Foscam FI9828W User Manual
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Foscam FI9828W User Manual

Hd wireless ptz dome ip camera for windows & mac os
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User
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（For Windows & Mac OS）
HD Wireless PTZ Dome IP Camera
Model:FI9828W/FI98928P
V1.8

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Summary of Contents for Foscam FI9828W

  • Page 1 User Manual User Manual （For Windows & Mac OS） HD Wireless PTZ Dome IP Camera Model:FI9828W/FI98928P V1.8...

  • Page 2: Table Of Contents

    6 Appendix................................... 73 6.1 Frequently Asked Questions..........................73 6.2 Default Parameters..............................81 6.3 Specifications................................81 6.4 CE & FCC................................84 6.5 Warranty................................85 7 Obtaining Technical Support............................88 Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 3: Overview

    1 Overview FOSCAM FI9828W and FI9828P are an integrated wireless IP Camera with a color CMOS sensor enabling viewing resolution 1280*960. It combines a high quality digital video camera, with a powerful web server, to bring clear video to your desktop from anywhere on your local network or over the Internet.

  • Page 4: Read Before Use

    ● CD×1 ● Ethernet Cable × 1 ● Warranty Card × 1 ● Quick Installation Guide × 1 1.4 Physical Description Front Panel Lens Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 5: Back View

    Infrared LED: 21 IR LEDs, night visibility up to 20 meters LENS: CMOS sensor with zoom lens Back View Antenna WIFI Antenna: Wireless Antenna Interface View Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 6: Interface View

    2) Audio output interface The jack is used to plug external speakers. 3) Power Interface Connect the external power adapter, request for 12V/2A power. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 7: Bottom View

    Bottom View There are up to three labels located on the body of the camera; this is an important feature of original Foscam cameras. If your camera does not have labels as shown in the figure, it may be a clone one. Cloned Foscam cameras can not use original firmware and are not eligible for warranty or technical services.

  • Page 8: Access The Ip Camera

    Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have finished connecting the camera using the LAN IP address and port forwarding, you can access the Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 9: Remote Access

    2.3.2 Remote Access If you want to access your camera by web browser outside of your LAN, you need to configure following configurations. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 10 You can see the port of your camera here. If you want to set Remote Access for several cameras on the same network, you will need to change the HTTPS port for each camera. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 11 You need to manually add port(HTTPS port) forwarding, refer to the following steps. You need go to the “Forwarding > Virtual Servers” panel for setup. Click Add New. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 12: Using The Vlc Player

    For example: IP: 192.168.1.11 HTTP Port number: 88 admin User name: Password: Here I can enter one of the following URLs in the VLC. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 13 1) rtsp://admin:123@192.168.1.11:88/videoMain 2) rtsp:// @192.168.1.11:88/videoMain 3) rtsp://:123@192.168.1.11:88/videoMain 4) rtsp://admin@192.168.1.11:88/videoMain Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 14: Ip Camera Connection To The Server

    VLC. 2.4 IP camera connection to the server Device supports ONVIF2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 15: Surveillance Software Gui

    Click Login button and you will see the surveillance windows.(If login the camera for the first time, the page that modify the username and password will appears.) Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 16: Setup Wizard

    Device Name: You could give name for your camera. System Time: Select the time zone you need to set the date, time,format and so on. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 17 IP: Set IP address of the camera. You could choose to obtain an IP automatically or set the IP address according to your needs. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 18: Surveillance Window

    3.3 Surveillance Window Section 1 FOSCAM Logo/ LiveVideo / Settings/Playback buttons : FOSCAM LOGO : Path to surveillance window. Click this button and back to the surveillance window Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 19 The default stream supports multiple modes, For example: HD Mode/720P/30fps/2M meanings: Stream type / Resolution / Maximum frame rate/ Bit rate. (Different models support different specific mode. ) Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 20 You can manually adjust the focus by clicking on the button Section 4 Pan/Tilt Control 1----- Up control button, 2----- Down control button, 3----- Left control button, 4----- Right control button, Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 21: Preset Settings

    Select one of these Secondly: Click Start cruise button, the camera will cruise following the predefined path. Thirdly: Click stop button and finish cruising. Preset settings Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 22 Schedule: Scheduled control. When it is selected, the function of switching on/off the infrared lamp as scheduled is enabled (Settings> Video > IR LED Schedule ). Section 8 Image quality settings Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 23 7----- Full Screen Click it to make full-screen, or you can double click the surveillance screen to make full-screen. Double click again and exit full-screen. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 24 Second Method: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view back to original size. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 25 Press Esc button or double click right mouse and cancel the function. NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 26: Advanced Camera Settings

    Plug-In Version: Display the plug-in version of your camera 4.1.2 Device Status On this page you can see device status such as Alarm status/ Record Status ,DDNS status, WIFI status and so Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 27 Session status will display who and which IP is visiting the camera now. 4.1.4 Log The log record shows who and which IP address accessed or logout the camera and when. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 28: Basic Settings

    The alias name cannot contain special characters. 4.2.2 Camera Time This section allows you to configure the settings of the internal system clocks for your camera. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 29: User Accounts

    Here you can create users and set privilege, visitor, operator or administrator. The default user account is admin, with a blank password. You can enter the users accounts of visitor、 operator and adminstrator Manually. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 30 Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see the new added account on the Account list. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 31 Firstly, select the account which you want to change the username, then select “Change username”, enter the new password, lastly click modify to take effect. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 32 The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one window.
  • Page 33 3 Click Add to take effect. Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which series the camera belongs to. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 34 Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 35 Login to the first camera using a DDNS domain name and port. Use DDNS domain name and port to login. Make sure each camera you need add could login with DDNS name and port. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 36 5---- Click Add button and to take effect NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 37 When you are away from home, you can use the first camera’s DDNS domain name and port to view all the cameras via internet. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 38: Network

    DNS server, you can check your computer’s local area connection as follows:     Control Panel Network Connections Local Area Connections Choose Support Details. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 39 If you don’t know the DNS server, you can use the same settings as the Default Gateway. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 40: Wireless Settings

    You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the password you filled in are exactly the same for your router. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 41 If you fail to make a wireless connection, please refer to your seller or contact us directly for assistance. 4.3.3 PPPoE If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE account. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 42 4.3.4 DDNS FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain name, you can also use the third party domain name. FOSCAM domain name Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the domain name.
  • Page 43 Please register an account step by step according to instructions on www.no-ip.com After registration, please login your email which used to register. You will receive an email from website, please Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 44 Step 2, DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 45 NOTE： If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect. ② Do port forwarding within the router Example: The camera’s LAN IP address is...
  • Page 46 Another way to change the HTTP port NO. Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 47 LAN IP address is set, or you may have problems later with remote access and seeing the camera remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static LAN IP address! Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 48 465 or 25 or 587, which port you choose should be decided by which Transport Layer Security you select. 2---- SMTP Username/ password ID account and password of the sender email address Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 49: Ftp Settings

    8) The server does not support the authentication mode used by the device 4.3.8 FTP Settings If you want to upload record files and images to your FTP server，you can set FTP Settings. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 50 Access the IP Camera by Smart Phone (Android or iOS operating system) First of all, you need to open the P2P function of the IP Camera at “Settings --> Network --> P2P.” Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 51: Video

    Search and install Foscam Viewer on Google Play and APP Store for for Android and iOS devices. If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android APP User Manual.

  • Page 52: On Screen Display

    Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on the video. 4.4.3 Privacy Zone This page is used to set some mask as privacy zone on the video. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 53 Click Back button and return to the OSD page, click Save to take effect. Back to the surveillance window, you can see the mask area as the following picture: Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 54 Pictures Save To: FTP or SD Card. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP automatically. If select SD Card as the save path, make sure the camera has inserted Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 55: Alarm

    4.5.1 Motion Detection IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images to FTP. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 56 The interval time between two motion detections. Select one interval time. Step 04: Select the alarm indicator When the motion has been detected, the alarm status will turn to Detect alarm. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 57 Click "Clear IO alarm output" , the alarm output device will stop alarming. If IO alarm is triggered again after alarm interval, IO alarm output device will be restart. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 58 Click this button and select all time range. ② Specify an alarm schedule Click the week day words, the corresponding column will be selected. For example, click TUE, the all column Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 59 The alarm device(door sensor, infrared sensor, smoke detectors, etc) send input command to the network camera, then the network camera send output command to the alarm output device(local audible alarm, lights alarm,etc.). Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 60 There is an IO alarm input/output lines in the FOSCAM camera tails, as shown in following figure. Enable IO alarm need this cable to connect to the alarm device (door sensor, infrared sensor, smoke detector, etc.). I/O Alarm has four ports: ...

  • Page 61: Record

    Local Recording Location: For Windows OS, the location recording path is c:/ IPCamRecord, you can change another one. For MAC OS, the manual recording path is: / IPCamRecord. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 62: Alarm Recording

    When the parameter Recording Location is set SD Card on the Storage Location page, you can configure parameters as shown in follow figure.(Only FI9828P) Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 63 When the parameter Recording Location is set FTP on the Storage Location page, you can configure parameters as shown in follow figure. Click Save button to take effect. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 64: Ptz

    There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type and click save button. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 65: Cruise Settings

    Horizontal: The camera will rotate form left to right. All preset positions. Add: Add one cruise track. Delete: Select one cruise track and delete it. How to do add cruise tracks ? Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 66 For example: I have added three preset points to the “track 1”, that means : When I select the “track 1” on the surveillance window, the camera moves as the following track: upright then Right Most last downleft. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 67 Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track. Attention: Considering the life time and thermal issue of the motor, it’s not recommend to do long-time cruise. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 68 (manually setting) when it stops moving (manually or cruise). You could refer to the following method: Then go to the “Settings” page to set time (min): Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 69: Firewall

    Network Camera. If you select Block access from these IP addresses, only those clients whose IP addresses are in the IP list cannot access the Network Camera. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 70: System

    4.9.2 System Upgrade Click “Download the latest firmware”, you will see the following screen. And click “save” to save the firmware on your computer locally. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 71 , select the Camera IP that you want to upgrade the firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 72 After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to the default factory settings before using the camera. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 73: Playback(Only Fi8928P)

    5 Playback(Only FI8928P) On this page you can view the record files stored in the SD card. NOTE: The FC1403P does not support the function. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 74 : Click this button to search all record files satisfy the conditions you selected. Continuous Play: Select the checkbox to play continuously all the record files. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 75: Appendix

    NOTE: Any questions you would meet, please check Network connections firstly. Check the working status revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 76 6.1.1 Install the add-on of Firefox browser, Google Chrome and IE Chrome. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 77 Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 78 Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 79 6.1.2 Uninstall the add-on of Firefox browser, Google Chrome and IE Chrome. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 80 When you use Windows7 or Vista, you may be not able to do manually record or change the record path because of the security settings of computer. There are two ways to resolve this problem: Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 81 Enable: Run ActiveX controls and plug-ins If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 82 DDNS name and port number. Use the DDNS domain name not the camera’s LAN IP. (For more details see: How to add cameras in WAN) Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 83: Default Parameters

    Pan/Tilt Angle Horizontal:355° & Vertical: 78° Night visibility 21pcs IR-LEDs, night vision range up to 20 metres Input/Output External 3.5mm standard interface for two-way audio Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 84 10% ~ 80% non-condensing Humidity Environment Storage -20°C ~ 60° (-4°F ~ 140°F) Temperature Storage 0% ~ 90% non-condensing Humidity Certification CE, FCC, RoHS Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 85 One 10/100Mbps RJ45 port Wireless IEEE802.11b/g/n Standard Data Rate IEEE802.11b: 11Mbps(Max.); Network IEEE802.11g: 54Mbps(Max.); IEEE802.11n: 150Mbps(Max.). Wireless WEP, WPA, WPA2 Security Network IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、DDNS、 Protocol UPnP、RTSP Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 86: Ce & Fcc

    This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions. This device may not cause harmful interference  Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...

  • Page 87: Warranty

    No warranty service is provided unless the product is returned to an authorized return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty implications.
  • Page 88 Abuse firmware upgrade without the authorized technician’s guidance.  Normal wear and tear.  Return Procedures Please read FOSCAM warranty policy & policy of your reseller first before sending items back to  point-of-purchase.  Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product.

  • Page 89: Limitation Of Liability

    Repair Service Out Of Warranty  FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee contains device cost and service fee. Device cost (including accessories) is the standard uniform price provide by FOSCAM.

  • Page 90: Obtaining Technical Support

    FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it without incurring any liability.

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