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Interlogix TruVision NVR 21 User Manual

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TruVision NVR 21(S/P) User
Manual
P/N 1072629E-EN • REV 1.0 • ISS 03FEB15

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Summary of Contents for Interlogix TruVision NVR 21

  • Page 1 TruVision NVR 21(S/P) User Manual P/N 1072629E-EN • REV 1.0 • ISS 03FEB15...
  • Page 2 Copyright © 2015 United Technologies Corporation. Interlogix is part of UTC Building & Industrial Systems, a unit of United Technologies Corporation. All rights reserved. Trademarks and patents Trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

  • Page 3: Table Of Contents

    Configuring live view 36 General settings 38 Configuring time and date 40 Chapter 6 Controlling a PTZ camera 43 Changing PTZ camera settings 43 Calling up presets, tours and shadow tours 43 Setting and calling up presets 44 TruVision NVR 21(S/P) User Manual...
  • Page 4 Using a network storage system 82 Chapter 10 Recording 83 Configuring recording settings 83 Using an external recording device 85 Configuring recording schedules 85 Daily schedules 86 Holiday schedules 87 Manual recording 88 Motion detection schedules 89 TruVision NVR 21(S/P) User Manual...
  • Page 5 Checking HDD status 117 Configuring HDD alarms 118 Managing eSATA 118 Checking the S.M.A.R.T. information 118 Bad sector detection 119 Chapter 14 Camera settings 121 Cameras supported 121 Adding IP cameras to the recorder 121 TruVision NVR 21(S/P) User Manual...
  • Page 6 Wiring the keypad 147 Setting up the keypad to work with the recorder 148 Operating the keypad 150 Appendix E Maximum pre-recording times 155 Appendix F Supported PTZ commands 157 Appendix G Default menu settings 159 Index 171 TruVision NVR 21(S/P) User Manual...

  • Page 7: Product Overview

    Product overview Installation environment The TruVision NVR 21 (TVN 21) series is a versatile, user-friendly embedded network video recorder (NVR) series. The standard series supports up to 8/16 channels with a maximum bandwidth of 40/80 Mbps and up to 4 SATA hard drives.
  • Page 8 Ports: When using the browser: When using TruNav: RTSP port: 554 RTSP port: 554 HTTP port: 80 Server/Client software port: 8000 Go to Chapter 9 “Using the web browser” on page 69 for further information. TruVision NVR 21(S/P) User Manual...

  • Page 9: Installation

    When you receive the product, check the package and contents for damage, and verify that all items are included. There is an item list included in the package. If any of the items are damaged or missing, please contact your local supplier. TruVision NVR 21(S/P) User Manual...

  • Page 10: Back Panel

    CD with software and manuals • TruVision NVR 21(P) Quick Start Guide • TruVision NVR 21(P) User Manual (on CD) • TruVision Recorder Operator Guide (on CD) Back panel Figure 1 on page 5 shows the back panel connections and describes each connector on a typical TVN 21(P) network video recorder.
  • Page 11 CD/DVD burner or USB HDD. 2. Connect one audio input to RCA connectors. 11. Not used. 3. Connect to a RS-232 device. 12. Not used. 4. Connect to a network. 13. Connect to a keyboard (KTD-405 shown). TruVision NVR 21(S/P) User Manual...

  • Page 12: Wiring The Keypad

    Figure 2: RS-485 bus serial wiring (KTD-405 keypad shown) 1. Keypad 3. See section “RS-485 ports” on page 8 2. I/O box Use an RS-485 signal distributor for a star wiring configuration. See Figure 3 on page 7. TruVision NVR 21(S/P) User Manual...
  • Page 13 Each distributor output provides another RS-485 bus, extending the output an additional 1200 m. Up to 31 recorders can be connected to each output. See Figure 4 below. TruVision NVR 21(S/P) User Manual...

  • Page 14: Rs-485 Ports

    A and B: Connect pan, tilt, zoom control of PTZ dome cameras. A = +, B = - C and D: Not used G: Ground of dome camera G: Ground of keypad • Keyb: Connect the keypad. TruVision NVR 21(S/P) User Manual...

  • Page 15: Rs-232 Port

    The unit is equipped with 1 audio input and two audio outputs. Both the audio input and the audio outputs are line-level Audio input RCA jack, 315 mV, 40 kohms. Unbalanced Audio output RCA jack, 315mV, 600 ohms. Unbalanced Note: Line-level audio requires amplification. TruVision NVR 21(S/P) User Manual...

  • Page 16: Brackets

    3. Attach the recorder to the front rails (C). The screws are not supplied. Caution: Do not rack-mount the recorder without the rear rails installed. Failure to install the rear rails can damage the recorder. TruVision NVR 21(S/P) User Manual...

  • Page 17: Getting Started

    1. In live view mode, right-click the mouse and click Menu. The main menu screen appears. 2. Select the Power Manager icon. 3. In the Shutdown popup menu, select Reboot. Click Yes to confirm reboot. TruVision NVR 21(S/P) User Manual...

  • Page 18: Using The Setup Wizard

    If you wish to limit the admin rights to only one computer, enter the MAC address of the user’s computer. Otherwise leave the MAC address unchanged. Click Next. 7. Time and date configuration: Select the desired time zone, date format, system time, system date, and manual DST. TruVision NVR 21(S/P) User Manual...
  • Page 19 116 for further information. You can also set up a drive for redundant recording. See “Configuring redundant recording” on page 91. After configuring your HDD settings, click Initialize Next to move to the next page, or Previous to return to the previous page. TruVision NVR 21(S/P) User Manual...
  • Page 20 Check the desired time lapse check box, TL-Hi or TL-Lo. To record motion detection events, check Event (Motion). To record alarm events, check Alarm. 12. When all the required changes have been entered, a page appears showing all the settings. TruVision NVR 21(S/P) User Manual...
  • Page 21 Chapter 3: Getting started Click Finish to exit the Wizard. The recorder is now ready to use. TruVision NVR 21(S/P) User Manual...
  • Page 22 Chapter 3: Getting started TruVision NVR 21(S/P) User Manual...

  • Page 23: Operating Instructions

    The LED indicators light up or flash to alert you of various conditions. The functions available can be limited by setting passwords. See Figure 7 below for more information. TruVision NVR 21(S/P) User Manual...
  • Page 24 Also use them to navigate within menus. Preset: In PTZ Control mode, press Preset and a numeric button to call the specified preset. Also use to edit holiday mode, video search mode, HDD TruVision NVR 21(S/P) User Manual...
  • Page 25 In System Information mode, get the DDNS URL. In User Management mode, pop up the Permission screen of a selected item in User Management > User > User Management. Delete a selected item from USB flash drive. Exit the virtual keypad. TruVision NVR 21(S/P) User Manual...
  • Page 26 In Playback mode, play back a camera in the forward direction. Replay Press to start playing the current file. Starts at the beginning of the file. Press to click to start and stop video clipping. TruVision NVR 21(S/P) User Manual...
  • Page 27 View a selected picture from the Picture Search results. Play a selected video from the Bookmark Search results. Play a selected video on the USB flash drive. Holiday mode Preset Press to edit a holiday listed under Display Mode Setting > TruVision NVR 21(S/P) User Manual...

  • Page 28: Using The Mouse

    Move the pointer to a command, option, or button on a screen. Click the left mouse button to enter or confirm a selection. You can purchase a spare mouse by ordering part number TVR-MOUSE-1. See Table 4 below for a description of the mouse buttons. TruVision NVR 21(S/P) User Manual...

  • Page 29: Using The Ir Remote Control

    The device ID address only applies when using a remote control and not when using a keypad. You can purchase a remote control by ordering part number TVR-REMOTE-1 IR Remote Control. TruVision NVR 21(S/P) User Manual...
  • Page 30 Confirm selection. 11. Zoom + and - Use to control zoom of camera lens. 12. Preset Enter preprogrammed three-digit code to call up a preset. 13. Tour Enter preprogrammed one-digit code to call up a tour. TruVision NVR 21(S/P) User Manual...
  • Page 31 If the IR remote control is not functioning properly, perform the following tests: • Check the battery polarity. • Check the remaining charge in the batteries. • Check that the IR remote control sensor is not masked. If the problem still exists, please contact your administrator. TruVision NVR 21(S/P) User Manual...

  • Page 32: Menu Overview

    Camera management Configures camera settings including OSD display, motion detection, privacy masking, video image adjustments, video loss, add/edit camera, tamper-proof, covert camera, and copy settings to other cameras. See Chapter 14 “Camera settings” on page 121. TruVision NVR 21(S/P) User Manual...
  • Page 33 The main menu screen appears. The Display screen appears by default. 2. Click the required menu icon to display its submenu options. Modify the configuration parameters as required. 3. Click Apply to save the settings. 4. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 34: Using The Soft Keyboard

    Alphanumeric characters Backspace Confirm selection Exiting the main menu Press the Menu button on the front panel to exit the current menu screen and return to live view or click Back in a main menu. TruVision NVR 21(S/P) User Manual...

  • Page 35: Chapter 5 Live View

    Indicates alarms and system notifications. Clicking the icon opens a screen that lists the alarms and notifications. Indicates manual recording. More than one icon can be displayed at the same time. The system status is displayed on the front panel by the status LEDs. TruVision NVR 21(S/P) User Manual...

  • Page 36: Video Output

    1 main stream and 7 substreams • 3 × 3 substreams • 4 × 4 substreams The number of cameras that can be played back together depends on the camera resolution. See Table 7 on page 31. TruVision NVR 21(S/P) User Manual...

  • Page 37: Audio Output

    The list of commands available depends on which monitor is active; main or event (monitor B). See Table 8 below. The default settings of these commands are provided in Appendix G, “Default menu settings” on page 157. TruVision NVR 21(S/P) User Manual...
  • Page 38 Displays the next camera. All-day playback Playback the recorded video of the selected day from selected cameras. See “All-day playback” on page 55 for more information. Monitor A Switch between monitors A (main) and B (spot). TruVision NVR 21(S/P) User Manual...

  • Page 39: Multiview Format

    The default sequence displays each camera in numerical order. However, each camera on the main and spot monitors can have a pre-programmed dwell time and sequence order. See “Changing the camera sequence” on page 37 for more information. TruVision NVR 21(S/P) User Manual...

  • Page 40: Accessing Frequently Used Commands

    Display menu. Quick snapshot: Capture a snapshot of a video image. The image is saved on the unit. PTZ control: Enter PTZ control mode. Digital zoom: Enter digital zoom. See “Digital zoom” below for further information. TruVision NVR 21(S/P) User Manual...

  • Page 41: Digital Zoom

    To quickly zoom in/out on a camera image: 1. Select the camera you wish to use. 2. Left-click the mouse and select the digital zoom icon, or on the front panel press the Zoom+ button. The digital view screen appears. TruVision NVR 21(S/P) User Manual...

  • Page 42: Configuring Live View

    Designates which monitor will be the output to show the event. Default is HDMI. Event full screen Set the length of time for which an event appears on the output monitoring dwell time monitor before moving to the next camera during sequencing. Default is 10 seconds. TruVision NVR 21(S/P) User Manual...
  • Page 43 See Figure 16 below. Each video tile displays both the order of the camera in the sequence and the camera number. Figure 16: Camera layout and sequence screen Multiview layout selection bar Camera order in the sequence Camera number selection TruVision NVR 21(S/P) User Manual...

  • Page 44: General Settings

    Table 12: Description of the Monitor setup screen: General Settings Option Description Language Change the language of the system. Select the desired language from the drop-down list and click Apply. The language displayed changes immediately. TruVision NVR 21(S/P) User Manual...
  • Page 45 Modify the video output brightness. Adjust the scroll bar point to the desired level and click Apply. Event hint Define whether the event hint icon appears on screen. See “Status information” on page 29 for more information. TruVision NVR 21(S/P) User Manual...

  • Page 46: Configuring Time And Date

    The start and end time of daylight saving time (DST) in the year can also be set. DST is deactivated by default. See Figure 19 below for the Time settings screen. TruVision NVR 21(S/P) User Manual...
  • Page 47 Enter the start date and time for daylight savings. Enter the end date and time for daylight savings. DST bias Set the amount of time to move DST forward from the standard time. Default is 60 minutes. TruVision NVR 21(S/P) User Manual...
  • Page 48 To set up the system time and date: 1. From the menu toolbar, click Display Mode Settings > Time. 2. Modify the settings to the desired values. 3. Click the Apply button to immediately implement the changes. TruVision NVR 21(S/P) User Manual...

  • Page 49: Controlling A Ptz Camera

    For further information, see Appendix D “KTD-405 keypad” on page 147. If the display is in multiview format, it changes to full screen format for the selected camera. See Figure 20 below for a description of the PTZ control panel. TruVision NVR 21(S/P) User Manual...

  • Page 50: Setting And Calling Up Presets

    PTZ configuration window (see Figure 21 below). Note: The PTZ dome camera used must be able to support a preset command. See Appendix F on page 157 for the complete list of PTZ commands available by camera protocol. TruVision NVR 21(S/P) User Manual...
  • Page 51 Move the selected preset to a lower level. To set up a preset: 1. From the menu toolbar, click PTZ Settings > More Settings. 2. Use the directional, zoom, focus and iris buttons to position the camera in the desired preset location. TruVision NVR 21(S/P) User Manual...

  • Page 52: Setting And Calling Up Preset Tours

    Note: The PTZ dome camera used must be able to support a preset tour command. See Appendix F on page 157 for the complete list of PTZ commands available by camera protocol. TruVision NVR 21(S/P) User Manual...
  • Page 53 2. From the preset list, select a tour number and click to delete the selected the preset tour. – Or – In the preset tour toolbar, click to delete all the presets for the selected tour. 3. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 54: Setting And Calling Up A Shadow Tour

    PTZ control panel: 1. In live view left-click the mouse and select the PTZ Control icon in the quick access toolbar. The PTZ control panel appears. Select the desired camera from the toolbar. – Or – TruVision NVR 21(S/P) User Manual...
  • Page 55 More Settings. 2. Select the shadow tour from the list and click to start the tour. Click to stop the shadow tour. 3. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...
  • Page 56 Chapter 6: Controlling a PTZ camera TruVision NVR 21(S/P) User Manual...

  • Page 57: Playing Back A Recording

    Overview of the playback window It is easy to manage playback from the playback window. The playback video can be set up to display a time/date stamp for evidentiary purposes (see “Configuring the camera OSD settings” on page 125). TruVision NVR 21(S/P) User Manual...
  • Page 58 Start/stop a video clip during playback. Sections of a recording can be saved to an external storage device. Add default bookmark Add customized bookmark Bookmark management. Click to see the list of bookmarks and their times. They can be renamed or deleted. TruVision NVR 21(S/P) User Manual...

  • Page 59: Playback Pop-Up Menu

    Playback pop-up menu You can quickly access playback functions by placing the cursor on a playback image on screen and clicking the right-button of the mouse. The playback pop-up menu appears (see Figure 24 below). TruVision NVR 21(S/P) User Manual...

  • Page 60: Instant Playback

    1. In live view mode left-click the mouse on the desired camera image. The quick access toolbar appears. Click Instant Playback 2. Select the desired camera from the drop-down list and click OK. Playback starts immediately. The Instant Playback scroll bar appears under the selected camera. TruVision NVR 21(S/P) User Manual...

  • Page 61: All-Day Playback

    Playback from the selected camera starts immediately. Note: Multiview playback is only available using the mouse. If live view was showing multiview, only the camera in the top-left channel on screen will be played back. TruVision NVR 21(S/P) User Manual...

  • Page 62: Playback Skip Time

    The latest file is listed first. See Figure 25 on page 57 for an example of a search. Only one file can be played back at a time. TruVision NVR 21(S/P) User Manual...

  • Page 63: Playing Back Recordings By Time And Video Type

    6. Use the playback control toolbar to manually control playback. 7. To play back another camera, move the cursor to the right edge of the screen to display the list of cameras and select the desired camera. TruVision NVR 21(S/P) User Manual...

  • Page 64: Playing Back Recordings By Event

    10. To do another search: Click Exit in the playback control toolbar to return to the search results screen. - Or - Right-click the mouse and select Exit from the list to return to the search results screen. TruVision NVR 21(S/P) User Manual...

  • Page 65: Creating And Playing Back Bookmarked Recordings

    Also select the type of bookmark to be searched. If searching for customized bookmarks, enter a keyword from the bookmark name. Click Search. The list of bookmarks appears. 3. Select the desired bookmark from the list. TruVision NVR 21(S/P) User Manual...

  • Page 66: Slideshow Of Snapshots

    - Or - Right-click the mouse and select Picture Search from the list to return to the search screen. - Or - Click Picture Search in the snapshot toolbar to return to the search results screen. TruVision NVR 21(S/P) User Manual...

  • Page 67: Playing Back Recordings From The System Log

    - Back: Click to return to live view. Playing back frame-by-frame You can easily play back a selected video at different speeds. This allows you to carefully examine an event frame-by-frame as it happens. TruVision NVR 21(S/P) User Manual...

  • Page 68: Digital Zoom In Playback

    The selected area is magnified. 4. Right-click the mouse to quit the digital zoom mode and to return to full-screen playback mode. The playback control toolbar reappears. TruVision NVR 21(S/P) User Manual...

  • Page 69: Archiving Recorded Files

    If more than one media type is found in the recorder, the USB device takes precedence over the others. 2. Press Archive on the front panel or remote control to open the quick archive screen. TruVision NVR 21(S/P) User Manual...
  • Page 70 Refresh the search results if any parameters have been modified. Name Files found on the backup device are listed. Delete Click to delete a selected file from the backup device. Play Click to play selected file. TruVision NVR 21(S/P) User Manual...
  • Page 71 7. Click Archive. The Archive screen appears. 8. Select the storage medium to export from the drop-down list. 9. Click Archive to begin the backup process. 10. Click when archiving is completed. Click Cancel until you return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 72: Auto Archiving

    7. Select how the recorder responds if the backup device becomes full. There are two options: Stop Archiving or Overwrite. If overwrite is selected, the oldest files are overwritten. 8. Under Device Select, select the backup device used. TruVision NVR 21(S/P) User Manual...

  • Page 73: Creating And Archiving Video Clips

    You can create a new folder for the video clips. Press the New Folder button and enter the folder name. Archiving snapshots You can save all the video snapshots recorded to a backup device. To archive snapshots: 1. Connect the backup device to the recorder. TruVision NVR 21(S/P) User Manual...

  • Page 74: Managing Backup Devices

    Playing back archived files on a PC Use the standard file player software to play back the archived video on your PC. It is downloaded from the recorder when archiving files onto a backup device. TruVision NVR 21(S/P) User Manual...

  • Page 75: Using The Web Browser

    6. Enter the IP address or DDNS name in the “Add this website to the zone” field. 7. Click Add, and then click Close. 8. Click in the Internet Options dialog screen. 9. Connect to the recorder for full browser functionality. TruVision NVR 21(S/P) User Manual...

  • Page 76: Accessing The Web Browser

    The recorder web browser lets you view, record, and play back videos as well as manage all aspects of the recorder from any PC with Internet access. The browser’s easy-to-use controls give you quick access to all recorder functions. See Figure 28 below. TruVision NVR 21(S/P) User Manual...
  • Page 77 Video function toolbar Lets you do the following in live view: Switch between main stream and substream. Start/stop all viewing from selected cameras. Start/stop recording from selected cameras. Digital zoom. Turn POS/ATM text insertion on/off. TruVision NVR 21(S/P) User Manual...

  • Page 78: Using The Web Browser To Configure The Device

    73 for an overview of the different browser menu functions. Please refer to the specific sections on the OSD menu functions for more information on configuring these functions. Note: The configuration settings defined remotely are different from those that can be defined locally. TruVision NVR 21(S/P) User Manual...
  • Page 79 Define how recordings occur during holiday periods. See “Holiday schedules” on page 87 for more information. Camera Settings Display Settings Define which information is displayed on-screen. See ““Configuring the camera OSD settings” on page 125 for more information. TruVision NVR 21(S/P) User Manual...
  • Page 80 HTTP, and RTSP ports. See page 111 for more information. Serial Port 232 Serial Port Define the RS-232 parameters. See “Configuring the RS- Settings 232 port” on page 129 for more information. 485 Serial Port Define the RS-485 parameters. TruVision NVR 21(S/P) User Manual...
  • Page 81 Define access device, access mode, and start string. See “Capturing text insertions” on page 80. System Camera, Record, Review the status of the cameras, recordings, alarms, and Information Alarm, and Network network. See “Viewing system information” on page 131 for more information. TruVision NVR 21(S/P) User Manual...

  • Page 82: Searching And Playing Back Recorded Video

    Multiple playback: Click to play back several cameras at the same time. Timeline: The timeline moves left (oldest video) to right (newest video). Click a location on the timeline to move the cursor to where you want playback to start. TruVision NVR 21(S/P) User Manual...

  • Page 83: Searching For Event Logs

    Information: Includes general information on the recorder actions, such as the start and end of video recording, etc. To search for logs, click Log on the menu bar, select a log type, specify a date and time range, and then click Search. TruVision NVR 21(S/P) User Manual...

  • Page 84: Recording From The Browser

    This allows more video to be recorded on the HDD. Dual streaming is available in both live and recording modes. To select dual streaming type in playback: Select streaming option here TruVision NVR 21(S/P) User Manual...

  • Page 85: Controlling A Ptz Dome Camera In The Web Browser

    The web browser interface lets you control the PTZ functions of a dome camera. Select a PTZ dome camera and use the PTZ controls on the browser interface to control the PTZ functions. See Figure 31 on page 80. TruVision NVR 21(S/P) User Manual...

  • Page 86: Capturing Text Insertions

    In both live view and playback, a camera set up for text insertion will display the video with the POS text overlay. See Figure 32 below for an example of a video image in live view with text insertion. TruVision NVR 21(S/P) User Manual...
  • Page 87 To search text insertion in recorded video: 1. In playback, check the By text check box. 2. In the keyword text box that appears, enter the text for which you want to search. TruVision NVR 21(S/P) User Manual...

  • Page 88: Text Overlay

    StorCenter ix2-dl, you must add the prefix “/nfs” to the NAS path. 4. Under Type, select type of storage system to be used: NAS or SAN. Default is NAS. 5. Up to eight remote storage systems can be set up. 6. Click Save. TruVision NVR 21(S/P) User Manual...

  • Page 89: Recording

    See Chapter 13 “Storage management” on page 115 for more information. To configure recording settings: 1. From the menu toolbar, click Video Schedule > Encoding > Record. 2. Select the camera you want to configure. TruVision NVR 21(S/P) User Manual...
  • Page 90 6. Click Back to return to live view. Configuring overwrite You can select how the recorder responds when the HDDs become full and there is no longer sufficient space to save new data. TruVision NVR 21(S/P) User Manual...

  • Page 91: Using An External Recording Device

    Configuring a recording schedule lets you specify when the recorder records video and under what circumstances. Each camera can be configured to have its own recording schedule. The schedules are visually presented on a map for easy reference. See Figure 33 below for an example. TruVision NVR 21(S/P) User Manual...

  • Page 92: Daily Schedules

    To set up a daily recording schedule: 1. From the menu toolbar, click Video Schedule > Schedule. 2. Select a camera. 3. Check the Enable Schedule box. 4. Click Edit. The following screen is displayed (by default, All Day is selected): TruVision NVR 21(S/P) User Manual...

  • Page 93: Holiday Schedules

    Wednesday of every month. You can schedule up to 32 holiday periods. A holiday period can be scheduled for a particular day or as a block of days. To set up a holiday recording schedule: 1. From the menu toolbar, click Display Mode Settings > Holiday. TruVision NVR 21(S/P) User Manual...

  • Page 94: Manual Recording

    There are two ways to start and stop a manual recording: • Use the quick access toolbar You can start/stop manual recording for each camera individually. Position the cursor over a camera image and left- click the mouse to display the quick access TruVision NVR 21(S/P) User Manual...

  • Page 95: Motion Detection Schedules

    Recorded files can either be locked or the HDD that the files reside on can be set to read only. Locking and unlocking recorded files Lock files to protect them against being overwritten or deleted. TruVision NVR 21(S/P) User Manual...
  • Page 96 3. Click Search. A list of recordings, similar to the figure below, matching the search parameters is displayed. 4. Select the file you want to lock/unlock. 5. Click to lock a file. Click again to unlock. TruVision NVR 21(S/P) User Manual...

  • Page 97: Configuring Redundant Recording

    See “Setting up HDD groups” on page 116 for more information. To set up HDD redundancy: 1. From the menu toolbar, click System Settings > Hard Disk > Information. 2. Select the HDD to be used for redundancy and click Edit. TruVision NVR 21(S/P) User Manual...

  • Page 98: Capturing Text Insertions

    All units must have the same number of channels. You can mix TVN 21 and TVN 21P units but you cannot include TVN 50s. WARNING: Camera connected to the TVN 21S as PoE ports cannot be included in a hot spare function. TruVision NVR 21(S/P) User Manual...
  • Page 99 Hot Spare Mode box. Click to the recorder that will be the hot spare unit. Note: Once the hot spare is enabled, it must be added to the server in order for it to become available. TruVision NVR 21(S/P) User Manual...
  • Page 100 Chapter 10: Recording 4. Click Apply to save the settings. 5. Click Back to return to live view, or continue configuring the recorder settings. TruVision NVR 21(S/P) User Manual...

  • Page 101: Alarm Settings

    Trigger alarm output: Triggers an alarm output or multiple alarm outputs when a notification is detected for an external alarm. See “Setting up system notifications” on page 100 for information on configuring an alarm output. TruVision NVR 21(S/P) User Manual...
  • Page 102 Audio. Note: To modify the name of an audio file, click Edit for the desired file and enter the new file name. Click OK. 2. Click Import to import a file. The following screen appears: TruVision NVR 21(S/P) User Manual...

  • Page 103: Setting Up Motion Detection

    Select the level of sensitivity to motion. You can set up the schedule from the recorder when the camera can be triggered by motion. TruVision NVR 21(S/P) User Manual...
  • Page 104 6. Select the cameras that will record the motion detected. Click Rule. The Rule screen appears. Click the Trigger Channel tab and select the cameras that will record when a motion alarm is triggered. Click Apply to save the settings. TruVision NVR 21(S/P) User Manual...
  • Page 105 Click the Rule tab to define the method by which you want the recorder to notify you of the alarm. Click Apply to save settings. 9. Click to return to the motion detection settings screen. 10. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 106: Video Analytics

    VCA (video content analysis) is the computerized analysis of video to detect events of interest. This function is only available on the TVN 21S. When the function is enabled, the recorder can handle VCA alarms generated by Interlogix cameras that support the VCA feature.

  • Page 107: Setting Up External Alarms

    8. Select the PTZ camera function required in response to an external alarm. Click the PTZ Linking tab. Select the PTZ camera as well as the preset, preset tour, or shadow tour that is triggered when the alarm is detected. TruVision NVR 21(S/P) User Manual...
  • Page 108 Note: The time periods defined cannot overlap. 5. Click to return to the alarm output screen. 6. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 109: Triggering Or Clearing Alarm Outputs Manually

    8. Click Copy to copy the settings to other days of the week and holiday period. Note: The time periods defined cannot overlap. TruVision NVR 21(S/P) User Manual...

  • Page 110: Detecting Video Tampering

    Click Apply to save settings and then return to the previous screen. 8. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 111: Network Settings

    Administrator or ISP to see if your recorder requires specific IP addresses or port numbers. Configuring general network settings To configure general network settings: 1. From the menu toolbar, click Network Settings > General. 2. Enter the required settings: TruVision NVR 21(S/P) User Manual...
  • Page 112 Select which LAN is the main route when multi-address mode is selected. Note: Not available on the TVN 21S. Internal NIC IPv4 Address Enter the IP address of the PoE switch in the recorder. This setting is only available for the TVN 21S. TruVision NVR 21(S/P) User Manual...

  • Page 113: Configuring Pppoe

    DynDDNS.org. • ezDDNS: Activate the DDNS auto-detection function to set up a dynamic IP address. The server is set up to assign an available host name to your recorder. Figure 34: ezDDNS setup window TruVision NVR 21(S/P) User Manual...

  • Page 114: Configuring An Ntp Server

    Interval: Time in minutes to synchronize with the NTP server. The value can be between 1 and 10080 minutes. Default is 60 minutes. • NTP server: IP address of the NTP server. • NTP port: Port of the NTP server. 4. Click Apply to save the settings. TruVision NVR 21(S/P) User Manual...

  • Page 115: Configuring E-Mail

    When you set the trap address and trap port in the recorder menu to the network management system’s IP address and port number, and set up the network management system as trap receiver, trap notifications (such as startup) are sent from TruVision NVR 21(S/P) User Manual...

  • Page 116: Configuring Upnp

    Note: The router must support UPnP and this option must be enabled. 2. From the menu toolbar, click Network Settings > UPnP. 3. Enable the UPnP option. 4. From Mapped Type, select Auto or Manual. TruVision NVR 21(S/P) User Manual...

  • Page 117: Configuring An Ftp Server To Store Snapshots

    239.255.255.255. We recommend that the IP address range of 239.252.0.0 to 239.255.255.255 be used. To set up multicasting: 1. From the menu toolbar, click Network Settings > More Settings. 2. Enter a Multicast IP address. TruVision NVR 21(S/P) User Manual...

  • Page 118: Configuring The Server And Http Ports

    You can easily check network traffic in order to obtain information about the recorder such as its linking status, MTU, sending/receiving rate, MAC address, and NIC type. You can also check the network connection status by testing its delay and packet loss. TruVision NVR 21(S/P) User Manual...

  • Page 119: Exporting Network Packet Data

    Exporting network packet data When the recorder is connected to a network, you can export the captured data packet to a USB-flash disk, SATA/eSATA, CD-RW, and other local backup devices. TruVision NVR 21(S/P) User Manual...

  • Page 120: Port Forwarding

    When using an internet connection make sure that ports are open or forwarded as follows: • When using TruNav: Port 8000 and 554 • When using a web browser: Port 80 and 554 See “Accessing the web browser” on page 70 for more information. TruVision NVR 21(S/P) User Manual...

  • Page 121: Storage Management

    System Settings > Hard Disk. 2. Select the HDD to be initialized. 3. Click the Initialize button to begin initialization. After the HDD has been initialized, the status of the HDD changes from Abnormal to Normal. TruVision NVR 21(S/P) User Manual...

  • Page 122: Controlling Disk Storage Mode On The Hdd

    Record on HDD Group, select the HDD group number. 4. Check the channels to be added to this group. Note: By default, all channels belong to HDD group 1. 5. Click Apply to save the settings. TruVision NVR 21(S/P) User Manual...

  • Page 123: Setting The Hdd Property

    HDD is Uninitialized, you need to initialize it before it can be used in the recorder. Refer to “Initializing HDDs” on page 115 for more information. Note: This information is also available under System Settings > System Information > HDD screen. TruVision NVR 21(S/P) User Manual...

  • Page 124: Configuring Hdd Alarms

    To view the S.M.A.R.T. information of an HDD: 1. From the menu toolbar, click System Settings > HDD> S.M.A.R.T. Settings. 2. Select the HDD whose data you want to see. A detail listing of S.M.A.R.T. information is displayed. TruVision NVR 21(S/P) User Manual...

  • Page 125: Bad Sector Detection

    You can improve the performance of your HDDs by ensuring that they have no bad sectors. Bad sectors can slow down an HDD when reading or writing data, for example. Figure 36: Bad sector detection window TruVision NVR 21(S/P) User Manual...
  • Page 126 5. If required, click Pause to pause the test or Cancel to cancel it. 6. Click Back to return to live view, or continue configuring the NVR settings. TruVision NVR 21(S/P) User Manual...

  • Page 127: Camera Settings

    Before adding an IP camera to the recorder system, it is important that the network settings of the recorder are correctly set up. See Figure 37 on page 122 for a description of the IP camera menu used to add and delete cameras. TruVision NVR 21(S/P) User Manual...
  • Page 128 There are two ways to add a camera to the recorder: • Quick Add: Interlogix IP cameras are automatically discovered if they are located on the same LAN as the recorder. • Manual: Use this method if the IP cameras are located on a different LAN from the recorder or if you are using third party IP cameras.

  • Page 129: Poe Power Budget

    Figure 38: PoE power budget information on IP cameras 1. Select the PoE type required for each camera. 2. Dynamic tracking of the current PoE power consumption (blue), unallocated PoE power (white), and remaining allocated PoE power budget (green) shown. TruVision NVR 21(S/P) User Manual...
  • Page 130 To set up auto PoE: 1. From the menu toolbar, click Camera Management > Camera > Setup. 2. Check Auto PoE. 3. Click Apply to save the settings and then click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 131: Accessing Ip Cameras Connected To An Internal Switch

    They also are included in recordings. You can also adjust the transparency of the OSD relative to the background so that it is easier to read or is less prominent on screen. TruVision NVR 21(S/P) User Manual...

  • Page 132: Setting Up Privacy Masking

    Privacy masking cannot be viewed in live view or recorded mode, and appears as a black area on the video image. To setup a privacy mask: 1. From the menu toolbar, click Camera Management > Privacy Mask. TruVision NVR 21(S/P) User Manual...

  • Page 133: Adjusting Video Image Settings

    3. Select the desired mode value. Changes are seen immediately on screen. If “Customize” is selected, adjust the brightness, saturation, contrast, and hue values by dragging each scroll bar. 4. Click Apply to save the settings and then click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 134: Watermarking

    A covert camera is not displayed on screen when no user is logged in. Instead a person walking by sees a black screen with the Interlogix logo. See Figure 39 below. Figure 39: Example of a covert camera image...

  • Page 135: Chapter 15 Recorder Management

    There are three ways the RS-232 port can be used:  ProBridge: POS and ATM text insertion supported via the ProBridge accessory connected to the RS-232 port. See “Capturing text insertions” on page 80 for more information. TruVision NVR 21(S/P) User Manual...

  • Page 136: Updating System Firmware

    4. Select the file and click Upgrade. Click to begin the upgrade process. 5. When the upgrade process is completed, the recorder reboots automatically. To update the system firmware via an FTP server: For engineering purposes only. TruVision NVR 21(S/P) User Manual...

  • Page 137: Restoring Default Settings

    3. To view camera information, click the Camera tab. You can view the status of each camera: camera number, camera name, status, motion detection, tamper proof, video loss, preview link sum, and preview link information. TruVision NVR 21(S/P) User Manual...
  • Page 138 DNS server, enable DHCP, enable PPPoE, PPPoE address, PPPoE subnet mask, PPPoE default gateway, main NIC, and MAC address. 7. To view HDD information for each HDD, click the tab. You can view the HDD label, status, capacity, free space, property, type, and group. TruVision NVR 21(S/P) User Manual...

  • Page 139: Searching System Logs For Events

    To search and export log files: 1. From the menu toolbar, click System Settings > Search. 2. Enter the search parameters and click Search to begin the search. The logs matching the search criteria are displayed. TruVision NVR 21(S/P) User Manual...
  • Page 140 5. If available, you can also view the associated video to the selected log entry by clicking its play button 5. To export a log entry, select a log and click Export. 4. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 141: Chapter 16 User Management

    Only a system administrator can create a user. You can add up to 31 new users. The access privileges of Operator and Guest users are predefined and can be modified by the administrator. To add new users: 1. From the menu toolbar, click User Management. TruVision NVR 21(S/P) User Manual...

  • Page 142: Customizing A User's Access Privileges

    Local Advanced Operation: Access HDD management (including the initialization and modification of disk properties). Update system firmware as well as manually trigger and clear the I/O alarm output. • Local Shutdown/Reboot: Locally shutdown or reboot the recorder. TruVision NVR 21(S/P) User Manual...
  • Page 143 The Permission pop-up screen appears. 3. Edit the user information and click Apply to save the settings. 4. Click the button to return to the previous screen. 5. Click Back to return to live view. TruVision NVR 21(S/P) User Manual...

  • Page 144: Deleting A User

    The administrator’s password can be changed in the User Management menu. Click Change Password tab and enter the new information. The administrator’s MAC address can be changed here too. Once completed, click Apply to save the settings. TruVision NVR 21(S/P) User Manual...

  • Page 145: Appendix A Specifications

    2-ch, RCA (Linear, 600 Ω) Audio output Audio bit rate 16 Kbps Dual-stream Support | (Sub-stream at 4CIF/CIF/QCIF/QXVGA/QVGA: 25 fps (PAL) / 30 fps (NTSC)) Stream type Video, Video & Audio Synchronous playback 8-ch 16-ch TruVision NVR 21(S/P) User Manual...
  • Page 146 Resolution: 1920 × 1080P / 60 Hz, 1920 × 1080P / 50 Hz,1600 × 1200 / 60 Hz, 1280 × 1024 / 60 Hz, 1280 × 720 / 60 Hz, 1024 × 768 / 60 Hz TruVision NVR 21(S/P) User Manual...
  • Page 147 Relative humidity 10 to 90% Chassis 19-inch rack-mounted 2U chassis Dimensions (W x D x H) 445 × 470 × 90 mm (17.5 × 18.5 × 3.5 in.) ≤ 8 kg (17.64 lb.) (without HDD) Weight TruVision NVR 21(S/P) User Manual...
  • Page 148 Appendix A: Specifications TruVision NVR 21(S/P) User Manual...

  • Page 149: Appendix B Ptz Protocols

    Appendix B PTZ protocols Interlogix-485 PELCO-P Interlogix-422 PHILIPS GE-RS485-ASCII PHILIPS-3 Kalatel DSCP Samsung HIKVISION Siemens Honeywell SONY-EVI-D30/31 INFINOVA SONY-EVI-D70 KTD-348 SONY-EVI-D100/P LG MULTIX TECHWIN LILIN VICON PANASONIC_CS850 YOULI PELCO-D TruVision NVR 21(S/P) User Manual...
  • Page 150 Appendix B: PTZ protocols TruVision NVR 21(S/P) User Manual...

  • Page 151: Appendix C Port Forwarding Information

    Using the default client port 8000 then the +200 port will be 8200. Seeking further assistance Third-party assistance on configuring popular routers can be found at: http://www.portforward.com/ http://canyouseeme.org/ http://yougetsignal.com Note: These links are not affiliated with nor supported by Interlogix technical support. TruVision NVR 21(S/P) User Manual...
  • Page 152 On most routers the brand and model number is located on or near the serial number sticker on the bottom of the device. If you cannot find any information for your particular router, please contact your router manufacturer or internet service provider for further assistance. TruVision NVR 21(S/P) User Manual...

  • Page 153: Appendix D Ktd-405 Keypad

    Connect the RS-485 bus of the KTD-405 I/O box to the TVN 21(P) Keyb A/B terminal port. Table 22: Keypad and recorder connections KTD-405 I/O box TVN 21(P) connection RS-485 A Keyb A RS-485 B Keyb B TruVision NVR 21(S/P) User Manual...

  • Page 154: Setting Up The Keypad To Work With The Recorder

    2. Scroll through the menus with the button until this menu appears: 3. Change Operating Mode to Zone by moving the joystick down. 4. Quit the menu by pressing the button. The display will show, for example: TruVision NVR 21(S/P) User Manual...
  • Page 155 If these functions are required, it is recommended to use a mouse in conjunction with the keypad as all recorder functions will then be available. Unavailable keypad functions The following keypad buttons are unavailable when using the keypad to control the recorder: TruVision NVR 21(S/P) User Manual...

  • Page 156: Operating The Keypad

    6. Move the cursor to the Enter button on the soft keyboard and press Enter ( ) on the KTD-405 keypad to quit the soft keyboard. 7. Press and hold and then press the arrow buttons to navigate the cursor to activate OK button on the Login screen. TruVision NVR 21(S/P) User Manual...
  • Page 157 Enter, you quit the menu without saving any changes. It is the same as cancel. Select the zone ID Press zone to connect the keypad to the recorder and enter the Zone ID. TruVision NVR 21(S/P) User Manual...
  • Page 158 All-day playback Press when in full All-day playback of the currently screen. selected camera. Stop playback Press to stop playback and return to live view mode. Pause playback Press to pause playback. Press restart. TruVision NVR 21(S/P) User Manual...
  • Page 159 111 143 175 207 239 271 303 335 367 399 431 463 495 112 144 176 208 240 272 304 336 368 400 432 464 496 113 145 177 209 241 273 305 337 369 401 433 465 497 TruVision NVR 21(S/P) User Manual...
  • Page 160 125 157 189 221 253 285 317 349 381 413 445 477 509 126 158 190 222 254 286 318 350 382 414 446 478 510 127 159 191 223 255 287 319 351 383 415 447 479 511 TruVision NVR 21(S/P) User Manual...

  • Page 161: Appendix E Maximum Pre-Recording Times

    Note: This information only applies when the bit rate is set to Constant (see “Configuring recording settings” on page 83 for more information). Maximum pre-recording time Constant bit rate (seconds) 1024 1280 1536 TruVision NVR 21(S/P) User Manual...
  • Page 162 Appendix E: Maximum pre-recording times Maximum pre-recording time Constant bit rate (seconds) 1792 2048 3072 4096 TruVision NVR 21(S/P) User Manual...

  • Page 163: Appendix F Supported Ptz Commands

    Zoom Focus Focus down left right down down Interlogix-485 Interlogix-422 GE-RS485- ASCII KALATEL DSCP HIKVISION Honeywell INFINOVA KTD-348 LG MULTIX LILIN PANASONIC_ CS850 PELCO-D PELCO-P PHILIPS PHILPS-3 Samsung Siemens SONY-EVI- D30/31 SONY-EVI-D70 SONY-EVI- D100/P TECHWIN TruVision NVR 21(S/P) User Manual...
  • Page 164 KALATEL GE-RS485- ASCII DSCP HIKVISION Honeywell INFINOVA KTD-348 LG MULTIX LILIN PANASONIC_ CS850 PELCO-D PELCO-P PHILIPS PHILPS-3 Samsung Siemens SONY-EVI- D30/31 SONY-EVI-D70 SONY-EVI- D100/P TECHWIN VICON YOULI ** : Aux. 2 # : Aux. 1 TruVision NVR 21(S/P) User Manual...

  • Page 165: Appendix G Default Menu Settings

    Event Hint: Yes Time Bar Transparent: Yes Enable Time Bar: Yes Time Bar Size: Large Menu Timeout: 5 min Mouse Pointer Speed: Lower Instant Playback Time: 5 min Enable Logout Lock: No Disconnect Network Disconnect Alarm: No TruVision NVR 21(S/P) User Manual...
  • Page 166 Status: All Disabled; Start Date: 1st. Jan; End Date: 1st Jan Camera Management Camera IP Camera IP Camera No.: IP Camera 1 IP Camera Address/Domain: (Null) Protocol: TruVision Management Port: 8000 TransMode: RTP over RTSP TruVision NVR 21(S/P) User Manual...
  • Page 167 Enable Motion Detection: No Rule: Trigger Channel [camera-self]; Arming Schedule: All day for whole week; Rule: (Null) Sensitivity: Sensitivity 1 Zone: (Null) Privacy Mask Privacy Mask Settings IP Camera: All Enable Privacy Mask: No Zone: (Null) TruVision NVR 21(S/P) User Manual...
  • Page 168 Stream Type -> Resolution -> Bitrate Type -> Video Quality -> Frame Rate -> Max. Bit Rate Mode -> Max. Bit Rate (Kbps) -> Pre-record: 5 s Post-record: 5 s Auto Delete (day): 0 Record Audio: Yes TruVision NVR 21(S/P) User Manual...
  • Page 169 General Work Mode: Normal Mode Enable: No IPv4 Address of the Server: (Null) Password of the Server: (Null) Working Status: (Null) More Settings More Settings Event Priority: Text In < Motion Overwrite: Yes eSATA: Record/Capture TruVision NVR 21(S/P) User Manual...
  • Page 170 PPPoE Enable PPPoE: No User Name: (Null) Password: (Null) Confirm: (Null) DDNS DDNS DDNS: No DDNS Type: ezDDNS Server Address: www.tvr-ddns.net Host Name: (Null) Enable NTP: No Interval (min): 60 NTP Server: time.nist.gov NTP Port:123 TruVision NVR 21(S/P) User Manual...
  • Page 171 Enable SNMP: No SNMP Version: V2 SNMP Port: 161 Read Community: Public Write Community: Private Trap Address: (Null) Trap Port: 162 UPnP UPnP Enable UPnP: No Mapped Type: Auto Port Type: HTTP port; Server port; RTSP port TruVision NVR 21(S/P) User Manual...
  • Page 172 Rule: Trigger Channel: No; Arming schedule: All day for whole week; Rule: (Null); PTZ linking: (Null) Alarm Output Alarm Output Alarm Output no.: All Alarm Name: (Null) Time Out: 5 s Rule: All day for whole week Manual Alarm Trigger none TruVision NVR 21(S/P) User Manual...
  • Page 173 PTZ Settings General Camera: (Null) Baud Rate: (Null) Data Bit: (Null) Stop Bit: (Null) Parity: (Null) Flow Ctrl: (Null) PTZ Protocol: Interlogix-485 Address: 0 More Settings (Null) User Settings User User Management admin:1234 operator: 4321 TruVision NVR 21(S/P) User Manual...
  • Page 174 Max Picture Capacity (GB): S.M.A.R.T. Use When Disk Has Failed to Self-activate: No HDD No.: Capacity: Model: Serial No.: Temperature: Power Up: Self-evaluation: All-evaluation: S.M.A.R.T. Information: Bad Sector Detection HDD No.: HDD Capacity: Block Capacity: Status: TruVision NVR 21(S/P) User Manual...
  • Page 175 Select NIC: bond0 Destination Address: (Null) Network Packet Export Device Name: (Null) Net Stat IP Camera: (Null) Remote Live View: (Null) Remote Playback: (Null) Net Receive Idle: (Null) Net Send Idle: (Null) Send Bandwidth Limit: 20Mbps/160Mbps TruVision NVR 21(S/P) User Manual...
  • Page 176 Appendix G: Default menu settings TruVision NVR 21(S/P) User Manual...

  • Page 177: Index

    130 adding/deleting, 121 Frame-by-frame playback, 61 Cameras Freeze live view, 34 privacy masking, 126 Front panel setting up sequencing, 37 button functions by task, 20 Covert cameras, 128 description, 18 FTP server settings, 111 TruVision NVR 21(S/P) User Manual...
  • Page 178 68 description, 26 pop-up menu description, 53 icon descriptions, 26 search by event, 58 Manual recording, 88 search by time, 57 Menu timeout search by video type, 57 change time, 38 TruVision NVR 21(S/P) User Manual...
  • Page 179 80 change, 38 via local interface, 92 Recording Text overlay browser, 78 browser, 82 configuring settings, 83 Time protecting against overwriting, 89 configuring display, 40 recording schedules, 85 setting up HDD redundancy, 91 TruVision NVR 21(S/P) User Manual...
  • Page 180 76 searching for event logs, 77 VCA, 100 text insertion, 80 Video format text overlay, 82 PAL/NTSC, 11 video snapshot, 76 Video loss Wizard setting up detection, 103 enable/disable, 38 Video output TruVision NVR 21(S/P) User Manual...

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