voice Mail Main Screen: ¿...

  • Page 260: Interactive Mailboxes - General Properties

    Customizing Mailbox Options Interactive Mailboxes - General Properties Page Interactive Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Interactive Mailboxes. Options Programmable Options include Mailbox Type, Name, Department, Next Call Routing Mailbox, Tenant and Directory List.

  • Page 261: Next Call Routing Mailbox

    Customizing Mailbox Options Interactive Mailboxes - General Properties Page Department (cont’d) Default: None Entries: Up to 10 characters (numbers, letters, blanks, punctuation) N - None Notes: Next Call Routing Mailbox Availability: All versions of the NT Voice Mail. This Call Routing Mailbox lets a Touch Tone caller dial 0 while recording responses. Dialing 0 sends the caller to another destination (e.g., extension).

  • Page 262: Directory List

    Customizing Mailbox Options Interactive Mailboxes - General Properties Page Directory List Availability: All versions of the NT Voice Mail This option determines a caller can name-dial this Guest Mailbox from: A Directory Dialing Mailbox A Call Routing Mailbox that is programmed for an Extension Name Directory. Default: Entries: 1-100 -...

  • Page 263: Interactive Mailboxes - Interactive Properties

    Customizing Mailbox Options Interactive Mailboxes - Interactive Properties Page Interactive Mailboxes - Interactive Proper ties Pag e Interactive Properties Page To access the Interactive Properties Page: Click on the Interactive tab. You see a screen similar to the following: Interactive Options Programmable Options are: Responses (Silence Limit for, Mailbox for, Review Mode for, and Record Incomplete);...

  • Page 264: Responses, Silence Limit For

    Customizing Mailbox Options Interactive Mailboxes - Interactive Properties Page Responses, Silence Limit for: Availability: All versions of the NT Voice Mail This is the amount of time that a caller can be silent while recording a response before the Voice Mail sends the caller to the next interactive prompt. Default: 3 seconds Entries:...

  • Page 265: Responses, Record Incomplete

    Customizing Mailbox Options Interactive Mailboxes - Interactive Properties Page Responses, Mailbox for (cont’d) If the “After each” mode is on, the Voice Mail then does the following: If the caller presses C, the Voice Mail goes to the next interactive prompt. If the caller is at the last prompt, the Voice Mail goes to the reference number and/or the closing announcement (if enabled).

  • Page 266: Time Limit For Dialing Commands Responses

    Customizing Mailbox Options Interactive Mailboxes - Interactive Properties Page Time Limit for Dialing Commands Responses Availability: All versions of the NT Voice Mail This is the amount of time a caller has to respond to the Interactive prompts. If the caller does not dial a code within this time limit, the Voice Mail replays the prompt.

  • Page 267: Message Center Mailboxes

    Customizing Mailbox Options Message Center Mailboxes Message Center Mailboxes Description Availability: All versions of the NT Voice Mail. A Message Center Mailbox lets an outside caller leave a recorded message through the Automated Attendant without dialing any codes. The caller hears the Message Center's recorded Welcome Message and a beep.
  • Page 268 Customizing Mailbox Options Message Center Mailboxes To access Message Center Mailboxes: ¿ ¿ Use Reports Mailbox Numeric List on page 360 to determine a mailbox number that can be used for a Message Center Mailbox. Once you determine which mailbox number to use, go the Voice Mail Main Screen: ¿...

  • Page 269: Message Center Mailboxes - General Properties

    Customizing Mailbox Options Message Center Mailboxes - General Properties Page Message Center Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Guest Mailboxes. Options Programmable Options include Mailbox Type, Security Code, Name, Department, Extension, Distribution List, Next Call Routing Mailbox, Tenant, Directory List, Number of Messages and Bilingual Mode.

  • Page 270: Name

    Customizing Mailbox Options Message Center Mailboxes - General Properties Page Name Availability: All versions of the NT Voice Mail. This option allows you to assign a name to the Message Center Mailbox. The name appears on system reports. The name is also used for Directory Dialing. A caller dials this name from a Directory Dialing Mailbox to reach this Message Center Mailbox or extension.

  • Page 271: Next Call Routing Mailbox

    Customizing Mailbox Options Message Center Mailboxes - General Properties Page Next Call Routing Mailbox Availability: All versions of the NT Voice Mail. This Call Routing Mailbox provides options for where to send a call. It can provide the following routing options: To Touch Tone outside callers who enter the Message Center Mailbox to leave a message.

  • Page 272: Tenant

    Customizing Mailbox Options Message Center Mailboxes - General Properties Page Tenant Availability: All versions of the NT Voice Mail. This option lets you enter the tenant number associated with the Message Center Mailbox. Default: Entries: 1-4 depending on your Voice Mail. Notes: Click in the Tenant field so that the possible entries are displayed in the Information field.

  • Page 273: Bilingual Mode

    Customizing Mailbox Options Message Center Mailboxes - General Properties Page Bilingual Mode Availability: All versions of the NT Voice Mail This is the language that the Voice Mail uses for all the voice prompts that play after a user calls (logs onto) the Message Center Mailbox (e.g., You have ___ messages.

  • Page 274: Message Center Mailboxes - Message Notification Properties

    Customizing Mailbox Options Message Center Mailboxes - Message Notification Properties Page Message Center Mailboxes - Message Notificatio n Pr oper ties Page Message Notification Properties Page To access the Message Notification options: Click on the Message Notification tab. You see a screen similar to the following: Options Programmable Options are: Message Notification/Fax Callback, Local Callouts, Long Distance Calls, Notification Number, Call Type, Notification Mode and Security Code Required.

  • Page 275: Message Notification/Fax Callback

    Customizing Mailbox Options Message Center Mailboxes - Message Notification Properties Page Message Notification/Fax Callback Availability: All versions of the NT Voice Mail. If this option is enabled: For Message Notification, the Voice Mail can dial a pre-programmed telephone number when the Message Center Mailbox receives a message. For Fax Callback - This portion of the option is reserved for future use.

  • Page 276: Long Distance Calls

    Customizing Mailbox Options Message Center Mailboxes - Message Notification Properties Page Long Distance Calls Availability: All versions of the NT Voice Mail. If this option is enabled, the Voice Mail will dial a pre-programmed long distance telephone number when the Message Center Mailbox receives a message. A long distance telephone number contains 9 or more digits.

  • Page 277: Call Type

    Customizing Mailbox Options Message Center Mailboxes - Message Notification Properties Page Notification Number 1-3 (cont’d) Notes: • The user can enter the notification numbers and the special codes through the mailbox. (See Message Notification in the User's Guide.) • To set the duration of the Flash (if a notification number requires one), use ¿...

  • Page 278: Notification Mode

    Customizing Mailbox Options Message Center Mailboxes - Message Notification Properties Page Notification Mode Availability: All versions of the NT Voice Mail. This option allows you to assign the type of notification that will be used for the Message Cen- ter Mailbox. The Voice Mail can dial a telephone (extension) number, a radio pager number or a digital pager number.

  • Page 279: Message Center Mailboxes - Messaging Properties

    Customizing Mailbox Options Message Center Mailboxes - Messaging Properties Page Message Center Mailboxes - Messaging Properties Page Messaging Properties Page To access the Messaging options: Click on the Messaging tab. You see a screen similar to the following: Options Programmable Options are: Message Playback, Message Listen Mode, Auto Forwarding, Auto Erase/Save of Messages, Message Retention, Urgent Message Return Time, Recording Conver- sation Beep, and Ask Caller’s Number.

  • Page 280: Message Playback

    Customizing Mailbox Options Message Center Mailboxes - Messaging Properties Page Message Playback Availability: All versions of the NT Voice Mail. This option determines the order in which the Voice Mail plays messages for the Message Cen- ter Mailbox. FIFO (First In, First Out) plays the first message first. LIFO (Last In, First Out) plays the last (most recent) message first.

  • Page 281: Auto Forwarding

    Customizing Mailbox Options Message Center Mailboxes - Messaging Properties Page Auto Forwarding Availability: All versions of the NT Voice Mail. This option sets up the Auto Forwarding feature (which allows an initiator to copy a message into a partner mailbox) This option determines whether the initiator’s copy of the message is saved or erased.

  • Page 282: Message Retention

    Customizing Mailbox Options Message Center Mailboxes - Messaging Properties Page Message Retention Availability: All versions of the NT Voice Mail. This option determines how long the Voice Mail keeps (retains) a message in the Message Cen- ter Mailbox. Message retention applies to any message that the Voice Mail or mailbox user does not erase.

  • Page 283: Ask Caller's Number

    Customizing Mailbox Options Message Center Mailboxes - Messaging Properties Page Ask Caller’s Number Availability: All versions of the NT Voice Mail. This option determines whether the Voice Mail asks callers to enter their telephone number before they leave a message in the mailbox. The Voice Mail asks the callers to enter their number right after the Mailbox Greeting plays.

  • Page 284: Message Center Mailboxes - Lamp/Logon/Transfer Properties

    Customizing Mailbox Options Message Center Mailboxes - Lamp/Logon/Transfer Properties Page Message Center Mailboxes - Lamp /Logon/Transfer Properties Page Lamp/Logon/Transfer Properties Page To access the Lamp/Logon/Transfer Properties Page: Click on the Lamp/Logon/Transfer tab. You see a screen similar to the following: Lamp Options Programmable Options are: Message Wait Lamp and Access Digit/Lamp String.

  • Page 285: Message Wait Lamp

    Customizing Mailbox Options Message Center Mailboxes - Lamp/Logon/Transfer Properties Page Message Wait Lamp Availability: • All versions of the NT Voice Mail. • May not apply to all phone systems. See the Integration Guide for specifics. If this option is enabled, the Message Lamp at the Message Center extension will light indicat- ing the mailbox has messages to which the user has not listened.

  • Page 286: Access Digit/Lamp Off String

    Customizing Mailbox Options Message Center Mailboxes - Lamp/Logon/Transfer Properties Page Access Digit/Lamp Off String Availability: All versions of the NT Voice Mail. This option is used with Centralized Voice Mail (Remote Tenant Service) and 384i. Default: None Entries: N — None Up to 20 digits including the codes below.

  • Page 287: Transfer Options

    Customizing Mailbox Options Message Center Mailboxes - Lamp/Logon/Transfer Properties Page Transfer Options Programmable Options are: Forced Unscreened Transfer, Transfer-Only Mailbox and Alternate Next CRMB Dial Option. Forced Unscreened Transfer Availability: All versions of the NT Voice Mail. If this option is enabled, all Automated Attendant transfers to the Message Center extension are unscreened transfers.

  • Page 288: Alternate Next Crmb Dial Option

    Customizing Mailbox Options Message Center Mailboxes - Lamp/Logon/Transfer Properties Page Alternate Next CRMB Dial Option Availability: All versions of the NT Voice Mail. This option is available only if a Next Call Routing Mailbox is assigned to the Message Cen- ter Mailbox (see Next Call Routing Mailbox on page 243).

  • Page 289: External Extension Enabled

    Customizing Mailbox Options Message Center Mailboxes - Lamp/Logon/Transfer Properties Page External Extension Enabled Availability: All versions of the NT Voice Mail. This option lets an Automated Attendant call be transferred from the Message Center Mailbox over a Centrex line to a Centrex extension or outside telephone. For example, a user is working at home during a particular week.
  • Page 290 Customizing Mailbox Options Message Center Mailboxes - Lamp/Logon/Transfer Properties Page External Extension Number (cont’d) — Pause — Analyzed Pause — Wait for Sound — Escape (Not currently supported. Only applies to Mitel or Norstar phone systems, using Dialogic D42SX or NS cards.) Notes: The External Extension field must be set to Yes.

  • Page 291: Subscriber Mailboxes

    Customizing Mailbox Options Subscriber Mailboxes Subscriber Mailboxes Description Availability: All versions of the NT Voice Mail. A Subscriber Mailbox is a mailbox you assign to an extension, so the extension user can access the Voice Mail features. After calling (logging onto) the Subscriber Mailbox, a Subscriber can record and listen to messages, record a mailbox greeting and name, use Message Notification, etc.
  • Page 292 Customizing Mailbox Options Subscriber Mailboxes The Message Center Mailbox Options are described on the following pages. Chapter 3: Programming 264 NT System Guide...

  • Page 293: Subscriber Mailboxes - General Properties

    Customizing Mailbox Options Subscriber Mailboxes - General Properties Page Subscriber Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Sub- scriber Mailboxes. Options Programmable Options include Mailbox Type, Security Code, Name, Department, Extension, Distribution List, Next Call Routing Mailbox, Tenant, Directory List, Number of Messages and Bilingual Mode.

  • Page 294: Name

    Customizing Mailbox Options Subscriber Mailboxes - General Properties Page Name Availability: All versions of the NT Voice Mail. This option allows you to assign a name to the Subscriber Mailbox. The name appears on sys- tem reports. The name is also used for Directory Dialing. A caller dials this name from a Directory Dialing Mailbox to reach this Subscriber Mailbox or extension.

  • Page 295: Next Call Routing Mailbox

    Customizing Mailbox Options Subscriber Mailboxes - General Properties Page Next Call Routing Mailbox Availability: All versions of the NT Voice Mail. This Call Routing Mailbox provides options for where to send a call. It can provide the following routing options: To Touch Tone outside callers who enter the Subscriber Mailbox to leave a message.

  • Page 296: Tenant

    Customizing Mailbox Options Subscriber Mailboxes - General Properties Page Next Call Routing Mailbox (cont’d) Notes • To create the Call Routing Mailbox that should be used as the Next Call Routing Mailbox, turn to Call Routing Mailboxes on page 187. Make sure to assign a Dial Action Table to the Call Routing Mailbox.

  • Page 297: Number Of Messages

    Customizing Mailbox Options Subscriber Mailboxes - General Properties Page Directory List (cont’d) Notes: To assign a Directory List to use entry to a Call Routing Mailbox that is programmed for an Extension Name Directory, see page 192. To assign a Directory List to use entry to a Directory Dialing Mailbox, turn to Directory List to Use on page 200.

  • Page 298: Subscriber Mailboxes - Message Notification Properties

    Customizing Mailbox Options Subscriber Mailboxes - Message Notification Properties Page Subscriber Mailboxes - Message No tification Properties Page Message Notification Properties Page To access the Message Notification options: Click on the Message Notification tab. You see a screen similar to the following: Options Programmable Options are: Message Notification/Fax Callback, Local Callouts, Long Distance Calls, Notification Number, Call Type, Notification Mode and Security Code Required.

  • Page 299: Message Notification/Fax Callback

    Customizing Mailbox Options Subscriber Mailboxes - Message Notification Properties Page Message Notification/Fax Callback Availability: All versions of the NT Voice Mail. If this option is enabled: For Message Notification, the Voice Mail can dial a pre-programmed telephone number when the Subscriber Mailbox receives a message. For Fax Callback - This portion of the option is reserved for future use.

  • Page 300: Long Distance Calls

    Customizing Mailbox Options Subscriber Mailboxes - Message Notification Properties Page Long Distance Calls Availability: All versions of the NT Voice Mail. If this option is enabled, the Voice Mail will dial a pre-programmed long distance telephone number when the Subscriber Mailbox receives a message. A long distance telephone number contains 9 or more digits.

  • Page 301: Call Type

    Customizing Mailbox Options Subscriber Mailboxes - Message Notification Properties Page Notification Number 1-3 (cont’d) — Analyzed pause (The Voice Mail pauses 4 sec, dials next digit only if no busy/reorder tone. If busy/reorder tone, the Voice Mail termi- nates call.) Notes: •...

  • Page 302: Notification Mode

    Customizing Mailbox Options Subscriber Mailboxes - Message Notification Properties Page Call Type (cont’d) Default: Internal Entries: Double-click on the word Internal next to the Notification number for which you wish to specify a Call Type. You see a dialog box: Highlight and then click on the desired Call Type.

  • Page 303: Security Code Required

    Customizing Mailbox Options Subscriber Mailboxes - Message Notification Properties Page Security Code Required Availability: All versions of the NT Voice Mail. If this option is enabled, a user must enter the Subscriber Mailbox’s Security Code after accepting a notification call at a non-pager number. Entering the Security Code provides access to the messages in the Subscriber Mailbox.

  • Page 304: Subscriber Mailboxes - Messaging Properties

    Customizing Mailbox Options Subscriber Mailboxes - Messaging Properties Page Subscriber Mailboxes - Messaging Properties Page Messaging Properties Page To access the Messaging options: Click on the Messaging tab. You see a screen similar to the following: Options Programmable Options are: Message Playback, Message Listen Mode, Auto Forwarding, Auto Erase/Save of Messages, Message Retention, Urgent Message Return Time, Recording Conver- sation Beep, and Ask Caller’s Number.

  • Page 305: Message Playback

    Customizing Mailbox Options Subscriber Mailboxes - Messaging Properties Page Message Playback Availability: All versions of the NT Voice Mail. This option determines the order in which the Voice Mail plays messages for the Subscriber Mailbox. FIFO (First In, First Out) plays the first message first. LIFO (Last In, First Out) plays the last (most recent) message first.

  • Page 306: Auto Forwarding

    Customizing Mailbox Options Subscriber Mailboxes - Messaging Properties Page Message List Mode (cont’d) Notes: The user can override this listen mode on a per call basis. (See Listening to Your Messages in the User’s Guide.) Auto Forwarding Availability: All versions of the NT Voice Mail. This option sets up the Auto Forwarding feature (which allows an initiator to copy a message into a partner mailbox) This option determines whether the initiator’s copy of the message is saved or erased.

  • Page 307: Message Retention

    Customizing Mailbox Options Subscriber Mailboxes - Messaging Properties Page Message Retention Availability: All versions of the NT Voice Mail. This option determines how long the Voice Mail keeps (retains) a message in the Subscriber Mailbox. Message retention applies to any message that the Voice Mail or mailbox user does not erase.

  • Page 308: Ask Caller's Number

    Customizing Mailbox Options Subscriber Mailboxes - Messaging Properties Page Ask Caller’s Number Availability: All versions of the NT Voice Mail. This option determines whether the Voice Mail asks callers to enter their telephone number before they leave a message in the mailbox. The Voice Mail asks the callers to enter their number right after the Mailbox Greeting plays.

  • Page 309: Subscriber Mailboxes - Lamp/Logon/Transfer Properties

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page Subscriber Mailboxes - Lamp/L ogon/Transfer Properties Pag e Lamp/Logon/Transfer Properties Page To access the Lamp/Logon/Transfer Properties Page: Click on the Lamp/Logon/Transfer tab. You see a screen similar to the following: Lamp Options Programmable Options are: Message Wait Lamp and Access Digit/Lamp String.

  • Page 310: Message Wait Lamp

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page Message Wait Lamp Availability: • All versions of the NT Voice Mail. • May not apply to all phone systems. See the Integration Guide for specifics. If this option is enabled, the Message Lamp at the Subscriber extension will light indicating the mailbox has messages to which the user has not listened.

  • Page 311: Access Digit/Lamp Off String

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page Access Digit/Lamp Off String Availability: . All versions of the NT Voice Mail. This option is used with Centralized Voice Mail (Remote Tenant Service) and 384i. Default: None Entries: N — None Up to 20 digits including the codes below.

  • Page 312: First Log In Option

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page First Log In Option Availability: All versions of the NT Voice Mail. This option only applies to Subscriber and Guest Mailboxes. If this option is selected, the Voice Mail plays an Announcement Message when a user logs onto a Subscriber Mailbox for the first time.

  • Page 313: Transfer Options

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page Transfer Options Programmable Options are: Forced Unscreened Transfer, Transfer-Only Mailbox and Alternate Next CRMB Dial Option. Forced Unscreened Transfer Availability: All versions of the NT Voice Mail. If this option is enabled, all Automated Attendant transfers to the Subscriber extension are unscreened transfers.

  • Page 314: Alternate Next Crmb Dial Option

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page Alternate Next CRMB Dial Option Availability: All versions of the NT Voice Mail. This option is available only if a Next Call Routing Mailbox is assigned to the Subscriber Mailbox (see Next Call Routing Mailbox on page 185). This option provides additional dial- ing (routing) options to callers who enter the Subscriber Mailbox to leave a message.

  • Page 315: External Extension Enabled

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page Alternate Next CRMB Dial Option (cont’d) • If Option 2 is selected and you want the caller to be able to press a key to record a message, assign the REC2 Action to that key in the Dial Action Table.

  • Page 316: External Extension Number

    Customizing Mailbox Options Subscriber Mailboxes - Lamp/Logon/Transfer Properties Page External Extension Number Availability: All versions of the NT Voice Mail. This option identifies the number where calls should be transferred to when a mailbox has External Extension enabled. Default: None Entries: —...

  • Page 317: Subscriber Mailboxes - Subscriber Properties

    Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Subscriber Mailboxes - Su bscrib er Prop er ties Page Subscriber Properties Page To access the Subscriber Properties Page: Click on the Subscriber tab. You see a screen similar to the following: Options Programmable Options are: Park/Paging String, Call Waiting String, Call Announcing, System Administrator, Call Queuing and Block Auto Attendant.

  • Page 318: Park/Paging String

    Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Park/Paging String Availability: All versions of the NT Voice Mail. The default string may be different depending on the phone system. In addition, some systems may not park the call. The call may instead ring the extension.
  • Page 319 Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Park/Paging String (cont’d) Note: Automated Attendant callers who press # go to the Instruction Menu for the Call Routing or Directory Dialing Mailbox that transferred the call. Direct line callers who press # go to the Instruction Menu for the Subscriber's Next Call Routing Mailbox.

  • Page 320: Call Waiting String

    Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Park/Paging String (cont’d) @ — Dial port's extension number (Not Used) $ — Escape (Not currently supported. Only applies to Mitel or Norstar phone systems, using Dialogic D42SX or NS cards.) Notes: •...
  • Page 321 Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Call Waiting String (cont’d) Pressing 2 sends the Call Waiting beeps to the busy extension and lets the caller wait for the extension to become available. Pressing 3 returns the caller to the Automated Attendant Instruction Menu. The waiting caller gets connected to the Subscriber extension as soon as the Subscriber answers the Call Waiting beeps.

  • Page 322: Call Announcing

    Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Call Waiting String (cont’d) — If Call Queuing is enabled and the minimum number of idle ports for Call Queuing is available. Call Queuing overrides Call Waiting. • The number of callers that can wait for the same extension is determined by the telephone system.
  • Page 323 Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Call Announcing (cont’d) Option 2 Option 2 lets an extension receive Call Announcing prompts when it is busy on a handset call as well as when the extension is not busy (as described in Option 1). The Voice Mail breaks into the exten- sion's handset call by dialing the phone system's codes for Off-Hook Signaling.

  • Page 324: System Administrator

    Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Call Announcing (cont’d) — The correct extension number is not assigned to each Voice Mail ¿ Port. To assign an extension, use Customize Port Options ¿ Extension on page 305. — If the Port Option, Status Monitor, is enabled and the Subscriber extension is busy, in Do Not Disturb, or not installed.the Voice Mail immediately tells the caller the extension status then says: T o leave a message press 1.
  • Page 325 Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Call Queuing (cont’d) More specifically, Call Queuing works like this: When an Automated Attendant caller tries to make a screened transfer to a Subscriber extension when it is busy, the Voice Mail says: Extension XXX (or name) is busy. To leave a message press 1.

  • Page 326: Block Auto Attendant

    Customizing Mailbox Options Subscriber Mailboxes - Subscriber Properties Page Call Queuing (cont’d) — If the number of idle ports is less than the number pro- grammed in the System Option, No. of idle ports for Call Queuing. If the minimum number of ports is not available when the caller presses 2 to queue, the Voice Mail activates Call Waiting if it is programmed and turned on at the exten- sion.

  • Page 327: Trunk Mailboxes

    Customizing Mailbox Options Trunk Mailboxes Tru nk Mailboxes Description Availability: All versions of the NT Voice Mail. Trunk Mailboxes are not available in all phone systems. See the Inte- gration Guide for details. A Trunk Mailbox is a mailbox that gets assigned to any trunk that the Voice Mail should answer.

  • Page 328: Trunk Mailboxes - General Properties

    Customizing Mailbox Options Trunk Mailboxes - General Properties Page Tru nk Mailboxes - General Properties Page General Properties Page The following mailbox options are on the General Properties Page and can be programmed for Trunk Mailboxes. Options Programmable Options include Mailbox Type, Name, Department, Extension, Tenant, Directory List, Bilingual Mode and Answering Schedule Table.

  • Page 329: Extension

    Customizing Mailbox Options Trunk Mailboxes - General Properties Page Extension Availability: All versions of the NT Voice Mail. This option lets you assign the number assigned to the trunk in telephone system program- ming. Default: Same as trunk number Entries: A unique trunk number (up to 7 digits) N - None Notes:...

  • Page 330: Bilingual Mode

    Customizing Mailbox Options Trunk Mailboxes - General Properties Page Bilingual Mode Availability: All versions of the NT Voice Mail This option lets you assign a language to the Trunk Mailbox. The Voice Mail plays this lan- guage to any Automated Attendant caller who is using the trunk associated with this Trunk Mailbox.

  • Page 331: Customizing Port Options

    Customizing Port Options Custom izing Por t Options Port Options Port Options are those options that you customize for each Voice Mail port. To access Port Options: Click Customize from the menu bar to display the Customize menu shown below. Select Port Options on the Customize menu to display the General tab of the Port Options dialog box.

  • Page 332: General Tab

    Customizing Port Options General Tab General Tab When the General tab is first displayed, you will see the default values for the port options. The following Port Options are displayed on the General tab: Options Options includes Tenant, Extension, and Answering Schedule Table. Tenant Availability: All phone systems...

  • Page 333: Extension

    Customizing Port Options General Tab Extension Availability: All phone systems The Extension value is the number of the phone system’s extension that is physically con- nected to the port you are customizing. If you do not assign this value, the Message Notifica- tion and Call Announcing features may not work correctly.

  • Page 334: In Service

    Customizing Port Options General Tab Options (cont’d) Options also includes these three check boxes: In Service, Status Monitor, and Self Test. In Service Availability: All phone systems The value in the In Service check box determines whether this feature will be enabled or dis- abled.

  • Page 335: Self Test

    Customizing Port Options General Tab Options (cont’d) Self Test Availability: All phone systems The value in the Self Test check box determines whether this feature will be enabled or dis- abled. If enabled, the Voice Mail will perform a two-part test at regular intervals as follows: 1.

  • Page 336: Allow Notification/Wake-Up

    Customizing Port Options General Tab Callouts (cont’d) Allow Notification/Wake-Up Availability: All phone systems The value in the Allow Notification/Wake-Up check box determines whether this feature will be enabled or disabled. When enabled, Message Notification calls can enter through the port. Default: Depends on the telephone system installed.

  • Page 337: Do Immediate Self Test Of Port (S)

    Customizing Port Options General Tab Do Immediate Self Test of Port (s) Availability: All phone systems You can immediately perform a self test on the port, when you click button to activate an immediate Port Self Test. The test consists of two-parts: 1.
  • Page 338 Customizing Port Options General Tab Chapter 3: Programming 310 NT System Guide...

  • Page 339: Customizing System Options

    Customizing System Options General 1 Tab Custom izing System Op tions System Options System Options are those options that you can customize for the entire NT system. To access System Options: Click Customize from the menu bar to display the Customize menu shown below. Select System Options on the Customize menu.

  • Page 340: First Trunk Equipment No./Trunk Mailbox Offset

    Customizing System Options General 1 Tab Default: None Entries: HH: MM where – HH = 00 – MM = 00 Notes: First Trunk Equipment No./Trunk Mailbox Offset First Trunk Equipment No./Trunk Mailbox Offset includes both First Trunk Equipment No. and Trunk Mailbox Offset.

  • Page 341: Trunk Mailbox Offset

    Customizing System Options General 1 Tab Trunk Mailbox Offset Availability: Only on a Lucent Partner Plus, Merlin Legend, and System 25 phone system. The Trunk Mailbox Offset value sets the offset to be added, when the numbers for Trunk Mail- boxes and Subscriber Mailboxes overlap.

  • Page 342: Default Bilingual Mode

    Customizing System Options General 1 Tab Default Bilingual Mode Availability: For any Voice Mail system that uses voice prompts in two language modes. The Default Bilingual Mode value is the language mode that the Voice Mail uses for all the system voice prompts that play to the following types of callers: an Automated Attendant caller on any port a caller who reaches the Voice Mail by dialing a Voice Mail extension number from an...

  • Page 343: Eliminate Recording Silence

    Customizing System Options General 1 Tab Eliminate Recording Silence Availability: All phone systems When Eliminate Recording Silence is enabled, the Voice Mail will eliminate those periods when it detects no audio. The elimination of non-audio conserves disk space and produces a continuous all-vocal recording for the listener.

  • Page 344: General 2 Tab

    Customizing System Options General 2 Tab General 2 Tab Click the General 2 tab on the System Options dialog box to display the Systems Options dialog box shown below. The General 2 tab displays the following System Options: Mailbox Logon The Mailbox Logon option includes Time Limit (seconds) and Attempt Limit.

  • Page 345: Attempt Limit

    Customizing System Options General 2 Tab Mailbox Logon (cont’d) Attempt Limit The Attempt Limit value sets the number of chances someone has to enter a valid mailbox number and/or security code when trying to call (log on to) a mailbox, before the Voice Mail will say Good-bye and disconnect them.

  • Page 346: Schedule Number To Use

    Customizing System Options General 2 Tab Schedule Number to Use The Schedule Number to Use option includes Day Mode and Night Mode. Availability: All phone systems that allow Voice Mail use of a schedule for greeting day callers and another schedule for greeting night callers. Day Mode The Day Mode value sets the number of the Answering Schedule Table (AST) that the Voice Mail will use to answer calls entering on trunks, while the system is in the Day Mode.

  • Page 347: Call Queuing

    Customizing System Options General 2 Tab Call Queuing The Call Queuing option includes Hold Timer (seconds) and Number of Idle Ports. Availability: All phone systems Hold Timer (seconds) The Hold Timer (seconds) value sets the maximum time in seconds that an Automated Atten- dant caller will queue (wait) for a busy extension, before the Voice Mail will try to connect the first waiting caller to the busy extension or let the other waiting callers know the status of their call, such as still busy, and their dialing options.

  • Page 348: Greeting For Quick Msg/Mailbox Transfer

    Customizing System Options General 2 Tab Miscellaneous (cont’d) Greeting for Quick Msg/Mailbox Transfer Availability: All phone systems The value for this check box determines whether this feature is enabled or disabled. When enabled, a mailbox’s greeting will play before an outside caller leaves a quick message in that mailbox.

  • Page 349: Dial Stringstab

    Customizing System Options Dial StringsTab Dial StringsTab Click the Dial Strings tab on the System Options dialog box to display the Systems Options dialog box shown below. The following System Options are displayed on the Dial Strings tab: Hold Retrieval Strings The Hold Retrieval Strings option includes RNA and Busy.

  • Page 350: Busy

    Customizing System Options Dial StringsTab Hold Retrieval Strings (cont’d) RNA is the string of codes that the Voice Mail will dial to remove from Hold any unanswered Automated Attenant screened transfer. Then the Automated Attendant will be able to further process the call.

  • Page 351: External Hold Retrieval Strings

    Customizing System Options Dial StringsTab External Hold Retrieval Strings The External Hold Retrieval Strings option includes RNA and Busy. Availability: All phone systems RNA is the string of codes that the Voice Mail will dial to retrieve from Hold a screened External Transfer that has rung an extension without receiving an answer Default: Depends on the telephone system installed.

  • Page 352: Transfer Strings

    Customizing System Options Dial StringsTab Transfer Strings The Transfer Strings option includes Internal and External. Availability: All phone systems Internal and External are strings of codes that the Voice Mail dials to initiate a call transfer to an extension. If the call is being transferred to an extension that has not been flagged as an External Extension, you would enter the string in the Internal box.

  • Page 353: Miscellaneous Strings

    Customizing System Options Dial StringsTab Lamp Strings (cont’d) This string is used by the phone system to turn off the Message Lamp at an extension. Default: #X00 Entries: None Up to 20 digits including the codes below: F - Flash W - Wait for dial tone S - Wait for any type of sound P - Pause (After a 2 sec pause, the Voice Mail dials the next digit.)

  • Page 354: Call Pickup

    Customizing System Options Dial StringsTab Miscellaneous Strings (cont’d) Call Pickup Call Pickup is the string of codes that the Voice Mail will dial to transfer the Automated Atten- dant caller from a non-modem port to a modem port, so that the caller will be able to use the internal modem.

  • Page 355: Off Hook Call Announce

    Customizing System Options Dial StringsTab Miscellaneous Strings (cont’d) Off Hook Call Announce Off Hook Call Announce is a string of codes that the Voice Mail will dial, when Call Announcing Option 2 or Option 3 is in use at a busy Subscriber extension. Default: ONYX: 1P@A13 DBS:...

  • Page 356: Timers Tab

    Customizing System Options Timers Tab Timers Tab Click the Timers tab on the System Options dialog box to display the Systems Options dialog box shown below. The Timers tab displays the following System Options: Message Length Availability: All phone systems The Message Length (seconds) value sets the maximum length in seconds for Subscriber, Nonsubscriber, and Call Announce messages.

  • Page 357: Nonsubscriber

    Customizing System Options Timers Tab Message Length (cont’d) Nonsubscriber The Nonsubscriber value sets the maximum length in seconds for a message that an outside caller will leave in a mailbox. Default: Entries: – 9999 Notes: Call Announce The Call Announce value sets the maximum length in seconds for the name that the Auto- mated Attendant caller will record in the Call Announcing feature.
  • Page 358 Customizing System Options Timers Tab Chapter 3: Programming 330 NT System Guide...

  • Page 359: Page/Meet-Me Page Hold Timer

    Customizing System Options Timers Tab Timers (seconds) (cont’d) Page/Meet-me Page Hold Timer The Page/Meet-me Page Hold Timer value sets the maximum time interval in seconds, which will be allowed to the call receiver, after the Voice Mail pages the call receiver by using Paging/ Meet-Me Paging, an Automated Attendant feature.

  • Page 360: After Last

    Customizing System Options Timers Tab Wait Protocol Digit (seconds) (cont’d) After Last The After Last value sets the maximum time interval in seconds that the Voice Mail will wait for the Hang Up string, after it receives the last digit of a call’s protocol string. If the Voice Mail does not receive the Hang Up string within the specified wait time, the Voice Mail will handle the call by using the Answering Schedule Table assigned to the call’s port.
  • Page 361 Customizing System Options Timers Tab Hang Up Timer The Hang Up Timer value sets the minimum time interval in seconds that the Voice Mail must stay on hook, before the phone system will recognize a hangup instead of a flash. When you have finished entering values for the options on the Timers tab of the System Options dialog box, Default: Entries:...
  • Page 362 Customizing System Options Timers Tab Chapter 3: Programming 334 NT System Guide...

  • Page 363: Customizing Tenant Options

    Customizing Tenant Options Custom izing Tenant Options Tenant Options Up to 4 tenants can share a Voice Mail system. If you have more than one tenant using your system, you can customize the following Tenant Options for the tenants: strings and timers access digits before local or long distance callouts access digits before AMIS network local or long distance callouts access digits before fax local or long distance callouts.

  • Page 364: Tenant Options Dialog Box

    Customizing Tenant Options Tenant Options Dialog Box Tenant Options Dialog Box You will see a Tenant Options dialog box similar to the one shown below. Chapter 3: Programming 336 NT System Guide...

  • Page 365: General Tab

    Customizing Tenant Options General Tab General Tab When the General tab is first displayed on the Tenant Options dialog box, it will show these options for Tenant 1: Strings Strings includes Site ID, Site’s Network Telephone Number, Fax Detect Dial String, and Digital Pager Callback Number.

  • Page 366: Digital Pager Callback Number

    Customizing Tenant Options General Tab Strings (cont’d) Digital Pager Callback Number This is the identification string displayed by a digital pager. Default: None Entries: Up to 12 digits None OR May include special codes X and M. X - Phone system code that activates off-hook signaling. M - Monitored pause (Voice Mail pauses 2 sec.
  • Page 367 Customizing Tenant Options General Tab Chapter 3: Programming NT System Guide 339...

  • Page 368: Access Digits

    Customizing Tenant Options General Tab Remote Tenant (cont’d) Access Digits The value for this parameter is the string of digits and characters that the Voice Mail must dial so that it can perform lamping and call transfers on remote tenant phones. Access Digits works only when the Enabled check box (described on the preceding page) contains a check mark.

  • Page 369: Access Digits Tab

    Customizing Tenant Options Access Digits Tab Access Digits Tab When the Access Digits tab on the Tenant Options dialog box is first displayed, it will show these options for Tenant 1: Access Digits before Access Digits before includes Local Callout and Long Distance Callout. Local Callout This string contains any digits or characters that the Voice Mail must dial before it can dial a local call to do message notifications to a home phone, cell phone, or digital pager.

  • Page 370: Long Distance Callout

    Customizing Tenant Options Access Digits Tab Access Digits before (cont’d) Long Distance Callout This string contains any digits or characters that the Voice Mail must dial before it can dial a long distance call. Default: None Entries: Up to 30 digits or characters None OR May include these special codes: –...

  • Page 371: Long Distance Callout

    Customizing Tenant Options Access Digits Tab Access Digits before Network (cont’d) Long Distance Callout This string contains any digits or characters that the Voice Mail must dial before it can dial a network long distance call. Default: None Entries: Up to 30 digits or characters None OR May include these special codes: –...

  • Page 372: Long Distance Callout

    Customizing Tenant Options Access Digits Tab Access Digits before Fax (cont’d) Long Distance Callout This string contains any digits or characters that the Voice Mail must dial before it can dial a fax long distance call. Default: None Entries: Up to 30 digits or characters None OR May include these special codes: –...

  • Page 373: Fax On-Demand Cover Page Tab

    Customizing Tenant Options Fax On-Demand Cover Page Tab Fax On-Demand Cover Page Tab When the Fax On-Demand Cover Page tab on the Tenant Options dialog box is first displayed, it will show these options for Tenant 1: From In the From box, you can enter up to 30 characters to identify the source of the FAX document, like a company or a department.

  • Page 374: Cover Page Text

    Customizing Tenant Options Fax On-Demand Cover Page Tab Cover Page Text In the Cover Page Text box, you can design (customize) a cover page that will be displayed in front of each FAX document sent as a FAX callout. Default: No entry Entries: Up to 60 characters per line.

  • Page 375: Viewing And Printing Reports

    Viewing and Printing Reports Multiple Reports Viewing and Printing Repor ts Reports The Voice Mail provides a variety of reports that you can view on the screen and print. To print any of these reports, you will need each of the following: a Windows-compatible printer, connected to your computer and turned on a Windows NT printer driver installed.
  • Page 376 Viewing and Printing Reports Multiple Reports To view and print multiple reports (cont’d): On the Select Reports dialog box: Scroll through the Select Reports list, and click to select those reports you would like to see. Some report selections may display another dialog box requesting more information about the kind of report you would like to see.

  • Page 377: Auto Attendant Report

    Viewing and Printing Reports Auto Attendant Report You can also use the Reports feature to view and print a report based on each of the following Voice Mail topics: Auto Attendant (by Port or Trunk) Answering Schedules Callout (by Options or Log) Dial Action Table Distribution List Fax (by Documents, Distribution, or Fax Ports)

  • Page 378: Auto Attendant Trunk Report

    Viewing and Printing Reports Auto Attendant Report Auto Attendant Port Report (cont’d) On the Auto Attendant Port Report dialog box: Enter the number of the last Automated Attendant port you want to display on the report. Click the button to save your selection and display the report. The Auto Attendant Port report shows how the Automated Attendant will answer calls, when an Answering Schedule Table (AST) is assigned to a port.

  • Page 379: Answering Schedules Report

    Viewing and Printing Reports Answering Schedules Report Answering Schedules Report Availability: All phone systems To view and print a report about Answering Schedule Tables (ASTs): Select Answering Schedules on the Reports menu. On the Answering Schedules Report dialog box: In the Starting AST box: Enter the lowest-numbered AST that you wish to display on the report.

  • Page 380: Caller I.d. Table Report

    Viewing and Printing Reports Caller I.D. Table Report Caller I.D. Table Report A Caller I.D. table lists and identifies the trunk that an outside caller uses to call into the Voice Mail system and leave a message. To view and print this table: Select Caller I.D.

  • Page 381: Callout Log Report

    Viewing and Printing Reports Callout Report Callout Log Report Availability: All phone systems But if you selected Trunk in step 2, you would see the Callout Log Report dialog box. This dialog box if you want to clear the contents of your log report by resetting it to zero. On the Callout Log Report dialog box: Click Yes to reset the log, OR click No to keep the contents of your log.

  • Page 382: Dial Action Table Report

    Viewing and Printing Reports Dial Action Table Report Dial Action Table Report Availability: All phone systems To view and print a Dial Action Table (DAT) report: Select Dial Action Table on the Reports menu. On the Dial Action Table Report dialog box: In the Starting DAT box Enter the lowest-numbered Dial Action Table that you wish to display on the report.

  • Page 383: Distribution Lists Report

    Viewing and Printing Reports Distribution Lists Report Distribution Lists Report Availability: All phone systems To view and print a Distribution Lists report: Select Distribution Lists on the Reports menu. On the Distribution Lists Report dialog box: In the Starting Distribution List box Enter the lowest-numbered Distribution List that you wish to display on the report.

  • Page 384: Fax Report

    Viewing and Printing Reports FAX Report FAX Report Availability: Only when the FAX Option is purchased and installed. To view and print a FAX report by Document, Distribution, or Fax Ports: Select Fax on the Reports menu. On the Fax drop-down menu: select Documents to display a FAX report about the document database, OR select Distribution to display a FAX report about the FAX distribution lists, OR select Fax Ports to display a FAX report about the FAX ports in your Voice Mail system.

  • Page 385: Fax Ports Report

    Viewing and Printing Reports FAX Report Fax Distribution Report (cont’d) On the Fax Distribution Report dialog box: In the Starting Fax Distribution box: Enter the number of the first Fax distribution list you want to display on the report. In the Ending Fax Distribution box: Enter the number of the last distribution list you want to display on the report.

  • Page 386: Mailbox Report

    Viewing and Printing Reports Mailbox Report Mailbox Report Availability: All phone systems To view and print a Mailbox report by Options, Directory List, Numeric List, Access Count or Call Flags: Select Mailbox on the Reports menu. On the Mailbox drop-down menu, select: Options to display a Mailbox report by Options, OR Directory List...

  • Page 387: Mailbox Directory List Report

    Viewing and Printing Reports Mailbox Report Mailbox Report by Options (cont’d) On the Mailbox Options Report dialog box: In the Starting Mailbox box: Enter the number of the lowest-numbered mailbox you want to see displayed. In the Ending Mailbox box: Enter the number of the highest-numbered mailbox you want to see displayed.

  • Page 388: Mailbox Numeric List Report

    Viewing and Printing Reports Mailbox Report Mailbox Numeric List Report If you selected Numeric List in step 2, you would see the Mailbox Numeric List Report dialog box. On the Mailbox Numeric List Report dialog box: In the Starting Mailbox box: Enter the number of the lowest-numbered mailbox you want to see displayed.

  • Page 389: Mailbox Access Count Report

    Viewing and Printing Reports Mailbox Report Mailbox Access Count Report If you selected Access Count in step 2, you would see the Mailbox Access Count Report dialog box. On the Mailbox Access Count Report dialog box: In the Starting Mailbox box: Enter the number of the lowest-numbered mailbox you want to see displayed.

  • Page 390: Mailbox Call Flags Report

    Viewing and Printing Reports Mailbox Report Mailbox Call Flags Report If you selected Call Flags in step 2, you would see the Mailbox Call Flags Report dialog box. On the Mailbox Call Flags Report dialog box: In the Starting Mailbox box: Enter the number of the lowest-numbered mailbox you want to see displayed.

  • Page 391: Message Usage Report

    Viewing and Printing Reports Message Usage Report Message Usage Report Availability: All phone systems To view and print a Message Usage report: Select Message Usage on the Reports menu to display the Message Usage Report dialog box. On the Message Usage Report dialog box: In the Starting Mailbox box: Enter the number of the lowest-numbered mailbox you want to see displayed.
  • Page 392 Viewing and Printing Reports Message Usage Report At the bottom of each page, the Message Usage report shows the following fields: Total Messages shows the total number of messages in all mailboxes displayed on the screen up to that point. For example, Total Messages at the bottom of page 2 shows the total number of messages in all mailboxes displayed on pages 1 and 2.

  • Page 393: Port Report

    Viewing and Printing Reports Port Report Port Report Availability: All phone systems To view and print a Port report by options or usage: Select Port on the Reports menu. On the Port drop-down menu: Select Options to display a Port Options report, or select Usage to display a Port Usage report. Port Options Report If you selected Options in step 2 above, you would see the Port Option Report dialog box.

  • Page 394: Port Usage Report

    Viewing and Printing Reports Port Report Port Usage Report But if you selected Usage in step 2, you would see the Port Usage Report dialog box. This dialog box asks if you want to clear out the contents of your report by resetting it to zero. On the Port Usage Report dialog box: In the Starting Port box: Enter the first port that you wish to display on the report.

  • Page 395: System Options Report

    Viewing and Printing Reports System Options Report System Options Report Availability: All phone systems The System Option report shows the current settings for each System Option in your Voice Mail system. To view and print a System Options report: Select System Options on the Reports menu. Default/Entries Notes To set the value for any System Option on this report, select System...
  • Page 396 Viewing and Printing Reports System Options Report Chapter 3: Programming 368 NT System Guide...

  • Page 397: Performing A Local Backup

    Performing a Local Backup Performing a Local Backup Local Backup When you perform a Local Backup procedure, you can capture any or all of the following items from your hard drive and store them onto either a super diskette or another hard drive on the LAN (if allowed to do so by your Network Administrator): FAX documents Feature Files (for options such as Fax-On-Demand, Fax-Mail, or Desktop Messaging)

  • Page 398: Backup Dialog Box

    Performing a Local Backup Backup Dialog Box Backup Dialog Box To perform the local backup procedure (cont’d): From the Tools menu, select Local Backup to display the Backup dialog box shown below. From the list of items at the top of the Backup dialog box: Click to select the check box for each item you want to back up.
  • Page 399 Performing a Local Backup Backup Dialog Box To perform the local backup procedure (cont’d): Click the button to display a Browse for Folder dialog box similar to the one shown below. From the Browse for Folder dialog box: Click to select 3 1/2 Floppy (A:) or B: if storing on a diskette, or select a directory where to store the files.
  • Page 400 Performing a Local Backup Backup Dialog Box Chapter 3: Programming 372 NT System Guide...

  • Page 401: Performing A Local Restore

    Performing a Local Restore Restore Dialog Box Performing a Local Restore Local Restore In the unlikely event of a full system failure, you can perform a Local Restore procedure to restore missing items to your hard drive. In the Local Restore procedure, you are restoring any data that was stored on either a super diskette or another hard drive on the LAN by using the Local Backup procedure.
  • Page 402 Performing a Local Restore Restore Dialog Box To perform the local restore procedure (cont’d): Click the button to display a Browse for Folder dialog box similar to the one shown below. From the Browse for Folder dialog box: Click to select 3 1/2 Floppy (A:) or B: if the files are stored on a diskette, OR select the directory where the files are stored.

  • Page 403: Changing The Port Status

    Changing the Port Status Port In/Out Services Dialog Box Chan ging the Port Status Ports In/Out of Service When an installed Voice Mail port is In Service, you can use the port as a Voice Mail entrance for inbound calls. You can also use the port as a Voice Mail exit for outbound calls. You can now change the status of an installed port from Out of Service to In Service or from In Service to Out of Service.
  • Page 404 Changing the Port Status Port In/Out Services Dialog Box To change the status of an installed port (cont’d): To change the port status from In Service to Out of Service: Double-click the current port status, OR Click the current port status, and then press N. Click the button so the Voice Mail will apply your change to the port status.

  • Page 405: Testing/Clearing Ports Immediately

    Testing/Clearing Ports Immediately Testing/Clearing Por ts Immediately Immediate All Ports Self Test If your Voice Mail has just finished a maintenance procedure or you are concerned that one of your Voice Mail ports is not functioning properly, you can perform an Immediate All Ports Self Test. Performing this test will determine whether or not all your ports are alive (functioning properly).
  • Page 406 Testing/Clearing Ports Immediately If any Voice Mail port failed the self test, perform these steps: Check that the lines are still connected to the Voice Mail ports. Click the “X” in the upper right corner of the Port Activity window. Click Tools on the menu bar.

  • Page 407: Adjusting Data Transmission Protocol

    Adjusting Data Transmission Protocol Adjusting Data Tr ansmission Protocol Serial Communications Ports You can use the Serial Communications Ports tool to adjust certain aspects of your protocol for data transmission over the two serial ports. To access the Serial Communications Port tool: Click Tools on the menu bar to display the Tools menu.

  • Page 408: Com Port Selection — 1 Of 2 Dialog Box

    Adjusting Data Transmission Protocol Com Port Selection — 1 of 2 Dialog Box Com Port Selection 1 of 2 Dialog Box — You can change the current setting for any of the following items on this dialog box: Baud Rate Availability: All phone systems The value for Baud Rate specifies the speed in terms of the number of bits per second at which...

  • Page 409: Parity

    Adjusting Data Transmission Protocol Com Port Selection — 1 of 2 Dialog Box Parity Availability: All phone systems After transmission, many Voice Mail systems send a parity bit in order to catch transmission errors. A parity check is the Voice Mail process for detecting if any data bits have been altered during transmission.

  • Page 410: Number Of Stop Bits

    Adjusting Data Transmission Protocol Com Port Selection — 1 of 2 Dialog Box Number Of Stop Bits Availability: All phone systems Number of Stop Bits refers to the number of bits placed at the end of each transmitted word (byte) by the sending device. This number of bits indicates to the receiving device that the word has been transmitted.

  • Page 411: Com Port Selection — 2 Of 2 Dialog Box

    Adjusting Data Transmission Protocol Com Port Selection — 2 of 2 Dialog Box Com Port Selection 2 of 2 Dialog Box — The Com Port Selection - 2 of 2 dialog box shows the same Serial Communications parameters as those shown on the Com Port Selection - 1 of 2 dialog box. When you have finished changing values on the dialog box: Click the button to save your changes and return to the Voice Mail Main window.
  • Page 412 Adjusting Data Transmission Protocol Com Port Selection — 2 of 2 Dialog Box Chapter 3: Programming 384 NT System Guide...

  • Page 413: Using Call Adaptation Options

    Using Call Adaptation Options Using Call Adaptation Options Call Adaptation Options THIS SECTION IS INTENDED AS AN OVERVIEW OF THE CALL ADAPTATION OPTIONS FOR USE BY TECHNICAL SUPPORT AND ENGI- NEERING PERSONNEL ONLY. A tone record is a list of a tone’s frequency or frequencies, cadence, or other attributes. A tone table is a database in your Voice Mail, which can store up to 63 tone records.

  • Page 414: Tone Tab

    Using Call Adaptation Options Tone Tab Tone Tab ID is a Tone tab field that identifies each tone record in the tone table to the Voice Mail system. If you wish, you can change the value for any tone record parameter that is displayed on the Tones You can also add records to the tone tone table or remove records from this table.

  • Page 415: Dev2

    Using Call Adaptation Options Tone Tab Dev2 The value in Hertz for Dev2 identifies the amount of deviation above or below Freq2, which the Voice Mail will accept as a valid Freq2 value. Default/Entries: Depends on the tone. Notes: OnTime The value in Hertz for OnTime identifies the minimum amount of on-time for the tone.

  • Page 416: Type/Pcpm Code

    Using Call Adaptation Options Tone Tab Type/PCPM Code PCPM is an acronym for the Programmable Call Progress Monitoring process. During the ini- tialization that precedes the PCPM, the Voice Mail defines a tone by sending the tone type to the Dialogic card. Then this is what happens during PCPM: 1.

  • Page 417: Global Parameters

    Using Call Adaptation Options Global Parameters Tab Global Parameters Global Parameter values control Voice Mail operations across all of the ports in your system. The default value for any Global Parameter depends on which phone system is installed. If necessary, you can edit the value for each of the following Global Parameters according to the values recom- mended in the description for the parameter: Pause Time (when dialing), DTMF - Duration for Dialing, DTMF - Interdigit Delay, and Minimum Loop Current Off.

  • Page 418: Flash Character

    Using Call Adaptation Options Global Parameters Tab Flash Character The value for this parameter is the character that causes the port to go on-hook momentarily and then off-hook. Once the Voice Mail detects this character, it will generate a hook flash. Flash Time The value for this parameter determines the length of time in milliseconds, when the port remains on-hook during a hook flash.

  • Page 419: Channel Parameters Tab

    Using Call Adaptation Options Channel Parameters Tab Channel Parameters Tab After you click the Channel parameters tab, you will see a dialog box tab that is similar to the one shown below. Channel Parameter values control Voice Mail operations on a per-port basis. Unless otherwise noted, the default value for any Channel Parameter depends on which phone system is installed.

  • Page 420: Dtmf Debounce

    Using Call Adaptation Options Channel Parameters Tab DTMF Debounce The value for this parameter determines the maximum duration in milliseconds that DTMF can be absent and then come back on again and still be considered to be the same DTMF tone by the Voice Mail.

  • Page 421: Max Interring

    Using Call Adaptation Options Channel Parameters Tab Max InterRing The value for this parameter determines the maximimum duration in milliseconds the Voice Mail will wait between two consecutive ringback signals, before it recognizes that the call has been connected. IntFlag The value for this parameter determines how the Intercept Mode flag is set: to enable or disable SIT Frequency Detection, Positive Voice Detection (PVD), and/or Positive Answering Machine Detection (PAMD).

  • Page 422: Channel Parameters 2 Tab

    Using Call Adaptation Options Channel Parameters 2 Tab Channel Parameters 2 Tab After clicking the Channel Parameters 2 tab, you will see a dialog box tab similar to the one below: The Channel Parameters 2 tab displays these parameters: LCD Delay The value for this parameter determines the duration in milliseconds of the delay after dialing has been completed, before the Voice Mail will start Loop Current Detection.

  • Page 423: Call Parameters 1 Tab

    Using Call Adaptation Options Call Parameters 1 Tab Call Parameters 1 Tab Call Parameter values control how the Voice Mail will process a call. Unless otherwise noted the default value for each Call Parameter depends on which phone system is installed. Although you can edit any Call Parameter value, you really shouldn’t change these values unless advised to do so by the Voice Mail manufacturer or by the text on the following pages.

  • Page 424: Onhook Duration

    Using Call Adaptation Options Call Parameters 1 Tab OnHook Duration The value for this parameter determines the minimum duration in milliseconds of onhook time, before the Voice Mail will recognize the onhook condition. You can change this value, if your phone system requires a Voice Mail port to be onhook for a specified duration.

  • Page 425: Call Parameters 2 Tab

    Using Call Adaptation Options Call Parameters 2 Tab Call Parameters 2 Tab After you click the Call Parameters 2 tab, you will see a dialog box tab that is similar to the one shown below: The Call Parameters 2 tab displays these parameters: Dtmf Timeout The value for this parameter determines the time interval in seconds, allowed between the DTMF digits dialed by a caller and the Voice Mail timeout.

  • Page 426: Pcpm Pause Dur

    Using Call Adaptation Options Call Parameters 2 Tab Pcpm Pause Dur The value for this parameter determines how the minimum duration in milliseconds of the PCPM pause in the dial string, before the Voice Mail will recognize the pause as a PCPM pause. Pcpm Wait Dur The value for this parameter determines the minimum time interval that the Voice Mail will wait before beginning the PCPM analysis for making calls into the integrated PBX.

  • Page 427: Setting Up Integration Strings

    Setting up Integration Strings Integration Strings Dialog Box Setting up Integration Str ings Integration Strings for Generic System Suppose you have a Generic phone system installed in your Voice Mail system and you want to install a specific phone system instead. You can use the Integration Stringsfor Generic System fea- ture to set up the integration strings as shown in the new phone system’s Integration Guide.
  • Page 428 Setting up Integration Strings Integration Strings Dialog Box To reach the Integration Strings for Generic System feature (cont’d): From the Integration Strings dialog box, you can set up a maximum of 15 integration strings for the following functions, when each integration string is composed of a combination of symbols listed at the right of the dialog box:information: Remote logon Direct logon...

  • Page 429: Using Setup Service Location

    Using Setup Service Location Using Setup Service Location Setup Service Location Suppose you are at a workstation and you want to see a different Voice Mail on the network, where you plan to perform maintenance, programming, and/or service operations. You can use the Setup Service Location feature to reach the other machine.

  • Page 430: Voice Mail Service Location Dialog Box

    Using Setup Service Location Voice Mail Service Location Dialog Box Voice Mail Service Location Dialog Box From the Tools menu, select Setup Service Location to display the Voice Mail Service Location dialog box shown below. From the lower window of Voice Mail Service Location dialog box: a.

  • Page 431: Adjusting Options

    Adjusting Options Adjusting Options Voice Mail Events and Interface Options You can use the Options tool to select the trace messages and/or events that will be recorded by the Voice Mail and then stored in the historical database, called the Trace Database. You can also use the Options tool to adjust certain options related to what is or is not displayed on the Voice Mail dialog boxes and windows that you see when you are programming the system.

  • Page 432: Options Dialog Box

    Adjusting Options Options Dialog Box Options Dialog Box The Options dialog box displays the following options: Field Validation Warning This parameter consists of two types of notification to a Voice Mail programmer about an invalid field entry: an auditory notification and a visual notification. The auditory notification is called Error Beep.

  • Page 433: Cancel Warning

    Adjusting Options Options Dialog Box Cancel Warning A check mark in the Cancel Warning check box enables this parameter. When Cancel Warning is enabled, the Voice Mail programmer who makes an invalid entry in a field will not get an audible or visible warning to indicate that an error has been made.

  • Page 434: Event Codes Filter For Trace Database

    Adjusting Options Options Dialog Box To change the color in the information box: Click the button on the dialog box to display the Color dialog box shown below. Click to select your preferred color. Click the button to save your color change. All the text in information boxes on dialog boxes will be displayed in the color you selected.
  • Page 435 Adjusting Options Options Dialog Box Event Codes Filter for Trace Database (cont’d) After you have finished selecting option changes on the Options dia- log box: Click the button to save your option changes. Click the button to cancel the Options function. You will return to the Voice Mail Main window.
  • Page 436 Adjusting Options Options Dialog Box To perform and display a real-time trace while your Voice Mail pro- cesses calls: Click the icon on the menu bar to display a real-time trace of the selected events, similar to the one shown below. For information about using this dialog box, see the Using the Real Trace section starting on page 413.

  • Page 437: Using Port Activities

    Using Port Activities Using Po rt Activities Port Activities What’s happening on the Voice Mail ports? When you use the Port Activities feature, you can list information about the traffic on each of your ports. You can monitor your port activities by displaying a Port Activities list, while your Voice Mail system is processing calls.

  • Page 438: Call State

    Using Port Activities Your Port Activities list will display some or all of the following information for each port: Call State shows status of the phone extension during the current call. Default: OnHook Entries: OnHook Incoming Hang Up Notes: Port State shows the status of the port that is being monitored.

  • Page 439: Digit

    Using Port Activities Digit shows any digits dialed on the port. Default: (No entry) Entries: Depends on caller-dialed digits. Notes: To close the Port Activities list: Click the “X” in the upper right corner of the dialog box. You will return to the Voice Mail Main window. Chapter 3: Programming NT System Guide 411...
  • Page 440 Using Port Activities Chapter 3: Programming 412 NT System Guide...

  • Page 441: Using The Real Trace

    Using the Real Trace Using the Real Tr ace Real Trace You can use the Real Trace feature to see all, some, or only one of the trace messages and/or events as they are happening. You can also select how you want to display these real-time trace messages/ events: by port number or by mailbox number.

  • Page 442: Trace Dialog Box

    Using the Real Trace Trace Dialog Box Trace Dialog Box This dialog box helps you specify what you will see displayed in your trace by setting up a query that will cause the Voice Mail to display only this information. To use the Trace dialog box: Click to select from the Event Code scroll list the event(s) you want to see displayed on the trace, or...

  • Page 443: Port

    Using the Real Trace Trace Dialog Box As soon as you have completed these three steps, you will see the selected trace messages/events as they are happening. They will be displayed on the Trace dialog box by the following: Port The value for this parameter shows a port or all ports, if you selected any as criteria for the query.

  • Page 444: Pcpm Type

    Using the Real Trace Trace Dialog Box PCPM Type When the Term Type is GLOBAL TONE, the value for PCPM Type is the last tone type that the Voice Mail heard, before it stopped performing voice processing functions. The table below briefly explains what each PCPM Type means: BUSY Busy tone detected...

  • Page 445: Using The Trace Viewer

    Using the Trace Viewer Select Query Dialog Box Using the Tr ace Viewer Trace Viewer When you are using the Trace Viewer, you can select how you want to display trace messages/ events: by port number or by mailbox. You can also fine-tune the trace string by limiting the events displayed on the trace to those that occurred within the time frame that you specified.
  • Page 446 Using the Trace Viewer Select Query Dialog Box To use the Select Query dialog box: Click to select from the Event Code scroll list the event(s) you want to see displayed on the trace, OR click the button to select all the codes on the list. Your selection in this step should include only those events you selected for recording in Options on the Tools menu.

  • Page 447: Trace Viewer Dialog Box

    Using the Trace Viewer Trace Viewer Dialog Box Trace Viewer Dialog Box You will display a Trace Viewer dialog box, similar to the one shown below. Chapter 3: Programming NT System Guide 419...

  • Page 448: Trace Time

    Using the Trace Viewer Trace Viewer Dialog Box In response to the query you selected on the Select Query dialog box, the Trace Viewer dialog box that appears on your screen may show values for the following: Trace Time The value for this parameter shows the date and time when the event occurred. Port The value for this parameter shows a port or all ports, if you selected any as criteria for the query.

  • Page 449: Term Type

    Using the Trace Viewer Trace Viewer Dialog Box Term Type The value for this parameter specifies why the Voice Mail stopped performing voice processing functions. The table below lists the meaning for each Term Type: DISCONNECT PULSE Forward disconnect pulse received GLOBAL TONE Tone table tone detected CONTINOUS SOUND...
  • Page 450 Using the Trace Viewer Trace Viewer Dialog Box To save the records currently displayed on the Trace Viewer dialog box: Click the button to display the Save As dialog box. From the Save As dialog box: a. Select from the Save in scroll list the directory where you want to save this file. b.

  • Page 451: Using Message Status

    Using Message Status Using Message Statu s Message Status When you use the Message Status feature, you can see a list showing the current status of messages stored in any existing mailbox in your Voice Mail system. To access the Message Status list: Click Report on the menu bar, select Mailbox on the Report menu, and select Numeric List on the Mailbox drop-down menu.

  • Page 452: Select Mailbox Number Dialog Box

    Using Message Status Select Mailbox Number Dialog Box Select Mailbox Number Dialog Box You will display a Select Mailbox Number dialog box, similar to the one shown below. This dia- log box will appear on your screen on top of the NUMERICAL MAILBOX LIST (shown on the previous page).

  • Page 453: Attribute

    Using Message Status Message Status Dialog Box The Message Status dialog box on your screen may show parameter values for each mailbox on the list. Attribute The value for this parameter is any special characteristic or status of the mailbox that contains messages, such as new message or an almost full mailbox.
  • Page 454 Using Message Status Message Status Dialog Box Chapter 3: Programming 426 NT System Guide...

  • Page 455: Using The Options On The System Administration Menu

    Using the Options on the System Administration Menu Using the Options on the System Adm inistration Menu Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record a message that will broadcast to all Sub- scriber, Message Center, Guest, and Future Delivery Mailboxes.

  • Page 456: Recording A Welcome Message

    Using the Options on the System Administration Menu Recording a Welcome Message Recording a Welcom e Message Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record a Welcome Message for a Call Routing, Message Center, or Directory Dialing Mailbox.

  • Page 457: Recording An Instruction Menu

    Using the Options on the System Administration Menu Recording an Instruction Menu Recording an In struction Menu Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record an Instruction Menu for a Call Routing or Directory Dialing Mailbox.
  • Page 458 Using the Options on the System Administration Menu Recording an Instruction Menu To record, listen to, copy, or erase an Instruction Menu: Call System Administrator Mailbox: From any extension: — Get intercom dial tone + Dial the Voice Mail master extension + If requested, dial Sys Admin Mailbox number + If requested, dial security code.

  • Page 459: Recording A Directory Dialing Message

    Using the Options on the System Administration Menu Recording a Directory Dialing Message Recording a Dir ectory Dialing Messag e Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record a Directory Dialing Message for: A Directory Dialing Mailbox.
  • Page 460 Using the Options on the System Administration Menu Recording a Directory Dialing Message To work with a Directory Dialing Message: Call System Administrator Mailbox: From any extension: — Get intercom dial tone + Dial Voice Mail master extension + If requested, dial Sys Admin Mailbox number + If requested, dial security code.

  • Page 461: Recording An Announcement Message

    Using the Options on the System Administration Menu Recording an Announcement Message Recording an Annou ncement Messag e Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record an “information only” message for an Announcement Mailbox or for an Automatic Call Distribution (ACD) Mailbox.

  • Page 462: Recording Mailbox Names

    Using the Options on the System Administration Menu Recording Mailbox Names Recording Mailbox Names Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record a name a mailbox. The Voice Mail plays the name in voice prompts that would otherwise play the mailbox (or corresponding extension) number.

  • Page 463: Overriding The Answering Schedule

    Using the Options on the System Administration Menu Overriding the Answering Schedule Overriding the Answering Schedule Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can override the answering schedule that is in effect for all ports and/or trunks.

  • Page 464: Recording Music On Hold

    Using the Options on the System Administration Menu Recording Music On Hold Recording Music On Hold Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record music or an announcement for the Call Queuing wait time.

  • Page 465: Recording Interactive Prompts

    Using the Options on the System Administration Menu Recording Interactive Prompts Recording In teractive Prompts Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can record the prompts for an Interactive Mailbox. The prompts are usually questions or requests for information. You must record the prompts in the order you wish them to play.
  • Page 466 Using the Options on the System Administration Menu Recording Interactive Prompts Notes: • To create and customize an Interactive Mailbox, use se page 168. • To convert a Subscriber Mailbox into a System Administrator Mailbox, use ¿ ¿ ¿ Customize Mailbox Options Edit/Add Subscriber on...

  • Page 467: Customizing The System Voice Prompts

    Using the Options on the System Administration Menu Customizing the System Voice Prompts Custom izing the System Voice Prom pts Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can customize (re-record) all the voice prompts in the Voice Mail system.

  • Page 468: Setting The System Time

    Using the Options on the System Administration Menu Setting the System Time Setting the System Tim e Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can set the time for the Voice Mail system. Notes: Default: USA Eastern Time...

  • Page 469: Setting The System Date

    Using the Options on the System Administration Menu Setting the System Date Setting the System Date Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can set the date for theVoice Mail system. Notes: Default: Current Date in the U.S.A.

  • Page 470: Getting The System Version Number

    Using the Options on the System Administration Menu Getting the System Version Number Getting the System Version Num ber Description Availability: All versions of the NT Voice Mail. Using a System Administrator Mailbox, you can request that the Voice Mail play its software (revi- sion) number.

  • Page 471: Preparing For Power-Down: Shutting Down The System

    Using the Options on the System Administration Menu Preparing for Power-Down: Shutting Down the System Pr eparin g for Power-Down: Shutting Down the System Description Availability: All versions of the NT Voice Mail Using a System Administrator Mailbox, you can shut down the Voice Mail system. You must shut down the Voice Mail before you reset the Voice Mail or before you turn off power.

  • Page 472: Erasing All Messages

    Using the Options on the System Administration Menu Erasing All Messages Er asing All Messages Description Availability: All versions of the NT Voice Mail. The System Administrator Menu lets the System Administrator erase all messages in a Subscriber, Guest, or Message Center Mailbox. To erase all messages in a mailbox: Call your mailbox.

  • Page 473: Deleting Security Codes

    Using the Options on the System Administration Menu Deleting Security Codes Deletin g Security Codes Description Availability: All versions of the NT Voice Mail. The System Administrator Menu lets the System Administrator delete a mailbox's security code. This applies to Subscriber, Message Center, Guest, Announcement, and FAX Mailboxes. To delete a mailbox's security code: Call your mailbox.
  • Page 474 Using the Options on the System Administration Menu Deleting Security Codes Chapter 3: Programming 446 NT System Guide...
  • Page 475 Voice Prompts Voice Prom pts Chapter 4: Voice Prompts Voice Prom pts NT System Voice Prompts Thank you for calling. Please hold a moment. Please enter the mailbox number associated with the name. Extension _______ “Calling Extension 306” ___ 0 Used as a trailing digit ___ 1 Used as a trailing digit...
  • Page 476 Voice Prompts NT System Voice Prompts ___ 15 Used as trailing digits ___ 16 Used as trailing digits ___ 17 Used as trailing digits ___ 18 Used as trailing digits ___ 19 Used as trailing digits _______ is not available “Erica is not available.”...
  • Page 477 Voice Prompts NT System Voice Prompts To leave a message, press 1. For other options, press 2. Connecting If you are calling from a Touch Tone phone, please dial the extension number you wish to reach or dial 0 for assistance. Please try again.
  • Page 478 Voice Prompts NT System Voice Prompts Please erase some messages. There are no more messages. Ready to play the first message. To exit your mailbox, press X (9) again. To return to the Automated Attendant, press the STAR key (*). To return to your mailbox, press the POUND key (#).
  • Page 479 Voice Prompts NT System Voice Prompts Thank you. We apologize for any inconvenience that this call may have caused you. You will not be called again. ______ of January “23rd of January” _______ of February “23rd of February” _______ of March “23rd of March”...
  • Page 480 Voice Prompts NT System Voice Prompts 116. To exit your mailbox, press X (9) again. 116. To return to your mailbox, press the POUND key (#). 117. To send the message, press the POUND key (#). 117. To erase the message, press the STAR key (*) twice. 118.
  • Page 481 Voice Prompts NT System Voice Prompts 130. Welcome to the System Administrator Menu. 130. For Broadcast messages, press B R (2 7). For Welcome messages, press W (9). For Instruction Menu messages, press I (4). For Directory Dialing Messages, press D D (3 3). For Announcement Messages, press A N (2 6).
  • Page 482 Voice Prompts NT System Voice Prompts 140. To listen to the instruction menu for this mailbox, press L (5). 140. To record a new instruction menu, press R (7). To copy the instruction menu from another mailbox, press C (2). To erase the instruction menu, press E (3).
  • Page 483 Voice Prompts NT System Voice Prompts 159. If this is correct, press C (2). 159. If this is incorrect, press I (4). 160. Your security code has been changed. 160. 161. Your security code has not been changed. 161. 162. The following network message was returned to you because 162.
  • Page 484 Voice Prompts NT System Voice Prompts 177. Enter the telephone number of the radio pager, then press the 177. POUND key (#). To skip to the next setting, press the STAR key (*). To exit, press only the POUND key. 178.
  • Page 485 Voice Prompts NT System Voice Prompts 189. These are the options you have while recording a message: 189. To backup, then continue listening to the recording, press B (2). To backup to the beginning and listen to the recording, press B B (2 2). To pause while recording, press the STAR key (*).
  • Page 486 Voice Prompts NT System Voice Prompts 202. Auto help is ON. 202. To turn auto help off, press O (6). To exit this feature, press the POUND key (#). 203. Auto help is OFF. 203. To turn auto help on, press O (6). To exit this feature, press the POUND key (#).
  • Page 487 Voice Prompts NT System Voice Prompts 223. Listening has been paused. 223. To continue listening, press the STAR key (*). To exit the listen mode, press the POUND key (#). For a complete list of listening options, press 0. 224. There is no substitute recorded for the default Music On Hold. 224.
  • Page 488 Voice Prompts NT System Voice Prompts 237. Your recorded response is _____ 237. “Your recorded response is John Smith.” 238. The interactive prompt has been erased. 238. “There are two interactive prompts.” 239. _______ interactive prompts. 239. 240. 0___ 240. Used as a leading digit 241.
  • Page 489 Voice Prompts NT System Voice Prompts 274. The message has been forwarded. 274. 275. That mailbox is busy. 275. 276. To listen to the broadcast message, press L (5). 276. To record a new broadcast message, press R (7). To erase the broadcast message, press E (3). To go to another tenant, press the POUND key (#).
  • Page 490 Voice Prompts NT System Voice Prompts 296. To listen to the paging message, press L (5). 296. To turn your paging message on or off, press O (6). To record a new paging message, press R (7). To erase the recording, press E (3). To exit this feature, press the POUND key (#).
  • Page 491 Voice Prompts NT System Voice Prompts 312. There is no substitute recorded for prompt number _______. 312. “...recorded for Prompt Number 2.” 313. The next programmable prompt has been selected. 313. 314. _______, Reference Number _______ 314. “_____, Reference Number 4321.” 315.
  • Page 492 Voice Prompts NT System Voice Prompts 327. Call Waiting is ON. 327. To turn Call Waiting off, press O (6). To exit this feature, press the POUND key (#). 328. Call Waiting is OFF. 328. To turn Call Waiting on, press O (6). To exit this feature, press the POUND key (#).
  • Page 493 Voice Prompts NT System Voice Prompts 340. Enter the new time of day for the Voice Mail system’s clock. 340. You must enter a two-digit number for the hour, then a two digit number for the minute, followed by an A for AM or a P for PM. For example: Eight-oh-five A-M would be entered as 0 8 0 5 A.
  • Page 494 Voice Prompts NT System Voice Prompts 360. Enter the extension or telephone number, then press the POUND 360. key (#). To enter special dialing codes, press the STAR key (*) followed by the desired code letter. For example, pressing * P (7) will enter a non-monitored pause into the dial string.
  • Page 495 Voice Prompts NT System Voice Prompts 376. _____ the Sixth _____ 376. “Date it the sixth of December.” 377. _____ the Seventh _____ 377. “Date it the seventh of December.” 378. _____ the Eighth _____ 378. “Date it the eighth of December.” 379.
  • Page 496 Voice Prompts NT System Voice Prompts 407. To work with the substitute prompts for Language 1, press 1. 407. Or for Language 2 prompts, press 2. To exit this feature, press the POUND key (#). 408. You may order one additional document. 408.
  • Page 497 Voice Prompts NT System Voice Prompts 439. I’m sorry. I cannot make a call to your FAX machine at the 439. telephone number that you have entered. 440. Your FAX telephone number is _____ . 440. “Your FAX telephone number is 222.” 441.
  • Page 498 Voice Prompts NT System Voice Prompts 464. To send the document to be stored, press the START key on your 464. FAX machine when you hear the tone. 465. If you wish to order your documents now and be called back, 465.
  • Page 499 Voice Prompts NT System Voice Prompts 479. The First message notification group is disabled. 479. 480. The First notification group is disabled. 480. To enable the First group, press E F (3 3). 481. The First message notification group is enabled, and it is active 481.
  • Page 500 Voice Prompts NT System Voice Prompts 501. Going to the first held message. 501. 502. Going to the last held message. 502. 503. You have no new messages. 503. 504. You have no saved messages. 504. 505. You have no held messages. 505.
  • Page 501 Voice Prompts NT System Voice Prompts 529. To listen to your held messages, press L (5). 529. To record and send a message, press R S (7 7). For the complete Main Menu of features, press 0. 530. To listen to your saved messages, press L (5). 530.
  • Page 502 Voice Prompts NT System Voice Prompts 544. ___ 44 544. Used as trailing digits 545. ___ 45 545. Used as trailing digits 546. ___ 46 546. Used as trailing digits 547. ___ 47 547. Used as trailing digits 548. ___ 48 548.
  • Page 503 Voice Prompts NT System Voice Prompts 583. ___ 83 583. Used as trailing digits 584. ___ 84 584. Used as trailing digits 585. ___ 85 585. Used as trailing digits 586. ___ 86 586. Used as trailing digits 587. ___ 87 587.
  • Page 504 Voice Prompts NT System Voice Prompts 611. Please dial the extension number you wish to reach, or dial 0 for 611. assistance. 612. You may not forward this message to that person’s mailbox, 612. because it has already been forwarded. 613.
  • Page 505 Voice Prompts NT System Voice Prompts 619. These are the options you have while listening to a message: 619. To record a reply, press R E (7 3). To have the message forwarded, press M F (6 3). To make a call to the sender of the message, press M C (6 2). To exit the listen mode, press the POUND key (#).
  • Page 506 Voice Prompts NT System Voice Prompts 624. _____ will receive this FAX message. 624. “(Mailbox 303) will receive this message.” 625. The following Return Receipt arrived on _____. 625. “...arrived on April 13th.” 626. To listen to the first message you sent, press L (5). 626.
  • Page 507 Voice Prompts NT System Voice Prompts 647. Please enter the mailbox number. 647. To dial the name of a mailbox, press the STAR key (*). To exit this feature, press the POUND key (#). 648. Please enter your telephone number, and press the POUND key (#) 648.
  • Page 508 Voice Prompts NT System Voice Prompts 661. The message has been marked as Urgent for the previous mailbox. 661. 662. The room you are calling is not occupied. 662. To ring the hotel operator, press 0. 663. Welcome to the Hotel Guest Management Menu. 663.
  • Page 509 Voice Prompts NT System Voice Prompts 671. Welcome to the System Administrator Menu. 671. For Broadcast messages, press B R (2 7). For Welcome Messages, press W (9). For Instruction Menu messages, press I (4). For Directory Dialing messages, press D D (3 3). For Announcement messages, press A N (2 6).
  • Page 510 Voice Prompts NT System Voice Prompts 689. Please specify which notification group should be called next when 689. you have an Urgent message. 690. Please specify which notification group should be called last when 690. you have an Urgent message. 691.
  • Page 511 Voice Prompts NT System Voice Prompts 700. There is no trunk access dial string for long-distance notification 700. calls. Enter a string of up to 30 digits, then press the POUND key (#). To enter special dialing codes, press the STAR key (*) followed by the desired code letter.
  • Page 512 Voice Prompts NT System Voice Prompts 711. Enter a new delay time from 0 to 99 seconds, then press the 711. POUND key (#). Or to exit this feature, press only the POUND key. 712. The delay time in minutes between pager message notification call- 712.
  • Page 513 Voice Prompts NT System Voice Prompts 726. Enter the time you wish Daily Maintenance to take place. 726. You must enter a two-digit number for the hour, then a two-digit number for the minute, followed by an A (2) for AM or a P (7) for For example: 3:15 AM would be entered as 0 3 0 5 A.
  • Page 514 Voice Prompts NT System Voice Prompts 736. The dial action programming for key 0 is ____. 736. “...for key 0 is undefined.” 737. The dial action for key 1 is ____. 737. “...for key 1 is undefined.” 738. The dial action for key 2 is ____. 738.
  • Page 515 Voice Prompts NT System Voice Prompts 764. To modify the time that the workday begins for this department, 764. enter the new time now. You must enter a two-digit number for the hour, then a two-digit number for the minute, followed by an A (2) for AM or a P (7) for For example: 8 AM would be entered as 0 8 0 0 A.
  • Page 516 Voice Prompts NT System Voice Prompts 771. There is no workday quitting time programmed for this 771. department. To set the time that the workday ends for this department, enter that time now. You must enter a two-digit number for the hour, then a two-digit number for the minute, followed by an A (2) for AM or a P (7) for For example: 5 PM would be entered as 0 5 0 0 P.
  • Page 517 Voice Prompts NT System Voice Prompts 790. Welcome to the Database Management menu. 790. For System Options, press S O (7 6). For Notification Options, press N O (6 6). For Mailbox Programming, press M P (6 7). For Daily Department Schedule Setup, press D S (3 7). For Dial Action Programming, press D A (3 2).
  • Page 518 Voice Prompts NT System Voice Prompts 794. Please select from the following list of mailbox options. 794. To assign Trunk Mailboxes to specific Department Schedules, press T S (8 7). To program Messaging Mailbox parameters, press M M (6 6). For programming Distribution List Mailboxes, press D L (3 6).
  • Page 519 Voice Prompts NT System Voice Prompts 801. Please select from the following list of initialization options. 801. To initialize the Voice Mail database for use with a particular telephone system, press 1. To hear the current Voice Mail configuration, press 2. To configure the Voice Mail to optimize in favor of message storage capacity rather than message sound quality, press 3.
  • Page 520 Voice Prompts NT System Voice Prompts 817. WARNING! The phone system you have selected is the same as is 817. currently in use. All Voice Mail parameters will be reset to their default values if the system is reinstalled. Also, all previously recorded messages will be erased. Your security code is required in order to initiate re-installation.
  • Page 521 Voice Prompts NT System Voice Prompts 831. Please enter the mailbox number you wish to delete from the 831. distribution list. Or to exit, press the POUND key (#). 832. If you are sure that you want to remove all mailboxes from the list, 832.
  • Page 522 Voice Prompts NT System Voice Prompts 843. The Call Announcing option for this mailbox is disabled. 843. To enable Call Announcing, press E (3). Or to go to another mailbox, press the POUND key (#). To exit this feature, press the POUND key twice. 844.
  • Page 523 Voice Prompts NT System Voice Prompts 858. The default Message Playback direction for this mailbox is 858. currently First - In - First - Out. To change it to Last - In -First - Out, press L (5). To go to another mailbox, press the POUND key (#). To exit this feature, press the POUND key twice.
  • Page 524 Voice Prompts NT System Voice Prompts 869. The First Message Notification Call Type is LONG - DISTANCE. 869. To change it to INTERNAL, press I N (4 6). To change it to LOCAL, press L O (5 6). To leave the call type unchanged, press the STAR key (*). To exit this feature, press the POUND key (#).
  • Page 525 Voice Prompts NT System Voice Prompts 876. Please select from the following list of message mailbox options. 876. To specify the Default Message Playback Direction, press P D (7 3). To program Message Waiting Lamping, press M W (6 9). To program Forcing of Unscreened Transfers, press U X (8 9).
  • Page 526 Voice Prompts NT System Voice Prompts 895. ____ Use Russian and go to mailbox ____. 895. “Key 1 is ‘Use Russian and go to Mailbox 222’.” 896. ____ Use Portuguese and go to mailbox ____. 896. “Key 1 is ‘Use Portuguese and go to Mailbox 222’.”...
  • Page 527 Voice Prompts NT System Voice Prompts 916. Please select the following list of Dial Action programming 916. options. To hear the parameters currently specified for the selected table, press H P (4 7). To specify a key which will transfer the caller to a predefined mailbox, press M G (6 4).
  • Page 528 Voice Prompts NT System Voice Prompts 933. There is one message. 933. 934. Enter the date on which the guest checked out. 934. You must enter a two-digit number for the month, then a two-digit number for the day. For example: December 28th would be entered as 1 2 2 8. To re-enter the date if you make a mistake, press the STAR key (*).
  • Page 529 Voice Prompts NT System Voice Prompts 950. If you are sure that you want to remove all room numbers from the 950. list, press Y (9). To leave the list unchanged, press N (6). 951. That room number is not in the distribution list. 951.
  • Page 530 Voice Prompts NT System Voice Prompts 977. To erase the message, press E (3). 977. To listen to the next message, press L (5). To exit this feature, press the POUND key (#). 978. Please leave a private message at the tone, or press 0 to ring the 978.

  • Page 531: About The Maintenance Chapter

    Maintenance Reinstalling NT Voice Mail Software Maintenance Maintenance Chapter 5: Maintenance About the Maintenance Chapter This chapter explains how to reinstall the Windows NT Server Version 4.0 and then the NT Voice Mail software; these procedures are required only if you had to replace your hard drive. Chapter 5 also explains how to perform an upgrade to your current NT Voice Mail software as an alternative to a full install.

  • Page 532: Windows Nt Server Version 4.0 Setup Procedure

    Maintenance Windows NT Server Version 4.0 Setup Procedure Windows NT Server Version 4.0 Setup Procedure Note: It is assumed that the person loading the software is familiar with installing Microsoft Windows products. Although this NT Server setup procedure is mostly automated, there are several parameters that must be entered manually during the setup: Before installing the Windows NT Server, determine if you can pre-format the hard disk.
  • Page 533 Maintenance Windows NT Server Version 4.0 Setup Procedure To use the floppy diskettes for setup: Note: The BIOS setup boot sequence should cause the Voice Mail system to boot up from the A: drive. Insert Setup Disk 1 into the A: drive, and allow the computer to boot up. After the disk is read, the screen prompts will tell you when to insert Disk #2 and Disk #3.
  • Page 534 Maintenance Windows NT Server Version 4.0 Setup Procedure To use the floppy diskettes for setup (cont’d): 16. On the screen asking you for a 10-digit CD key: Enter the information in the CD Key box, and click the button. 17. On the screen prompting you for your licensing mode: Enter 5 in the Per Server concurrent connections box, because the NT server is supplied with 5 client licenses.
  • Page 535 Maintenance Windows NT Server Version 4.0 Setup Procedure To use the floppy diskettes for setup (cont’d): 29. On the next window: Click the button to perform the installation of the network services selected on the setup screen referred to in step 28 and to proceed to the next window. 30.

  • Page 536: Installing And/Or Configuring Other Software

    Installing and/or Configuring Other Software Windows NT Server Version 4.0 Setup Procedure To use the floppy diskettes for setup (cont’d): 41. On the Display Settings dialog box: Click the button to save your settings, and then click button on the Display Properties window. 42.

  • Page 537: Installing The Modem Driver

    Maintenance Installing the Modem Driver Installing the Modem Driver To install the modem driver: Click the button. Select Settings and Control Panel. Double-click the Modems icon on the Control Panel window. On the Install New Modem window that asks if you want the system to detect the modem: Check the check box next to Don’t detect my modem;...

  • Page 538: Installing The Video Driver

    Installing and/or Configuring Other Software Installing the Video Driver Installing the Video Driver On most computers, the default S3 Video Graphics Adapter (VGA) is integrated on the computer motherboard. (For details, see the computer motherboard manual.) Windows NT will install a default VGA-compatible display adapter driver during setup.

  • Page 539: Installing Windows Nt Ras Service

    Installing and/or Configuring Other Software Installing Windows NT RAS Service Installing Windows NT RAS Service To install the Windows NT Remote Access Server Service: Insert the Windows NT CD-ROM in the CD drive. Close the Autorun Windows NT window. Click the button.

  • Page 540: Installing The Nt Server Service Pack 5

    Installing and/or Configuring Other Software Installing the NT Server Service Pack 5 To install the Windows NT Remote Access Server Service (cont’d): 18. On the Microsoft TCP/IP Properties window: Click the button. 19. Remove the Windows NT CD-ROM from the CD drive. 20.

  • Page 541: Installing The Internet Explorer 4.01 Sp1

    Installing and/or Configuring Other Software Installing the Internet Explorer 4.01 SP1 Installing the Internet Explorer 4.01 SP1 To install the Internet Explorer 4.01 SP1: After the system reboots: Insert the NT Service Pack 4 CD-ROM in the CD drive. The Autostart program should display an installation instruction document. Scroll down to highlight the Internet Explorer 4.01 Service Pack 1 hyperlink line in the left column of the document.

  • Page 542: Installing Raxco Instant Utilities For Windows Nt

    Installing and/or Configuring Other Software Installing RAXCO InstaNT Utilities for Windows NT Installing RAXCO InstaNT Utilities for Windows NT This procedure will install a remote control program called REMOTELY POSSIBLE. It will also install the PERFECTDISKNT disk defragmenter program and the Adobe Acrobat Reader. This software is licensed for this computer only.
  • Page 543 Installing and/or Configuring Other Software Installing RAXCO InstaNT Utilities for Windows NT To install RAXCO InstaNT Utilities for Windows NT: On the Setup is Complete dialog box: Click the button to continue. On the Raxco Software Installation window: Select Install InstaNT. 10.

  • Page 544: Installing And Configuring Remotely Possible

    Installing and/or Configuring Other Software Installing and Configuring REMOTELY POSSIBLE Installing and Configuring REMOTELY POSSIBLE To install REMOTELY POSSIBLE: Click the button. Select Programs and Remotely Possible 32. Select Remotely Possible 32 on the Remotely Possible/32 window. To configure (set up) REMOTELY POSSIBLE: Click File on the menu bar, and select Preferences on the File menu.
  • Page 545 Installing and/or Configuring Other Software Installing and Configuring REMOTELY POSSIBLE When the computer restarts and you have logged on, REMOTELY POSSIBLE will be running but hidden. In order to gain control of the Remotely Possible/32 setup screen again, you need to shut down the REMOTELY POSSIBLE program that is currently active and then restart the Remotely Possible Configuration Screen as follows.

  • Page 546: Installing Dialogic System Software

    Installing and/or Configuring Other Software Installing Dialogic System Software Installing Dialogic System Software The following procedure is written for Dialogic Ver 3.1 for ISA cards and assumes that only one D/41H card is installed in the system. To install the Dialogic System software: Insert the CD-ROM into the CD drive.
  • Page 547 Installing and/or Configuring Other Software Installing Dialogic System Software To install the software for the voice board driver: Click the button. Select Programs, Dialogic System Software, and Dialogic Configuration Manager - DCM. On the Dialogic Configuration Manager window: Select Action on the menu bar, and select Add Device. On the Dialogic Configuration Manager - Add Hardware Wizard window: Select D/x1H in the Family list.

  • Page 548: Installing Other Software

    Installing and/or Configuring Other Software Installing Other Software Installing Other Software To install other software: Insert the CD-ROM into the CD drive. A Setup menu will appear with a list of installable software components. The following paragraphs will explain how to install the items listed on the Setup menu. Seattle Labs Remote NT Note: Installing the Remote NT program will require the Serial Number and Authorization Code located...
  • Page 549 Installing and/or Configuring Other Software Installing Other Software Seattle Labs Remote NT (cont’d) To set the parameters and user permissions for RemoteNT: Click the button. Select Programs, SL Products, RemoteNT and Web Administration of RemoteNT. On the Internet Explorer window asking for a user name and password: If the Internet Explorer cannot connect, enter the full IP address of your computer, such as 200.000.000.001, or enter localhost.

  • Page 550: Fax Board Driver Software

    Installing and/or Configuring Other Software Installing Other Software Fax Board Driver Software To install fax board driver software after fax board installation: If the Setup menu is not displayed: Click the button, and select Run. On the Run dialog box: Enter e:\setup in the Open box, and click the button.

  • Page 551: Windows Scripting Host

    Installing and/or Configuring Other Software Installing Other Software Windows Scripting Host To install the Windows Scripting Host: If the Setup menu is not displayed: Click the button, and select Run. On the Run dialog box: Enter e:\setup in the Open box, and click the button.

  • Page 552: Msde Service Pack 1

    Installing and/or Configuring Other Software Installing Other Software MSDE Service Pack 1 MSDE Service Pack 1 is a program that corrects defects found in the Microsoft Data Engine. If you installed the Microsoft Data Engine as indicated in the above procedure, perform these steps: To install the MSDE Service Pack 1: If the Setup menu is not displayed: Click the...

  • Page 553: Hasp Dongle Device Driver

    Installing and/or Configuring Other Software Installing Other Software HASP Dongle Device Driver To install the HASP dongle device driver: If the Setup menu is not displayed: Click the button, and select Run. On the Run dialog box: Enter e:\setup in the Open box, and click the button.

  • Page 554: Software Program For Nt Service

    Installing and/or Configuring Other Software Installing Other Software Software Program for NT Service To install the NT service software: If the Setup menu is not displayed: Click the button, and select Run. On the Run dialog box: Enter e:\setup in the Open box, and click the button.

  • Page 555: Feature Files And Dongle

    Installing and/or Configuring Other Software Installing Other Software Software Program for NT Service (cont’d) To install the NT service software (cont’d): 11. Click the button. 12. On the Check Setup Information window: If the Current Settings are correct, click the button to continue.

  • Page 556: Configuring Nt Security

    Installing and/or Configuring Other Software Installing Other Software Configuring NT Security The Voice Mail Service program must be assigned a Windows NT account, so that it will have the permissions that it needs to execute properly. The account consists of a user name, a password, and a set of user rights.
  • Page 557 Installing and/or Configuring Other Software Installing Other Software Configuring NT Security (cont’d) To configure NT Security, using the account you created: Double-click the My Computer icon and then the Control Panel icon. Double-click the Service icon on the Control Panel window. On the Services window: Select Voice Mail Service.
  • Page 558 Installing and/or Configuring Other Software Installing Other Software Configuring NT Security (cont’d) To configure NT Security, using the account you created (cont’d): 15. Click to select the Security tab. Select the Use custom launch permissions radio button. Click the button. 16.
  • Page 559 Installing and/or Configuring Other Software Installing Other Software Configuring NT Security (cont’d) To set the c: drive permissions: Double-click the My Computer icon. Right-click the c: icon on the My Computer window. Select Sharing on the drop-down menu. On the C: Properties window: Click the New Share button.

  • Page 560: Running The Vmserver Program

    Installing and/or Configuring Other Software Installing Other Software Running the VMServer Program To run the VMServer program: Click the button. Select Settings and Control Panel. Double-click the Services icon. On the Services window: Scroll down the list, select VMService, and click the Start button. The Status for VMService should change to Started.

  • Page 561: Installing The Nt Configuration Program

    Installing and/or Configuring Other Software Installing the NT Configuration Program Installing the NT Configuration Program Windows NT Client Computer To install the client software, it is assumed that the user is a member of the System Administrators group in the User Manager and is logged in as a System Administrator. To install the NT configuration program on the Windows NT Client Computer: Insert the VoiceSupport NT Installation CD-ROM into the CD drive.
  • Page 562 Installing and/or Configuring Other Software Installing the NT Configuration Program Windows NT Client Computer (cont’d) To enable reports: The account name of the user of the client computer must be given access permission to the share name of the c: disk drive of the Voice Mail computer. This can be done for all clients by allowing the predefined group VMServiceGroup in the predefined access domain to have access to the c: drive.
  • Page 563 Installing and/or Configuring Other Software Installing the NT Configuration Program Windows NT Client Computer (cont’d) If Remote Access Service is to be used to connect to Dial Up Networking on the Voice Mail Server: Double-click the My Computer icon and then the Dial-Up Networking icon. On the Dial-Up Networking window: Click the button to add an entry.

  • Page 564: Installing Nt Configuration Program

    Installing and/or Configuring Other Software Installing NT Configuration Program Installing NT Configuration Program Windows 95/98 Client Computer To install the NT configuration program on a Windows 95/98 client computer: Click the button. Select Settings and then Control Panel. Double-click the Network icon on the Control Panel window. On the Network window: Click to select the Access Control tab.
  • Page 565 Installing and/or Configuring Other Software Installing NT Configuration Program Windows 95/98 Client Computer (cont’d) To install the NT configuration program on a Windows 95/98 client computer (cont’d): 17. At each screen: Read the instructions, and then click the button or the Yes button. The client program files will be copied to your hard disk.
  • Page 566 Installing and/or Configuring Other Software Installing NT Configuration Program Windows 95/98 Client Computer (cont’d) To enable reports (cont’d): On the (C:) Properties window: Select the Shared As radio button. Click the New Share button. On the New Share window: Enter c-drive in the Share Name box. Click the Permissions button. On the Access Through Share Permissions window: Click the button.
  • Page 567 Installing and/or Configuring Other Software Installing NT Configuration Program Windows 95/98 Client Computer (cont’d) To run the NT configuration program on the Windows 95/98 Client Computer: For the configuration program to run properly, be sure that the current version of ComCt132.dll has been loaded on the machine.

  • Page 568: Upgrading Nt Voice Mail Software

    Installing and/or Configuring Other Software Upgrading NT Voice Mail Software Upgrading NT Voice Mail Software Instead of performing a full install as explained above, you may prefer to perform an upgrade to your current NT Voice Mail software. If so, do the following: Click File on the menu bar, and select Close on the File menu.

  • Page 569: Optional Procedures

    Installing and/or Configuring Other Software Optional Procedures Optional Procedures Below are several optional procedures that you might want to use to improve the performance of your NT Voice Mail System. Reformatting Remaining Unused Disk Space Since the Windows NT setup program creates the primary partition with a maximum size of 4095 MB, there is an area on the hard disk that is not used after Windows NT is set up.

  • Page 570: Installing And Configuring Perfectdisk Nt

    Installing and/or Configuring Other Software Optional Procedures Installing and Configuring PerfectDisk NT To install and configure PerfectDisk NT: Click the button. Select Programs, InstaNT, and PerfectDisk. On the Profiles window: Highlight the All Partitions profile name in the Profiles list. Check the Profile Enabled check box.
  • Page 571 Customer Service FAX: ..........203-926-5454 Technical Service............203-925-8801 Discontinued Product Service........900-990-2541 Technical Training: ............203-926-5430 Emergency Technical Service (After Hours)....203-929-7920 (Excludes discontinued products) Nitsuko Canada, Division of Nitsuko America 165 Matheson Blvd East, Unit #4-6 Mississauga, Ontario L4Z 3K2 TEL: 905-507-2888 FAX: 905-507-2971...

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