XAVI Technologies Corp. X5821 User Manual page 55

X5821 User's Manual
B2. Warranty Repair
1. During the first three (3) months of ownership, XAVi
Technologies will repair or replace a defective product
covered under warranty within twenty-four (24) hours of
receipt of the product. During the fourth (4th) through twelfth
(12th) months of ownership, XAVi Technologies will repair or
replace a defective product covered under warranty within
ten (10) days of receipt of the product. The warranty period
for the replaced products shall be ninety (90) days or the
remainder of the warranty period of the original unit,
whichever is greater. XAVi Technologies will ship surface
freight. Expedited freight is at customer's expense.
2. The customer must return the defective product to XAVi
Technologies within fourteen (14) days after the request for
replacement. If the defective product is not returned within
this time period, XAVi Technologies will bill the customer for
the product at list price.
B3. Out-of-Warranty Repair
XAVi Technologies will either repair or, at its option, replace a
defective product not covered under warranty within ten (10)
working days of its receipt. Repair charges are available from
the Repair Facility upon request. The warranty on a serviced
product is thirty (30) days measured from date of service.
Out-of-warranty repair charges are based upon the prices in
effect at the time of return.
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