Diagnosing Problems; Uefi Diagnostic Program - Lenovo 30C7 Hardware Maintenance Manual

Diagnosing problems

Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information in your computer documentation. If you
suspect a software problem, see the documentation, including readme files and help information systems,
that come with the operating system or program. ThinkStation computers come with a set of diagnostic
programs that you can use to help you identify hardware problems.
Diagnosing problems with Lenovo Vantage
Lenovo Vantage is preinstalled on your computer and also is available for download at:
https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/Vantage/
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Vantage, save and
print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.
Lenovo Vantage supports the hardware scan function. It combines diagnostic tests, system information
collection, security status, and support information, along with hints and tips for optimal system
performance.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Support Web site at:
https://support.lenovo.com
For additional information, see the Lenovo Vantage help system.

UEFI diagnostic program

A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and
internal storage devices, view system information, and check and recover bad sectors on internal storage
devices.
To run the UEFI diagnostic program, do the following:
1. Turn on the computer. If the computer cannot be turned on, go to "Troubleshooting" on page 71. If an
error code is displayed, go to "Symptom-to-FRU index" on page 84 for error code descriptions and
troubleshooting hints.
2. Repeatedly press and release the F10 key when turning on the computer. The main screen of the UEFI
diagnostic program is displayed.
3. Follow the instructions on the screen to use the diagnostic program.
The options on the main screen are as follows:
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Chapter 7 Troubleshooting, diagnostics, and recovery
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