If you are experiencing problems with the operation of your UPS, please refer to the following instructions:
Prior to calling Tech Support please have the following information on hand. It is located on a white sticker located
on the back of the UPS near the receptacles:
Type of UPS
S/N: __________________
P/N: __________________
Unit Description
The plug of the ONePlus unit (black box) must be plugged directly into an operating wall receptacle. Your
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POS equipment must be plugged into receptacles of the ONePlus UPS.
On the back of the ONePlus UPS's are four (4) receptacles. See drawing below. The ONE404AG-SE unit
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that you have is designed to supply backup power for 5 minutes under full load and12 minutes under half
load. Note: Due to application specific conditions, your actual run time may be different.
On the front of the unit is the On/Off button, an alarm silence button and 4 LED's (lights).
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On/Off Button:
Alarm Silence Button:
LED Indicator Lights:
ONEAC UPS OPERATION TROUBLESHOOTING
AND REFERENCE GUIDE
Prepared for:
Verifone Corporation
400 VA Unit
Turns unit on/off. To turn unit on/off press and hold button for 3 seconds.
Silences the alarm. To silence the alarm press the alarm silence button.
The alarm will not silence if there is a UPS fault, low battery condition or if the
battery needs to be replaced.
Indicates the status of the UPS. There are four (4) LED Indicator lights. See
drawing below for reference.
Help Desk Phone Numbers
ONEAC Technical Support: 800-327-8801 Opt. 3