Chapter 5: Troubleshoot Your 4K Broadcast Module; Err (Error) Link Status; Video Does Not Display Correctly; No Timecode In Via 4K Broadcast Module - Red Epic 4K Broadcast Module Operation Manual

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R E D 4 K B R O A D C A S T M O D U L E O P E R AT I O N G U I D E
05
TROUBLESHOOT YOUR
4K BROAdCAST MOdULE

ERR (ERROR) LINK STATUS

SYMPTOM
The 4K Broadcast menu shows that the Link Status for either the Camera or Module is "Err" (error).
POTENTIAL RESOLUTION
 Reboot the BRAIN.
 Remove the 4K Broadcast Module and the adaptor module. Check the module connectors. If the connectors
have dust or debris, clean the connectors. If any connectors are damaged, contact your Bomb Squad
representative.
 Use a different adaptor module.

VIDEO DOES NOT DISPLAY CORRECTLY

SYMPTOMS
 Image does not display.
 Image freezes.
 Quadrants are not in sync.
POTENTIAL RESOLUTIONS
 Go to Menu > Settings > Display > 4K Broadcast and select Video Reset. This resets the video connection.
 Go to Menu > Settings > Project > Format > UHD and re-select the Resolution. Then select Set Format.

NO TIMECODE IN VIA 4K BROADCAST MODULE

SYMPTOMS
 Camera does not receive timecode signal when a timecode generator is connected to the 4K Broadcast Module.
 The TC indicator does not illuminate green.
POTENTIAL RESOLUTIONS
Ensure that each of the following has the same frame rate:
 Sensor Frame Rate
 Project Time Base
 Timecode generator
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