Troubleshooting
"Setup troubleshooting" on page 22
•
"Print troubleshooting" on page 24
•
"Jams and misfeeds troubleshooting" on page 26
•
"Device troubleshooting" on page 26
•
"Error messages troubleshooting" on page 27
•
"Removing and reinstalling the software" on page 28
•
Setup troubleshooting
Power button is not lit
Make sure you have disconnected the power supply cord from the printer and then from the wall outlet.
1
Plug the cord all the way into the power supply port on the printer.
2
Plug the cord into an electrical outlet that other electrical devices have been using.
3
If the
light is not on, press
Software does not install
The following operating systems are supported:
Windows XP (32–bit)
•
Windows XP (64–bit)
•
S
1
OLUTION
1
Close all open software applications.
2
Disable any anti-virus programs.
3
Remove the printer software CD from the CD-ROM drive.
4
Restart the computer.
5
When the desktop appears, reinsert the printer software CD. The CD icon is created on the desktop.
6
Follow the instructions on the computer screen to install the software.
Lexmark Confidential until announced
.
Troubleshooting
22