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Repackaging for Shipment
If you need to return any part or all of your computer or system to the factory, you can use the
same shipping materials originally used by the factory or you can obtain new shipping packages
from Hewlett-Packard Sales and Service Offices. Alternatively, you can use commercially
available materials.
Shipment Using Original Packaging
When returning an item in its original or factory supplied packaging, use the following procedure:
1.
Attach a tag to the item clearly describing the type of service needed or why you are
returning the item; include the item's model number and serial number on the tag.
2.
Mark the container "Fragile" to assure special handling (although this is no substitute for
proper packaging).
3.
In correspondence dealing with an item, please refer to it by both model and serial numbers.
Shipment Using New Packaging
The following instructions should be used as a guide when packaging the computer with
commercially available materials:
1.
Wrap the computer in Aircap film or foam. If shipping the computer back to
Hewlett-Packard, first attach a tag to the computer with your return address and indicate the
type of service required. Include the computer model number and full serial number.
2.
Use a strong shipping container large enough to hold the item and enough shock absorbing
material to cushion the item and prevent movement inside the container. A double-wall
carton made of 2.41 MPa (350-psi) test material is adequate.
3.
Seal the shipping container securely and mark it "Fragile".
4.
In any correspondence dealing with the computer, be sure you refer to it by its model
number and serial number.
2-20
Installation
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