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USER MANUAL – ALL TERMINAL PRODUCTS

Credit & Debit Application

Magic Models: C5, X5, X8, M3, M8

V Series Models: V5, V8, V9, V8 Plus, V9 Plus

Instruction Manual V429.12

Dejavoo Systems Instruction Manual V429.12

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Page 1 USER MANUAL – ALL TERMINAL PRODUCTS Credit & Debit Application Magic Models: C5, X5, X8, M3, M8 V Series Models: V5, V8, V9, V8 Plus, V9 Plus Instruction Manual V429.12 Dejavoo Systems Instruction Manual V429.12...
Page 2 This manual provides basic instructions for user of Dejavoo Systems terminal products. It is suggested that you read through this document to assist you in getting the full value of using the features provided by your Dejavoo Systems product. Should you need to download additional copies of this manual you can do so on our website, www.dejavoosystems.com, or by emailing support@dejavoosystems.com.
Page 3 In this manual you will see instructions and step/action guides for both the Dejvoo MAGIC LINE of terminal products and Dejavoo V SERIES terminal products. Use the chart below to identify which of the instructions to follow for the terminal you are working with.
Page 4 Dejavoo Keypad Layouts All Dejavoo terminals have a number of keys in common. These keys are the same and perform the same function regardless of the Dejavoo model. Other keys are unique to either one model or a series of models.
Page 5 Dejavoo Magic Line Terminal Keypad Layout Use the diagram below for keypad layout definitions and navigation of the C5, X5, X8, M3 and M8 Magic Line terminals. 1. Display 28X64 Pixels Graphical, Backlit with Icons Bar 2. Navigation Buttons Up Arrow to Scroll through menus or change Transaction Types.
Page 6 Dejavoo V Series Terminal Keypad Layout Use the diagram below for keypad layout definitions and navigation of the V5, V8, V9, V8 Plus and V9 Plus V Series terminals.. 1. Display 28X64 Pixels Graphical, Backlit with Icons Bar 2. Navigation Buttons...
Page 7 CREEN EATURE At any time during a transaction or within any Dejavoo menu the user may press the “00” • key on Magic terminals (Double Zero key) and the “ ” Key on the V Series terminals to access the on screen help feature. This feature will provide information on the feature itself as well as next step directions.
Page 8 EJAVOO AVORITES You can designate any menu item from your Dejavoo terminal to be listed in your very own customized terminal menu so you can quickly and easily access the features that matter to you most or as we like to call them – your “Favorites” Who better to decide what should be at your fingertips than you? “F...
Page 9 Favorites Use the navigation keys to locate and highlight the desired option. Reports Settle Daily Batch Press the Green ENTER key to select. . Presale Ticket The terminal initiates the selected action. Dejavoo Systems Instruction Manual V429.12...
Page 10 “F ” ANAGING AVORITES From time to time it may become necessary for the user to manage the favorites they previously set up. This too can be done from the terminal level. The following options are provided to Manage the terminal’s Favorites Menu: ...
Page 11 $0.00 Credit PREV NEXT Press ENTER to confirm the amount entered The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 12 – S REDIT WIPED CONTINUED Step Action Display The terminal flashes the host response and prints sales receipt. Terminal returns to the idle prompt. – M REDIT ANUAL NTRY Use the chart below to process a credit sale when the credit card number and expiration date are manually entered at the point of sale using the terminal’s key pad.
Page 13 NEXT The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints sales receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 14 – AVS REDIT Use the chart below to process a credit sale when AVS options have been enabled. The following instructions depict AVS settings of Manual Entry when Card is NOT Present. Please note that AVS prompts during a transaction will vary depending on individual configuration.
Page 15 Press ENTER to confirm your entry. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints sales receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 16 –W (CVV, CVC, CID) REDIT When the Card Code option is enabled the terminal will prompt during the transaction for the three digit code on the back of the card or the four digit code on the front of the card for American Express &...
Page 17 The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints sales receipts. The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 18 – C ETAIL ECEIPT REDIT ’ ERCHANT Line Definition Merchant Header 5 lines, 24 characters per line. ABC STORE 4534 Any Street Date & Time of transaction. Somewhere, NY 111111 (555)-777-8888 Transaction # and Batch # _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Invoice Number 04/07/07 09:00...
Page 19 Host Authorization Code Code: 123456 Dollar Amount of the transaction $164.38 AMOUNT: Merchant Trailer up to 5 lines, 24 characters per line. Refunds accepted with receipt Identifies this is the Customer’s Copy. www.abcstore.com CUSTOMER COPY Dejavoo Systems Instruction Manual V429.12...
Page 20 ICKET This transaction is used when an Authorization Number has already been obtained via Authorize only transaction or through voice authorization. For Example: To rent a canoe at Lake Cawanna there is a $75.00 deposit at the time of the rental.
Page 21 (via dialing or IP Transaction is connection) Live Terminal displays “Connecting... (Host Based) Transmitting..Receiving Data...” The terminal flashes the host response and prints sales receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 22 – T ETAIL ECEIPT ICKET ERCHANT USTOMER ABC STORE ABC STORE 4534 Any Street 4534 Any Street Somewhere, NY 111111 Somewhere, NY 111111 (555)-777-8888 (555)-777-8888 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ - - - - - - - - - - - - - - - - - - - - 04/07/07 09:00...
Page 23 Terminal displays “Enter Cash Back Amount” Then No Cash Back Press ENTER CASHBACK is Desired Enter Amount Input dollar amount $0.00 of cash back Cash Back desired then Press Requested ENTER to confirm your entry. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 24 EBIT CONTINUED Step Action Display Have Customer Input PIN number and then press ENTER. **** The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints debit receipt.
Page 25 Resp: Approved Code: 123456 Code: 123456 TRANS AMOUNT: $40.38 TRANS AMOUNT: $40.38 CASH BACK: $15.00 CASH BACK: $15.00 ---------------------------------- ---------------------------------- TOTAL AMOUNT: $55.38 TOTAL AMOUNT: $55.38 Refunds accepted with receipt www.abcstore.com MERCHANT COPY CUSTOMER COPY Dejavoo Systems Instruction Manual V429.12...
Page 26 Use the chart below to record a cash sale in your Dejavoo payment terminal. It is important to note that cash transactions do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes. Step...
Page 27 Invoice #: Clerk #: Clerk #: S A L E S A L E Type: Cash Type: Cash Entry: Manual Entry: Manual AMOUNT: $55.38 AMOUNT: $55.38 Resp: Approved Resp: Approved Code: Code: CUSTOMER COPY MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 28 ETAIL WITH RANSACTIONS Retail with tip transactions are designed for those merchants that accept gratuity but are assigned retail MCC codes. For example: Taxi, Car Service, Salon, Maintenance, etc. It is required for retail transactions with tip that both the transaction amount and the tip amount are authorized as one amount during the original sale, unlike the pre-auth and post-auth of a restaurant tip transaction.
Page 29 Press the Green ENTER key to select. Host Utility → Tip → Use the navigation keys to highlight the option for PRESALE TICKET Presale Ticket → Press the Green ENTER key to select. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 30 RESALE ICKET CONTINUED Step Action Display Input the dollar amount for the presale ticket. PRESALE ** Important ** Note: This is NOT a sale. A sale Enter Amount: transaction will need to be completed after the presale ticket is completed by the cardholder. $0.00 The presale ticket prints.
Page 31 Input the tip amount Sale: $20.00 requested by Presale Ticket TIP: $0.00 customer then press was NOT used ENTER. Press ENTER to No tip is being bypass the tip left on the card amount. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 32 REDIT WIPED CONTINUED Step Action Display For Magic For V Series If the amount shown is If the amount shown is correct press the  up correct press the F2 Key CONFIRM AMOUNT arrow to confirm, if it is not to confirm, if it is not Total Amount: $25.00 correct press the ...
Page 33 TIP AMOUNT: $15.00 TIP AMOUNT: $15.00 ---------------------------------- ---------------------------------- TOTAL AMOUNT: $55.38 TOTAL AMOUNT: 55.38 Resp: Approved Resp: Approved Code: 123456 Code: 123456 (Disclaimer here) Refunds accepted with receipt www.abcstore.com CUSTOMER COPY X___________________________ Customer Name MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 34 – M REDIT ANUALLY NTERED Use the chart below to process a credit Retail with Tip sale when the credit card number and expiration date are manually entered at the point of sale using the terminal’s key pad. Tip: It is always a best practice to swipe the credit card through the terminals card reader.
Page 35 Press ENTER to confirm your entry. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints sales receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 36 Credit W/Tip –With AVS Use the chart below to process Retail with Tip sale when AVS options have been enabled. The following instructions depict AVS settings of Manual Entry when Card is NOT Present. Please note that AVS prompts during a transaction will vary depending on individual configuration.
Page 37 Step 8 Terminal Displays “Enter Address”. Input the numeric portion of the address only. The terminal displays the ENTER ADDRESS numeric value as it is typed. Press ENTER to confirm your entry. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 38 –W AVS, REDIT CONTINUED Step Action Display Terminal Displays “Enter Zip Code”. Using the key pad input the card holder’s zip code. The terminal displays the ENTER ZIP CODE numeric value as it is typed. 11001 Press ENTER to confirm your entry. The terminal displays “Enter Clerk ID”...
Page 39 Terminal defaults to “Sale..Enter Amount $0.00“ Input SALE the dollar amount of the sale before the tip. The terminal Enter Amount displays the numeric value as it is being entered. $0.00 Credit PREV NEXT Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 40 – C (CVV, CVC, CID), REDIT CONTINUED Step Action Display The terminal displays the base amount and “Input Tip Amount”. Then Input the tip amount from the Presale Ticket presale ticket then press was used ADD TIP AMOUNT ENTER. Sale: $20.00 TIP: $0.00 Input the tip amount requested Presale Ticket...
Page 41 Press ENTER to confirm your entry. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints sales receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 42 EBIT Use the chart below to process a retail with tip Debit Card sale. It is important to note that for security and regulations manually entering a debit card is not allowed, debit cards must always be swiped at the point of sale. For a successful transaction you must be a debit card accepting merchant.
Page 43 **** The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints debit receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 44 ETURNS REDIT ETURN WIPED A Credit Card RETURN is the reversal of an approved and settled transaction which will post a credit amount to the customer’s credit card. Traditionally a RETURN is processed when the original transaction has already been settled, when the original transaction still resides in the current batch and has not been settled, a VOID may be processed instead to nullify the charge.
Page 45 (via dialing or IP Transaction is connection) Live Terminal displays (Host Based) “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints Refund receipt. Terminal returns to the idle pompt. Dejavoo Systems Instruction Manual V429.12...
Page 46 – C ETAIL ECEIPT REDIT ETURN ERCHANT USTOMER ABC STORE ABC STORE 4534 Any Street 4534 Any Street Somewhere, NY 111111 Somewhere, NY 111111 (555)-777-8888 (555)-777-8888 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ - - - - - - - - - - - - - - - - - - - - 04/07/07 09:00...
Page 47 RETURN $5.00 press the  down arrow and and re-enter the amount. re-enter the amount. (from (from Step 3) Step 3) Have Customer Input PIN number and then press ENTER. **** Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 48 EBIT ETURN CONTINUED Step Action Display Then Transaction is offline The Terminal Does Not Dial (Not host Out – Prints Receipt Only. based) The terminal communicates out to the host (via dialing or IP Transaction is connection) Live Terminal displays “Connecting... (Host Based) Transmitting..
Page 49 Acct: ************5555 Type: Debit Type: Debit Entry: Card Swiped Entry: Card Swiped RETURN AMOUNT: $164.38 RETURN AMOUNT: $164.38 Resp: Approved Resp: Approved Code: 123456 Code: 123456 Refunds accepted with receipt MERCHANT COPY www.abcstore.com CUSTOMER COPY Dejavoo Systems Instruction Manual V429.12...
Page 50 ETURN Use the chart below to record a cash Return in your Dejavoo payment terminal. It is important to note that cash transactions do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes.
Page 51 Clerk #: R E T U R N R E T U R N Type: Cash Type: Cash Entry: Manual Entry: Manual AMOUNT: $55.38 AMOUNT: $55.38 Resp: Approved Resp: Approved Code: Code: CUSTOMER COPY MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 52 UTHORIZATION An Authorization Only transaction is used to verify funds and obtain an approval code. It is important to note that an Authorization Only does NOT CHARGE the customer’s credit card however places a hold for the requested amount on the customer’s open-to-buy limit. After an “Auth Only”...
Page 53 Ticket only sale needs to be completed for the merchant to acquire funds for the transaction. Only a merchant copy of the receipt will print for Authorization Only transactions. Dejavoo Systems Instruction Manual V429.12...
Page 54 A Void transaction will nullify a transaction only when that transaction resides in the current batch; the transaction amount must be exactly the same as the original transaction amount. The Dejavoo Terminal will check the data base for the original transaction use the If/Then chart below for more information.
Page 55 The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 56 –T REDIT RANS RANS Step Action Display 02/01/08 2:03 From the IDLE PROMPT, Swipe CREDIT Card. Swipe or Enter Card# F Favorites F Press the up or down  arrow on the keypad to change VOID the transaction type until the terminal displays VOID. Enter Amount Press ENTER leaving amount at $0.00 Value.
Page 57  down press the F4 Key and re- arrow and re-enter the enter the amount. amount. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” Dejavoo Systems Instruction Manual V429.12...
Page 58 – S REDIT RANS EARCH BY CONTINUED Step Action Display The terminal flashes the host response and prints receipt. Terminal returns to the idle prompt. – V ETAIL ECEIPT ERCHANT USTOMER ABC STORE ABC STORE 4534 Any Street 4534 Any Street Somewhere, NY 111111 Somewhere, NY 111111 (555)-777-8888...
Page 59 ************5555 Acct: ************5555 Type: VISA Type: VISA VOIDED AMOUNT: $164.38 VOIDED AMOUNT: $164.38 Resp: VOIDED Resp: VOIDED Code: 123456 Code: 123456 Refunds accepted with receipt (Disclaimer here) www.abcstore.com CUSTOMER COPY X___________________________ Customer Name MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 60 – V ETAIL ECEIPT ORCED ERCHANT USTOMER ABC STORE ABC STORE 4534 Any Street 4534 Any Street Somewhere, NY 111111 Somewhere, NY 111111 (555)-777-8888 (555)-777-8888 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 04/07/07 09:00...
Page 61 Terminal defaults to “Sale..Enter Amount $0.00“ SALE Using the keypad input the dollar amount of the Enter Amount food benefit sale then press ENTER. $0.00 PREV NEXT Customer Inputs PIN on PIN PAD then presses ENTER. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 62 Type: Entry: Swiped Trace#: 123456 Benefit: Food $164.38 AMOUNT: Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00 FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 63 PREV NEXT EBT Appr Code Input the previously obtained voice authorization code, then press ENTER. Input the EBT Serial Number from the manual EBT Serial Num Voucher , then press ENTER. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 64 Type: Entry: Swiped Trace#: 123456 Benefit: Food $164.38 AMOUNT: Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00 FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 65 For V Series RETURN Confirm transaction is Confirm transaction is correct by pressing correct by pressing Amount: $14.33 the F2 Key to select the  up arrow to select OK. CANCEL Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 66 Type: Entry: Swiped Trace#: 123456 Benefit: Food $164.38 AMOUNT: Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00 FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 67 Input the dollar amount of the food benefit voucher return then press ENTER. EBT Appr Code Input authorization code from the Voucher Sale that is being returned, and then press ENTER. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 68 Customer Inputs PIN on PIN PAD then presses ENTER. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” The terminal flashes the host response and prints receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 69 ENTER. $0.00 PREV NEXT CASHBACK Input the customer’s Cash back amount then press ENTER. Enter Amount $0.00 Customer Inputs PIN on PIN PAD then presses ENTER. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 70 Type: Entry: Swiped Trace#: 123456 Benefit: Cash AMOUNT: $164.38 Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00 FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 71 Sale then press ENTER. Input the previously obtained voice authorization EBT Appr Code code, then press ENTER. Input the EBT Serial Number from the manual EBT Serial Num Voucher , then press ENTER. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 72 Swiped Trace#: 123456 Uchr#: 12345679 Benefit: Cash $164.38 AMOUNT: Resp: Approved Code: 123456 FS Ledger Bal: $64.57 FS Avail Bal: $80.00 FS Begin Bal: $100.00 Ch Ledger Bal: $55.00 Ch Avail Bal: $102.00 MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 73 • Press the down arrow for BOTH BOTH Customer Inputs PIN on PIN PAD then presses ENTER. The terminal communicates out to the host (via dialing or IP connection) Terminal displays “Connecting... Transmitting..Receiving Data...” Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 74 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 04/07/07 09:00 04/07/07 09:00 FS Ledger Bal: $75.00 Ch Ledger Bal: $75.00 FS Avail Bal: $76.00 Ch Avail Bal: $101.00 FS Begin Bal: $100.00 Dejavoo Systems Instruction Manual V429.12...
Page 75 & T DIT THE Use the steps below to edit the Date & Time in your Dejavoo terminal. Date is in MM (2 digit month) DD (2 digit day) YY (2 digit year) and Time is in Military format HH (2 digit hour) MM (2 digit minute) SS (2 digit second) both entries done without spaces.
Page 76 6:00 a.m. 0600 6:00 p.m. 1800 7:00 a.m. 0700 7:00 p.m. 1900 8:00 a.m. 0800 8:00 p.m. 2000 9:00 a.m. 0900 9:00 p.m. 2100 10:00 a.m. 1000 10:00 p.m. 2200 11:00 a.m. 1100 11:00 p.m. 2300 Dejavoo Systems Instruction Manual V429.12...
Page 77 Use the up and down arrow keys to increase Display contrast and decrease the display contrast as desired. Press the Green ENTER key to save your setting.  Valid Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12...
Page 78 Use the up and down arrow keys to increase and decrease the seconds for the backlight Backlight timeout. Timeout Setup Press the Green ENTER key to save your setting. Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12...
Page 79 • YES turns the Keyboard Warning Warning beep ON Keyboard Beep ? Keyboard Beep ? • NO turns the Keyboard beep OFF Cancel Cancel • CANCEL to cancel the action Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12...
Page 80 Press the Green ENTER  Valid Press the Green ENTER key to save your setting. key to save your setting. Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V429.12...
Page 81 ECURITY ETTINGS Dejavoo’s secure multi-application functionality allows applications to coexist yet function independent of each other. Terminal level passwords are configurable for each host application and for the Core Menu. The following are security option that can be configured for the Core Menu: ...
Page 82 Press the Green ENTER key to select. Mom’s Bday → Note: This will only prompt the first time the password is Last 4 of SS# → changed from the factory default. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 83 Press the Green ENTER key to confirm. Use the key pad to re-enter the customized NEW Question CONFIRM PASSWORD password, for confirmation. # # # # Press the Green ENTER key. Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12...
Page 84 Last 4 of SS# Press the Green ENTER key to confirm your # # # # answer. PASSWORD The terminal will display the current password for 3 seconds. 9876 Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12...
Page 85 Print Details → PARAMS. Test → Press the Green ENTER key to select. Local Params → Local Parameters Backlight → Press the Green ENTER key to select MODEM. Modem → Ethernet → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 86 Press the Green ENTER key to select.  Tone → Pulse → Note: The Dial Type option that is currently set for the Modem Communication will be marked with an asterisk (*). Terminal returns to the modem communications menu. Dejavoo Systems Instruction Manual V429.12...
Page 87 Press the Green ENTER key to select. Local Params → Use the down arrow key to highlight Local Parameters ETHERNET. Modem → Ethernet → Press the Green ENTER key to select. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 88 (Magic) or F4 Key (V Series) for NEXT after each entry. 000.000.000.000 Prev Done Next When Static IP parameters have been completed press the Middle Hot Key (Magic) or F3 Key (V Series) for DONE. Terminal returns to the Ethernet communications menu. Dejavoo Systems Instruction Manual V429.12...
Page 89 ETTLEMENT PPLICATIONS Dejavoo provides features and options for efficient management of multiple applications. The Global Settlement feature allows for batch configuration and batch settlement of all active applications at the same time.  Global Daily Settlement  Global Batch Settings For Example: XYZ Merchant is subscribed to Credit and Debit, Gift Card and Check applications.
Page 90 ENTER key to select SETTLEMENT. Reports → Favorites → Settlement Press the down arrow key to highlight BATCH Settle Daily Batch → SETTINGS. Batch Settings → Press the Green ENTER key to select. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 91 Press ENTER to confirm. Retry Period [HHMM] Ie: The terminal will continue to retry the settlement every 10 minutes 01:00 for up to 1 hour according to the example on the right. Terminal Returns to the Core Menu. Dejavoo Systems Instruction Manual V429.12...
Page 92 EPORTS PPLICATIONS Dejavoo provides features and options for efficient management of multiple applications. The Global Report options provide cumulative reporting of all active terminal applications.  Global Daily Report  Global Summary Report For Example: ABC Merchant is subscribed to Credit and Debit, Gift Card and Check applications.
Page 93 Press the Green ENTER key to select. Reports → Favorites → Report Menu From the Report Menu press ENTER to select Daily Report → SUMMARY REPORT. Summary Report → Terminal returns to the Core Menu. Dejavoo Systems Instruction Manual V429.12...
Page 94 Last 4 of SS# Press the Green ENTER key to confirm your # # # # answer. PASSWORD 02/01/08 2:03 The terminal will display the current password for 3 seconds. 9876 Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12...
Page 95 When put in Training Mode, the terminal will print out a disclaimer advising that transactions run in Training Mode are fictitious and not live actions or transactions. If Training Mode is on the idle prompt will blink “TRAINING MODE” to remind you the terminal is not in live mode. Dejavoo Systems Instruction Manual V429.12...
Page 96 Press the Green ENTER key to select. Loyalty → Restart Terminal → Loyalty Press the Green ENTER Key to select POINTS PER DOLLAR. Points Per Dollar → Points to Free Item → Free Item → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 97 Green ENTER Key. Points Per Dollar: Terminal display will flash with the response confirming the new Points per Dollar setting. (Example – Points per Dollar set to 1) and return to the Loyalty Menu. Dejavoo Systems Instruction Manual V429.12...
Page 98 (Use the yellow back space key to clear out the field.) The terminal display will flash with the response confirming the new Points to Free Item setting. (Example: Points to Free Item Set to 500) Dejavoo Systems Instruction Manual V429.12...
Page 99 (Use the yellow back space key to clear out the field if necessary) The Terminal display will flash with the response confirming the Free Item to be awarded. (Example – Free Item set to Free Appetizer.) Dejavoo Systems Instruction Manual V429.12...
Page 100 NO. ** Upon Approval the Terminal will print out the Sale Receipt which will then include the Points Earned on that transaction, the Points Balance and Number of Points needed to receive Reward. ** Dejavoo Systems Instruction Manual V429.12...
Page 101 Congratulations you Points Balance: Have won a 10% Discount Only 150 more points to receive reward Your New Points Balance is 10 (Disclaimer here) Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name CUSTOMER COPY MERCHANT COPY Dejavoo Systems Instruction Manual V429.12...
Page 102 Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to Swipe or access the Dejavoo Core Menu. Enter Card# F Favorites F Core Menu From the Core Main Menu use the up arrow to Utility →...
Page 103 EPORTS REDIT EBIT The Dejavoo Credit/Debit application provides a variety of report options including the option to customize reports at the terminal level. Report options allow the user a variety of report types Including:  Daily Report  Summary Report ...
Page 104 CREDIT Records: CREDIT Total: 55.40 ========================== EDC: DEBIT Tp Acct $ Amount ************************** SL 7890 17.00 SL 8901 37.00 ************************** DEBIT Records: DEBIT TOTAL: 54.00 Incl. Cash Back 10.00 ========================== Records: Overall: 109.40 End of Report Dejavoo Systems Instruction Manual V429.12...
Page 105 Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to Swipe or access the Dejavoo Core Menu. Enter Card# F Favorites F From the Core Main Menu use the up arrow to Core Menu highlight APPLICATIONS.
Page 106 -------------------------- 08/01/2008 13:09:00 -------------------------- Terminal Number: 123456 Merchant: 6543215432 Batch Number: -------------------------- Type # TRN $ Amount Sale 64.33 Return 0.00 Void 0.00 Auth 75.00 Ticket 53.26 -------------------------- Records: Total: 192.59 -------------------------- End of Report Dejavoo Systems Instruction Manual V429.12...
Page 107 Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to Swipe or access the Dejavoo Core Menu. Enter Card# F Favorites F From the Core Main Menu use the up arrow to Core Menu highlight APPLICATIONS.
Page 108 CREDIT Sale: 112.00 Transaction # Trans. Date: 08/01/07 Trans. Time: 09:10:00 Entry: Swipe Acc: ************1234 Type: MASTERCARD Resp: Approved Code: 123456 ************************** Records: TOTAL: 112.00 ========================== EDC: DEBIT Sale: 22.00 Transaction # Trans. Date: 08/01/07 Dejavoo Systems Instruction Manual V429.12...
Page 109 Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to Swipe or access the Dejavoo Core Menu. Enter Card# F Favorites F From the Core Main Menu use the up arrow to Core Menu highlight APPLICATIONS.
Page 110 1-800-555-1234 ......History Summary ......08/01/2007 13:09:00 ......Terminal Number: 123456 Merchant: 654321456 ......07/01/07 07/20/07 ************************** EDC: CREDIT Overall 6425.50 ************************** EDC: DEBIT Overall: 3120.97 Incl. Cash Back 380.00 ************************** End of Report -------------------------- Dejavoo Systems Instruction Manual V429.12...
Page 111 Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to Swipe or access the Dejavoo Core Menu. Enter Card# F Favorites F From the Core Main Menu use the up arrow to Core Menu highlight APPLICATIONS.
Page 112 The terminal displays “TRANSACTION TYPE” use the up and down arrow keys to highlight your Transaction Type: selection. All → Sales → Press the Green ENTER key to select. Refunds → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 113 Press ENTER upon completion to confirm your entry. The report will print and the terminal returns to the Report Menu. You will be able to view your custom report by selecting Custom Reports in the Report Menu. Dejavoo Systems Instruction Manual V429.12...
Page 114 Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to Swipe or access the Dejavoo Core Menu. Enter Card# F Favorites F From the Core Main Menu use the up arrow to Core Menu highlight APPLICATIONS.
Page 115 Highlight PRINT to print out the report OR highlight DELETE for the option to Delete the Print → report. Delete → Press the Green ENTER key to select. The report will print and the terminal returns to the Report Menu. Dejavoo Systems Instruction Manual V429.12...
Page 116 This Settle Daily Batch option is used to settle the transactions within the current open batch for the Credit and Debit host only. To settle open transactions for all transactions in all active terminal applications use the Settlement option in the Dejavoo Core Menu. (Page 82) For Example: (1) The merchant wants to settle the batch for the current Credit and Debit transactions only so he/she uses the Settle Daily Batch option from the Credit and Debit menu.
Page 117 ENTER key to select SETTLE DAILY BATCH. Batch Settings → Terminal Dials Out and displays responses. (Connecting...Connected...Sending...Receiving... (host response) Screen Flashes Host Response ie: “Approved’ or “Declined”. Batch Report Prints and the terminal returns to the Settlement Menu. Dejavoo Systems Instruction Manual V429.12...
Page 118 Utility → Retrieve Password → Press the Green ENTER key to select. Applications → navigation keys highlight Applications CREDIT/DEBIT application. Credit / Debit → Press the Green ENTER key to select. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 119 Batch Time Note: Time format is HH:MM and is in military Time [HHMM] format. 03:00 Ie; 4:00pm would be input as 16:00 while 4:00am is 04:00. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 120 F Favorites F From the Core Main Menu use the down arrow to Core Menu highlight APPLICATIONS. Utility → Retrieve Password → Press the Green ENTER key to select. Applications → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 121 VOID CANCEL VOID request and return request and return to the idle prompt. to the idle prompt. Terminal Dials Out and displays responses. (Connecting...Connected...Sending...Receiving... (host response) Terminal prints VOID receipt and returns to idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 122 PC to look it up on the internet. The merchant can use the Value Added Server option in their Dejavoo terminal to retrieve the information because it has been programmed to do so.
Page 123 Utility → Press the Green ENTER key to select. Retrieve Password → Applications → navigation keys highlight Applications CREDIT/DEBIT application. Credit / Debit → Press the Green ENTER key to select. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 124 Stop Bit: 32 Parody:32 Phone2:888.555.1212 Baud Rate: 7200 Stop Bit: 32 Parody: 32 Phone 3: 866.555.1212 Baud Rate: 5200 Stop Bit:32 Parody:32 Settle Dial: Phone1: 886.555.1212 Baud Rate: 7200 Stop Bit: 32 Parody: 32 End of Report Dejavoo Systems Instruction Manual V429.12...
Page 125 From the Host Utility Menu use the use the up and down arrow keys to highlight SET BATCH Host Utility Menu Void Transaction → EDC Report → Press the Green ENTER key to select. Set Batch # → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 126 Utility → Retrieve Password → Press the Green ENTER key to select. Applications → navigation keys highlight Applications CREDIT/DEBIT application. Credit / Debit → Press the Green ENTER key to select. Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 127 If YES terminal should flash *Warning – For Use With Terminal returns to the Help Desk Assistance Only* previous menu. END Proceed To Step 9. The terminal deletes the open batch as requested and returns to the Host Utility Menu. Dejavoo Systems Instruction Manual V429.12...
Page 128 From the Credit/Debit Menu use the down arrow Credit / Debit Menu Report → to highlight PRESALE TICKET Host Utility → Press the Green ENTER key to select. Presale Ticket → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 129 $ __.____ Please Complete and Submit With Your Payment ** Important ** Note: This is NOT a sale. A sale transaction will need to be completed after the presale ticket is completed by the cardholder. Dejavoo Systems Instruction Manual V429.12...
Page 130 ECEIPT The Reprint Receipt option allows the user to print a copy of a receipt for any transaction residing in the current and open batch. Dejavoo provides several methods for reprinting a receipt. The options provided to reprint receipts are as follows: ...
Page 131 Use the terminal keypad to input the desired transaction number for the receipt that is being TRANSACTION # reprinted. Press the Green ENTER key to continue. Receipt copy prints for specified Transaction #. Terminal returns to Reprint Receipt Menu. Dejavoo Systems Instruction Manual V429.12...
Page 132 ACCOUNT NUMBER# being reprinted. 5425999999999999 Press the Green ENTER key to continue. Duplicate receipt prints for specified card number. Terminal returns to Reprint Receipt Menu. Dejavoo Systems Instruction Manual V429.12...
Page 133 The Set Up option allows the user to enable and configure transaction options at the terminal level. Dejavoo provides several configurable options during a transaction. The menu options that can be found in the Set Up menu are as follows: ...
Page 134 Use the up and down arrow keys to highlight Num Reports the desired number of report copies to print. None Press the Green ENTER key to select. The terminal sets the # of report copies and returns to the Print Options Menu. Dejavoo Systems Instruction Manual V429.12...
Page 135 Use the up and down arrow keys to highlight Credit / Debit Menu the option for SET UP. Tip → Reprint Receipt → Press the Green ENTER key to select. Set Up → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 136 On or Off for this Password On → transaction type. * Password Off → Press the Green ENTER key to select. The Terminal sets the designated transaction security and returns to Security Menu. Dejavoo Systems Instruction Manual V429.12...
Page 137 Set Up → Set Up Use the up and down arrow keys to highlight the option for SECURITY. Print Options → Press the Green ENTER key to select. Security → Card Types → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 138 On or Off for the selected Menu item. Password On Press the Green ENTER key to select. Password Off The Terminal sets the designated menu security and returns to Security Menu. Dejavoo Systems Instruction Manual V429.12...
Page 139 Set Up → Set Up Use the up and down arrow keys to highlight the option for SECURITY. Print Options → Press the Green ENTER key to select. Security → Card Types → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 140 New Password Press ENTER to confirm your entry. Re-enter the new password to confirm. (4-6 digits) Confirm Password Press ENTER to confirm your entry. The password is successfully changed. The terminal returns to the Security Menu. Dejavoo Systems Instruction Manual V429.12...
Page 141 Use the up and down arrow keys to Set Up highlight the option for CARD TYPES Print Options → Security → Press the Green ENTER key to select. Card Types → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 142 Visa action for the selected card type. Off → Press the Green ENTER key to select. *On → On Credit → Card Type settings successfully made and the terminal returns to the Card Types Menu. Dejavoo Systems Instruction Manual V429.12...
Page 143 Use the up and down arrow keys to highlight Credit / Debit Menu Tip → the option for SET UP. Reprint Receipt → Press the Green ENTER key to select. Set Up → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 144 CLERK ID – use the navigation keys to On → highlight the desired option. On (Server) → Press the Green ENTER key to select. Transaction Prompt Clerk ID has been set, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12...
Page 145 Use the up and down arrow keys to highlight Set Up the option for TRANS PROMPTS Security → Card Types → Press the Green ENTER key to select. Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 146 Note: find the right letter on the keypad then press that key Lisa until the correct letter cycles. Repeat until desired name is visible on the display. Personnel has been configured, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12...
Page 147 Use the up and down arrow keys to highlight Set Up the option for TRANS PROMPTS Security → Card Types → Press the Green ENTER key to select. Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 148 Favorites F From the Core Main Menu Press the up  arrow Core Menu to highlight APPLICATIONS. Utility → Retrieve Password → Press the Green ENTER key to select Applications → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 149 Card Present Prompt during transaction. *Off → On → Press the Green ENTER key to select. The transaction prompt for Card Present has been set. The trminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12...
Page 150 Use the up and down arrow keys to highlight Set Up the option for TRANS PROMPTS Security → Card Types → Press the Green ENTER key to select. Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 151 Card Code transaction prompt. Off → Press the Green ENTER key to select. Always On → Manually Entered → The transaction prompt for Card Code has been set. The terminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12...
Page 152 Use the up and down arrow keys to highlight Set Up the option for TRANS PROMPTS Security → Card Types → Press the Green ENTER key to select. Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 153 Assumed Card Present Does NOT prompt for any AVS Card Not Present Manual Card Present = YES Does NOT prompt for any AVS Card Not Present Manual Card Present = NO Prompts for ZIP then ADDRESS # Dejavoo Systems Instruction Manual V429.12...
Page 154 Use the up and down arrow keys to highlight Set Up the option for TRANS PROMPTS Security → Card Types → Press the Green ENTER key to select. Trans Prompts → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 155 Favorites F From the Core Main Menu Press the up  arrow Core Menu to highlight APPLICATIONS. Utility → Press the Green ENTER key to select Retrieve Password → Applications → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 156 Press the Green ENTER key to confirm. Enter Amount *Input of $0.00 dollars will disable cashback on $40.00 debit transactions. The Cash Back option has been set. The terminal returns to the Transaction Prompts Menu. Dejavoo Systems Instruction Manual V429.12...
Page 157 Set Up → Use the up and down arrow keys to highlight Set Up the option for TIPS Card Types→ Trans Prompts → Press the Green ENTER key to select. Tips → Continued on next page Dejavoo Systems Instruction Manual V429.12...
Page 158 Key to select INLINE. Use the arrow keys to highlight ON/OFF. Mode Press the Green ENTER key to make your * On selection. Inline TIPS have been set – The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V429.12...
Page 159 PRINT PARAMETERS Card Types → Trans Prompts → Press the Green ENTER key to select. Print Parameters → The terminal will print out a Paramter Set Up report detailing your terminal level settings. Dejavoo Systems Instruction Manual V429.12...
Page 160 Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Manually Entered Always On - - - - - - - - - - - - - - Merchant: 0.00 Cashback 500.00 End of Report Dejavoo Systems Instruction Manual V429.12...
Page 161 Last 4 of SS# Press the Green ENTER key to confirm your # # # # answer. PASSWORD The terminal will display the current password for 3 seconds. 9876 Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V429.12...
Page 164 Store & Forward Instruction Manual V610.08...
Page 165 & F TORE ORWARD OFFLINE Store & Forward (Offline Mode) will give the following options: Settings Current Setting Forward Report Delete Failed * Important information on Store & Forward: SnF allows transactions in offline mode, there is no authorization at the POS, the authorization is done at the time of batch when communication is available.
Page 166 SNF S ’ … ETTINGS MOUNT IMIT CONT Step Action Display Credit / Debit Menu Use the up or down arrow keys to highlight Run a Transaction → HOST UTILITY and press the Green ENTER Key. Reports → Host Utility → Host Utility Menu Use the up arrow key to highlight STORE AND...
Page 167 SNF S ETTINGS Use this option to set the Store and Forward Mode. Choose from the following options: Mode Definition Enable Turn Store and Forward ON. Disable Turn Store and Forward OFF. Turn Store and Forward ON when No other Communication Auto available.
Page 168 SNF S ’ … ETTINGS CONT Step Action Display Host Utility Menu Use the up arrow key to highlight STORE AND Set Batch # → Delete Open Batch → FORWARD and press the Green ENTER Key. Store N Forward → Store N Forward Use the down arrow key to highlight SETTINGS...
Page 169 SNF S – P ETTINGS ROMPT ON NTRY This option will set the terminal to prompt for Store and Forward at the point of sale allowing the user to decide if Store and Forward is a desired option at that time. Choose from the following options: Setting Definition...
Page 170 SNF S – P ’ … ETTINGS ROMPT ON NTRY CONT Step Action Display Host Utility Menu Use the up arrow key to highlight STORE AND Set Batch # → Delete Open Batch → FORWARD and press the Green ENTER Key. Store N Forward →...
Page 171 SNF C URRENT ETTINGS Use this option to verify the terminal’s current Store N Forward setting. Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to Swipe or access the Core Menu. Enter Card# Favorites Core Menu From the Core Main Menu use the down arrow to Utility →...
Page 172 SNF C ’ … URRENT ETTINGS CONT Step Action Display Store N Forward Use the down arrow key to highlight CURRENT Settings→ SETTING and press the Green ENTER Key. Current Setting → Forward → Terminal display will flash with response indicating the Terminal’s current Store and Forward setting… and return to the Store and Forward main menu.
Page 173 SNF – F ’ … ORWARD RANSACTIONS CONT Step Action Display 02/01/08 2:03 From the idle prompt press the ENTER key to access Swipe or the Core Menu. Enter Card# Favorites Core Menu From the Core Main Menu use the down arrow to Utility →...
Page 174 SNF – F ’ … ORWARD RANSACTIONS CONT Step Action Display Store N Forward Use the up or down arrow keys to highlight Settings→ FORWARD and press the Green ENTER Key. Current Setting→ Forward → Forward Highlight the desired FORWARD option then press the Green ENTER key.
Page 175 SNF – R ’ … EPORT CONT Step Action Display Core Menu From the Core Main Menu use the down arrow to Utility → highlight APPLICATIONS. Retrieve Password → Press the Green ENTER key to select. Applications → Use the arrow keys to highlight CREDIT/DEBIT Applications application.
Page 176 SNF – R ’ … EPORT CONT Step Action Display Report Highlight the desired REPORT option then press the Green ENTER key. Stored → Failed→ Forwarded→ The Terminal display will flash with the response…”Report XXXX” as it prints out the requested report and returns to the Report Menu.
Page 177 SNF – D ’ … ELETE AILED CONT Step Action Display Core Menu From the Core Main Menu use the down arrow to Utility → highlight APPLICATIONS. Retrieve Password → Press the Green ENTER key to select. Applications → Use the arrow keys to highlight CREDIT/DEBIT Applications application.
Page 178 SNF – D ’ … ELETE AILED CONT Step Action Display Report Highlight the desired option then press the Green ENTER key. All Failed→ By Transaction→ The Terminal display will flash with the response…”Deleted XXXX” and return to the Delete Failed options Menu.
Page 179 Credit & Debit Restaurant Addendum...
Page 180 DITING In a restaurant environment it is necessary to go back into the original transaction to add the tip amount left by the consumer. Dejavoo supports four methods of editing tips to a transaction, they are as follows: Listing ALL...
Page 181 Where Tips press ENTER were Previously Added Edit Tip By Press the Green ENTER key to select LIST ALL. List All → List All → Server ID → Transaction # → Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 182 7-10. EDIT TIP When finished adding tips press the red X Key ID: 13 Tr#: 23 until the terminal returns to the idle prompt. Base: 52.00 Tip: 0.00  SCROLL  ADJ TIP Dejavoo Systems Restaurant Addendum V720.08...
Page 183 Transactions Search Edit Tip Highlight UNTIPPED and press Untipped ENTER All → Transactions Search Untipped → Transactions Adjust Tipped → Highlight ADJUST TIPPED and Where Tips press ENTER were Previously Added Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 184 EDIT TIP repeat steps 9-11. When finished adding tips ID: 13 Tr#: 23 press the red X Key until the terminal returns to Base: 52.00 Tip: 0.00 the idle prompt.  SCROLL  ADJ TIP Dejavoo Systems Restaurant Addendum V720.08...
Page 185 Transactions Search Edit Tip Highlight UNTIPPED and press Untipped ENTER All → Transactions Search Untipped → Transactions Adjust Tipped → Highlight ADJUST TIPPED and Where Tips press ENTER were Previously Added Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 186 The terminal will display INPUT TRANSACTION #, to add tips to more transactions repeat steps Edit Tip 8-10. When finished adding tips press the red X Key until the terminal returns to the idle prompt. Input Trans #: Dejavoo Systems Restaurant Addendum V720.08...
Page 187 Transactions Search Edit Tip Highlight UNTIPPED and press Untipped ENTER All → Transactions Search Untipped → Transactions Adjust Tipped → Highlight ADJUST TIPPED and Where Tips press ENTER were Previously Added Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 188 The terminal will display LAST 4 DIGITS, to add tips to more transactions repeat steps 8-10. Edit Tip When finished adding tips press the red X Key Last 4 Digits: until the terminal returns to the idle prompt. Dejavoo Systems Restaurant Addendum V720.08...
Page 189 Set Suggested Tips to 0% to disable this feature. Example: ABC Restaurant has configured their Dejavoo terminal to print 3 suggested tip lines at the bottom of the customer’s receipt providing the customer with an instant “tip guide”...
Page 190 Use the keypad to input the desired percentage for Tip Suggestion Suggested Tip Line #1. Line #1: Press the Green ENTER key. Repeat Steps 7 and 8 for Tip Lines #2 and #3 as desired. Dejavoo Systems Restaurant Addendum V720.08...
Page 191 9.14 Tip Sugg. 2: 9.14 Tip Sugg. 3: 10.97 Tip Sugg. 3: 10.97 Resp: Approved Resp: Approved Code: 123456789 Code: 123456789 (Disclaimer here) Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name CUSTOMER COPY MERCHANT COPY Dejavoo Systems Restaurant Addendum V720.08...
Page 192 For steps on enabling transaction prompts see Restaurant Transaction Prompts in this document. Example: ABC Restaurant configured their Dejavoo terminal for automatic tip to 15% GRATUITY IS ADDED accommodate their “large party” policy which is: FOR ALL PARTIES OF 8 OR MORE.
Page 193 Ie: If you set the # of guest threshold to 7 and the tip percentage at 15% – the terminal will add 15% tip automatically for parties of 8 or more. The terminal returns to the TIP menu. Dejavoo Systems Restaurant Addendum V720.08...
Page 194 TIP AMT: $___.___ TIP AMT: $___.___ ------------------------------------ ------------------------------------ $___.___ $___.___ TOTAL AMT: TOTAL AMT: Resp: Approved Resp: Approved Code: 123456789 Code: 123456789 (Disclaimer here) Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name CUSTOMER COPY MERCHANT COPY Dejavoo Systems Restaurant Addendum V720.08...
Page 195 Press the Green ENTER key to select. Use the up  arrow key to highlight the option for Credit/Debit SETUP. Reprint Receipts → Press the Green ENTER key to select. Setup → Retrieve Password → Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 196 Use the down arrow key to highlight On Clerk (Server) to prompt for Server ID during the transaction. Press the Green ENTER key to select. *On (Server) Transaction Prompt Server ID has been configured, the terminal returns to the Trans Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08...
Page 197 Retrieve Password → Use the up arrow key to highlight the option for Set Up TRANSACTION PROMPTS. Trans Prompts → Tips → Press the Green ENTER key to select. Print Parameters → Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 198 Note: find the right letter on the keypad then press that key until the correct letter cycles. Repeat until desired name is Lisa visible on the display. Personnel has been configured, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08...
Page 199 Retrieve Password → Use the up arrow key to highlight the option for Set Up TRANSACTION PROMPTS. Trans Prompts → Press the Green ENTER key to select. Tips → Print Parameters → Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 200 Use the down  arrow key to highlight the option Table # for ON. Press the Green ENTER key to select. The Transaction Prompt Table # has been configured, the terminal returns to the previous Menu. Dejavoo Systems Restaurant Addendum V720.08...
Page 201 Retrieve Password → Use the up arrow key to highlight the option for Set Up TRANSACTION PROMPTS. Trans Prompts → Press the Green ENTER key to select. Tips → Print Parameters → Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
Page 202 Use the down  arrow key to highlight the option Number of Guests for ON. Press the Green ENTER key to select. The Transaction Prompt # of Guests has been configured, the terminal returns to the previous Menu. Dejavoo Systems Restaurant Addendum V720.08...
Page 203 Credit / Debit → Use the down  arrow key to highlight the option Credit/Debit for TIPS and TABS. Report → Host Utility → Press the Green ENTER key to select. Tips and Tabs → Dejavoo Systems Restaurant Addendum V720.08...
Page 204 Swipe the credit card the tab is to be opened on. Swipe or Enter Card# F Favorites F Open Tab Input the open tab amount then press ENTER. Enter Amount $50.00 The terminal communicates out for approval, opens the tab and prints a merchant receipt. Dejavoo Systems Restaurant Addendum V720.08...
Page 205 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 04/07/07 09:00 Trans #:1 Batch #:1 Server #: (4) Lucy AUTHORIZATION ONLY Acct: ************5555 Type: VISA Entry: Card Swiped AMOUNT: $50.00 Resp: Approved Code: 123456 MERCHANT COPY Dejavoo Systems Restaurant Addendum V720.08...
Page 206 Press the Green ENTER key to select. Tab Management → Use the down  arrow key to highlight the option Tab Management for MANAGE TABS. Open Tab Press the Green ENTER key to select. Manage Tabs Dejavoo Systems Restaurant Addendum V720.08...
Page 207 F Favorites F Close Tab Input the amount the tab is to be closed for then press ENTER. Enter Amount $50.00 The terminal communicates out for approval, closes the tab and prints a merchant receipt. Dejavoo Systems Restaurant Addendum V720.08...
Page 208 TIP AMT: $___.___ TIP AMT: ------------------------------------ ------------------------------------ $___.___ TOTAL AMT: TOTAL AMT: $___.___ POST AUTH POST AUTH Code: 123456 Code: 123456 (Disclaimer here) Refunds accepted with receipt www.abcstore.com X___________________________ Customer Name CUSTOMER COPY MERCHANT COPY Dejavoo Systems Restaurant Addendum V720.08...
Page 209 Press the Green ENTER key to select. Tab Management → Use the down  arrow key to highlight the option Tab Management for MANAGE TABS. Open Tab Press the Green ENTER key to select. Manage Tabs Dejavoo Systems Restaurant Addendum V720.08...
Page 210 For V Series VOID TAB ARE YOU SURE? Press the F2 key to Press the up  arrow key to select YES select YES The terminal displays “TAB VOIDED” and returns to the manage tabs menu. Dejavoo Systems Restaurant Addendum V720.08...
Page 211 Tips and Tabs → Use the down  arrow key to highlight the option Tips and Tabs for TABS REPORT. Edit Tip → Presale Ticket → Press the Green ENTER key to select. Tab Management → Dejavoo Systems Restaurant Addendum V720.08...
Page 212 Tabs Report Print for OPEN Open T Highlight OPEN then press Transactions ENTER Open only Print for Closed CLOSED Highlight CLOSED then press transactions ENTER only Tabs report prints, terminal returns to the Tabs Report menu. Dejavoo Systems Restaurant Addendum V720.08...
Page 213 1234567890 OPEN TAB: Open Amount: $50.00 Server: Lucy Transaction #: Trans. Date: 08/01/07 Trans. Time: 15:27 Entry: Swipe Acc: 5454 Resp: 1234567890 ************************** Total Records: Open Amount: 120.00 Base Amount: 48.00 ========================== End of Report Dejavoo Systems Restaurant Addendum V720.08...
Page 214 Credit/Debit Retail Quick Reference Guide These steps have been provided as a guide for assistance. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number.
Page 215 Retail Quick Reference Guide Credit/Debit These steps have been provided as a guide for assistance with your Dejavoo Payment Device. ALUE DDED ERVICES CREEN AVORITES Adding Favorites From idle Press the green ENTER button  For Immediate assistance with all the Press the ...
Page 216 Credit/Debit Restaurant Quick Reference Guide These steps have been provided as a guide for assistance. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number.
Page 217 Restaurant Quick Reference Guide Credit/Debit These steps have been provided as a guide for assistance with your Dejavoo Payment Device. ALUE DDED ERVICES AVORITES CREEN Adding Favorites From the idle prompt Press the green ENTER button  For Immediate assistance with all the Press the ...
Page 218 Press and hold the F1 Key to power on your terminal. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number. REDIT...
Page 219 Credit/Debit COUNTERTOP V5, V8, V8 PLUS Restaurant Quick Reference Guide – V Series These steps have been provided as a guide for assistance with your Dejavoo Payment Device. EPRINT ECEIPT AVORITES CREEN u Adding Favorites From idle Press the green ENTER button For Immediate assistance with all the v...
Page 220 Retail Quick Reference Guide Press and hold the F1 Key to power on your terminal. Your Dejavoo payment terminal is equipped with Event Driven software; The terminal will automatically choose the appropriate application based upon the swipe or entry of a card number.
Page 221 Credit/Debit COUNTERTOP Models V5, V8, V8 PLUS Retail Quick Reference Guide These steps have been provided as a guide for assistance with your Dejavoo Payment Device. EPRINT ECEIPT CREEN AVORITES u Adding Favorites From idle Press the green ENTER button For Immediate assistance with all the v...

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