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HP EliteOne 1000 G1 Hardware Reference Manual

All-in-one business pcs
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Hardware Reference Guide
HP EliteOne 1000 G1 All-in-One Business PCs



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  Summary of Contents for HP EliteOne 1000 G1

  • Page 1 Hardware Reference Guide HP EliteOne 1000 G1 All-in-One Business PCs...
  • Page 2 United States and/or other countries. bound by the terms of the HP End User License Agreement (EULA). If you do not accept these The information contained herein is subject to license terms, your sole remedy is to return the change without notice.
  • Page 3 About This Book This guide provides basic information for upgrading this computer model. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
  • Page 4 About This Book...
  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Overview ................................1 Base unit top components ............................. 2 Base unit side components ........................... 2 Base unit rear components ............................ 3 Display front components ............................. 3 Webcam components ............................4 Infrared (IR) webcam (optional) ......................4 Full High Definition (FHD) webcam (optional) ..................
  • Page 6 Appendix A Electrostatic discharge ........................27 Preventing electrostatic damage ........................27 Grounding methods ............................. 27 Appendix B Computer operating guidelines, routine care, and shipping preparation ..........28 Computer operating guidelines and routine care ....................28 Shipping preparation ............................28 Appendix C Accessibility ..........................30 Supported assistive technologies ........................
  • Page 7: Product Features

    Product features Overview NOTE: For the latest manuals on this product, go to Select Find your product, and then follow the on-screen instructions. Overview...
  • Page 8: Base Unit Top Components

    Base unit top components Components Power button Hang up button Call button Speaker mute button Microphone mute button Volume slider Webcam mute button Base unit side components Components Scan fingerprint reader USB Type-C charging port Headset jack USB 3.1 Type-A charging port Chapter 1 Product features...
  • Page 9: Base Unit Rear Components

    Base unit rear components Components USB 3.1 Type-A ports (4) Power connector HDMI port RJ-45 (network) jack DisplayPort Out Security cable slot DisplayPort In Display front components Components Webcam On-screen display buttons (for adjusting the screen) Base unit rear components...
  • Page 10: Webcam Components

    Webcam components Infrared (IR) webcam (optional) Components Front View Webcam light IR webcam IR light Rear webcam adjustment wheel Full High Definition (FHD) webcam Top view Digital microphones Rear view Webcam light FHD webcam Full High Definition (FHD) webcam (optional) Components Front view Webcam light...
  • Page 11: Serial And Product Number Locations

    Serial and product number locations Each computer and display has a unique serial number and a product ID number that are located on the exterior of the device. Keep these numbers available for use when contacting customer service for assistance. The display numbers are located on the bottom edge of the display head.
  • Page 12: Setup

    Setup Connecting the power supply To connect the power supply, connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2), and then connect the AC adapter to the DC power connector on the computer base unit (3).
  • Page 13: Adjusting The Display Head Position

    Adjusting the display head position Tilt the display head to set it to a comfortable eye level. NOTE: The 23.8-inch, 27-inch, and 34-inch display heads tilt back. Only the 23.8-inch and 27-inch display heads tilt forward. The 34-inch display head does not tilt forward. Adjust the height of the display head to set it to a comfortable eye level.
  • Page 14: Connecting A Secondary Display

    If you are adding a display that has a DisplayPort or an HDMI port, then no video adapter is required. If you are adding a display that does not have a DisplayPort or HDMI port, you can purchase a video adaptor from HP for your configuration.
  • Page 15: Using The Webcam

    Using the webcam You can use the webcam on the monitor in the following ways: Stream online video conferences ● Send and receive Instant messages ● Schedule meetings ● Maintain security over conversations ● Webcam operation To raise the webcam, press it down to unlock it. ●...
  • Page 16: Synchronizing The Optional Wireless Keyboard And Mouse

    Synchronizing the optional wireless keyboard and mouse The wireless keyboard and mouse are optional components. The mouse and keyboard are synchronized at the factory. If the mouse and keyboard are not synchronized, then follow the procedure below to manually re- synchronize the pair.
  • Page 17: Hardware Repair And Upgrade

    Additional information For more information on removing and replacing hardware components, the Computer Setup utility, and troubleshooting, refer to the Maintenance and Service Guide (available in English only) for your computer model at Warnings and cautions...
  • Page 18: Removing And Replacing The Base Unit Access Covers

    Removing and replacing the base unit access covers The base unit access covers must be removed to access internal computer components. Remove all removable media, such as USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord from the AC outlet and disconnect any external devices.
  • Page 19 Rotate the left side of the cover away from the base unit while being careful not to disconnect the cable attached to the right side of the cover. To replace the front access cover, press the cover straight down onto the base unit so that the cover snaps in place.
  • Page 20: Removing And Replacing The Display Head

    To replace the rear access cover, slide tabs on the front of the rear cover under the slots on the rear of the front cover (1), and then press the rear of the rear cover down (2). Reconnect the power cord and any external devices, and then turn on the computer. Removing and replacing the display head The display head can be replaced or upgraded to a different display.
  • Page 21 Loosen the two captive screws at the base of the display head’s neck (1). While holding onto the bottom of the display head from the front with one hand, slide the display head back with your other hand to clear it from the small metal retention tab, and then lift the display off the base (2). IMPORTANT: The display head is heavy.
  • Page 22: Locating Internal Components

    Connect the two display cables to the system board connectors. Replace the base unit rear access cover. See Removing and replacing the base unit access covers on page Reconnect the power cord and any external devices, and then turn on the computer. Locating internal components Components Hard drive...
  • Page 23: Removing And Installing Memory

    SODIMMs constructed with x8 and x16 DDR devices are supported; memory modules constructed with x4 SDRAM are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory.
  • Page 24: Installing Memory Modules

    the remainder is assigned to single channel. If one channel will have more memory than the other, the larger amount should be assigned to channel A. In any mode, the maximum operational speed is determined by the slowest memory module in the ●...
  • Page 25: Replacing The Rtc Battery

    The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to
  • Page 26: Replacing The Hard Drive

    To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). Replace the base unit front and rear access panels. See Removing and replacing the base unit access covers on page Reconnect the power cord and any external devices, and then turn on the computer.
  • Page 27 Pull the release lever at the front of the drive outward (1). Then slide the drive back until it stops and lift it out of the drive bay (2). And then disconnect the cable from the rear of the hard drive (3). Remove the four mounting screws from the sides of the hard drive that was removed.
  • Page 28: Removing Or Installing An M.2 Ssd

    Connect the cable to the rear of the hard drive (1). Then align the mounting screws on the drive with the J-slots on the sides of the drive bay and press the drive into the drive bay. And then slide the drive forward until it locks in place (2).
  • Page 29 The M.2 SSD is located underneath the fan between the display head mount and hard drive bay. Pull the fan straight up and off the posts on the system board to remove it. You do not need to disconnect the fan cables.
  • Page 30: Replacing Or Installing A Webcam

    To install an M.2 SSD, slide the connector end of the SSD into the system board connector (1), press the other end of the SSD down (2), and then secure the SSD to the system board with the screw (3). Replace the fan by pressing it down onto the system board posts.
  • Page 31 IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer.
  • Page 32 Grasp the top of the rear panel on the display head at the webcam slot and pull the panel off the display head at the connection points (1), and then slide the rear cover down the neck of the stand (2). Remove the screws from the webcam blank (1), and then slide the blank back to remove it from the display head (2).
  • Page 33: Appendix A Electrostatic Discharge

    ● Use a portable field service kit with a folding static-dissipating work mat. ● If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.
  • Page 34: Appendix B Computer Operating Guidelines, Routine Care, And Shipping Preparation

    Computer operating guidelines, routine care, and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...
  • Page 35 NOTE: The hard drive locks automatically when the system power is turned off. Remove and store all removable media. Turn off the computer and external devices. Disconnect the power cord from the AC outlet, and then from the computer. Disconnect the system components and external devices from their power sources, and then from the computer.
  • Page 36: Appendix C Accessibility

    Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.
  • Page 37: Index

    Index replacement 24 access panels installation guidelines 11 using 9 removal 12 internal components 16 Windows Hello 9 replacement 12 IR webcam components 4 accessibility 30 additional information 11 keyboard synchronizing 10 base unit rear components 3 base unit side components 2 M.2 SSD base unit top components 2 installation 22...

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Eliteone 1000 g2