Appendix B Troubleshooting; Troubleshooting Resources; Resolving Issues; The Tablet Is Unable To Start Up - HP ElitePad 1000 G2 User Manual

B Troubleshooting

Troubleshooting resources

Access website links and additional information about the tablet through HP Support Assistant.
●
To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
NOTE:
additional tools that do not require an Internet connection.
Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
●
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
Chat online with an HP technician.
◦
NOTE:
Send an email to HP support.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
◦

Resolving issues

The following sections describe several common issues and solutions.

The tablet is unable to start up

If the tablet does not turn on when you press the power button, the following suggestions may help
you determine why the tablet does not start up:
If the tablet is plugged into an AC outlet, unplug the tablet and plug another electrical device into
●
the outlet to be sure that the outlet is providing adequate power.
NOTE:
If the tablet is plugged into an external power source other than an AC outlet, plug the tablet into
●
an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are
secure.

An external device is not working

Follow these suggestions if an external device does not function as expected:
Turn on the device according to the manufacturer's instructions.
●
Be sure that all device connections are secure.
●
Be sure that the device is receiving electrical power.
●
Be sure that the device, especially if it is older, is compatible with the operating system.
●
Be sure that the correct drivers are installed and updated.
●
60

Appendix B Troubleshooting

Some checkup and repair tools require an Internet connection. HP also provides
When chat is not available in a particular language, it is available in English.
Use only the AC adapter provided with the tablet or one approved by HP for this tablet.