Symmetricom ND-SERIES User Manual page 39

Possible reasons/solutions:
1. You have entered and "remembered" an incorrect password in the password windows. This is
now causing multiple error indication windows titled "bad password" to pop-up for each portion
of the configuration message that is being sent to the clock. You must clear the memorized
password using one of the two options below.
2. WinDiscovery only remembers the password for the current session, close the WinDiscovery
session and reopen. All passwords will be forgotten by the WinDiscovery application.
3. As an alternative to closing the WinDiscovery session, Right click on the device being
administered in the main WinDiscovery window. The right click pop-up menu now contains an
entry for "Forget Memorized Password". Select this option.
4. If using the global password feature, the global password does not match the existing password
of the device you are trying to manage. Either change the device password to match that of the
global password, or change the global password to match that of the device(s) you are attempting
to manage.
If these troubleshooting tips do not solve your problem, contact customer service at:
support@symmetricom.com
or call: ..... 888-367-7966 in the USA
..... 408-428-7907 worldwide
ND Clocks User Manual - Rev 2.0.1 Sep-08 35
®
Symmetricom , Inc.