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Interlogix TruVision NVR 20 User Manual

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TruVision NVR 20 User
Manual
P/N 1070712 • REV 01.00 • ISS 18MAY11

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Summary of Contents for Interlogix TruVision NVR 20

  • Page 1 TruVision NVR 20 User Manual P/N 1070712 • REV 01.00 • ISS 18MAY11...
  • Page 2 Copyright © 2011 UTC Fire & Security Company. All rights reserved. Trademarks and Interlogix and the TruVision Brand and logo are trademarks of patents UTC Fire & Security. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

  • Page 3: Table Of Contents

    Additional System Elements - Overview 46 Remote Firmware Update 48 RS-232 and RS-485 Ports 48 Integration with Interlogix’s TruVision Navigator Software 48 Local Browser PC Settings 50 Live Viewing and Playback Viewing from the Browser 51 The Live Viewing Browser Page 51...
  • Page 4 To view or change the PPPoE settings: 111 Remote Update 112 Serial Port Settings – RS-232 & RS-485 114 RS-232 Port 114 Log Files 116 Appendix A Troubleshooting 120 Appendix B NVR 20 Specifications 123 Peripheral Connections 125 TruVision NVR 20 User Manual...
  • Page 5 Appendix F TruVision Device Finder 139 TruVision Device Finder Installation 139 Using the TruVision Device Finder 144 Appendix G Glossary of Terms 147 Appendix H Warranty and Support 149 Warranty information 149 Contacting support 149 TruVision NVR 20 User Manual...

  • Page 7: Chapter 1 Nvr 20 - System Basics

    System Basics Introduction The TruVision NVR 20 is a network video recorder capable of recording video from up to 16 IP cameras (depending on the specific model). The TruVision NVR 20 can be configured with one, two, four, or eight SATA disks (storing 2 TB each).

  • Page 8: Installation Environment

    Quick Start Guide • IP Camera Compatibility Document • WEE Compliance Declaration • Battery Declaration Document • TruVision NVR 20 Product Documentation CD which contains: • Capacity and Storage Calculator • IP Camera Compatibility Document • TruVision Device Finder •...

  • Page 9: The Nvr 20 - Front Panel

    USB drive POWER Button Pressing this button for 3 seconds allows for a controlled shutdown of the unit USB 2.0 Ports Used by the Copy button or via Remote Backup managed through the Browser TruVision NVR 20 User Manual...

  • Page 10: The Nvr 20 - Rear Panel

    16 alarm inputs (NO/NC) Alarm Out 4 Relay outputs Grounding point POWER Plug Connection for power cord Power Switch Power On/Off (use the Power Button on front of unit to turn power off to the unit.) TruVision NVR 20 User Manual...

  • Page 11: Setting Up The Nvr 20

    5. Install the hard drives per the schematic below. The first drive in position number 1, the second in position number 2, and so on. Continue to install all the hard drives in numerical order. TruVision NVR 20 User Manual...

  • Page 12: Physical Installation Of The Nvr 20

    Browser. This manual will show you the steps necessary to quickly configure a fully operational recording solution. Configuring a NVR 20 system requires: 1. Giving the NVR 20 an appropriate IP address with the TruVision Device Finder tool. TruVision NVR 20 User Manual...
  • Page 13 IP Cameras internal web page. • The majority of Interlogix brand cameras allow the unit to set video streaming parameters of the IP Cameras. 4. Define the recording schedule for the IP Cameras. The recording modes supported on the unit are: •...

  • Page 14: Minimum Pc Requirements For The Browser

    For example, if the NVR 20 is on a network with an IP address of 192.168.1.82 with a subnet mask of 255.255.255.0, then the only IP cameras it can find will be in the range of 1- 255 of the last octet. TruVision NVR 20 User Manual...

  • Page 15: Understanding The Nvr 20 Browser

    It is strongly recommended you use these tools to quickly identify and modify your IP device address needs. Interlogix devices that support auto-discovery can be identified on the network using the TruVision Device Finder. This simple tool allows you to view and modify the IP address of any TruVision supported devices.
  • Page 16 Open NVR 20 searchable system and event logs. Figure 7: Initial connection page Alternatively, using Interlogix’s TruVision Navigator video management software the user can view and respond to events from multiple NVR 20s or a mixture of Interlogix TruVision DVRs and NVRs.
  • Page 17 Configuration on the NVR 20 is optimized for quick connection to Interlogix’s TruVision Navigator video management software. There are two main configuration elements: Remote Config – is the primary area where all IP camera functions are scheduled and managed. Local Config – this controls how users who only use the NVR 20 browser for system operation may define where snapshots, video download and local recording on the Browser’s PC are managed.
  • Page 18 Quick Add is a button that will automatically find and allow the user to add in the desired IP cameras with default settings. This works for camera models that support Auto-Discovery. • Configuration parameters is the path to customizing system recording, event management and health monitoring behaviors. TruVision NVR 20 User Manual...

  • Page 19: Configuring The Nvr 20

    Figure 9: Network Settings • The NIC Type should be defaulted 10M/100M/1000M Auto. • Under Device IP Address enter the desired IP address. • The NVR 20 default Device Port should be set at 8000. TruVision NVR 20 User Manual...

  • Page 20: Step 2: Set Video Format For The Nvr 20

    Click the Advance button to confirm the following settings: • MTU is set to 1500 Note: If Interlogix TruVision Navigator software is to be used please make sure the following entries are completed: • Alarm Host IP is set to the TruVision Navigator Software Server IP.
  • Page 21 Figure 11: Device Information On the left section….select Device Parameters > Device Information • Overwrite determines that recording will be circular and overwrite older video with newer video. The setting should remain Yes for most users. TruVision NVR 20 User Manual...
  • Page 22 Pushing a firmware update to the NVR 20. • Restoring default settings. • Importing a configuration from the external software like TruVision Navigator. A typical reboot can take between 45 to 75 seconds before full functionality is restored. TruVision NVR 20 User Manual...

  • Page 23: Step 3: Set Daylight Savings Time And Ntp Server Settings

    It is vital that all of these devices share a single common time. The NTP Server can be as simple as the Client/Server PC in an Interlogix’s TruVision Navigator installation, or it may be a specific NTP server on the network tasked with maintaining a unified network system time.
  • Page 24 Sync to PC time will perform a time-synch between the PC of the connected Browser and the TVN 20 using the PC’s time. The time synchronization is only when the button is pushed. This should only be used if NTP is not TruVision NVR 20 User Manual...

  • Page 25: Step 4: Adding Ip Cameras

    Quick Add will only detect cameras that are on the same LAN. It is not able to detect cameras that are on a VLAN. If Quick Add does not detect your cameras, please follow the procedures listed under Alternative Add - Manual Process. TruVision NVR 20 User Manual...
  • Page 26 Figure 14: Quick Add Window Select the devices you wish to add and Click OK. The system will return you to the previous window this time populated with the selected cameras. Figure 15: Populated Config Window TruVision NVR 20 User Manual...

  • Page 27: Step 5: Configure Ip Camera - Device Settings

    There is a chart at the end of this guide that shows the current list of supported cameras and their capabilities. Please check with your Interlogix’s representative for the latest list of supported cameras. TruVision NVR 20 User Manual...
  • Page 28 Camera Title. Press OSD Position > Settings to bring up the OSD window. Simply click on the time/date or camera title elements, click and drag each of them using your mouse, to the desired placement within the image. TruVision NVR 20 User Manual...
  • Page 29 • The Copy button allows you to duplicate these settings to another camera to speed configuration. • Click Save to save these settings. TruVision NVR 20 User Manual...
  • Page 30 On-Screen-Display (OSD) from the camera. Note: Please enable the IP Cameras Time/Date and Title on-screen displays from the Manufacturers Web Page. This is strongly recommended for evidence collection purposes. TruVision NVR 20 User Manual...

  • Page 31: Step 6: Configuring Ip Camera - Resolution Settings

    In this instance, if the desired resolution is UXGA, then the maximum available frame rate is 24 images per second. The above image also shows that when you select Customize for the Max Bitrate, an additional field is available to manual set a target bitrate in Kbps. TruVision NVR 20 User Manual...
  • Page 32 3. Select the Stream Type - Video is the default, some cameras will support both Video and Audio. 4. Select the desired Resolution from the drop down list. 5. Select the desired BitRate. The default is Variable. TruVision NVR 20 User Manual...
  • Page 33 • Select this method if you desire to optimize recording as the data rate varies based upon the scene complexity. • Use this especially for cameras where the background or scene activity may be less intense. TruVision NVR 20 User Manual...

  • Page 34: Step 7: Setting Up Recording Schedules - Introduction

    8 time periods per day. Recording schedules can be copied across every day of the week and to multiple cameras for fast entry. Recording schedules interact with the available encoding profiles. TruVision NVR 20 User Manual...
  • Page 35 Main (Event) – associated with Motion and Alarm Recording • SubStream – available only for live view in multi-camera display through the browser and Interlogix TruVision Navigator software (if supported by the camera) Table 3: IP Compatibility Chart Multiple Profile IP...

  • Page 36: Step 8: Setting Up Recording Schedules - Sample Configuration

    Blue Step 8: Setting Up Recording Schedules - Sample Configuration Completing this sample configuration will familiarize you with the essential skills needed to configure any camera for recording. Camera 1 shall be record as follows: TruVision NVR 20 User Manual...
  • Page 37 7. Click on Period1. 8. Enter 0:0 for the start time and 6:45 for the end time (you can enter the values directly or use the selection buttons). TruVision NVR 20 User Manual...
  • Page 38 12. From the Recoding mode drop down list, select Scheduled Recording. Figure 26: Schedule Recording selection 13. Select Period3. 14. Enter 17:0 for the start time and 24:0 for the end time. 15. From the Recoding mode drop down list, select Motion Detection. TruVision NVR 20 User Manual...
  • Page 39 16. At the bottom of the page from the Copy to: drop down list, select Whole Week. 17. Press the Copy button to copy these settings to all days. 18. Click OK to complete this page and return to the Schedule Record Window. Figure 28: Recording Schedule window TruVision NVR 20 User Manual...
  • Page 40 21. Pressing the Copy to… button opens a dialog box. 22. Select the checkbox for the desired cameras to receive the same schedule (in this case 1-4). 23. Click OK the dialog box will close and return you to the Schedule Record page. TruVision NVR 20 User Manual...

  • Page 41: Step 9: Final Steps For Recording Schedules - Motion Detection Trigger

    For select IP Cameras, the NVR 20 can configure motion detection areas (regions of interest) within the NVR Browser. For the other IP cameras, the NVR 20 incorporates a link to the IP camera’s web page to enable configuring motion detection directly on the IP Camera. TruVision NVR 20 User Manual...
  • Page 42 If the IP Camera does not support this function within the NVR 20, then the Settings button will not be accessible. The user will need to access the IP camera’s web page to configure Motion Detection Regions of Interest (ROI). TruVision NVR 20 User Manual...
  • Page 43 7. Using the mouse, click and drag up to 4 areas. 8. Click on the desired Sensitivity setting. 9. Click OK to accept the settings. 10. The display will return to the Motion Detection page. TruVision NVR 20 User Manual...
  • Page 44 Schedule Recording settings? Matching the schedules provides for more precision in how video may be recorded and viewed when two recording streams are supported. Normally, Schedule Recording (Time-Lapse) will be at a lower frame rate and perhaps TruVision NVR 20 User Manual...
  • Page 45 17. From the main Motion Detection page select Linkage: Settings to define the NVR 20’s response to a Motion Event. Figure 34: The Alarm Trigger Mode tab 18. Under the Alarm Trigger Mode tab select Audio Warning to trigger a local box audible upon an event. TruVision NVR 20 User Manual...
  • Page 46 19. Upload to Center should be checked for Interlogix TruVision Navigator notification. 20. Trigger Alarm Output to fire one or more of the NVR 20’s alarm outputs. 21. Email Linkage if you want the event to send off an email.

  • Page 47: Alarm Inputs

    1. If desired give the Alarm Input a local name within the NVR 20. 2. Select the electrical connectivity of the input as a Normally Open (NO) or Normally Closed (NC). 3. To enable the alarm input, select the checkbox Alarm Handle. TruVision NVR 20 User Manual...
  • Page 48 Off periods for the alarm input. You may copy the schedule to specific days via the Copy to… drop down. Once you have finished the schedule, press OK to return to the main alarm input window. TruVision NVR 20 User Manual...
  • Page 49 Figure 37: Arm Schedule Press the Linkage Method Settings button to configure the behavior of the alarm input when triggered. Figure 38: Alarm Trigger Mode tab Under the Alarm Trigger Mode tab select: TruVision NVR 20 User Manual...
  • Page 50 • Audio Warning to trigger a local box audible upon an alarm. • Upload to Center should be checked for Interlogix TruVision Navigator notification. • Trigger Alarm Output to fire one or more of the NVR 20’s alarm outputs. •...
  • Page 51 Once you have completed your desired entries, select OK to return to the main alarm input settings page. Make sure SAVE is pressed to save and apply these settings. Make sure you press SAVE after each alarm input is configured. Figure 40: PTZ Linkage tab TruVision NVR 20 User Manual...

  • Page 52: Additional System Elements - Overview

    IP Address Conflicts • IP Camera Off-Line Notification • HDD Read/Write Failures • Network Fault Account Management /User Rights Please see the Account Management (Users) section on page 62 of this manual for additional information. TruVision NVR 20 User Manual...
  • Page 53 Note: If you change the default password for the Administrative User, this password must be used in Interlogix TruVision Navigator software if TruVision Navigator is to connect and manage the NVR 20. Additional Network Settings: DDNS, DNS, PPPoE and Email Please see the Additional Network Settings section on page 100 of this manual for additional information.

  • Page 54: Remote Firmware Update

    Network Settings > Advance button, the specific IP address of the TruVision Navigator Server for live, playback, event monitoring and remote configuration of the NVR 20 from TruVision Navigator. If Interlogix TruVision Navigator software is to be used please make sure the following entries are completed: TruVision NVR 20 User Manual...
  • Page 55 Although a majority of the key elements of the NVR 20 can be configured from TruVision Navigator, some key elements such as IP Camera Auto- Discovery, Hard Drive Groups and IP Camera input behaviors can only be configured on the NVR 20 at this time. TruVision NVR 20 User Manual...

  • Page 56: Local Browser Pc Settings

    User may wish to change the default storage locations. Please note, the ability of users to download and take snapshots is managed under the Account Management settings (Remote Config). Figure 42: The Config tab TruVision NVR 20 User Manual...

  • Page 57: Live Viewing And Playback Viewing From The Browser

    Stop Stops all streaming Streaming Capture Takes a snapshot of the currently highlight camera and saves it to the local browser PC. Start Allows local PC recording of all cameras active in the display. Recording TruVision NVR 20 User Manual...
  • Page 58 The current version of the NVR 20 does not support PTZ control. This will Controls become available in a subsequent firmware release. Please check with your Interlogix representative or business partner for the latest firmware capabilities. Picture These camera controls are only available for select IP Cameras, Please see Controls the IP Compatibility Chart for the listing of cameras that support this feature.

  • Page 59: Playback Browser

    Screen the upper right hand corner of the display. Recording Indicates a Scheduled Recording of Alarm Recording. Schedule Recording Mode LEDs (Time-lapse) video is in blue and Motion or Alarm Input recording is in Red. TruVision NVR 20 User Manual...

  • Page 60: Searching For Video

    As the time bar is move across the vertical pointer, the time updates so the user can see the current time under the vertical pointer. Day Search Select the Date to view video from and press the Search icon. TruVision NVR 20 User Manual...
  • Page 61 Day and Time Search Select the Date to view video from and click the symbol to enter a specific time to go to for playback. After entering the desired time, press the Go to button. TruVision NVR 20 User Manual...

  • Page 62: Chapter 2 Nvr 20 - Advanced Topics

    The NVR 20 allows the user to sub-divide the available hard drives into more than one grouping. Any number of hard drives may be configured in each group to the maximum allowed by the device. This allows for specialized recording behaviors as detailed below. TruVision NVR 20 User Manual...
  • Page 63 If the drive has not been filled yet, it will show available free space in MB. “0” Free Space (MB) Free Space means the drive is in Overwrite mode (provided overwrite was specified for system recording) TruVision NVR 20 User Manual...
  • Page 64 Default button and this will return your unit to the factory defaults for all settings including the HDD Group configuration. None of your existing video data will be lost. TruVision NVR 20 User Manual...
  • Page 65 2. Click on the checkbox for the desired Hard Drive that you want to make the redundant drive. 3. Select the HDD Group field and select a new HDD Group number from the one defined for the normal drive (typically HDD Group 02). TruVision NVR 20 User Manual...
  • Page 66   5. Press the HDD Group attribute button near the bottom of the page this will open a dialog box where you can define which cameras will be redundantly recorded on the selected drive group. TruVision NVR 20 User Manual...
  • Page 67 4. Make sure the Attribute field for the selected and from the drop down is set to Read-Write. 5. Repeat this process (Steps 2-4) for each additional hard drive that you want to assign to this group. TruVision NVR 20 User Manual...
  • Page 68 By changing the hard drive attribute to Read only, the specified drive can no longer be written to and the video stored there will remain until the drive is formatted or the Read-Write attributed is applied. TruVision NVR 20 User Manual...
  • Page 69 This part number includes the drive and the drive caddy. The delivered drive is formatted and ready to be inserted into the unit. WARNING: Make sure that the NVR 20 is powered OFF, BEFORE removing or replacing drives. TruVision NVR 20 User Manual...

  • Page 70: Account Management (Users)

    NVR 20. If you change the default password on the NVR 20, you must make sure TruVision Navigator also uses the same password. Account Management is found under CONFIG>Remote Config>Configuration parameters>Account Management. TruVision NVR 20 User Manual...
  • Page 71 Figure 48: Remote setting window The created users are found displayed in the top window of the display: TruVision NVR 20 User Manual...

  • Page 72: Adding Users

    The lower section shows the rights established for the highlighted user: Adding Users To Add a new user: Press the Add button which will bring up the User Information window 1. Enter the new users name at the User Name field. TruVision NVR 20 User Manual...

  • Page 73: Managing User Rights

    For the two types of User groups, the system provides default settings that you can accept or modify as desired to meet your operational goals. The basic difference in the default settings is the Operator can view live (preview) and playback, while Guest can only playback. TruVision NVR 20 User Manual...
  • Page 74 Ability for a User to add, delete, change or modify IP camera settings from the main Remote Config page and from the Config Parameters pages. Remote Alarm Control Future Use Remote PTZ Control Control PTZ from the Browser page TruVision NVR 20 User Manual...
  • Page 75 The expand button associated with some of the entries expands to show the individual camera’s configurable under the option. For each User group you can individually for each user option what cameras may be accessed. TruVision NVR 20 User Manual...

  • Page 76: Advanced Camera Settings

    These response actions include triggering local audible on the NVR 20, local alarm outputs on the NVR 20, Email notification, Notification to Interlogix Navigator software and in special cases activating camera alarm outputs.
  • Page 77 2. Select the desired camera to configure from the Channel No drop down list. 3. Click the Enable Video Tampering checkbox. 4. Select the Settings button from the Area settings box. TruVision NVR 20 User Manual...
  • Page 78 7. Click OK to return to the main configuration page for Video Tamper. 8. The default enabled schedule for Video Tamper is 7/24. If you want to enable the feature based upon a specific schedule press the Settings button from the Arm Schedule area. TruVision NVR 20 User Manual...
  • Page 79 Clicking OK once you have the settings you wish and return to the main area for Video Tamper setup. Determine what notification steps are to occur upon event trigger by selecting Settings button from the Linkage area on the main Video Tamper page. TruVision NVR 20 User Manual...
  • Page 80 (multiple actions may be selected): • Audio Warning to trigger a local box audible upon an event. • Upload to Center should be checked for Interlogix Navigator notification (uncheck if you do not wish this event reported to Navigator). •...

  • Page 81: Video Masking

    Up to four areas per camera may be selected to block viewing of the areas inside of those blocks. TruVision NVR 20 User Manual...
  • Page 82 NVR 20. Click the Enable Video Mask checkbox Select the Settings button from the Area settings box 5. Click on the Start Draw checkbox to enable setting the video mask area. TruVision NVR 20 User Manual...

  • Page 83: Ip Camera Digital Alarm Input & Output Actions

    To configure digital alarm inputs from supported IP cameras via the NVR 20 browser; navigate to Config > Configuration parameters> Alarm Input Settings (under Alarm Parameters folder). The default view shows the on-the- box (analog alarm inputs) view. TruVision NVR 20 User Manual...
  • Page 84 1. Click on the text “Please switch to digital alarm” to change the view to IP camera digital inputs. TruVision NVR 20 User Manual...
  • Page 85 3. Optionally, in the Alarm Name field you can name the alarm input. This name is used for the logs and is captured by the Interlogix TruVision Navigator software. 4. Select the Alarm Handle checkbox to enable the selected input for configuring event response behaviors.
  • Page 86 Pressing the Copy button completes the copy function for the On/Off periods defined above. d. Repeat steps 6a-6c for each additional day to copy the schedule to unless Whole Week copy was used. TruVision NVR 20 User Manual...
  • Page 87 Audio Warning to trigger a local unit audible on the NVR 20 upon an event (Unchecked by Default) • Upload to Center should be checked for Interlogix TruVision Navigator notification (Checked by Default) • Trigger Alarm Output to fire one or more of the on-the-box alarm...
  • Page 88 11. If there are no other settings you wish to configure click Ok to return to the main Alarm Input Settings page. 12. To activate an available IP Camera Digital Alarm Output, select the IP Camera Alarm Output tab. TruVision NVR 20 User Manual...
  • Page 89 16. If supported PTZ cameras are included, the digital alarm input can also activate a camera preset 17. Click Ok to return to the main Linkage page 18. To configure an PTZ camera response, click on the PTZ Linkage tab at the top of the page TruVision NVR 20 User Manual...

  • Page 90: Managing Alarm Outputs (Nvr 20 And Ip Camera)

    The NVR 20 provides several useful configuration options that allow flexibility in managing when and how alarm outputs behave. There are two types of outputs configurable within the NVR 20: • Four (4) built-in alarm outputs on the NVR 20 unit TruVision NVR 20 User Manual...
  • Page 91 Settings area from the home page of NVR 20 > Config > Configuration parameters > Alarm Output Settings selection (under the Alarm Parameters folder) Similar to the alarm inputs the default display shows the four (4) analog outputs on the NVR 20 unit. TruVision NVR 20 User Manual...
  • Page 92 To access the settings for the digital alarm outputs on the IP camera click on the text “Please switch to digital alarm”. TruVision NVR 20 User Manual...
  • Page 93 The Delay field identifies how long the output will be triggered following an activating event. The available values, regardless if the alarm output is analog or digital area, are: TruVision NVR 20 User Manual...
  • Page 94 To save time the NVR 20 allow the User to copy the alarm output settings to more than one output using the Copy to function. From the main Alarm Output Settings page, after you have configured one camera or output setting press Copy to. TruVision NVR 20 User Manual...
  • Page 95 A window will be presented that allows you to select one or more of all available analog or digital alarm outputs that you wish to share the same settings. TruVision NVR 20 User Manual...
  • Page 96 Once you have completed your selections, press Ok to return to the main Alarm Output Settings page. To commit the changes to the NVR 20 press the Save button. TruVision NVR 20 User Manual...

  • Page 97: Email

    The address can even be a distribution list if you mail server supports that ability. Configuration steps depends on if your mail server requires user authentication (Server Authentication). TruVision NVR 20 User Manual...
  • Page 98 Subject: TVN 20: Motion Detected On Channel D5 To: user <user.utcfs@gmail.com> This is an automatically generated e-mail from your TVN 20. EVENT TYPE: Motion Detected EVENT TIME: 2011-03-22,18:16:24 TVN 20 NAME: TVN 20 TVN 20 S/N: 1620110120BBRR000522806WCVU CAMERA NAME(NUM): IPCamera 05(D5) TruVision NVR 20 User Manual...

  • Page 99: Exception Parameters - System Health Monitoring

    • Audio Warning to trigger a local unit audible on the NVR 20 upon an event (Unchecked by Default). • Upload to Center should be checked for Interlogix TruVision Navigator notification (Checked by Default). • Trigger Alarm Output to fire one or more of the on-the-box alarm outputs (Unchecked by Default).
  • Page 100 Exceptions Parameters option in the Navigation window. From the Exception Type drop-down list select the desired system event you wish to configure. From the Alarm Handling Method area, please select the notification options desired (Audio Warning etc.) TruVision NVR 20 User Manual...
  • Page 101 4. If Trigger Alarm Output is selected, then from Analog Alarm Output tab, select one or more of the on-the-box outputs to trigger (A->1 thru A->4). 5. Repeat the steps 2-4 above for each additional Exception Type element you wish the system to respond to. TruVision NVR 20 User Manual...

  • Page 102: Video Loss

    Video loss is the condition where the NVR 20 does not receive data updates from the IP camera. In addition, all video loss detection events by default are configured to notify to Interlogix’s TruVision Navigator video software (Report to Center enabled).
  • Page 103 7 days per week. This is the recommended setting. 5. If you want to restrict notification to specific periods in the day, click on the Settings button in the Arm Schedule area. Up to eight on/off periods may be set in a day. TruVision NVR 20 User Manual...
  • Page 104 7. When you have the schedule complete select Ok to return to the main Video Lost page. 8. If you want the NVR 20 to take specific actions in response to a video lost event, select the Settings button in the Linkage area to customize the event notification. TruVision NVR 20 User Manual...
  • Page 105 9. Repeat steps 2-7 for each additional camera that needs a custom schedule. TruVision NVR 20 User Manual...

  • Page 106: Remote Record & Video Download

    Via the Browser go to the Config tab on the menu bar and select Local Config. The ability to access these features is controlled under the Account Management area of the NVR 20 Browser. TruVision NVR 20 User Manual...
  • Page 107 (Snapshots from Live) Path for saving downloaded files C:\Program Data\Web\DownloadFiles (Download from Playback) The recommendation is to keep the default settings for these remaining elements. These settings control how the Browser (PC) connects to and TruVision NVR 20 User Manual...
  • Page 108 - Adjustable to resolution If you make changes to the default settings, press Save to retain the new settings. If you want to restore the factory default settings for the Browser computer settings, press the Reset button. TruVision NVR 20 User Manual...
  • Page 109 3. Press the Search button to define a specific date to narrow the video search for the download. 4. Pause or Stop the Playback 5. Select the Down (download) button 6. A separate window will open that displays the time clips organized by date and time TruVision NVR 20 User Manual...
  • Page 110 8. Press the Download button at the top of the window to begin the download. The window will be display an active status bar at the top showing the progress of the download. TruVision NVR 20 User Manual...
  • Page 111 9. When the download is finished a Download is complete dialog box will be presented, click Ok to close. 10. Video can be played on the Browser PC by using the Archive Player provided on the NVR 20 Product Documentation CD. TruVision NVR 20 User Manual...
  • Page 112 BackUp Button – Playback Page The User, with authorized permissions, can download selected video clips to the connected Browser computer for saving permanently or to retain events that would otherwise be recorded over. TruVision NVR 20 User Manual...

  • Page 113: Additional Network Settings

    1. Navigate to the Network Settings page from Main Browser Page: Click Config > under Remote Config area, select Configuration parameters and then under Network Parameters select the Network Settings option in the Navigation window. TruVision NVR 20 User Manual...

  • Page 114: Device Port & Http Settings

    Both settings are on the same page. If you are using video software (Interlogix’s TruVision Navigator), if you change either of these two settings, TruVision Navigator software needs to have these changes reflected in the device setup within TruVision Navigator.

  • Page 115: Pppoe & Ddns Settings

    • DDNS define an internet service group that provides User with fixed network addresses so a connection to the device across the internet can be reliably achieved. • PPPoE settings are used to access an internet service provider from things such as an ADSL modem. TruVision NVR 20 User Manual...
  • Page 116 5. In some cases the server will use a specific port assigment, please enter this as required under Port: 6. Enter the User Name and Password associated with the service agency you set up with TruVision NVR 20 User Manual...

  • Page 117: To View Or Change The Pppoe Settings

    3. Enter the User Name and Password associated with your device on the Domain identified under the DDNS settings.. 4. Confirm your password in the Confirm Password field. 5. Click Save to retain your settings. TruVision NVR 20 User Manual...

  • Page 118: Remote Update

    From the left navigation area of the NVR 20, select Update Remotely. Click the Browse button to navigate to the file location on the computer you downloaded the update from and selecting the update file. TruVision NVR 20 User Manual...
  • Page 119 The Process bar will show you the progress of the update. Upon completion of the update, the system will notify you of completion to reboot. Simply follow the on-screen instructions. (Please Note: The Save button on this screen is not used) TruVision NVR 20 User Manual...

  • Page 120: Serial Port Settings

    Serial Port Settings – RS-232 & RS-485 RS-232 Port Presently the RS-232 port on the NVR 20 is only for Interlogix technical support use only. RS-485 Ports The RS-485 port on the rear of the NVR 20 and RS-485 from IP cameras that support an RS-485 connection are not used at this time and are reserved for future use.
  • Page 121 TruVision NVR 20 User Manual...

  • Page 122: Log Files

    Remote Host Address (the IP address of the remote user) To view and apply searches on log files, the steps are as follows: 1. From the Remote Config Browser page select Log from the top menu bar. TruVision NVR 20 User Manual...
  • Page 123 2. From the Log Search area on the right selection area. 3. Select the Log Type from the drop-down (All, Alarm, Exception, Operation, and Information). TruVision NVR 20 User Manual...
  • Page 124 Select the Start checkbox. b. Enter a Start time and an End time. 6. Press the search icon to initiate the log search based upon the criteria defined above. 7. The system will return a populated list. TruVision NVR 20 User Manual...
  • Page 125 The maximum number of log files that can be listed in the display is 2,000 records. This is just the number that can be returned in a query. The actual amount is limited to 64MB per hard drive in the system. TruVision NVR 20 User Manual...

  • Page 126: Appendix A Troubleshooting

    X Control has not be registered , please check that the following Active X controls reside on your NVR 20 Browser PC. From Internet Explorer check under Tools > Manage Add-ons: a. TVN20NetVideoActiveX_V23.cab b. TVN20RealPlayActiveX23 ActiveX Control Module TruVision NVR 20 User Manual...
  • Page 127 NVR 20. You can verify formatting by first placing the USB stick in your PC (which should auto-format) the device. Afterwards, try reinserting the device in the USB port of the NVR 20 and pressing COPY. TruVision NVR 20 User Manual...
  • Page 128 Event Config > Event Types that the following settings are configured: a. The checkbox associated with send TCP notification is CHECKED b. Additionally on the same page that in the field Message that #t is entered. TruVision NVR 20 User Manual...

  • Page 129: Appendix Bnvr 20 Specifications

    (Motion-Activated Recording depends on specific IP Camera Manufacturer models) Audio No direct audio inputs are available on the unit. Audio is captured via the IP Camera Compression standard Per the IP Camera Manufacturer Audio Mode Record Only TruVision NVR 20 User Manual...
  • Page 130 Rack mount ears included Remote Browser requirements NVR 20 Browser Intel-based PC Minimum: Intel E6550 Dual Core class Processor at 2.33 Ghz (4MB Cache) Recommended: Intel Core I5 750 Quad Core class Processor at 2.66 Ghz (8MB Cache) TruVision NVR 20 User Manual...

  • Page 131: Peripheral Connections

    Connecting to the alarm input and output interface Figure 51: The alarm input and output interface The alarm input is an open/close relay. If the input to be connected in not an open/close relay, follow this connection diagram: TruVision NVR 20 User Manual...
  • Page 132 TruVision NVR 20 User Manual...
  • Page 133 2. Use a screwdriver to loosen the screw in the plug and then place the wire to the top of screw and finally tighten the screw to secure the wires. 3. Insert the plug to its mating slot. TruVision NVR 20 User Manual...

  • Page 134: Appendix C Nvr 20 Ip Camera Capacities

    The figures below are representative of the capabilities of the device and serve as recommended guidelines. In the case of mix configurations of different IP Camera manufacturers it is not possible for Interlogix’s to confirm all possible combinations and impacts.

  • Page 135: Possible Camera Configurations: Using Mixed Camera Types

    # of VGA/4CIF cams/encoders # of 2.0Mpx cams** Total cameras Recommended Storage* 10 days 20 days 16TB 40 days ** Additional Peformance Possible WhenUsing TruVision 2.0 Mpx Cameras # of 2.0Mpx cams 12.5fps/15fps or fewer, Bit Rate: 4Mpbs TruVision NVR 20 User Manual...

  • Page 136: Budgeting Unit Capacity

    Live viewing will no longer support the number of simultaneous live (preview) camera displays • Playback may take longer to load than normal • Live and playback images may experience increased packet loss resulting in a degraded picture TruVision NVR 20 User Manual...

  • Page 137: Appendix D Nvr 20 Supported Ip Cameras

    PDF file on the NVR 20 Product Documentation CD included with your unit. Please visit the following Interlogix’s internet address for the latest updates of firmware, operating expectations and features: For Supported IP Cameras with Motion Activated, Continuous & Schedule Recording Please See 1077774 A TruVision NVR 20 IP Camera Compatibility Guide on your NVR 20 Documentation CD.

  • Page 138: List Of Current Known User Name And Passwords For Supported Ip Cameras

    Pixels or by the common industry name. This chart is here to help you keep these references clear. Resolution Name Resolution in Pixels 4CIF 704x576 640x480 SVGA 800x600 1024x768 SXGA 1280x1024 UXGA 1600x1200 QXGA 2048x1536 TruVision NVR 20 User Manual...

  • Page 139: Appendix Envr 20 Usb Archive Options

    BackUp files are copied • Ability to include Archive Player on the USB device in addition to the video files The Archive Player application (Player.exe) is also located on the NVR 20 Product Documentation disk. TruVision NVR 20 User Manual...

  • Page 140: Local Usb Archive Via Copy Button

    NVR 20’s local audible triggers the archive off failed. The reason for the failure can be: 1. Incompatible USB device connected or USB device not recognized 2. No device is connected to the USB port TruVision NVR 20 User Manual...

  • Page 141: Local Usb Archive Via Nvr 20 Browser

    3. Select the desired Date from the calendar of the video you wish to archive 4. Press the Search button to narrow the video search for the backup 5. Pause or Stop the Playback 6. Select the BackUp button TruVision NVR 20 User Manual...
  • Page 142 8. The Choose Disk drop-down will show the USB device you inserted into the USB port of the NVR 20 if it was properly recognized. Select this device. 9. If you want to copy the mini-player along with the video files select the Backup Player checkbox. TruVision NVR 20 User Manual...
  • Page 143 NVR 20 Product Documentation CD or copied with files during the archive process. 1. Copy the software to your Desktop or Laptop PC It is very small at less than 600Kb. Double click the Icon to launch the Player TruVision NVR 20 User Manual...
  • Page 144 TruVision NVR 20 User Manual...

  • Page 145: Appendix F Truvision Device Finder

    To install the device on your browser computer, insert the NVR 20 Product Documentation in your PC’s CD/DVD drive. Browse to the folder IP Discovery Tool and double click the Setup file located in the folder. 1. Click Next TruVision NVR 20 User Manual...
  • Page 146 2. Click Next 3. The program requires a utility called WinPcap to be installed on the computer, if it is already installed this installation will not be required and you can skip down to item 6. TruVision NVR 20 User Manual...
  • Page 147 4. Click Next 5. Click Next 6. Click I Agree TruVision NVR 20 User Manual...
  • Page 148 7. Please make sure check box Automatically start the WinPcap drive at boot time is enabled and press Install 8. Click Finish to close the WinPcap installation TruVision NVR 20 User Manual...
  • Page 149 9. The TruVision Device Finder Wizard will display, press Finish to complete the installation of the TruVision Device Finder TruVision NVR 20 User Manual...

  • Page 150: Using The Truvision Device Finder

    Double click the icon to launch the utility. The following window will display. Press the Start button to begin the discovery process. Discovery will only take a few seconds in most cases. The application will return a listing of “discovered” TruVision devices located on your network. TruVision NVR 20 User Manual...
  • Page 151 To change the IP Address and/or the Subnet Mask of the device, click on the line of the device address you wish to change. The key device characteristics for that device will be listed on the right. Press Modify to change the IP Address. TruVision NVR 20 User Manual...
  • Page 152 Exit to close the tool. The TruVision Device Finder will only detect devices that are on the same LAN. It is not able to detect devices placed on a VLAN.   TruVision NVR 20 User Manual...

  • Page 153: Appendix G Glossary Of Terms

    Acronym for Universal Serial Bus. USB is a plug-and-play serial bus standard to interface devices to a host computer. TruVision NVR 20 User Manual...
  • Page 154 TruVision NVR 20 User Manual...

  • Page 155: Appendix H Warranty And Support

    Select Customer Support at http://www.utcfssecurityproducts.eu/support.htm North America Should you require technical assistance or support on the NVR 20, please contact your Interlogix reseller. If your questions cannot be answered immediately, your reseller will forward your inquiries to the appropriate Interlogix technical support teams to ensure a rapid response.

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