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ADF feed errors service check
Step
Questions / actions
1
If the ADF is multi-feeding, check for
dirt on the ADF separator pad and
ADF separator rollers. Are they dirty?
2
If the paper is skewing when it is fed
into the ADF, check the paper guide
width. Is it set correctly?
3
If paper is skewing when fed or
jamming check to see if the top cover
is open or ajar. Is the ADF top cover
open or ajar?
4
Is paper failing to feed into the ADF?
5
Is the leading edge of the paper
wrinkled or torn?
6
Perform the ADF paper present
sensor test. Go to
on page
3-25.
Is the sensor working properly?
7
Check the actuators to see if they are
jammed, or damaged.
Are they jammed or damaged?
8
Properly connect all the connections
in the ADF relay card and controller
board.
Did this fix the situation?
9
Check the ADF cable for continuity.
10
Replace the ADF Go to
removal" on page
ADF removal" on page
this fix the situation?
ADF Duplex service check
Step
Questions / actions
1
Perform sensor 1, and sensor 2
sensor tests. Go to
on page
3-25.
Are the sensors working properly?
2
Check the ADF sensor actuators to
see if they are dirty or jamming.
Are the actuators ok?
Clean them with a lint free
cloth and isopropyl alcohol.
Go to step 3.
Properly close the top cover.
Go to step 5.
Use different media.
Go to step 7.
"Scanner Tests"
Replace the ADF. Go
to"Duplex ADF removal" on
page
removal" on page 4-64
Problem resolved
Go to step 6.
"Duplex ADF
Problem solved
4-63, or
"Simplex
4-64. Does
Go to step 2.
"Scanner Tests"
Go to step 3.
Yes
4-63, or
"Simplex ADF
Yes
7525xxx
No
Replace the separator pad and
ADF pick roll.
Set the paper guides so they
contact the edges of the paper.
If the paper is jamming in the
ADF, See
"ADF paper jam
service check" on page 2-68
There is no issue.
Go to step 6
Properly connect all the
connections in the ADF relay
card.
Go to step 8.
Go to step 9.
Replace the ADF cable. Go to
"ADF cable" on page 4-65
Replace the controller board. Go
to
"Controller board removal"
on page 4-16
No
Go to step 3.
Clean the actuators. If any
actuators on the ADF are
broken, replace the ADF unit. Go
to
"Duplex ADF removal" on
page 4-63
Diagnostic information
2-69