Motorola SURFboard SBG6782-AC Quick Start Manual

Gateway Label
The gateway label is located on the bottom
of your SBG6782-AC Gateway.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC
MAC ID) and serial number (see S/N)
located on the gateway label.
Place
Label
Here
Front Panel LEDs
During normal operation, the Power,
Receive, Send, and Online LEDs on the
SBG6782-AC front panel should always be
lit SOLID green or blue.
Note: During startup, all LEDs will FLASH
and then light up SOLID in sequence. If an
LED lights up SOLID and the next LED does
not FLASH, please call ARRIS Technical
Support at 1-877-466-8646.

LED Status

ON - Power is properly
connected
ON - Downstream channel is
connected
ON - Upstream channel is
connected
ON - Gateway is connected to
the network
FLASH - 2.4 GHz wireless
connection between the gateway
and a Wi-Fi enabled device
FLASH - 5 GHz wireless
connection between the gateway
and a Wi-Fi enabled device
ON - MoCA-enabled device is
connected and running
© 2014 ARRIS Enterprises, Inc. All rights reserved.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or
registered trademarks of ARRIS Enterprises, Inc. Other trademarks
and trade names may be used in this document to refer to either the
entities claiming the marks and the names of their products. ARRIS
disclaims proprietary interest in the marks and names of others.
MOTOROLA and the Stylized M logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. and are used by
ARRIS under license. All other product or service names are the
property of their respective owners.
No part of this publication may be reproduced or transmitted in
any form or by any means without written permission from ARRIS
Enterprises, Inc.
594650-002-b 07/2014
4
SURFboard SBG6782-AC
®
Wireless Cable Modem Gateway
Quick Start Guide
In the Box
SBG6782-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may need to
contact your service provider for assistance. To save time, make sure you have
the Gateway model name (SBG6782-AC), HFC MAC ID, and Serial Number
(S/N) located on the gateway label on the bottom of your SBG6782-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason,
please call ARRIS Technical Support for assistance: 1-877-466-8646
What You Should Know
The SBG6782-AC is a combination wireless
cable modem and router that provides wireless
high-speed Internet access and MoCA
networking to the Smart devices (for example,
TV, mobile phone, tablet) in your home. The
SBG6782-AC connects to the existing coaxial
cable connection in your home and does not
require any new wiring.
This quick start guide will help you install your
SBG6782-AC Wireless Cable Modem Gateway
and set up a secure wireless network
connection.
To take advantage of the 802.11ac wireless
performance or beamforming capabilities, your
wireless connected devices must support
802.11ac. For optimal performance with
802.11ac, you should connect any wireless
devices using older protocols to the 2.4 GHz
wireless network (not the 802.11ac 5 GHz
network).
To customize your wireless network connection
and enable your MoCA network and other
advanced gateway settings, see the
SBG6782-AC User Guide for more information.
It is available online at the ARRIS Support
website, www.arrisi.com/consumer.
Frequently asked questions (FAQs) and
additional product documentation are also
available on the support website.