HP Photosmart R817 User Manual page 161

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Message
Cannot Connect
To Product
(continued).
Could Not Send
To Service
Communication
Problem
Possible cause
The camera is
set to the Digital
Camera setting,
but the computer
does not
recognize the
camera as a
digital camera.
The camera is
connected to the
computer
through an
incompatible
USB hub.
You are using an
HP Photosmart
R-series dock
and forgot to
press the Save/
Print button.
The USB
connection
failed.
The computer is
not connected to
the Internet.
Other HP Instant
Share software
is running with
exclusive access
to your camera.
Troubleshooting and Support
Solution
Change the USB
Configuration setting to
Disk Drive (see
page 120). The camera
appears as a disk drive on
the computer so you can
copy the image files from
the camera to the hard
drive.
Connect the camera
directly to a USB port on
the computer.
Press the Save/Print button
on the dock.
Reboot the computer.
Make sure your computer
is online.
Close the other HP Instant
Share program.
161