Unpacking And Inspecting; Claims Procedure; Physical Inventory - HP 1000 A990 Installation And Service Manual

Unpacking and Inspecting
Your A990 computer or system may be shipped in several containers. Verify the number of
containers received against the carrier's paperwork. Inspect each container for damage that may
have occurred during transit. If you find damage or water stains, request that an agent of the
carrier be present when you open the container.
Open the shipping container marked "MANUALS AND ACCESSORIES" and locate the
materials list. Compare it with your purchase order. Make sure it includes everything you have
ordered. Unpack the shipping container(s) and inspect each item for external damage, such as
broken controls and connectors, dented corners, bent panels, scratches, and loose components.
Also check the rigid foam-plastic packing material (if used) for signs of deformation or cracking.
Such signs may indicate rough handling in transit.
If you find damage to the computer or accessories, follow the damage claim procedure described
below. Be sure you keep all shipping containers and packing materials. You may need them for
settling a claim, or to repackage the computer or system.
Claims Procedure
If you need to make a claim, contact your nearest Hewlett-Packard Sales and Service Office. If
the loss occurred in transit, notify the carrier as well as Hewlett-Packard, and also be sure you
retain all shipping and packaging materials for inspection. Hewlett-Packard will arrange to repair
or replace damaged or lost items even though claims against the carrier may not yet be settled.
Physical Inventory
Make sure all manuals listed in the bill of materials are included. Your computer's model and
serial number is located on the identification label on the back of the chassis. The model and
serial numbers should match those on the packing list. If they do not, immediately contact your
Hewlett-Packard Sales and Service Office. If you have ordered I/O or memory cards with your
computer or system, verify that the cards have been supplied as specified on your purchase order.
1-6 Introduction