Using A Diagnostic Program - Lenovo ThinkServer TS130 User Manual

Table 27. ThinkServer EasyStartup DVD
• Follow the suggested actions in the order in which they are listed in the Action column until the problem
is resolved.
• See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
Symptom
The ThinkServer
EasyStartup DVD will
not start.
The operating system
installation program
continuously loops.
The EasyStartup
program will not start
the operating system
medium.

Using a diagnostic program

The following diagnostic programs are available for you to diagnose server problems:
• ThinkServer Diagnostic Tool
• ThinkServer System Profile Collection Tool
To use a diagnostic program, do the following:
1. Go to http://www.lenovo.com/drivers and follow the instructions on the Web page to locate a diagnostic
program.
2. Download and unzip the diagnostic program package to get the diagnostic program package folder.
3. Open the diagnostic program package folder and run the QTW.exe file.
4. Select the language when prompted. Then, click Continue.
5. Read the End User License Agreement (EULA) terms carefully and click Accept to start the program.
6. Follow the instructions on the screen to use the diagnostic program.
For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program,
which is available for download at:
http://www.lenovo.com/drivers
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ThinkServer TS130 User Guide
Action
• Make sure that the server supports the EasyStartup program and has a startable
(bootable) DVD drive.
• If the startup (boot) sequence settings have been changed, make sure that the DVD drive
is first in the startup sequence.
• If more than one DVD drive is installed, make sure that only one DVD drive is set as the
primary drive. Start the EasyStartup DVD from the primary DVD drive.
Make more space available on the hard disk drive.
Make sure that the operating system medium is supported by the EasyStartup program.
See the EasyStartup User Guide for a list of supported operating system versions. The
EasyStartup User Guide and compatibility notes are available through the EasyStartup
program.