HP ElitePad 1000 G2 Maintenance And Service Manual
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HP ElitePad 1000 G2 Maintenance And Service Manual

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HP ElitePad 1000 G2
Maintenance and Service Guide for Thin Client
systems
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ElitePad 1000 G2

  • Page 1 HP ElitePad 1000 G2 Maintenance and Service Guide for Thin Client systems IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Front ..................................3 Rear ..................................4 Top ..................................5 Bottom ................................... 6 Service tag ................................6 Changing your tablet's settings ..........................7 Opening the Control Panel ........................7 Changing the Control Panel view ......................
  • Page 6 Speakers ............................51 6 HP PC Hardware Diagnostics (UEFI) ....................... 53 Using HP PC Hardware Diagnostics (UEFI) ......................53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............53 7 Specifications ............................. 55 Tablet specifications ............................55 8 Statement of Volatility ..........................56 Non-volatile memory usage ..........................

  • Page 7: Product Description

    Ambient light sensor Gyroscope Haptics Docking HP ElitePad-G1 Docking Station with 4 standard 3.0 USB ports, VGA port, HDMI-out port, audio in/ out jacks, RJ-45 jack, and HP Smart AC adapter connector Keyboard/pointing devices No integrated keyboard or TouchPad Support for USB- or Bluetooth-connected external keyboard and mouse...
  • Page 8 Category Description Power requirements Support for an HP ElitePad-proprietary 10-W AC adapter (3-wire, wall-mount and 2-wire, wall- mount for use in Japan); connector on AC Adapter connects to the tablet through the docking connector Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery Security Support for trusted platform module (TPM;...

  • Page 9: External Component Identification

    *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select Start > Hewlett-Packard > HP Documentation. Front...

  • Page 10: Rear

    Rear Component Description Micro SD Card Reader/Micro SIM slot access hole Allows you to insert the end of a paper clip to open the access door to insert or remove a micro SD card or micro SIM module. Memory card reader/Micro SIM slot Reads optional micro memory cards that store, manage, share, or access information.

  • Page 11: Top

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides, select Start > Hewlett-Packard > HP Documentation. NOTE: When a device is connected to the jack, the tablet speakers are disabled.

  • Page 12: Bottom

    Bottom Component Description Speakers (2) Produce sound. Product and regulatory information Displays product and regulatory information (select models only). Docking connector Connects an AC adapter or an optional docking device. Service tag When ordering parts or requesting information, provide the tablet serial number and model number provided on the service tag.

  • Page 13: Changing Your Tablet's Settings

    Changing your tablet's settings Opening the Control Panel You can open the Control Panel using any of the following methods: Right-click the Windows icon on the taskbar and select Control Panel from the menu. ▲ TIP: A right-click can also be performed by touching and holding the desired location on the touch screen.

  • Page 14: Finding Your Hardware And Software Information

    Update the operating system and other software installed on the tablet as soon as the tablet is connected to the Internet. To access the updates, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet major components Tablet major components...
  • Page 16 753976-501 Does not include operating system 753976-001 Volume button board (includes bracket and cable) 759031-001 WWAN module (HP lt4226 LTE/HSPA+ Gobi 4G Module) 736675-005 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable) 728558-005 (10) System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up 753740-001 to 2.39-GHz;...

  • Page 17: Power Components

    Item Component Spare part number (17) Speakers (include left and right speakers and cables) 747629-001 (18) TXE board 753977-001 (19) Bottom case (includes the power button actuator and the slot cover and brackets) 747628-001 Power components Item Component Spare part number AC adapter 10W, RC, V, 3-wire, wall mount 686120-001...

  • Page 18: Miscellaneous Parts

    For use in the United Kingdom 490371-031 For use in the United States 490371-001 Miscellaneous parts Component Spare part number HP ElitePad Service Tool (includes suction cup) 714222-001 HP ElitePad suction cup 714223-001 Screw Kit 753735-001 Card Reader Cover Kit (not illustrated)
  • Page 19 10-W AC adapter (RC, V, 3-wire, wall-mount) 693717-001 40-W Smart AC adapter (RC, V, 3-wire) 708621-001 Docking station 714222-001 HP ElitePad Service Tool (includes suction cup) 714223-001 HP ElitePad suction cup 720949-291 Duck head power adapter for use only in Japan 723677-005 Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter...
  • Page 20 Spare part number Description 755184-011 Duck head power adapter for use only in Australia 755184-021 Duck head power adapter for use only in Europe 755184-031 Duck head power adapter for use only in the United Kingdom and Singapore 755184-061 Duck head power adapter for use only in the Italy 755184-081 Duck head power adapter for use only in the Denmark 755184-371...

  • Page 21: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 22 An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.

  • Page 23: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 24 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 25: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 26 Place the HP ElitePad Service Tool on a flat, sturdy surface. The HP ElitePad Service Tool is available using spare part number 714222-001. Move the HP ElitePad Service Tool retention bar (1) to the left until the notch (2) in the retention bar allows the retention gate to open.
  • Page 27 Place the tablet on the service tool and slide it (1) forward until the tablet docking connector engages with the service tool docking connector (2). Close the retention gate (1) and release the retention bar (2) to secure the tablet in the service tool. Place the suction cup (1) on the lower right corner of the tablet display glass, making sure to place the suction cup inside the edges of the border (2) of the display glass.
  • Page 28 Lock the two suction cup handles together (4). CAUTION: Do not lift the right edge of the display assembly more than ¼-inch from the tablet when releasing the display assembly. Failure to follow this caution can result in damage to the tablet components.
  • Page 29 Open the retention gate (2). Slide the tablet out of the service tool (3). Disconnect the suction cup handles (1). Lower the suction cup handle (2). Remove the suction cup (3). Slide the display assembly (1) to the left until the display assembly cables and connectors are accessible.
  • Page 30 Release the ZIF connector (4) to which the LVDS cable is attached, and then disconnect the LVDS cable (5) from the system board. Remove the display assembly and cables. If it is necessary to replace the display assembly cables: Turn the display assembly upside down, with the bottom toward you. Detach the TouchScreen cable (1) from the surface of the display assembly.
  • Page 31 Release the ZIF connector (5) to which the display LVDS cable is attached, and then disconnect the display LVDS cable (6) from the display assembly. The TouchScreen and display LVDS cables are included in the Display Cable Kit, spare part number 718758-001.

  • Page 32: Wwan Module

    WWAN module Description Spare part number HP lt4226 LTE/HSPA+ Gobi 4G Module 736675-005 Before removing the WWAN module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 33 Remove the WWAN module (4) by sliding it away from the socket on the system board. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 34: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005 Before removing the WLAN module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 35 Remove the WLAN module (5). NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Tablet component replacement procedures...

  • Page 36: Microphones

    Microphones NOTE: The microphones are included in the Webcam/Microphone Kit, spare part number 762828-001. Before removing the microphones, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 37: Rear-Facing Webcam

    Rear-facing webcam NOTE: The rear-facing webcam is included in the Webcam/Microphone Kit, spare part number 762828-001. Before removing the rear-facing webcam, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 38: Power Button Board

    Power button board Description Spare part number For use only on computer models equipped with the Windows 8 Professional operating system 753976-601 For use only on computer models equipped with the Windows 8 Standard operating system 753976-501 Does not include operating system 753976-001 Before removing the power button board, follow these steps: Turn off the tablet.
  • Page 39 Remove the power button board (3) and cable. NOTE: In the process of removing the power button board, the power button actuator may be accidentally dislodged from the bottom cover. To replace the power button actuator, refer to the following illustration. The power button actuator is included in the Button Kit, spare part number 747634-001.

  • Page 40: Volume Button Board

    Volume button board Description Spare part number Volume button board (includes bracket and cable) 759031-001 Before removing the volume button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 41 Reverse this procedure to install the volume button board. Tablet component replacement procedures...

  • Page 42: Audio Jack Board

    Audio jack board Description Spare part number Audio jack board (includes audio jack and cable) 747627-001 Before removing the audio jack board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 43: Txe Board

    TXE board Description Spare part number TXE board 753977-001 Before removing the TXE board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 44: Vibrator Module

    Vibrator module Description Spare part number Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001 Before removing the vibrator module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 45: Battery

    Battery Description Spare part number 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable) 728558-005 Before removing the battery, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 46: System Board

    Reverse this procedure to install the battery. System board NOTE: The system board spare part kit is equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to 2.39-GHz; 2.0-MB L2 cache), and 4096-MB of system memory and includes the processor, memory, and eMMC.
  • Page 47 Release the ZIF connector (3) to which the WLAN ribbon cable is attached, and then disconnect the WLAN ribbon cable from the WLAN module. Tablet component replacement procedures...
  • Page 48 Remove the five Phillips PM1.3×2.0 screws that secure the battery to the bottom cover. Lift the top edge of the system board (1) and swing it up and forward until it rests upside down above the tablet. Remove the two Phillips PM1.3×1.5 broad head screws (2) that secure the docking connector cable to the system board.
  • Page 49 Disconnect the docking connector cable (3) from the system board. Remove the system board. NOTE: In the process of removing the system board, the autorotate switch actuator may be accidentally dislodged from the bottom cover. To replace the autorotate switch actuator, refer to the following illustration.

  • Page 50: Forward-Facing Webcam

    Reverse this procedure to install the system board. Forward-facing webcam NOTE: The forward-facing webcam is included in the Webcam/Microphone Kit, spare part number 762828-001. Before removing the forward-facing webcam, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 51: Slot Cover

    Release the ZIF connector (1) to which the forward-facing webcam cable is attached, and then disconnect the forward-facing webcam cable (2) from the system board. Remove the forward-facing webcam and cable. Reverse this procedure to install the forward-facing webcam. Slot cover NOTE: The slot cover is included in the Button Kit, spare part number 747634-001.

  • Page 52: Docking Connector Cable

    Remove the slot cover (4) by pressing it through the bottom cover. Remove the slot cover. Reverse this procedure to install the slot cover. Docking connector cable Description Spare part number Docking connector cable (includes double-sided adhesive) 747631-001 Before removing the docking connector cable, follow these steps: Turn off the tablet.
  • Page 53 Disconnect the vibrator module cable (1) from the docking connector cable. Disconnect the speaker cable (2) from the docking connector cable. Remove the two Phillips PM1.3×2.0 screws (3) that secure the docking connector cable bracket to the bottom cover. Remove the docking connector bracket (4). The docking connector bracket is included in the Button Kit, spare part number 747634-001.

  • Page 54: Wlan Antenna

    Remove the docking connector cable (3). Reverse this procedure to install the docking connector cable. WLAN antenna NOTE: The WLAN antenna are included in the Antenna Kit and include the WLAN antenna main and auxiliary cables and transceivers. Description Spare part number Antenna Kit for use in European countries and regions, North America, and Latin America 799297-001 Before removing the WLAN antenna, follow these steps:...
  • Page 55 Release the tabs (3) built into the bottom cover that secure the speaker cable, and then release the WLAN antenna cables. Remove the WLAN antenna cables and transceivers (4). Reverse this procedure to install the WLAN antenna. Tablet component replacement procedures...

  • Page 56: Wwan/Gps Auxiliary Antenna

    WWAN/GPS auxiliary antenna NOTE: The WWAN/GPS auxiliary antenna are included in the Antenna Kits and include the WWAN/GPS auxiliary antenna cable and transceiver. Description Spare part number Antenna Kit for use only in Japan 767885-001 Before removing the WWAN/GPS auxiliary antenna, follow these steps: Turn off the tablet.

  • Page 57: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 747629-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 58 Remove the speakers (3). Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Hp Pc Hardware Diagnostics (Uefi)

    HP PC Hardware Diagnostics (UEFI) Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 60 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your tablet model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 61: Specifications

    Specifications Tablet specifications Metric U.S. Dimensions Width 17.80 cm 7.0 in Depth 26.10 cm 10.28 in Height 0.92 cm 0.36 in Weight 0.68 kg 1.50 lbs Input power Operating voltage and current 9 V DC @ 1.1A – 10W Temperature Operating 5°C to 35°C 41°F to 95°F...

  • Page 62: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 63: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 64 Code is updated writing data to battery when the system this memory and management). BIOS is updated. is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 65 Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Non-volatile memory usage...

  • Page 66: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 67: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 68 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 69: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 70: Index

    36 Display Cable Kit, spare part headphone (audio-out) jack 5 spare part number 10, 13, 36 number 10, 13, 25 HP ElitePad Service Tool, spare part audio, product description 1 display LVDS cable number 20 audio-in (microphone) jack, removal 25...
  • Page 71 tools required 15 packaging guidelines 17 rear-facing webcam TouchScreen cable plastic parts, service removal 31 removal 25 considerations 15 spare part number 31 spare part number 10, 25 pointing device, product removal/replacement procedures transporting guidelines 17 description 1 TXE board ports, product description 1 removal 37 power button actuator...
  • Page 72 WWAN module removal 26 spare part numbers 26 WWAN/GPS auxiliary antenna removal 50 spare part numbers 50 Index...

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