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Interlogix TruVision NVR 21 User Manual

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TruVision NVR 21 User
Manual
P/N 1072629A-EN • REV R1.0 • ISS 03MAY13

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  • Page 1 TruVision NVR 21 User Manual P/N 1072629A-EN • REV R1.0 • ISS 03MAY13...
  • Page 2 Copyright © 2013 UTC Fire & Security Americas Corporation, Inc. Interlogix is part of UTC Climate Controls & Security, a unit of United Technologies Corporation. All rights reserved. Trademarks and patents The TruVision NVR 21 and logo are trademarks of United Technologies.

  • Page 3: Table Of Contents

    Chapter 6 Controlling a PTZ camera 41 Calling up presets, tours and shadow tours 41 Setting and calling up presets 42 Setting and calling up preset tours 44 Setting and calling up a shadow tour 46 TruVision NVR 21 User Manual...
  • Page 4 Daily schedules 84 Holiday schedules 85 Motion detection schedules 86 External alarm schedules 87 Protecting recorded files 87 Configuring redundant recording 89 Capturing text insertions 90 Chapter 11 Alarm settings 91 Description of alarm notification types 91 TruVision NVR 21 User Manual...
  • Page 5 NVR management 121 Configuring the RS-232 port 121 Updating system firmware 122 Restoring default settings 123 Viewing system information 123 Searching system logs for events 125 Chapter 16 User management 127 Adding a new user 127 TruVision NVR 21 User Manual...
  • Page 6 Setting up the keypad to work with the TVN 21 144 Operating the keypad 146 Appendix E Maximum pre-recording times 151 Appendix F Supported PTZ commands 153 Appendix G Default menu settings 155 Glossary 165 Index 167 TruVision NVR 21 User Manual...

  • Page 7: Product Introduction

    Chapter 1 Product introduction Product overview This is the TruVision NVR 21 (TVN 21) User Manual for the models listed below: Table 1: Product codes Americas TVN-2108-000 TruVision NVR 21, 8 channels, no storage TVN-2108-2T TruVision NVR 21, 8 channels, 2 TB storage...
  • Page 8 Its dual streaming functionality allows the user to set up different settings for recording and streaming video in live view mode. The TruVision NVR 21 can fully integrate with the license-free TruVision Navigator software, which is ideal for most commercial applications. TVN 21’s...

  • Page 9: Installation

    NVR. Do not install the unit on top of other hot equipment. Leave 44 mm (1.75 in.) of space between rack-mounted TruVision NVR 21 units. Moisture: Do not use the unit near water. Moisture can damage the internal components.

  • Page 10: Back Panel

    USB mouse • • CD with software and manuals • TruVision NVR 21 Quick Start Guide • TruVision NVR 21User Manual (on CD) Back panel Figure 1 on page 5 shows the back panel connections and describes each connector on a typical TVN 21 network video recorder. Details may vary for specific models.

  • Page 11: Wiring The Keypad

    1200 m. The cable length can be expanded using a signal distributor. Both the first and the last device in series should be terminated with 120 Ohm resistance to minimize line reflections. See Figure 2 below. TruVision NVR 21 User Manual...
  • Page 12 Use an RS-485 signal distributor for a star wiring configuration. See Figure 3 on page 6. Figure 3: Star wiring with RS-485 signal distributor Correct: 1. Keypad 3. RS-485 distributor 2. I/O box 4. See section “RS-485 ports” on page 8 TruVision NVR 21 User Manual...
  • Page 13 Most signal distributors are unidirectional. This means that the signal only flows from the input towards the outputs. Consequently it is not possible to connect several keypads. See section “RS-485 ports” below to configure the RS-485 port communication settings. TruVision NVR 21 User Manual...

  • Page 14: Rs-485 Ports

    800 × 600. Adjust your monitor accordingly to this resolution. Audio inputs and output The unit is equipped with 1 audio input and two audio outputs. Both the audio outputs and the audio inputs are line-level. TruVision NVR 21 User Manual...

  • Page 15: Brackets

    2. Attach the two large rear support brackets (not supplied) to the rear rails. 3. Attach the NVR to the front rails (screws not supplied). Caution: Do not rack-mount the TVN 21 without the rear rails installed. Failure to install the rear rails can damage the NVR. TruVision NVR 21 User Manual...
  • Page 16 1BChapter 2: Installation TruVision NVR 21 User Manual...

  • Page 17: Getting Started

    1. In live view mode, right-click the mouse and click Menu. The main menu screen appears. 2. Select the Power Manager icon. 3. In the Shutdown popup menu, select Reboot. Click Yes to confirm reboot. TruVision NVR 21 User Manual...

  • Page 18: Using The Setup Wizard

    Select the desired time zone, date format, system time and system date. Note: Daylight saving time (DST) cannot be configured from the Wizard. See “Configuring time and date” on page 37 for more information on DST. TruVision NVR 21 User Manual...
  • Page 19 You can group HDDs and assign cameras to a group. See “Setting up HDD groups” on page 110 for further information. You can also set up a drive for redundant recording. See “Configuring redundant recording” on page 89. TruVision NVR 21 User Manual...
  • Page 20 If left unchecked, the NVR will not record. Check the desired time lapse check box, TL-Hi or TL-Lo. To record motion detection events, check Event (Motion). To record alarm events, check Alarm. TruVision NVR 21 User Manual...
  • Page 21 2BChapter 3: Getting started 11. When all the required changes have been entered, a page appears showing all the settings. Click Finish to exit the Wizard. The NVR is now ready to use. TruVision NVR 21 User Manual...
  • Page 22 2BChapter 3: Getting started TruVision NVR 21 User Manual...

  • Page 23: Operating Instructions

    NVR. The LED indicators light up or flash to alert you of various conditions. The functions available can be limited by setting passwords. See Figure 7 below for more information. TruVision NVR 21 User Manual...
  • Page 24 The up and down buttons are used to jump recorded video forwards or backwards by one second. In Live View mode, these buttons can be used to cycle through channels. In PTZ Control mode, it can control the movement of the PTZ camera. TruVision NVR 21 User Manual...

  • Page 25: Using The Mouse

    The USB mouse provided with the NVR can be used to operate all the functions of the NVR, unlike the front panel which has limited functionality. The USB mouse lets you navigate and make changes to settings in the user interface. TruVision NVR 21 User Manual...

  • Page 26: Using The Ir Remote Control

    NVRs with that address. No programming is necessary if using a single TVN 21. The device ID address only applies when using a remote control and not when using a keypad. TruVision NVR 21 User Manual...
  • Page 27 In PTZ mode: Use to control PTZ. In Playback mode: Use to control playback speed. 10. OK Confirm selection. 11. Zoom + and - Use to control zoom of camera lens. TruVision NVR 21 User Manual...
  • Page 28 If the IR remote control is not functioning properly, perform the following tests: • Check the battery polarity. • Check the remaining charge in the batteries. • Check that the IR remote control sensor is not masked. If the problem still exists, please contact your administrator. TruVision NVR 21 User Manual...

  • Page 29: Menu Overview

    Display mode settings Configures display settings including system date and time, audio output, device name, dwell time, schedule, language, and display formats. See “Configuring live view” on page 33 and “Holiday schedules” on page 85. TruVision NVR 21 User Manual...

  • Page 30: Using The Soft Keyboard

    4. Click Back to return to live view. Using the soft keyboard A keyboard will appear on-screen when you need to enter characters in a screen option. Click a key to input that character. TruVision NVR 21 User Manual...

  • Page 31: Exiting The Main Menu

    Alphanumeric characters Backspace Confirm selection Exiting the main menu Press the Menu button on the front panel to exit the current menu screen and return to live view or click Back in a main menu. TruVision NVR 21 User Manual...
  • Page 32 3BChapter 4: Operating instructions TruVision NVR 21 User Manual...

  • Page 33: Live View

    The system status is displayed on the front panel by the status LEDs. Video output The NVR can be connected to up to two monitors. However, only one monitor can be controlled at a time. TruVision NVR 21 User Manual...

  • Page 34: Audio Output

    Many features of the live view mode can be quickly accessed by placing the cursor on a live image and clicking the right-button of the mouse. The mouse menu appears (see Figure 11 on page 29). TruVision NVR 21 User Manual...
  • Page 35 Enter the advanced video search menu. See “Searching recorded video” on page 54 for more information. Close timebar Open/close the time bar. Note: When the monitor B is active, the main monitor commands are unavailable. TruVision NVR 21 User Manual...

  • Page 36: Multiview Format

    See Figure 12 below. To change the multiview display that appears by default, go to the Display menu. See “Changing the camera sequence” on page 35 for more information. Figure 12: Multiview display formats TruVision NVR 21 User Manual...

  • Page 37: Sequencing Cameras

    Accessing frequently used commands The quick access toolbar in live view lets you quickly access regularly used commands. Position the cursor over a video image and left-click the mouse. The toolbar appears (see Figure 13 on page 32). TruVision NVR 21 User Manual...

  • Page 38: Digital Zoom

    You can easily zoom in or out of a camera image in live view mode and playback using the digital zoom command. The zoom command magnifies the camera image four times. See Figure 14 on page 33. TruVision NVR 21 User Manual...

  • Page 39: Configuring Live View

    Configuring live view The setup of live view can be modified from the main menu to suit different needs, such as the different monitors, multiview layout, and dwell time options. You can also enable audio output. TruVision NVR 21 User Manual...
  • Page 40 10 seconds. To set up the display options: 1. Click the Display Mode Settings icon in the menu toolbar. 2. Select Layout > General. 3. Specify the desired settings for each of the menu options. TruVision NVR 21 User Manual...
  • Page 41 5. Select the video tile of the camera whose order you want to change. The selected tile is highlighted green. 6. In the selected tile, select the new camera sequence order by scrolling the through the list of available camera numbers. TruVision NVR 21 User Manual...

  • Page 42: General Settings

    The selected resolution must be the same as that of the monitor. HDMI resolution Define the HDMI resolution. Select one of the options from the drop-down list and click Apply. The selected resolution must be the same as that of the monitor. TruVision NVR 21 User Manual...

  • Page 43: Configuring Time And Date

    Adjust the scroll bar point to the desired level and click Apply. Configuring time and date You can set up the date and time that will appear on-screen. It is not included in recordings. This time and date display is separate from the embedded one that TruVision NVR 21 User Manual...
  • Page 44 Default date is the current date. System time Define the system time. Default time is the current time. Auto DST adjustment Define DST is automatically. It depends on the time zone selected. Default format is Disable TruVision NVR 21 User Manual...
  • Page 45 To set up the system time and date: 1. Click the Display Mode Settings icon in the menu toolbar. 2. Select Time. Modify the settings to the desired values. 3. Click the Apply button to immediately implement the changes. TruVision NVR 21 User Manual...

  • Page 47: Controlling A Ptz Camera

    Appendix D “KTD-405 keypad” on page 143. If the display is in multiview format, it changes to full screen format for the selected camera. See Figure 20 below for a description of the PTZ control panel. TruVision NVR 21 User Manual...

  • Page 48: Setting And Calling Up Presets

    Presets are previously defined locations of a PTZ dome camera. It allows you to quickly move the PTZ dome camera to a desired position. They are configured and modified from the PTZ configuration window (see Figure 21 below). TruVision NVR 21 User Manual...
  • Page 49 Preset tour toolbar Adds a step to a selected preset tour. Starts the selected preset tour. Stops the selected preset tour. Deletes all the preset tour steps. Scrolls up the list. Scrolls down the list. TruVision NVR 21 User Manual...

  • Page 50: Setting And Calling Up Preset Tours

    The step number is the order the camera will follow while cycling through the preset tour. The dwell time is the length of time for which a camera stays at a TruVision NVR 21 User Manual...
  • Page 51 1. Click the PTZ Settings icon on the menu toolbar and select More Settings. 2. From the preset list, select a tour number and click to delete the selected the preset tour. – Or – TruVision NVR 21 User Manual...

  • Page 52: Setting And Calling Up A Shadow Tour

    PTZ control panel to move the camera along the desired path. 4. Click to save the shadow tour. Note: The shadow tour can be overwritten. 5. Click Back to return to live view. To call up a shadow tour: • PTZ control panel: TruVision NVR 21 User Manual...
  • Page 53 More Settings. 2. Select the shadow tour from the list and click to start the tour. Click to stop the shadow tour. 3. Click Back to return to live view. TruVision NVR 21 User Manual...
  • Page 54 5BChapter 6: Controlling a PTZ camera TruVision NVR 21 User Manual...

  • Page 55: Playing Back A Recording

    Overview of the playback window It is easy to manage playback from the playback window. The playback video can be set up to display a time/date stamp for evidentiary purposes (see “Configuring the camera OSD settings” on page 117). TruVision NVR 21 User Manual...
  • Page 56 Figure 23: Playback control toolbar (all-day playback example shown) Item Description Audio and video control toolbar: Audio on/off. Start/stop a video clip during playback. Sections of a recording can be saved to an external storage device. Add default bookmark Add customized bookmark TruVision NVR 21 User Manual...

  • Page 57: Playback Pop-Up Menu

    Playback pop-up menu You can quickly access playback functions by placing the cursor on a playback image on screen and clicking the right-button of the mouse. The playback pop-up menu appears (see Figure 24 below). TruVision NVR 21 User Manual...

  • Page 58: Instant Playback

    1. In live view mode left-click the mouse on the desired camera image. The quick access toolbar appears. Click Instant Playback 2. Select the desired camera from the drop-down list and click OK. Playback starts immediately. The Instant Playback scroll bar appears under the selected camera. TruVision NVR 21 User Manual...

  • Page 59: All-Day Playback

    3. Use the playback control toolbar to manually control playback. 4. Click Exit to return to live view. – Or – Right-click the mouse and click Exit from the mouse menu to return to the previous screen. TruVision NVR 21 User Manual...

  • Page 60: Searching Recorded Video

    The files are listed by camera, and then for each camera by date and time. The latest file is listed first. See Figure 25 on page 55 for an example of a search. Only one file can be played back at a time. TruVision NVR 21 User Manual...

  • Page 61: Playing Back Recordings By Time And Video Type

    5. To hide the playback control toolbar during play back, right-click the mouse and select the Control Panel button in the playback control toolbar. Click again for the panel to reappear. 6. Use the playback control toolbar to manually control playback. TruVision NVR 21 User Manual...

  • Page 62: Playing Back Recordings By Event

    6. To hide the playback control toolbar during playback, right-click the mouse and select the Control Panel button in the playback control toolbar. Click again for the panel to reappear. 7. Use the playback control toolbar to manually control playback. TruVision NVR 21 User Manual...

  • Page 63: Creating And Playing Back Bookmarked Recordings

    In the playback recording from a search, click the scroll bar where you want the bookmark to be. The scroll bar ball jumps to this position. Click the button for the type of bookmark you want, and enter the bookmark name if required. The bookmark is saved. TruVision NVR 21 User Manual...

  • Page 64: Slideshow Of Snapshots

    6. To see a slideshow of all the snapshots found, click the  or  buttons on the snapshot toolbar to sequence forwards or backwards through the shots. 7. To do another search: Click Exit in the snapshot toolbar to return to the search results screen. TruVision NVR 21 User Manual...

  • Page 65: Playing Back Recordings From The System Log

    Type, select an option from the drop-down list. The minor type list of options available depends on the option selected under major type. 4. Click the Search button. A list of results appears. 5. Select a file and click: TruVision NVR 21 User Manual...

  • Page 66: Playing Back Frame-By-Frame

    The image zooms in and the digital view screen appears. 3. Left-click the mouse and drag the red square to the area of interest, or move the joystick on the front panel to position the red square. The selected area is magnified. TruVision NVR 21 User Manual...
  • Page 67 6BChapter 7: Playing back a recording 4. Right-click the mouse to quit the digital zoom mode and to return to full- screen playback mode. The playback control toolbar reappears. TruVision NVR 21 User Manual...
  • Page 68 6BChapter 7: Playing back a recording TruVision NVR 21 User Manual...

  • Page 69: Archiving Recorded Files

    DVD drive. If more than one media type is found in the TVN 21, the USB device takes precedence over the others. 2. Press Archive on the front panel or remote control to open the quick archive screen. TruVision NVR 21 User Manual...
  • Page 70 Refresh the search results if any parameters have been modified. Name Files found on the backup device are listed. Delete Click to delete a selected file from the backup device. Play Click to play selected file. TruVision NVR 21 User Manual...
  • Page 71 7. Click Archive. The Archive screen appears. 8. Select the storage medium to export from the drop-down list. 9. Click Archive to begin the backup process. 10. Click when archiving is completed. Click Cancel until you return to live view. TruVision NVR 21 User Manual...

  • Page 72: Creating And Archiving Video Clips

    1. Connect the backup device to the NVR. 2. Search for the required snapshot files to play back. See “Slideshow of snapshots” on page 58. The list of snapshots appears. 3. Select the snapshots to backup. TruVision NVR 21 User Manual...

  • Page 73: Managing Backup Devices

    Playing back archived files on a PC Use the standard file player software to play back the archived video on your PC. It is downloaded from the NVR when archiving files onto a backup device. TruVision NVR 21 User Manual...
  • Page 74 7BChapter 8: Archiving recorded files TruVision NVR 21 User Manual...

  • Page 75: Using The Web Browser

    6. Enter the IP address or DDNS name in the “Add this website to the zone” field. 7. Click Add, and then click Close. 8. Click in the Internet Options dialog screen. 9. Connect to the TVN 21 for full browser functionality. TruVision NVR 21 User Manual...

  • Page 76: Accessing The Web Browser

    The NVR web browser lets you view, record, and play back videos as well as manage all aspects of the NVR from any PC with Internet access. The browser’s easy-to-use controls give you quick access to all TVN 21 functions. See Figure 28 below. TruVision NVR 21 User Manual...
  • Page 77 Video function toolbar Lets you do the following in live view: Switch between mainstream and substream. Start/stop all streaming from selected cameras. Start/stop recording from selected cameras. Turn POS/ATM text insertion on/off. Zoom in/out. Take a video snapshot. TruVision NVR 21 User Manual...

  • Page 78: Using The Web Browser To Configure The Device

    73 for an overview of the different browser menu functions. Please refer to the specific sections on the OSD menu functions for more information on configuring these functions. Note: The configuration settings defined remotely are different from those that can be defined locally. TruVision NVR 21 User Manual...
  • Page 79 Define which information is displayed on-screen. See “Configuring the camera OSD settings” on page 117 for more information. Video settings Define general recording settings. See “Defining a recording schedule” on page 83 for more information. TruVision NVR 21 User Manual...
  • Page 80 See “Setting up external alarms” on page 94 for more information. Alarm output Define the response when an external alarm is triggered. See “Setting up external alarms” on page 94 for more information. TruVision NVR 21 User Manual...

  • Page 81: Searching And Playing Back Recorded Video

    123 for more information. Searching and playing back recorded video To search and play back recorded video, click Playback on the menu bar to display the Playback page shown in Figure 30 below. TruVision NVR 21 User Manual...
  • Page 82 Video clips: Start/stop video clip during playback. Sections of a recording can be saved to an external storage device. Download: Download video clips. Backup: Click to make back up of recorded files to save locally on the NVR. A list of the recorded files appears TruVision NVR 21 User Manual...

  • Page 83: Searching For Event Logs

    To search for logs, click Log on the menu bar, select a log type, specify a date and time range, and then click Search. Dual streaming The NVR allows dual streaming if the camera supports it. However, dual streaming is only available for live mode. It cannot be recorded. TruVision NVR 21 User Manual...

  • Page 84: Controlling A Ptz Dome Camera In The Web Browser

    In both live view and playback, a camera set up for text insertion will display the video with the POS text overlay. See Figure 32 below for an example of a video image in live view with text insertion. TruVision NVR 21 User Manual...
  • Page 85 7. Under Start String, enter the desired transaction text, such as an ATM transaction number. 8. Click Save to save the settings. To search text insertion in recorded video: 1. In playback, check the By text check box. TruVision NVR 21 User Manual...

  • Page 86: Text Overlay

    4. Under Type, select type of storage system to be used: NAS or SAN. Default is NAS. 5. Up to eight remote storage systems can be set up. 6. Click Save. TruVision NVR 21 User Manual...

  • Page 87: Recording

    See Chapter 13 “HDD management” on page 109 for more information. To configure recording settings: 1. Click the Video Schedule icon in the menu toolbar. 2. Select Encoding > Record. 3. Select the camera you want to configure. TruVision NVR 21 User Manual...
  • Page 88 5. Click Apply to save the settings. 6. Click the Capture tab and configure the settings for captured video, such as snapshots. Click Apply to save the settings. 7. Click Back to return to live view. TruVision NVR 21 User Manual...

  • Page 89: Using An External Recording Device

    Defining a recording schedule lets you specify when the NVR records video and under what circumstances. Each camera can be configured to have its own recording schedule. The schedules are visually presented on a map for easy reference. See Figure 33 below for an example. TruVision NVR 21 User Manual...

  • Page 90: Daily Schedules

    5. Timeline. There is a 24-hour time line for each day. Up to eight recording periods can be scheduled during the 24-hour period. Daily schedules To set up a daily recording schedule: 1. Click the Video Schedule icon in the menu toolbar and select Schedule. 2. Select a camera. TruVision NVR 21 User Manual...

  • Page 91: Holiday Schedules

    Holiday schedules As well as being able to schedule when recordings occur during the week, you can also schedule them for specific holidays in the year such as the first of TruVision NVR 21 User Manual...

  • Page 92: Motion Detection Schedules

    However, you need to configure the area of the video display sensitive to motion from the camera itself. For information on scheduling motion detections, see “Motion detection set up” on page 92. TruVision NVR 21 User Manual...

  • Page 93: External Alarm Schedules

    Advanced Search. The Search screen appears. 2. Search for the desired recording by entering the search parameters, which include the camera number, record type, file type, and start time and end time. 3. Click Search. TruVision NVR 21 User Manual...
  • Page 94 5. Click Apply to save the settings. The HDD is now read-only. Note: In order to enable recordings on that particular HDD again, you must set the HDD status back to R/W (Read/ Write). TruVision NVR 21 User Manual...

  • Page 95: Configuring Redundant Recording

    Note: The HDD set to redundancy stores an extra copy of the recording. When an HDD is set to redundancy, at least one other HDD must be set to the R/W status. TruVision NVR 21 User Manual...

  • Page 96: Capturing Text Insertions

    The NVR supports Point-of-Sale (POS) and ATM text insertion via the UTC ProBridge accessory connected to the RS-232 port on the NVR. The feature is currently only available via the browser (see “Capturing text insertions” on page 78). TruVision NVR 21 User Manual...

  • Page 97: Alarm Settings

    NVR can record. You can mask out any areas of motion on an IP camera display that you do not want to trigger a recording such as a flag on a pole or a moving tree. TruVision NVR 21 User Manual...
  • Page 98 6. Select the cameras that will record the motion detected. Click Rule. The Rule screen appears. Click the Trigger Channel tab and select the cameras that will record when a motion alarm is triggered. Click Apply to save the settings. TruVision NVR 21 User Manual...
  • Page 99 Click the Rule tab to define the method by which you want the NVR to notify you of the alarm. Click Apply to save settings. 9. Click to return to the motion detection settings screen. 10. Click Back to return to live view. TruVision NVR 21 User Manual...

  • Page 100: Setting Up External Alarms

    Default is 24 hours. Click Apply to save the settings. Click Copy to copy the settings to other days of the week and holiday period. Note: The time periods defined cannot overlap. TruVision NVR 21 User Manual...
  • Page 101 Click Copy to copy the settings to other days of the week and holiday period. Note: The time periods defined cannot overlap. 5. Click to return to the alarm output screen. TruVision NVR 21 User Manual...

  • Page 102: Triggering Or Clearing Alarm Outputs Manually

    HDD installed or HDD had failed to initialize. • Network Disconnected: Disconnected network cable. • IP Conflicted: Conflict in IP address setting. • Illegal Login: Wrong user ID or password used. • Abnormal Record: Recording failed due to encoder or HDD problems. TruVision NVR 21 User Manual...

  • Page 103: Detecting Video Loss

    NVR. Only IP cameras can be selected. However, not all IP cameras may support this feature. Note: It is strongly recommended not to configure for video tampering when using PTZ dome cameras. TruVision NVR 21 User Manual...
  • Page 104 NVR to notify you of the alarm. Click Apply to save settings and then to return to the previous screen. 8. Click Back to return to live view. TruVision NVR 21 User Manual...

  • Page 105: Network Settings

    Administrator or ISP to see if your NVR requires specific IP addresses or port numbers. Configuring general network settings To configure general network settings: 1. Click the Network settings icon in the menu toolbar to display its screen. 2. Click General and enter the required settings: TruVision NVR 21 User Manual...
  • Page 106 Select the main LAN port when net fault tolerance or load balance mode is selected. LAN I is default. (or Default route) Select which LAN is the main route when multi-address mode is selected. 3. Click Apply to save the settings. TruVision NVR 21 User Manual...

  • Page 107: Configuring Pppoe

    NAT translates the ports on the server. Consequently there is no need to remember the ports when connecting to the unit from the internet Internal ports External ports. These values can be modified to access several units over the internet Note: This option is not shown when using the browser. TruVision NVR 21 User Manual...

  • Page 108: Configuring An Ntp Server

    National Time Center (IP Address: 210.72.145.44) or europe.ntp.pool.org. If the device is setup in a more customized network, NTP software can be used to establish a NTP server used for time synchronization. TruVision NVR 21 User Manual...

  • Page 109: Configuring E-Mail

    The interval range represents the time range between the alarm images being sent. For example, if you set the interval range at two seconds, the second alarm image will be sent two seconds after the first alarm image. TruVision NVR 21 User Manual...

  • Page 110: Configuring Snmp

    Alarm host IP represents the IP of the remote PC where the Network Video Surveillance software installed. The alarm host port value must be the same as software’s alarm monitor port. Default port is 0. TruVision NVR 21 User Manual...

  • Page 111: Configuring Multicast

    To configure RTSP service port: 1. Click the Network Settings icon in the menu toolbar and then click More Settings. 2. Enter the RSTP port value. The default value 554. TruVision NVR 21 User Manual...

  • Page 112: Checking Network Status

    2. Select the Network Stat. tab. 3. The latest information is displayed on the bandwidth used by remote live and playback as well by Net Receive Idle and Net Send Idle. Click Refresh update the information. TruVision NVR 21 User Manual...

  • Page 113: Exporting Network Packet Data

    When using an internet connection, make sure that ports are open or forwarded, as follows: • When using TruNav: Port 8000 and 554 • When using a web browser: Port 80 and 554 See “Accessing the web browser” on page 70 for more information. TruVision NVR 21 User Manual...
  • Page 114 11BChapter 12: Network settings TruVision NVR 21 User Manual...

  • Page 115: Hdd Management

    2. Select the HDD to be initialized. 3. Click the Initialize button to begin initialization. After the HDD has been initialized, the status of the HDD changes from Abnormal to Normal. TruVision NVR 21 User Manual...

  • Page 116: Controlling Disk Space On The Hdd

    HDD. To set up a HDD group: 1. Click the System Settings icon in the menu toolbar and then click Hard Disk. 2. Select the Storage Mode tab. 3. Under Mode, select Group. TruVision NVR 21 User Manual...

  • Page 117: Setting The Hdd Property

    2. Note the status of the HDDs listed under the Status column. If the status is listed as Normal or Sleeping, the HDD is in working order. If it is listed as Abnormal and has already been initialized, the HDD needs to be TruVision NVR 21 User Manual...

  • Page 118: Configuring Hdd Alarms

    To set up the e-SATA device: 1. Click the Video Schedule icon in the menu toolbar and select More Settings. 2. Under eSATA, select the desired option: Record/Capture or Export. 3. Click Apply to save the settings. TruVision NVR 21 User Manual...

  • Page 119: Checking The S.m.a.r.t. Information

    4. If you want to continue to use a HDD when the S.M.A.R.T. test has failed, check the box Use when the disk has failed to self-evaluate. Click Apply to save the settings. TruVision NVR 21 User Manual...
  • Page 120 12BChapter 13: HDD management TruVision NVR 21 User Manual...

  • Page 121: Camera Settings

    2. Search: Search the network for available 6. Live view: View selected IP camera. IP cameras. 7. Delete: Delete selected IP camera. 3. Add: After entering the details of a camera in the configuration window, add it to NVR system. TruVision NVR 21 User Manual...
  • Page 122 The NVR parameters are pushed to the IP camera. Note: If any of the values for the IP camera address, protocol, management port, user name, or camera admin password are incorrect, the NVR will not TruVision NVR 21 User Manual...

  • Page 123: Configuring The Camera Osd Settings

    (red box) and the other for the date/time (yellow box). Using the mouse, click and drag a text box to the desired position. 7. Click Apply to save the settings and then Back to return to live view. TruVision NVR 21 User Manual...

  • Page 124: Setting Up Privacy Masking

    Standard, Indoor, Low light and Outdoor. However, you can also manually adjust the brightness, saturation, contrast, and hue values using the Customize option. Adjustments to the settings affect both live view and recorded images. TruVision NVR 21 User Manual...
  • Page 125 3. Select the desired mode value. Changes are seen immediately on screen. If “Customize” is selected, adjust the brightness, saturation, contrast, and hue values by dragging each scroll bar. 4. Click Apply to save the settings and then click Back to return to live view. TruVision NVR 21 User Manual...
  • Page 126 13BChapter 14: Camera settings TruVision NVR 21 User Manual...

  • Page 127: Nvr Management

    There are three ways the RS-232 port can be used:  ProBridge: POS and ATM text insertion supported via the ProBridge accessory connected to the RS-232 port. See “Capturing text insertions” on page 78 for more information. TruVision NVR 21 User Manual...

  • Page 128: Updating System Firmware

    > Local Upgrade. The list of files on the USB is displayed. 5. Select the file and click Upgrade. Click to begin the upgrade process. 6. When the upgrade process is completed, reboot the NVR. TruVision NVR 21 User Manual...

  • Page 129: Restoring Default Settings

    To view system information: 1. Click the System Settings icon in the menu toolbar and select System Information. 2. To view device information, click the Device Info tab. 3. To view camera information, click the camera tab. TruVision NVR 21 User Manual...
  • Page 130 14BChapter 15: NVR management 4. To view record information, click the Record tab. 5. To view alarm information, click the Alarm tab. TruVision NVR 21 User Manual...

  • Page 131: Searching System Logs For Events

    Log files can also be exported onto a USB device. The exported file is named according to the time it was exported. For example: 20120729124841logBack.txt. Note: Connect the backup device, such as a USB stick, to the NVR before commencing the log search. TruVision NVR 21 User Manual...
  • Page 132 5. If available, you can also view the associated video to the selected log entry by clicking its play button 5. To export a log entry, select a log and click Export. 4. Click Back to return to live view. TruVision NVR 21 User Manual...

  • Page 133: Chapter 16 User Management

    The default passwords should be changed for security reasons. Adding a new user Only a system administrator can create a user. You can add up to 31 new users. The access privileges of Operator and Guest users are predefined and cannot be modified TruVision NVR 21 User Manual...

  • Page 134: Customizing A User's Access Privileges

    Local Advanced Operation: Access HDD management (including the initialization and modification of disk properties). Update system firmware as well as manually trigger and clear the I/O alarm output. • Local Shutdown/Reboot: Shutdown or reboot the NVR. TruVision NVR 21 User Manual...
  • Page 135 The Permissions pop-up screen appears. 3. Click Apply to save the settings. 4. Click the button to return to the previous screen. 8. Click Back to return to live view. TruVision NVR 21 User Manual...

  • Page 136: Deleting A User

    The administrator’s password can be changed in the User Management menu. Click the Change Password tab and enter the new information. The administrator’s MAC address can be changed here too. Once completed, click Apply to save the settings. TruVision NVR 21 User Manual...

  • Page 137: Chapter 17 Itvrmobile

    When logging in, you also can enable Auto Login so that the application will automatically login next time. Once logged in, the iTVRmobile main menu appears. See Figure 39 below for further information. TruVision NVR 21 User Manual...

  • Page 138: Live View

    Tap to change the camera in the selected video tile. If there are already four video tiles open in multiview, the next camera selected will replace the camera that was first opened. TruVision NVR 21 User Manual...

  • Page 139: Controlling A Ptz Camera

    Controlling a PTZ camera The application supports main and substream in live view. Substream is default. When selecting the main stream option in live view, please refer to the table below for the recommended parameter settings: TruVision NVR 21 User Manual...
  • Page 140 This option is only available for PTZ cameras. 6. To adjust the brightness of the camera image, tap the iris icon to open the iris scrubber bar. Drag the playhead along the scrubber bar to adjust the image brightness. TruVision NVR 21 User Manual...

  • Page 141: Device Management

    Devices Detail screen. 3. To delete a device: Swipe your finger across the device to be deleted in the list. The Delete button appears. Tap Delete. 4. Tap iTVRmobile to exit and return to the main menu. TruVision NVR 21 User Manual...

  • Page 142: Favorites

    Use the Account Setting menu to modify your current password. Enter the old password, the new password and then confirm new password to complete the change. Snapshots Snapshots are automatically saved in the Photos application. TruVision NVR 21 User Manual...

  • Page 143: Appendix A Specifications

    2-ch, RCA (Linear, 600 Ω) Audio output Audio bit rate 16 Kbps Dual-stream Support | (Sub-stream at CIF/QCIF: 25 fps (PAL) / 30 fps (NTSC)) Stream type Video, Video & Audio Synchronous playback 8-ch 16-ch TruVision NVR 21 User Manual...
  • Page 144 10 to 90% Chassis 19-inch rack-mounted 1.5U chassis Dimensions (W x D x H) 442 × 371 × 74 mm (17.4 × 14.61 × 2.91 in.) ≤ 8 kg (17.64 lb.) (without HDD or DVD-R/W) Weight TruVision NVR 21 User Manual...

  • Page 145: Appendix B Ptz Protocols

    Appendix B PTZ protocols Interlogix-485 PHILIPS Interlogix-422 PHILIPS-3 Kalatel DSCP Samsung HIKVISION Siemens Honeywell SONY-EVI-D30/31 INFINOVA SONY-EVI-D70 KTD-348 SONY-EVI-D100/P LG MULTIX TECHWIN LILIN VICON PANASONIC_CS850 YOULI PELCO-D PELCO-P TruVision NVR 21 User Manual...
  • Page 146 18BAppendix B: PTZ protocols TruVision NVR 21 User Manual...

  • Page 147: Appendix C Port Forwarding Information

    For example: If the client port is changed to 9000 then the +200 port will be 9200. Using the default client port 8000 then the +200 port will be 8200. Seeking further assistance Third-party assistance on configuring popular routers can be found at: http://www.portforward.com/ http://canyouseeme.org/ TruVision NVR 21 User Manual...
  • Page 148 Appendix C: Port forwarding information http://yougetsignal.com Note: These links are not affiliated with nor supported by Interlogix technical support. Many router manufacturers also offer guides on their websites as well as including documentation with the product. On most routers the brand and model number is located on or near the serial number sticker on the bottom of the device.

  • Page 149: Appendix D Ktd-405 Keypad

    Connect the RS-485 bus of the KTD-405 I/O box to the TVN 21 Keyb A/B terminal port. Table 21: Keypad and NVR connections KTD-405 I/O box TVN 21 connection RS-485 A Keyb A RS-485 B Keyb B TruVision NVR 21 User Manual...

  • Page 150: Setting Up The Keypad To Work With The Tvn 21

    2. Scroll through the menus with the button until this menu appears: 3. Change Operating Mode to Zone by moving the joystick down. 4. Quit the menu by pressing the button. The display will show, for example: TruVision NVR 21 User Manual...
  • Page 151 If these functions are required, it is recommended to use a mouse in conjunction with the keypad as all TVN 21 functions will then be available. Unavailable keypad functions The following keypad buttons are unavailable when using the keypad to control the TVN 21: TruVision NVR 21 User Manual...

  • Page 152: Operating The Keypad

    6. Move the cursor to the Enter button on the soft keyboard and press Enter ( ) on the KTD-405 keypad to quit the soft keyboard. 7. Press and hold and then press the arrow buttons to navigate the cursor to activate OK button on the Login screen. TruVision NVR 21 User Manual...
  • Page 153 Enter, you quit the menu without saving any changes. It is the same as cancel. Select the zone ID Press zone to connect the keypad to the NVR and enter the Zone ID. TruVision NVR 21 User Manual...
  • Page 154 Once password is entered, the Press Advanced Search menu appears. All-day playback Press when in full All-day playback of the currently screen. selected camera. Stop playback Press to stop playback and return to live view mode. TruVision NVR 21 User Manual...
  • Page 155 109 141 173 205 237 269 301 333 365 397 429 461 493 110 142 174 206 238 270 302 334 366 398 430 462 494 447 79 111 143 175 207 239 271 303 335 367 399 431 463 495 TruVision NVR 21 User Manual...
  • Page 156 125 157 189 221 253 285 317 349 381 413 445 477 509 126 158 190 222 254 286 318 350 382 414 446 478 510 127 159 191 223 255 287 319 351 383 415 447 479 511 TruVision NVR 21 User Manual...

  • Page 157: Appendix E Maximum Pre-Recording Times

    Frame rate, resolution and image quality do not impact time. Note: This information only applies when the bit rate is set to Constant (see “Initializing recording settings” on page 81 for more information). Maximum pre-recording time Constant bit rate (seconds) 1024 1280 1536 TruVision NVR 21 User Manual...
  • Page 158 21BAppendix E: Maximum pre-recording times Maximum pre-recording time Constant bit rate (seconds) 1792 2048 3072 4096 TruVision NVR 21 User Manual...

  • Page 159: Appendix F Supported Ptz Commands

    Zoom Zoom Focus Focus down left right down down Interlogix-485 Interlogix-422 KALATEL DSCP HIKVISION Honeywell INFINOVA KTD-348 LG MULTIX LILIN PANASONIC_ CS850 PELCO-D PELCO-P PHILIPS PHILPS-3 Samsung Siemens SONY-EVI- D30/31 SONY-EVI-D70 SONY-EVI- D100/P TECHWIN VICON TruVision NVR 21 User Manual...
  • Page 160 Interlogix-485 Interlogix-422 KALATEL DSCP HIKVISION Honeywell INFINOVA KTD-348 LG MULTIX LILIN PANASONIC_ CS850 PELCO-D PELCO-P PHILIPS PHILPS-3 Samsung Siemens SONY-EVI- D30/31 SONY-EVI-D70 SONY-EVI- D100/P TECHWIN VICON YOULI ** : Aux. 2 # : Aux. 1 TruVision NVR 21 User Manual...

  • Page 161: Appendix G Default Menu Settings

    Menu timeout: 5 min Mouse pointer speed: Lower Layout General Video output interface: VGA Live view mode: 3*3 for 8-channel model; 4*4 for 16- channel model Dwell time: No switch Enable audio output: No Event output: HDMI TruVision NVR 21 User Manual...
  • Page 162 IP camera no.: IP camera 1 IP camera address/domain: (Null) Protocol: TruVision Management port: 8000 TransMode: RTP over RTSP Channel no.: 1 User name: admin Admin password: (Null) OSD setting Camera: Camera All Camera name: IPCamera 01 TruVision NVR 21 User Manual...
  • Page 163 Rule: Alarm schedule all day for whole week; Rule: (Null) Sensitivity: Low Zone: (Null) Video loss Video loss setting Camera: All Enable video loss Alarm: No Rule: Alarm schedule all day for whole week; Rule: (Null) TruVision NVR 21 User Manual...
  • Page 164 More settings More settings Event priority: Text In < Motion Overwrite: Yes eSATA: Record/Capture Networking settings General General Working Mode: Net Fault Tolerance Select NIC: bond0 NIC Type: 10M/100M/1000M Self-adaptive Enable DHCP: Yes IPv4 address: 192.168.1.82 TruVision NVR 21 User Manual...
  • Page 165 NAT HTTP port: 80 NAT RTSP Service Port: 554 Enable NTP: No Interval: 60 min NTP server: time.nist.gov NTP Port:123 Email Email Enable server authentication: No User name: (Null) Password: (Null) SMTP server: (Null) SMTP port: 25 TruVision NVR 21 User Manual...
  • Page 166 Alarm Inputs (A<-1 to A<-16) Alarm Outputs (A->1 to A->4) Alarm input Alarm Input Alarm input no.: All Alarm name: (Null) Type: No Enable alarm input setting: No Rule: Trigger channel: No; Arming schedule: All day TruVision NVR 21 User Manual...
  • Page 167 Stop bit: 1 Parity: None Flow ctrl: None PTZ protocol: Interlogix-485 Address: 0 to 15 for camera 1 to 16 More settings (Null) User settings User User management admin:1234 operator: 4321 guest: (Null) Change password (Null) TruVision NVR 21 User Manual...
  • Page 168 Model: (model number) Serial no.: (Model’s serial number) Firmware version: Encoding version: Panel version: Net detect Traffic: Network detection: Network delay, packet loss test Select NIC: bond0 Destination address: (Null) Network packet export Device name: (Null) TruVision NVR 21 User Manual...
  • Page 169 23BAppendix G: Default menu settings TruVision NVR 21 User Manual...

  • Page 171: Glossary

    IP Domes and other DVRs. Acronym for Phase Alternating Line. PAL is also another video standard used in broadcast televisions systems in large parts of the world. PAL signal contains 625 scan lines at 50Hz. TruVision NVR 21 User Manual...
  • Page 172 Acronym for Universal Serial Bus. USB is a plug-and-play serial bus standard to interface devices to a host computer. TruVision NVR 21 User Manual...

  • Page 173: Index

    89 Daily schedules set to read only, 88 recording, 84 setting up HDD alarms, 112 Date Holiday schedules configuring display, 37 recording, 85 DDNS settings, 101 HTTP port settings, 105 Default menu settings, 155 TruVision NVR 21 User Manual...
  • Page 174 50 setting the target size, 91 Playback control toolbar Motion search toolbar quick access, 51 quick access, 51 Player Mouse pointer speed using for playback, 67 change, 36 Power up and down NVR, 11 TruVision NVR 21 User Manual...
  • Page 175 S.M.A.R.T. information on a HDD, 113 Video output SAN, 80 change manually, 36 Sequencing cameras, 31, 35 Video tampering Setup wizard setting up to detect, 97 using, 12 View system log, 125 Shadow tours quick access, 42 TruVision NVR 21 User Manual...
  • Page 176 78 Web browser text overlay, 80 accessing, 70 video snapshot, 75 installing Active X, 69 Wizard local configuration of NVR, 72 enable/disable, 36 remote configuration of NVR, 72 searching and playing back recorded video, TruVision NVR 21 User Manual...

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