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5. T
ECHNICAL
General Troubleshooting
Symptom
General low light intensity
One LED in an LED group
failed
All the LEDs in a group
failed
Single MotionDrape™ LED
controller: All LEDs in a
drape failed
Multiple MotionDrape™ LED
controllers: All LEDs on a
controller failed
Breaker/Fuse keeps blowing
MotionDrape™ LED
controller does not power
up
Product is not responding to
DMX
Loss of signal on some
MotionDrape™ LED
controllers
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I
NFORMATION
Possible Cause(s)
Dirty LEDs
Faulty (shorted) LED
Faulty (open) LED
Faulty LED cable
Faulty LED driver
Faulty LED driver box
Faulty drape output cable
Faulty MotionDrape™ LED controller
Faulty MotionDrape™ LED controller
If using DMX connection, wrong DMX address
on the corresponding controller
If using proprietary serial link, wrong
Master/Slave setting on the corresponding
controller
MotionDrape™ LED controller not powered
Faulty DMX cable
Excessive circuit load
Short circuit along the power wires
No power
Faulty or lose power cord
Faulty internal power supply
Wrong DMX addressing
Wrong polarity on the controller
Lose or damaged cables
Faulty Main PCB
Non compatible signal patch cables
Bouncing signals
Long cable / Low level signal
Too many products
Interference from AC wires
If you still experience problems after trying the above solutions, contact
CHAUVET® Technical Support.
Possible Action(s)
Clean the MotionDrape™ LED drape regularly
Replace faulty LED
Replace faulty LED
Replace faulty LED cable
Replace faulty LED Driver box
Replace faulty LED Driver box
Repair or replace faulty cable
Replace MotionDrape™ LED controller
Replace MotionDrape™ LED controller
Set the starting DMX address correctly
Set the starting Master/slave mode correctly
Check power to the MotionDrape™ LED
controller
Repair or replace faulty cable
Check total load placed on the electrical circuit
Check for a short in the electrical wiring (internal
and/or external)
Check for power on Mains
Check power cord
Replace internal power supply
Check DMX controller and product addressing
Check polarity switch settings on the controller
Check DMX and signal patch cables
Replace Display PCB
Use only compatible cables
Install terminator as suggested
Do not exceed maximum recommended length
Install an optically coupled DMX splitter after unit
#32.
Keep DMX and signal patch cables separated
from power cables or black lights
MotionDrape™ LED User Manual (Rev. 03)
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