Copy Troubleshooting - Lexmark 2500 Series Getting Started Manual

Select a lower print
quality
Software may not be
installed correctly
Partial document or photo prints
Check document
placement
Check paper size
Photo smudges
Photo smudges

Copy troubleshooting

•
"Copier does not respond" on page 47
•
"Scanner unit does not close" on page 47
•
"Poor copy quality" on page 48
•
"Partial document or photo copies" on page 48
Copier does not respond
Check the control panel
for any blinking lights
Check power
Software may not be
installed correctly
Scanner unit does not close
Check for obstructions
1
From the software application, click File
2
Click Properties, Preferences, Options, or Setup.
3
Click Quality/Copies.
4
From the Quality/Speed area, select a lower print quality.
For more information, see "Software may not be installed correctly" on page 43.
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Make sure the paper size being used matches the size you selected.
To prevent smudging, avoid touching the surface of a printed photo. For best results,
remove each printed sheet individually from the paper exit tray, and allow the prints to dry
at least 24 hours before stacking, displaying, or storing.
If one of the lights is blinking, see "Blinking lights on the control panel" on page 53.
If the light is not on, see "Power button is not lit" on page 42.
For more information, see "Software may not be installed correctly" on page 44.
1
Lift the scanner unit.
2
Remove any obstruction keeping the scanner unit open.
3
Lower the scanner unit.
Troubleshooting
Print.
47