dejavoo V series User Manual
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dejavoo V series User Manual

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USER MANUAL – ALL TERMINAL PRODUCTS
Credit & Debit Application
Instruction Manual V525.15
1
Dejavoo Systems Instruction Manual V525.15

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  • Page 1 USER MANUAL – ALL TERMINAL PRODUCTS Credit & Debit Application Instruction Manual V525.15 Dejavoo Systems Instruction Manual V525.15...
  • Page 2 This manual provides basic instructions for user of Dejavoo Systems terminal products. It is suggested that you read through this document to assist you in getting the full value of using the features provided by your Dejavoo Systems product. Should you need to download additional copies of this manual you can do so on our website, www.dejavoosystems.com, or by emailing support@dejavoosystems.com.
  • Page 3 EJAVOO RODUCT In this manual you will see instructions and step/action guides for both the Dejvoo V SERIES line of terminal products and Dejavoo Z SERIES terminal products. Use the chart below to identify which of the instructions to follow for the terminal you are working with.
  • Page 4 Dejavoo Keypad Layouts All Dejavoo terminals have a number of keys in common. These keys are the same and perform the same function regardless of the Dejavoo model. Other keys are unique to either one model or a series of models.
  • Page 5 EATURE • At any time during a transaction or within any Dejavoo menu the user may press the “ ” Key on the bottom right side of the V & Z Series terminal keypad to access the on screen help feature.
  • Page 6 EJAVOO AVORITES You can designate any menu item from your Dejavoo terminal to be listed in your very own customized terminal menu so you can quickly and easily access the features that matter to you most or as we like to call them – your “Favorites” Who better to decide what should be at your fingertips than you? “F...
  • Page 7 SALE From the idle prompt From the idle prompt Enter Amount access the Core menu access the Core menu options by pressing the options by pressing the Green OK key . Green OK key . Dejavoo Systems Instruction Manual V525.15...
  • Page 8 Use your fingertip to tap highlight desired the desired option on the List option. Then press the terminal display Delete Add All Apps green OK key to select. Print The terminal initiates the requested action. Dejavoo Systems Instruction Manual V525.15...
  • Page 9 EATURE Have a technical support representative call you when you need assistance – simply press the “CALL ME” button from your Dejavoo terminal and a representative will contact you shortly. Use the following steps to initiate the CALL ME feature.
  • Page 10 Total: $5.00? The terminal communicates out to the host Approved CARD MODE Terminal flashes Host response (ie: Approved or Declined) and prints Sales Receipts. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 11 Enter Card # Sale: $5.00 The terminal communicates out to the host Approved CARD MODE Terminal flashes Host response (ie: Approved or Declined) and prints Sales Receipts. Terminal returns to the idle prompt. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 12 AVS and Card Code security information. information. The terminal communicates out to the host Approved CARD MODE Terminal flashes Host response (ie: Approved or Declined) and prints Sales Receipts. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 13 DATE [MMYY]” Input the DATE [MMYY]” Input the expiration date from the expiration date from the 00/00 front of the card and front of the card and Press OK Press OK Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 14 The terminal communicates out to the host Approved CARD MODE Terminal flashes Host response (ie: Approved or Declined) and prints Sales Receipts. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 15 Method of Card Entry (Ie. Manual, Swiped, etc.) Amount of transaction Response from Host. Approval Code from Host Credit Disclaimer Signature Line Customer’s Name from Track 1 of Card Identifies this is the Merchant’s Copy. Dejavoo Systems Instruction Manual V525.15...
  • Page 16 Entry Method, i.e: Swiped or Manual Host Response, i.e.: Approved, Declined, etc. Host Authorization Code Dollar Amount of the transaction Merchant Trailer up to 5 lines, 24 characters per line. Identifies this is the Customer’s Copy. Dejavoo Systems Instruction Manual V525.15...
  • Page 17 OK press OK Tap (contactless only), Insert Swipe or Manually Enter Card Number Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 18 Terminal returns to the idle prompt. – T ECEIPT XAMPLE ICKET ERCHANT USTOMER Note: With a TICKET ONLY sale the authorization code shown on the receipt will be the authorization number previously obtained and used during the TICKET ONLY transaction. Dejavoo Systems Instruction Manual V525.15...
  • Page 19 Multi-Merchant Credit S WIPED Use the chart below to process a sale when there is more than one Merchant (MID) using the same Dejavoo terminal device for payment processing. Step Action Display Input Merchant # Input the merchants assigned number or press 0 to list (Press 0 to List) all merchants processing in the terminal.
  • Page 20 Tap, Insert, Swipe Or Enter Card # Sale: $5.00 EXP DATE [MMYY] Terminal Displays “EXP DATE [MMYY]” Input the expiration date from the front of the card and 00/00 Press OK Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 21 AVS and Card Code security AVS and Card Code security information. information. Approved The terminal flashes the host response and prints CARD MODE sales receipt. Terminal returns to the idle prompt. – M ETAIL ECEIPT ULTI ERCHANT ERCHANT USTOMER Dejavoo Systems Instruction Manual V525.15...
  • Page 22 For a successful transaction you must be a debit card accepting merchant and you MUST have either a PIN encrypted keypad on your Dejavoo terminal or a PIN Encrypted external PIN Pad.
  • Page 23 – D ETAIL ECEIPT EBIT ERCHANT USTOMER Dejavoo Systems Instruction Manual V525.15...
  • Page 24 Swipe or Insert Debit Card. Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Total: $5.00 Customer Inputs PIN on Encrypted terminal PIN Pad or Encrypted External PIN Pad and presses OK. ENTER PIN Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 25 The terminal returns to the idle prompt. Use the chart below to record a cash sale in your Dejavoo payment terminal. It is important to note that cash transactions do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes.
  • Page 26 – C ECEIPT XAMPLE ERCHANT USTOMER Dejavoo Systems Instruction Manual V525.15...
  • Page 27 When the barber completes the sale he is prompted to enter the amount which is $20.00 and then prompted to enter the tip amount which he now knows from the Presale Ticket is $5.00 (he doesn’t have to ask the customer if he’s leaving a tip). Dejavoo Systems Instruction Manual V525.15...
  • Page 28 – P ETAIL ECEIPT RESALE ICKET ** Important ** Note: This is NOT a sale. A sale transaction will need to be completed after the presale ticket with the cardholder’s card. Dejavoo Systems Instruction Manual V525.15...
  • Page 29 Input the tip amount Presale Ticket was 0.00 requested by customer then NOT used Press OK. No tip is being left on Press OK to bypass the tip the card amount. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 30 ID P REDIT WIPED AND CLERK ROMPT CONTINUED Step Action Display Approved The terminal flashes the host response and prints CARD MODE sales receipt. The terminal returns to the idle prompt. – R ETAIL ECEIPT ETAIL Dejavoo Systems Instruction Manual V525.15...
  • Page 31 *Note: If Card is not present *Note: If Card is not present follow the prompts to enter follow the prompts to enter AVS and Card Code security AVS and Card Code security information. information. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 32 No tip is being left on the Press OK to bypass the tip amount. card Approved The terminal flashes the host response and prints CARD MODE sales receipt. The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 33 Customer Inputs PIN on Encrypted terminal PIN Pad or ENTER PIN Encrypted External PIN Pad and presses OK. Approved The terminal flashes the host response and prints CARD MODE sales receipt. The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 34 Tap, Insert, Swipe Or Enter Card # Sale: $5.00 • Confirm Return Press YES to confirm Press F2 for YES to MASTERCARD Return amount confirm Return amount Total: $5.00? The terminal returns to the idle prompt. • Dejavoo Systems Instruction Manual V525.15...
  • Page 35 Tap (contactless only), Insert, Swipe or Manually Enter Card Number Tap, Insert, Swipe Or Enter Card # Sale: $5.00 • Approved The terminal flashes the host response and prints CARD MODE return receipt. The terminal returns to the idle prompt. • Dejavoo Systems Instruction Manual V525.15...
  • Page 36 – C ETAIL ECEIPT REDIT ETURN ERCHANT USTOMER Dejavoo Systems Instruction Manual V525.15...
  • Page 37 Swipe or insert Debit Card Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Total: - $5.00 Customer Inputs PIN on Encrypted terminal PIN Pad or ENTER PIN Encrypted External PIN Pad and presses OK. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 38 EBIT ETURN CONTINUED Step Action Display Approved The terminal flashes the host response and prints CARD MODE return receipt. The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 39 Tap (contactless only), Insert, Swipe or Manually Enter Card Number Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Approved The terminal flashes the host response and prints CARD MODE return receipt. The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 40 Swipe or Insert Debit Card. Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Total: - $5.00 Customer Inputs PIN on Encrypted terminal PIN Pad or ENTER PIN Encrypted External PIN Pad and presses OK. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 41 ULTI ERCHANT EBIT ETURN CONTINUED Step Display Action Approved The terminal flashes the host response and prints CARD MODE return receipt. The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 42 – D ETAIL ECEIPT EBIT ETURN ERCHANT USTOMER Dejavoo Systems Instruction Manual V525.15...
  • Page 43 ETURN Use the chart below to record a cash Return in your Dejavoo payment terminal. It is important to note that cash transactions do not communicate with your processing bank. They are recorded in your terminal for your reporting purposes.
  • Page 44 Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Confirm Auth MASTERCARD Press YES to confirm auth Press F2 for YES to auth amount sale amount Total: $5.00? The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 45 A Ticket Only sale needs to be completed for the merchant to acquire funds for th transaction. Only a merchant copy of the receipt will print for Authorization transactions. Dejavoo Systems Instruction Manual V525.15...
  • Page 46 A Void transaction will nullify a transaction only when that transaction resides in the current batch; the transaction amount must be exactly the same as the original transaction amount. The Dejavoo Terminal will check the data base for the original transaction use the If/Then chart below for more information.
  • Page 47 Tap (contactless only), insert, Swipe or Manually Enter Card Number Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Approved The terminal flashes the host response and prints Void CARD MODE receipt. The terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 48 If desired transaction to Sale If desired transaction to void is displayed user Amt: $5.00 void is displayed press your fingertip to Tap ****5454 OK to select. [Select] or press OK to Code: 1234567890 select. [Select] Dejavoo Systems Instruction Manual V525.15...
  • Page 49 1234 Manager Password Input the Manager Password if Prompted, the default is 1234 and press OK Approved The terminal flashes the host response and prints CARD MODE Void receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 50 – V ETAIL ECEIPT Dejavoo Systems Instruction Manual V525.15...
  • Page 51 Customer Inputs PIN on Encrypted terminal PIN Pad or Encrypted External PIN Pad and presses ENTER PIN Approved CARD MODE The terminal flashes the host response and prints receipt. Terminal returns to the idle prompt. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 52 - EBT F ECEIPT XAMPLE ENEFIT Dejavoo Systems Instruction Manual V525.15...
  • Page 53 EBT Appr Code Input EBT Approval Code then press OK EBT Serial Numb Input EBT Serial Number then press OK Swipe EBT Card Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 54 EBT – F ENEFIT OUCHER CONTINUED Step Action Display Approved CARD MODE The terminal flashes the host response and prints receipt. Terminal returns to the idle prompt. : EBT F ECEIPT XAMPLE OUCHER Dejavoo Systems Instruction Manual V525.15...
  • Page 55 * If prompted input password, default is 1234 * If prompted input password, default is 1234 Manager Password Input the Manager Password if Prompted, the default is 1234 and press OK Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 56 Customer Inputs PIN on Encrypted terminal PIN Pad or Encrypted External PIN Pad and presses ENTER PIN Approved The terminal flashes the host response and CARD MODE prints receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 57 : EBT F ECEIPT XAMPLE ENEFIT ETURN Dejavoo Systems Instruction Manual V525.15...
  • Page 58 1234 * If prompted input password, default is 1234 Manager Password Input the Manager Password if Prompted, the default is 1234 and press OK EBT Appr Code Input EBT Approval Code then press OK Dejavoo Systems Instruction Manual V525.15...
  • Page 59 Input EBT Serial Number then press OK Swipe EBT Card Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Approved CARD MODE The terminal flashes the host response and prints receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 60 Customer Inputs PIN on Encrypted terminal PIN Pad or Encrypted External PIN Pad and presses OK. ENTER PIN Approved The terminal flashes the host response and CARD MODE prints receipt. Terminal returns to the idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 61 - EBT C ECEIPT XAMPLE ENEFIT Dejavoo Systems Instruction Manual V525.15...
  • Page 62 Input EBT Approval Code previously obtained then press OK EBT Serial Numb Input EBT Serial Number then press OK Swipe EBT Card Tap, Insert, Swipe Or Enter Card # Sale: $5.00 Terminal returns to the idle prompt. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 63 EBT – C ECEIPT XAMPLE ENEFIT OUCHER Dejavoo Systems Instruction Manual V525.15...
  • Page 64 Pad or Encrypted External PIN Pad and presses ENTER PIN • Approved Termianl Communicates to host for EBT CARD MODE Balance and prints EBT Balance. Terminal returns to the idle prompt. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 65 - EBT B ECEIPT XAMPLE ALANCE NQUIRY EBT R – F EBT R – C ECEIPT NQUIRY ECEIPT NQUIRY Dejavoo Systems Instruction Manual V525.15...
  • Page 66 DIT THE Use the steps below to edit the Date & Time in your Dejavoo terminal. It is important to note that when a Dejavoo terminal is powered on it will prompt you to confirm the date and time is correct, when this happens you can press F2 to confirm it is correct or press F4 if it is incorrect and follow the terminal prompts to update to the correct date and time.
  • Page 67 6:00 a.m. 0600 6:00 p.m. 1800 7:00 a.m. 0700 7:00 p.m. 1900 8:00 a.m. 0800 8:00 p.m. 2000 9:00 a.m. 0900 9:00 p.m. 2100 10:00 a.m. 1000 10:00 p.m. 2200 11:00 a.m. 1100 11:00 p.m. 2300 Dejavoo Systems Instruction Manual V525.15...
  • Page 68 ___- l Valid l ____+ contrast. Press OK to save your Tap the word VALID to setting. save your settings. Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 69 Saving Timer Saving Timer timer to set press OK Turn Power Saver mode On/Off or Set the desired timer using minutes then the Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V525.15...

  • Page 70: Tap The Desired Selection

    NON TOUCH SCREEN TOUCH SCREEN Warning! Use the F2 and F4 Using your fingertip Keyboard Beep? keys to make the Tap the desired desired selection. selection. l No l Cancel Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V525.15...

  • Page 71: Touch Screen

    ___- l Valid l ____+ contrast. Press OK to save your Tap the word VALID to setting. save your settings. Terminal returns to the Settings main menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 72 ECURITY ETTINGS Dejavoo’s secure multi-application functionality allows applications to coexist yet function independent of each other. Terminal level passwords are configurable for each host application and for the Core Menu. The following are security option that can be configured for the Core Menu: n...
  • Page 73 Press the Green OK key to select. Password Off -> Note: The Menu Security option that is currently set for the Core Menu will be marked with an asterisk (*). Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 74 Note: This will only Note: This will only prompt the first time the prompt the first time the password is changed from password is changed from the factory default. the factory default. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 75 Press the Green OK key to confirm. CONFIRM PASSWORD Use the keypad to re-enter the customized NEW **** password, for confirmation. Press the Green OK key. Terminal flashes the confirmed new password and returns to the Security main menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 76 # # # # Press the Green OK key to confirm your answer. Password 1234 The terminal will display the current password for 3 seconds. Terminal returns to the Security main menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 77 Remote Parms -> PARAMS NON TOUCH SCREEN TOUCH SCREEN Local Parameters Modem -> Use the #down arrow Using your fingertip Ethernet -> key to highlight TAP the word MODEM MODEM and press OK Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 78 Modem Communication will Note: The Dial Type option be marked with an asterisk that is currently set for the (*). Modem Communication will be marked with an asterisk (*). Terminal returns to the modem communications menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 79 PARAMS and press Remote Parms -> PARAMS NON TOUCH SCREEN TOUCH SCREEN Local Parameters Use the #down arrow Modem Using your fingertip key to highlight TAP the words Ethernet ETHERNET and press ETHERNET Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 80 Netmask Gateway press OK. DNS1 Note: Repeat to configure Note: Repeat to configure each IP Parameter setting each IP Parameter setting Terminal returns to the Ethernet communications menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 81 ETTLEMENT PPLICATIONS Dejavoo provides features and options for efficient management of multiple applications. The Global Settlement feature allows for batch configuration and batch settlement of all active applications at the same time. n Global Daily Settlement n Global Batch Settings For Example: XYZ Merchant is subscribed to Credit and Debit, Gift Card and Check applications.
  • Page 82 TAP the words BATCH BATCH SETTINGS Batch Settings SETTINGS and press OK. * If prompted input * If prompted input password, default is 1234 password, default is 1234 Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 83 Press OK to confirm. 00:55 e: The terminal will continue to retry the settlement every 10 minutes for up to 55 Minutes according to the example on the right. Terminal Returns to the Core Menu. Dejavoo Systems Instruction Manual V525.15...

  • Page 84: Report

    EPORTS PPLICATIONS Dejavoo provides features and options for efficient management of multiple applications. The Global Report options provide cumulative reporting of all active terminal applications. n Global Daily Report n Global Summary Report For Example: ABC Merchant is subscribed to Credit and Debit, Gift Card and Check applications.
  • Page 85 NON TOUCH SCREEN TOUCH SCREEN Report Daily Report Using your fingertip Use the down arrow to TAP the words Summary Report highlight SUMMARY SUMMAY REPORT REPORT and Press Reprort Prints and terminal returns to the Core Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 86 Training Mode are fictitious and not live actions or transactions. If Training Mode is on the idle prompt will display this symbol in the upper right corner to remind you the terminal is not in live mode. Dejavoo Systems Instruction Manual V525.15...
  • Page 87 TOUCH SCREEN Loyalty Points Per Dollar Points Per Dollar Using your fingertip Press OK to select Points to Free Item TAP the words POINTS PER Free Iteam POINTS PER DOLLAR DOLLAR. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 88 OK . Terminal display will flash with the response confirming the new Points per Dollar setting. (Example – Points per Dollar set to 1) and return to the Loyalty Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 89 (Use the yellow back space key to clear out the field.) The terminal display will flash with the response confirming the new Points to Free Item setting. (Example: Points to Free Item Set to 500) Dejavoo Systems Instruction Manual V525.15...
  • Page 90 (Use the yellow back space key to clear out the field if necessary) The Terminal display will flash with the response confirming the Free Item to be awarded. (Example – Free Item set to Free Appetizer.) Dejavoo Systems Instruction Manual V525.15...
  • Page 91 – R OYALTY ROGRAM ECEIPT XAMPLES Dejavoo Systems Instruction Manual V525.15...

  • Page 92: Report

    PPLICATION EPORTS REDIT EBIT The Dejavoo Credit/Debit application provides a variety of report options including the option to customize reports at the terminal level. Report options allow the user a variety of report types Including: n Daily Report n Summary Report n...
  • Page 93 Summary Report -> Press OK on DAILY TAP the words DAILY Detailed Report -> REPORT REPORT History Report Report Generator -> Report Prints and the terminal returns to the Report Menu. See Report Example Below. Dejavoo Systems Instruction Manual V525.15...
  • Page 94 Using your fingertip Using the down arrow TAP the words key highlight Summary Report Summary Report -> SUMMARY REPORT SUMMARY REPORT Detailed Report -> and press OK History Report Report Generator -> Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 95 UMMARY EPORT CONTINUED Step Action Display Report Prints and the terminal returns to the Report Menu. See Report Example Below. Dejavoo Systems Instruction Manual V525.15...
  • Page 96 Report Using your fingertip Daily Report Using the down arrow Summary Report TAP the words key highlight Detailed Report DETAILED REPORT DETAILED REPORT and press OK History Report Report Generator -> Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 97 ETAILED EPORT CONTINUED Step Action Display Report Prints and the terminal returns to the Report Menu. See Report Example Below. Dejavoo Systems Instruction Manual V525.15...
  • Page 98 TOUCH SCREEN Report Using your fingertip Daily Report Using the down arrow Summary Repore TAP the words key highlight HISTORY Detailed Report HISTORY REPORT REPORT and press History Report Report Generator -> Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 99 Using the keypad input the TO date of the desired date range. ( MMDDYY) Press the Green OK key to continue 00/00/00 Report Prints and the terminal returns to the Report Menu. See Report Example Below. Dejavoo Systems Instruction Manual V525.15...
  • Page 100 Daily Report Using the down arrow Using your fingertip Summary Repore Detailed Report key highlight REPORT TAP the words History Report GENERATOR and REPORT press OK GENERATOR Report Generator Report Generator -> Continued on next page Dejavoo Systems Instruction Manual V525.15...

  • Page 101: Table Of Contents

    The terminal displays The terminal displays Save as Custom Report? “SAVE AS CUSTOM “SAVE AS CUSTOM REPORT?” REPORT?” Press F2 for Yes or F4 Tap Yes or Tap No for No Continued on next page Dejavoo Systems Instruction Manual V525.15...

  • Page 102: Press F2 For Yes Or F4

    Tap Yes or Tap No for No The report will print and the terminal returns to the Report Menu. You will be able to view your custom report by selecting Custom Reports in the Report Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 103 TOUCH SCREEN Report Summary Repore Using the down arrow Using your fingertip Detailed Report key highlight CUSTOM History Report TAP the words REPORTS and press Report Generator CUSTOM REPORTS -> Customer Reports Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 104 The report will print and the terminal returns to the Report Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 105 This Settle Daily Batch option is used to settle the transactions within the current open batch for the Credit and Debit host only. To settle open transactions for all transactions in all active terminal applications use the Settlement option in the Dejavoo Core Menu. (Page 82) For Example: (1) The merchant wants to settle the batch for the current Credit and Debit transactions only so he/she uses the Settle Daily Batch option from the Credit and Debit menu.
  • Page 106 Batch Settings SETTLE DAILY DAILY BATCH BATCH. Terminal communicates with Host Processor and displays responses. (Connecting...Connected...Sending...Receiving... ) Screen Flashes Host Response i.e.: “Approved’ or “Declined”. Batch Report Prints and the terminal returns to the Core Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 107 * If prompted input * If prompted input password, default is 1234 password, default is 1234 NON TOUCH SCREEN TOUCH SCREEN Applications Credit/Debit/EBT Using your fingertip TAP the words Press OK on CREDIT/DEBIT/EBT Credit/Debit/EBT Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 108 Time [HHMM] 01:00 Note: Time format is HH:MM and is in 24 hour clock (military format.) Ie; 4:00pm would be input as 16:00 while 4:00am is 04:00. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 109 Favorites -> APPLICATIONS APPLICATIONS and Utility -> press OK Appilcations -> Retrieve Password -> * If prompted input * If prompted input password, default is 1234 password, default is 1234 Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 110 Verify transaction is the correct transaction Amt: $5.00 correct transaction to ****4034 to be voided and use be voided and press Code: 1234567890 your fingertip to tap OK to confirm [Select] SELECT. Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 111 X to abort the CANCEL to abort the transaction transaction MANAGER PASSWORD **** Input the Manager’s Password if prompted, the default password is 1234 and then press OK. Terminal prints VOID receipt and returns to idle prompt. Dejavoo Systems Instruction Manual V525.15...
  • Page 112 PC to look it up on the internet. The merchant can use the Value Added Server option in their Dejavoo terminal to retrieve the information because it has been programmed to do so.
  • Page 113 * If prompted input * If prompted input password, default is 1234 password, default is 1234 NON TOUCH SCREEN TOUCH SCREEN Applications Using your fingertip Credit/Debit/EBT TAP the words Press OK on CREDIT/DEBIT/EBT Credit/Debit/EBT Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 114 Use the down arrow to Value Added Srv -> TAP the words EDC highlight EDC REPORT EDC Report REPORT and press EDC Report Batch Features EDC Report Prints. Terminal returns to the idle prompt. See example below. Dejavoo Systems Instruction Manual V525.15...
  • Page 115 Settlement Void Transaction Using your fingertip Use the down arrow to Value Added Srv TAP the words highlight BATCH EDC Report BATCH FEATURES FEATURES and press Retrieve Password -> Batch Features Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 116 Press F2 for Yes or TAP the word YES or press F4 for No TAP the word NO Terminal sets batch # to the number entered in step 7 and returns to the Batch Features Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 117 Settlement Void Transaction Using your fingertip Use the down arrow to Value Added Srv TAP the words highlight BATCH EDC Report BATCH FEATURES FEATURES and press Retrieve Password -> Batch Features Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 118 Are You Sure? Press F2 for Yes or TAP the word YES or press F4 for No TAP the word NO The terminal deletes the open batch as requested and returns to the Host Utility Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 119 Settlement Void Transaction Using your fingertip Use the down arrow to Value Added Srv TAP the words highlight BATCH EDC Report BATCH FEATURES FEATURES and press Retrieve Password -> Batch Features Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 120 Are You Sure? Press F2 for Yes or TAP the word YES or press F4 for No TAP the word NO The terminal deletes the batch history as requested and returns to the Host Utility Menu. Dejavoo Systems Instruction Manual V525.15...
  • Page 121 PRESALE TICKET Presale Ticket Presale Ticket -> TICKET and press OK Reprint Receipt -> * If prompted input * If prompted input Setup -> password, default is 1234 password, default is 1234 Continued on next page Dejavoo Systems Instruction Manual V525.15...
  • Page 122 The presale ticket prints. Allow customer to complete presale ticket and return to cashier/clerk with their method of payment. See example of Presale Ticket Below. XAMPLE OF RESALE ICKET Dejavoo Systems Instruction Manual V525.15...
  • Page 123 ECEIPT The Reprint Receipt option allows the user to print a copy of a receipt for any transaction residing in the current and open batch. Dejavoo provides several methods for reprinting a receipt. The options provided to reprint receipts are as follows: n...
  • Page 124 EPRINT ECEIPT RANSACTION Use the chart below to reprint the receipt for a specific transaction using the transaction number. Step Action Display Credit SALE From the idle prompt press the OK key to access Enter Amount the Core Menu. NON TOUCH SCREEN TOUCH SCREEN Core Menu Using your fingertip...
  • Page 125 Use the terminal keypad to input the 5252 1234 4321 12## corresponding card number for the receipt that is being reprinted and press OK. Duplicate receipt prints for specified card number. Terminal returns to Reprint Receipt Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 126 The Set Up option allows the user to enable and configure transaction options at the terminal level. Dejavoo provides several configurable options during a transaction. The menu options that can be found in the Set Up menu are as follows: n...
  • Page 127 TAP the desired number of Report number of Report Copies to print and Copies to print. press OK. The terminal sets the # of report copies and returns to the Print Options Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 128 Presale Ticket the words SET UP press OK Reprint Receipt -> * If prompted input * If prompted input Set Up password, default is 1234 Retrieve Password -> password, default is 1234 Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 129 TAP the desired option desired option to turn Password Off to turn password ON or password ON or OFF and press OK. The Terminal sets the designated transaction security and returns to Security Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 130 Security Transaction Type -> Use the down arrow to Using your fingertip Menu Security -> highlight MENU TAP the words MENU Edit Password -> SECURITY and press SECURITY Inject Keys -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 131 TAP the desired option desired option to turn Password Off to turn password ON or password ON or OFF and press OK. The Terminal sets the designated menu security and returns to Security Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 132 Print Options -> Use the down arrow to Using your fingertip Security -> Security -> highlight SECURITY TAP the words Card Types -> and press OK SECURITY Trans Prompts -> Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 133 Press the Green OK key to confirm. CONFIRM PASSWORD Use the keypad to re-enter the customized NEW **** password, for confirmation. Press the Green OK key. The password is successfully changed. The terminal returns to the Security Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 134 Security -> Use the down arrow Using your fingertip Security -> Card Types -> to highlight CARD TAP the words CARD TYPES and press OK TYPES Trans Prompts -> Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 135 TAP the desired option desired option to turn to turn Card Type ON Card Type ON or OFF or OFF and press OK. Card Type settings successfully made and the terminal returns to the Card Types Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 136 SET UP Presale Ticket press OK Reprint Receipt -> * If prompted input * If prompted input password, default is 1234 Set Up password, default is 1234 Retrieve Password -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 137 TAP the desired desired configuration On (Server) configuration for for CLERK prompt and On (Employee) CLERK prompt press OK Transaction Prompt Clerk ID has been set, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 138 Use the down arrow to Security -> Using your fingertip highlight TRANS Card Types -> TAP the words TRANS PROMPTS and press Trans Prompts -> PROMPTS Trans Prompts -> Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 139 Note: find the right letter on the keypad then press that key until the correct letter cycles. Repeat until desired name is visible on the display. Personnel has been configured, the terminal returns to the Transaction Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 140 Security -> Use the down arrow to Using your fingertip Card Types -> highlight TRANS TAP the words TRANS Trans Prompts -> PROMPTS and press Trans Prompts -> PROMPTS Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 141 TAP the word APPLICATIONS and Utility -> APPLICATIONS press OK Appilcations -> * If prompted input Retrieve Password -> * If prompted input password, default is 1234 password, default is 1234 Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 142 Card for Card Present Present prompts during prompts during a a transaction then transaction press OK. The transaction prompt for Card Present has been set. The trminal returns to the Transaction Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 143 Use the down arrow to Security -> Using your fingertip Card Types -> highlight TRANS TAP the words TRANS PROMPTS and press Trans Prompts -> PROMPTS Trans Prompts -> Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 144 TAP the desired Card Manually Entered desired Card Code Card Not present Code Setting Setting and press OK The transaction prompt for Card Code has been set. The terminal returns to the Transaction Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 145 Use the down arrow to Security -> Using your fingertip highlight TRANS Card Types -> TAP the words TRANS PROMPTS and press Trans Prompts -> PROMPTS Trans Prompts -> Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 146 Assumed Card Present Does NOT prompt for any AVS Card Not Present Manual Card Present = YES Does NOT prompt for any AVS Card Not Present Manual Card Present = NO Prompts for ZIP then ADDRESS # Dejavoo Systems Restaurant Addendum V720.08...
  • Page 147 Security -> Use the down arrow to Using your fingertip Card Types -> highlight TRANS TAP the words TRANS PROMPTS and press Trans Prompts -> Trans Prompts -> PROMPTS Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 148 TAP the word Favorites -> APPLICATIONS and APPLICATIONS Utility -> press OK * If prompted input Appilcations -> Retrieve Password -> * If prompted input password, default is 1234 password, default is 1234 Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 149 Cash Back Enter amount Using the terminal keypad input the cash back 0.00 limit for Debit cash back then press OK. The Cash Back option has been set. The terminal returns to the Transaction Prompts Menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 150 Security -> Use the down arrow to Card Types -> Using your fingertip highlight TIP and press Trans Prompts -> TAP the word TIP Trans Prompts -> Tip -> Tip -> Continued on next page Dejavoo Systems Restaurant Addendum V720.08...
  • Page 151 Use the arrow keys to highlight ON/OFF. *Off On percent Press the Green OK key to make your On Credit selection. On Debit Inline TIPS have been set – The terminal returns to the idle prompt. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 152 PRINT TAP the word PRINT Tip -> PARAMETERS and PARAMETERS Trans Prompts -> press OK Print Parameters Tip -> The terminal will print out a Paramter Set Up report detailing your terminal level settings. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 153 XAMPLE OF ARAMETER EPORT Dejavoo Systems Restaurant Addendum V720.08...
  • Page 154 ANGUAGE Dejavoo softwarwe provides for multiple languages on the display as well as on the language printed on the receipt. Use the steps below to change the language used by your Dejavoo terminal. Step Action Display Credit SALE From the idle prompt press the OK key to access Enter Amount the Core Menu.
  • Page 155 DETECT RECEIPT on DETECT RECEIPT LANGUAGE to set LANGUAGE to set receipt language. receipt language. The terminal will set the selected language options and return to the Set Up menu. Dejavoo Systems Restaurant Addendum V720.08...
  • Page 156 # # # # Press the Green OK key to confirm your answer. Password 1234 The terminal will display the current password for 3 seconds. Terminal returns to the Credit/Debit menu. Dejavoo Systems Restaurant Addendum V720.08...

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