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Frequently Asked Questions (FAQ)
How do I know that I am using my FMT3211 service?
Your mobile phone display will automatically indicate if you are within
small cell signal range. If registered and configured properly, your mobile
phone should display a small cell service message and an associated
signal indicator.
Will my call drop if I leave FMT3211 in the middle of a call?
If you move out of range of the FMT3211 Small Cell, your call will be
automatically transferred to the next available network service offered by
your mobile service provider (carrier), without disconnecting your call. If
no other mobile network is available, your call will be disconnected.
How many people can use the FMT3211 at the same time?
Up to 8 simultaneous calls can be supported by the FMT3211. However,
the quality of your broadband connection may impact the number of
simultaneous users the FMT3211 can support. The FMT3211 will
automatically adjust the number of allowed calls in order to ensure that
quality of service is maintained. If 8 simultaneous calls are active and a
9th person tries to connect, the call will automatically be transferred to
the mobile network (assuming coverage from the mobile network is
accessible in your Enterprise) and the Use
status indicator will flash.
What happens if my broadband connection fails?
If you lose your broadband connection, due to IP connectivity setup
failure, the Internet
status indicator will flash and your FMT3211
coverage will stop. The FMT3211 service will return when the broadband
connection is recovered.
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