HP ProLiant DL180 Gen9 Service Manual
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HP ProLiant DL180 Gen9 Service Manual

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HP ProLiant DL180 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes that you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 775438-003
March 2015
Edition: 3

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Summary of Contents for HP ProLiant DL180 Gen9

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2014, 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    4-bay and 8-bay LFF non-hot-plug drive cable assemblies ................38 4-bay and 8-bay LFF hot-plug drive backplanes ................... 40 8-bay SFF hot-plug drive backplane ......................42 HP Smart Storage Battery ......................... 43 FBWC module ............................44 M.2 SSD enablement kit ........................... 46 Optical drive ............................
  • Page 4 Quick-release latch rack ear assembly......................70 Pull tab cage for SFF chassis using quick-release latch rack ears ..............72 System board ............................73 HP 550-W Power Supply (non-hot plug) ..................... 82 Hot-plug power input module ........................83 RPS backplane ............................84 HP Trusted Platform Module ........................
  • Page 5 GPU power drive cabling ........................117 FlexibleLOM sideband signal cabling ...................... 117 Power supply cabling..........................118 HP 550-W Power Supply cabling (non-hot-plug) ................118 HP Redundant Power Supply cabling (hot-plug) ................118 Front panel cabling ..........................119 Specifications ........................... 122 Environmental specifications ........................

  • Page 6: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 7 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 8 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 9 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 10 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 11 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 12 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 18 Illustrated parts catalog 18...

  • Page 19: System Components

    System components HP continually improves and changes product parts. For complete and current supported parts information, see the HP PartSurfer website (http://partsurfer.hp.com). Item Description Spare part Customer self number repair (on page 6) System battery 234556-001 Mandatory Three-slot PCIe riser board...
  • Page 20 SATA cables (2) — — d) Low-profile board bracket* — — HP RPS backplane 784636-001 Optional HP 800-W/900-W Gold AC Power Input Module 754376-001 Mandatory HP 550-W Power Supply (non-hot-plug) 766879-001 Optional Hot-swap fan 779093-001 Mandatory 8-bay LFF hot-plug drive backplane...
  • Page 21 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 22 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 23 Illustrated parts catalog 23...

  • Page 24: Removal And Replacement Procedures

    T-10/T-15 Torx screwdriver • Flathead screwdriver (for replacing the system battery) • HP Insight Diagnostics (on page 92) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 25: Server Warnings And Cautions

    Get help to lift and stabilize the product during installation or removal, especially when the • product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.

  • Page 26: Rack Warnings

    Extend the server from the rack (on page 28). If you are performing service procedures in an HP, Compaq branded, Telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

  • Page 27: Remove The Security Bezel (Optional)

    If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack. • Remove the PCI riser cages (on page 31). • Remove the air baffle (on page 32). • Remove the fan cage (on page 33).

  • Page 28: Extend The Server From The Rack

    Before proceeding, verify the server is in standby mode by observing that the system power LED is amber. Extend the server from the rack WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.
  • Page 29 Slide the server out of the rack. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. Do one of the following: In a server that uses thumbscrew rack ears, tighten the captive thumbscrews.

  • Page 30: Access The Product Rear Panel

    Access the product rear panel Opening the cable management arm To access the server rear panel: Release the cable management arm. Open the cable management arm. The cable management arm can be right-mounted or left-mounted. Remove the server from the rack Removal and replacement procedures 30...

  • Page 31: Remove The Pci Riser Cages

    Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.

  • Page 32: Remove The Air Baffle

    Primary PCI riser cage Secondary PCI riser cage If expansion boards with internal cabling are installed on the PCI riser cage, disconnect all internal cables from the expansion boards to completely remove the cage from the server. Remove the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.

  • Page 33: Remove The Fan Cage

    Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 30). Remove the access panel ("Access panel"...

  • Page 34: Non-Hot-Plug Drive Carrier

    Remove the fan cage. Non-hot-plug drive carrier CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.

  • Page 35: Hot-Plug Drive Blanks

    CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Back up all server data on the drive. Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.

  • Page 36: Hot-Plug Drive

    If installed, remove the security bezel ("Remove the security bezel (optional)" on page 27). Determine the status of the drive from the drive LED definitions ("HP SmartDrive LED definitions" on page 106). Remove the hot-plug drive. Removal and replacement procedures 36...

  • Page 37: Access Panel

    Hot-plug LFF drive Hot-plug SFF drive To replace the component, reverse the removal procedure. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 38: 4-Bay And 8-Bay Lff Non-Hot-Plug Drive Cable Assemblies

    Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 30). If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch. Open the locking latch. The access panel slides back, releasing it from the chassis.
  • Page 39 Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 30). Remove the access panel ("Access panel" on page 37). If an expansion board is installed in the primary PCI riser cage, then remove the PCI riser cage ("Remove the PCI riser cages"...

  • Page 40: 4-Bay And 8-Bay Lff Hot-Plug Drive Backplanes

    Remove the non-hot-plug drive cable assembly. 4-bay LFF non-hot-plug drive cable assembly removal 8-bay LFF non-hot-plug drive cable assembly removal To replace the component, reverse the removal procedure. 4-bay and 8-bay LFF hot-plug drive backplanes This procedure shows the removal of the 4-bay and 8-bay LFF drive backplanes from a 12-bay LFF hot-plug drive configuration.
  • Page 41 CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.

  • Page 42: 8-Bay Sff Hot-Plug Drive Backplane

    8-bay LFF hot-plug drive backplane removal To replace the component, reverse the removal procedure. 8-bay SFF hot-plug drive backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 43: Hp Smart Storage Battery

    Remove the drive backplane. To replace the component, reverse the removal procedure. HP Smart Storage Battery WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 44: Fbwc Module

    Slightly pull up the battery holder from the chassis to access the battery cable connection underneath it, and then disconnect the HP Smart Storage Battery cable. Remove the HP Smart Storage Battery from its holder. To replace the component, reverse the removal procedure.
  • Page 45 CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.

  • Page 46: M.2 Ssd Enablement Kit

    To replace the component, reverse the removal procedure. M.2 SSD enablement kit For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP website (http://www.hp.com/go/qs). To remove the component: Power down the server (on page 27).
  • Page 47 Disconnecting the SATA cables from the system board when the M.2 SSD enablement board is installed in the primary PCI riser cage Disconnecting the SATA cables from the system board when the M.2 SSD enablement board is installed in the secondary PCI riser cage Remove the PCI riser cage ("Remove the PCI riser cages"...

  • Page 48: Optical Drive

    Disconnect the SATA cables from the M.2 SSD enablement board. Remove the M.2 SSD enablement board. To replace the component, reverse the removal procedure. Optical drive WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 49: Fan And Fan Blank

    Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 30). If installed, remove the security bezel ("Remove the security bezel (optional)" on page 27). Remove the access panel ("Access panel"...

  • Page 50: Fan Blank

    Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 One processor, non-redundant Blank Blank Blank Blank One processor, redundant Blank Two processors, non-redundant Two processors, redundant • In a redundant fan mode: If one fan fails, the system continues to operate without redundancy. This condition is indicated by a flashing amber Health LED.

  • Page 51: Hot-Swap Fan

    Remove the fan blank. To replace the component, reverse the removal procedure. Hot-swap fan WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 52: Dimm

    Remove the fan. To replace the component, reverse the removal procedure. DIMM WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 53: Heatsink

    Remove the DIMM. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 54 Remove the heatsink from the processor backplate. To replace the component: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. Install the heatsink: Position the heatsink on the processor backplate.

  • Page 55: Processor

    Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. Install the access panel. Do one of the following: Slide the server into the rack. Install the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.
  • Page 56 CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. IMPORTANT: If installing a processor with a faster speed, update the system ROM before installing the processor.
  • Page 57 Remove the processor from the processor retaining bracket. To replace the component: Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 58 CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. CAUTION: Do not press down on the processor. Pressing down on the processor may cause damage to the processor socket and the system board.

  • Page 59: Expansion Board

    Install the heatsink: Position the heatsink on the processor backplate. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws. Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. Install the access panel.

  • Page 60: Two-Slot And Three-Slot Pcie Riser Boards

    Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 30). Remove the access panel ("Access panel" on page 37). Remove the PCI riser cage ("Remove the PCI riser cages"...

  • Page 61: Flexiblelom Riser Board

    If an expansion board is installed in the PCI riser cage, remove the board ("Expansion board" on page 59). Remove the PCIe riser board. Two-slot PCIe riser board Three-slot PCIe riser board To replace the component, reverse the removal procedure. FlexibleLOM riser board WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the...
  • Page 62 CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.

  • Page 63: System Battery

    Remove the FlexibleLOM riser cage. If an expansion board is installed in the PCI riser cage, remove the board ("Expansion board" on page 59). Remove the FlexibleLOM riser board. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock.
  • Page 64 WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: Do not attempt to recharge the battery. •...
  • Page 65 Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HP UEFI System Utilities" on page 90) to reconfigure the system. To install the component: If the battery socket design uses a metal tab to secure the battery, insert the battery with the "+"...

  • Page 66: Dedicated Ilo Management Module

    Install the access panel. Do one of the following: Slide the server into the rack. Install the server into the rack. Power up the server. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 67: Enabling The Dedicated Ilo Management Module

    The onboard NIC 1/shared iLO connector is set as the default system iLO connector. To enable the dedicated iLO management module, use the iLO 4 Configuration Utility accessible within the HP UEFI System Utilities. For more information on the HP UEFI System Utilities, see the UEFI documentation on the HP website (http://www.hp.com/go/ProLiantUEFI/docs). IMPORTANT: If the iLO configuration settings are reset to the default values, remote access to the machine will be lost.

  • Page 68: Front I/O Assemblies For Lff And Sff Chassis Using Thumbscrew Rack Ears

    Select Reboot the System to exit the utility and resume the boot process. The IP address of the enabled dedicated iLO connector appears on the POST screen on the subsequent boot-up. Access the Network Options screen again to view this IP address for later reference. Front I/O assemblies for LFF and SFF chassis using thumbscrew rack ears CAUTION:...
  • Page 69 — Front I/O cabling disconnection in an SFF chassis Remove the front I/O assembly from the chassis: Front I/O assembly removal in an LFF chassis Removal and replacement procedures 69...

  • Page 70: Quick-Release Latch Rack Ear Assembly

    Front I/O assembly removal in an SFF chassis To replace the component, reverse the removal procedure. Quick-release latch rack ear assembly WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 71 Release the front I/O cabling from the side chassis metal clip. Remove the cable cover behind the right quick-release latch rack ear. Removal and replacement procedures 71...

  • Page 72: Pull Tab Cage For Sff Chassis Using Quick-Release Latch Rack Ears

    Remove the right quick-release latch rack ear assembly. Remove the left quick-release latch rack ear. To replace the component, reverse the removal procedure. Pull tab cage for SFF chassis using quick-release latch rack ears CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 73: System Board

    Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 30). If installed, remove the security bezel ("Remove the security bezel (optional)" on page 27). Remove the right quick-release latch rack ear screws, and then move the ear away from the right side of the pull tab cage.
  • Page 74 WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
  • Page 75 Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. Remove the processor from the processor retaining bracket.
  • Page 76 Remove the failed system board. Remove the DIMM guard from the failed system board. Removal and replacement procedures 76...
  • Page 77 To replace the system board: Install the DIMM guard removed from the failed system board on the system board replacement. Install the system board. Removal and replacement procedures 77...
  • Page 78 Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. Removal and replacement procedures 78...
  • Page 79 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: Do not press down on the processor.
  • Page 80 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Install the processor socket cover on the failed system board. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing.
  • Page 81 Finish the installation by completely tightening the screws in the same sequence. Install all components removed from the failed system board. Connect all cables disconnected from the failed system board. Install the fan cage. Install the air baffle. Install the PCI riser cages. Install the access panel.

  • Page 82: Hp 550-W Power Supply (Non-Hot Plug)

    Enter the product ID and press the Enter key. Press the F10 key to confirm exiting System Utilities. The server automatically reboots. HP 550-W Power Supply (non-hot plug) WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 83: Hot-Plug Power Input Module

    Remove the HP Smart Storage Battery holder. Disconnect all power supply cables from the system board and any associated component (drive backplane, GPU, etc.). Remove the non-hot-plug power supply. To replace the component, reverse the removal procedure. Hot-plug power input module To remove the component: If the server is using a single hot-plug power input module only, power down the server (on page 27).

  • Page 84: Rps Backplane

    Release the power cord from the hook-and-loop strap. Disconnect the power cord from the power source. Remove the power input module. To replace the component, reverse the removal procedure. RPS backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 85 If installed, remove the secondary PCI riser cage ("Remove the PCI riser cages" on page 31). Remove the HP Smart Storage Battery holder. Disconnect the RPS backplane cables. Release the RPS backplane cables from the cable clips. Removal and replacement procedures 85...

  • Page 86: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board ("System board" on page 73). Contact an HP authorized service provider for a replacement system board and TPM board. Removal and replacement procedures 86...

  • Page 87: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/Gen9_TSG_zh_cn) The HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 88: Diagnostic Tools

    QuickSpecs on the HP website (http://www.hp.com/go/qs). HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO 4 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.

  • Page 89: Active Health System

    HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).

  • Page 90: Integrated Management Log

    • From within HP Insight Diagnostics (on page 92) HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: •...

  • Page 91: Embedded Diagnostics Option

    Embedded Diagnostics option The system BIOS in all HP ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM. The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components.

  • Page 92: Hp Insight Diagnostics

    USB support HP servers support both USB 2.0 ports and USB 3.0 ports. Both types of ports support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds in specific situations: •...

  • Page 93: External Usb Functionality

    Gen8 servers, HP SSA replaces ACU with an enhanced GUI and additional configuration features. HP SSA exists in three interface formats: the HP SSA GUI, the HP SSA CLI, and HP SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

  • Page 94: Automatic Server Recovery

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.

  • Page 95: Component Identification

    Component identification Front panel components • 4-bay LFF non-hot-plug drive model Item Description LFF non-hot-plug drives USB 2.0 connector • 8-bay LFF hot-plug drive model Item Description Box 1 LFF hot-plug drives Box 2 LFF hot-plug drives USB 3.0 connector Component identification 95...

  • Page 96: Serial Label Pull Tab Information

    • 8-bay SFF hot-plug drive model Item Description HP Universal Media Bay (box 1, for the optical drive cage option) 8-bay SFF drive cage bay (box 2, for the second 8-bay SFF drive cage option) Box 3 SFF hot-plug drives Serial label pull tab ("Serial label pull tab...

  • Page 97: Front Panel Leds And Buttons

    Front panel LEDs and buttons • Front panel LEDs and buttons in an LFF chassis with thumbscrew rack ears • Front panel LEDs and buttons in an LFF chassis with quick-release latch rack ears • Front panel LEDs and buttons in an SFF chassis with thumbscrew rack ears Component identification 97...

  • Page 98: Front Panel Led Power Fault Codes

    • Front panel LEDs and buttons in an SFF chassis with quick-release latch rack ears Item Description Status UID button/LED* Solid blue = Activated Flashing blue: • 1 Hz/cycle per sec = Remote management or firmware upgrade in progress • 4 Hz/cycle per sec = iLO manual reboot sequence initiated •...

  • Page 99: Rear Panel Components

    Subsystem Front panel LED behavior 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HP Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply For more information, see "Front panel LEDs and buttons (on page 97)."...

  • Page 100: Rear Panel Leds

    Rear panel LEDs Item Description Status UID LED Solid blue = Activated Flashing blue: • 1 Hz/cycle per sec = Remote management or firmware upgrade in progress • 4 Hz/cycle per sec = iLO manual reboot sequence initiated • 8 Hz/cycle per sec = iLO manual reboot sequence in progress Off = Deactivated NIC link LED...
  • Page 101 • Two-slot PCI riser cage assembly: Install in either the primary or secondary PCIe riser board connector. Item Form factor Slot description Full-height, full-length PCIe3 x16 (16, 8, 4, 1) Full-height, half-length PCIe3 x8 (8, 4, 1) • Three-slot PCI riser cage assembly: Install in either the primary or secondary PCIe riser board connector. Item Form factor Slot description...

  • Page 102: System Board Components

    FlexibleLOM PCIe3 x8 System board components Item Description FlexibleLOM sideband signal connector System battery Primary PCIe riser board connectors ("PCIe riser board slot definitions" on page 100) Dedicated iLO module connector microSD card slot SATA connector 5 (for M.2 SSD 2) Component identification 102...
  • Page 103 Fan connector 2 Fan connector 1 Reserved 12-bay LFF drive identification signal connector GPU power connector 24-pin power supply connector HP Smart Storage Battery connector 20-pin drive power connector 16-pin power supply sideband signal connector 10-pin RPS connector Processor 2 NMI header...

  • Page 104: Dimm Slot Locations

    DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the letter assignments for population guidelines. The arrow points to the front of the server. System maintenance switch Position Default Function Off = iLO 4 security is enabled.

  • Page 105: Nmi Functionality

    IMPORTANT: Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HP Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when the server is in Legacy BIOS Boot Mode.

  • Page 106: Hp Smartdrive Led Definitions

    16-bay SFF hot-plug drive model HP SmartDrive LED definitions HP SmartDrives are the latest HP drive technology, and they are supported beginning with ProLiant Gen8 servers and server blades. The HP SmartDrive is not supported on earlier generation servers and server blades.

  • Page 107: Fan Locations

    The blue Locate LED is behind the release lever and is visible when illuminated. IMPORTANT: The HP Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode. It cannot be enabled in Legacy BIOS Boot Mode. If the B140i controller is disabled, drives connected to the system board Mini-SAS connectors operate in AHCI or Legacy mode.

  • Page 108: Cabling

    For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 109: 4-Bay Lff Non-Hot-Plug Sata Drive Cabling

    4-bay LFF non-hot-plug SATA drive cabling Item Description Drive power cable Mini-SAS cable 8-bay LFF non-hot-plug SATA drive cabling Item Description Drive power cable Mini-SAS cable 2 Mini-SAS cable 1 Cabling 109...

  • Page 110: 8-Bay Lff Hot-Plug Sata Drive Cabling

    8-bay LFF hot-plug SATA drive cabling Item Description Drive power cable Mini-SAS X-cable 8-bay LFF hot-plug SAS/SATA drive cabling • Drives connected to an HBA option Item Description Drive power cable Mini-SAS X-cable Cabling 110...

  • Page 111: 8-Bay Sff Hot-Plug Sata Drive Cabling

    • Drives connected to an HP Smart Array Controller option Item Description Drive power cable Mini SAS Y-cable 8-bay SFF hot-plug SATA drive cabling Item Description Drive power cable Mini-SAS cable 2 Mini-SAS cable 1 Cabling 111...

  • Page 112: 8-Bay Sff Hot-Plug Sas/Sata Drive Cabling

    8-bay SFF hot-plug SAS/SATA drive cabling • Drives connected to an HBA option Item Description Drive power cable Mini-SAS cable 2 Mini-SAS cable 1 • Drives connected to an HP Smart Array Controller option Item Description Drive power cable Mini-SAS Y-cable Cabling 112...

  • Page 113: 16-Bay Sff Hot-Plug Sas/Sata Drive Cabling

    16-bay SFF hot-plug SAS/SATA drive cabling • Drives connected to two HP Smart Array P440 Controllers Item Description Drive power cable Mini-SAS Y-cable to the box 3 drives Mini-SAS Y-cable to the box 2 drives • Drives connected to an HP Smart Array P840 Controller...

  • Page 114: M.2 Ssd Cabling

    M.2 SSD cabling • M.2 SSD cabling from the primary PCIe riser location Item Description M.2 SSD 2 SATA cable M.2 SSD 1 SATA cable • M.2 SSD cabling from the secondary PCIe riser location Item Description M.2 SSD 2 SATA cable M.2 SSD 1 SATA cable Cabling 114...

  • Page 115: Fbwc Module Backup Power Cabling

    FBWC module backup power cabling The FBWC solution is a separately purchased option. This server only supports FBWC module installation when an HP Smart Array P-Series controller is installed. Depending on the controller option installed, the actual storage controller connectors might look different from what is shown in this section.

  • Page 116: Optical Drive Cabling

    Optical drive cabling Item Description Optical drive power cable Optical drive SATA cable Fan cabling Item Description Fan 1 cable Fan 2 cable Fan 3 cable Fan 4 cable Cabling 116...

  • Page 117: Gpu Power Drive Cabling

    Item Description Fan 5 cable GPU power drive cabling FlexibleLOM sideband signal cabling Cabling 117...

  • Page 118: Power Supply Cabling

    Power supply cabling HP 550-W Power Supply cabling (non-hot-plug) Item Description 24-pin power supply cable 16-pin power supply sideband signal cable HP Redundant Power Supply cabling (hot-plug) Item Description 24-pin power supply cable 16-pin power supply sideband signal cable Cabling 118...

  • Page 119: Front Panel Cabling

    Item Description 10-pin RPS cable Front panel cabling • Front panel cabling in an LFF chassis with thumbscrew rack ears Item Description Ambient temperature sensor cable USB 2.0 connector cable Front I/O cable • Front panel cabling in an LFF chassis with quick-release latch rack ears Description Item Cabling 119...
  • Page 120 Description Item Ambient temperature sensor cable Front I/O cable USB 3.0 connector cable • Front panel cabling in an SFF chassis with thumbscrew rack ears Item Description Ambient temperature sensor cable Front I/O cable • Front panel cabling in an SFF chassis with quick-release latch rack ears Item Description Ambient temperature sensor cable...
  • Page 121 Item Description USB 3.0 connector cable Cabling 121...

  • Page 122: Specifications

    40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the HP website (http://www.hp.com/servers/ASHRAE).

  • Page 123: Power Supply Specifications

    This is supported when the two-bay HP RPS Backplane option (PN 745813-B21) is installed. These are Entry Level Power Supply products for HP ProLiant servers. For more information about the power supply features, specifications, and compatibility, see the HP website (http://www.hp.com/go/proliant/powersupply).

  • Page 124: Acronyms And Abbreviations

    ASHRAE American Society of Heating, Refrigerating and Air-Conditioning Engineers Automatic Server Recovery backplane Customer Self Repair file allocation table FBWC flash-backed write cache graphics processing unit host bus adapter HP SIM HP Systems Insight Manager Acronyms and abbreviations 124...
  • Page 125 HP SSA HP Smart Storage Administrator Integrated Lights-Out Integrated Management Log large form factor Lights-Out Management NAND Not AND nonmaskable interrupt NVRAM nonvolatile memory Optical Disk Drive PCIe Peripheral Component Interconnect Express POST Power-On Self Test QR code quick response code...
  • Page 126 SCSI SATA serial ATA Secure Digital small form factor Systems Insight Manager HP Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus...

  • Page 127: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 128: Index

    Index access panel, remove 37 dedicated iLO management connector 102 Active Health System 89 dedicated iLO management module 66 ACU (Array Configuration Utility) 93 diagnosing problems 87 air baffle, removal 32 diagnostic tools 88, 91, 92, 94 air scoop 44 dimensions and weight 122 ambient temperature 122 DIMM slot locations 104, 105...
  • Page 129 HP Smart Storage Battery cabling 115 non-hot-plug drive carrier 34 HP SmartDrive LED definitions 106 non-hot-plug drives 34 HP SSA (HP Smart Storage Administrator) 93 non-hot-plug power supply 82, 123 HP Systems Insight Manager (SIM) 90, 92 non-hot-plug power supply cabling 118...
  • Page 130 static electricity 24 power supply cabling 118 power supply specifications 123 storage cabling, eight-bay drive 109, 110, 111, power supply, hot-plug 83, 84, 118, 123 power supply, non-hot-plug 82, 118, 123 storage cabling, four-bay drive 109 powering down 27 storage cabling, sixteen-bay drive 113 symbols on equipment 24 power-on password 104 preparation procedures 26...

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