ZyXEL Communications FMG3010-R20A User Manual
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ZyXEL Communications FMG3010-R20A User Manual

P2p fiber bridge with 4-port gbe lan and catv support
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User's Guide
FMG3010/3015-R20A
P2P Fiber Bridge with 4-port GbE LAN
P2P Fiber Bridge with 4-port GbE LAN and CATV support
Default Login Details
LAN IP Address
Login
Password
Copyright © 2019 Zyxel Communications Corporation
http://192.168.1.1
admin
See the device label
Version 1.00 Ed 2, 9/2019

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Summary of Contents for ZyXEL Communications FMG3010-R20A

  • Page 1 P2P Fiber Bridge with 4-port GbE LAN P2P Fiber Bridge with 4-port GbE LAN and CATV support Default Login Details Version 1.00 Ed 2, 9/2019 LAN IP Address http://192.168.1.1 Login admin Password See the device label Copyright © 2019 Zyxel Communications Corporation...
  • Page 2 IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. This is a User’s Guide for a series of products. Not all products support all features. Screenshots and graphics in this book may differ slightly from what you see due to differences in your product firmware or your computer operating system.

  • Page 3: Document Conventions

    Document Conventions Warnings and Notes These are how warnings and notes are shown in this guide. Warnings tell you about things that could harm you or your device. Note: Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations.

  • Page 4: Table Of Contents

    Contents Overview Contents Overview User’s Guide ............................8 Introducing the FMG ..........................9 The Web Configurator ......................... 14 Technical Reference ........................17 Status ..............................18 LAN ................................. 21 Diagnostic ............................. 24 Reboot ..............................26 Backup Restore ............................. 27 Password ..............................29 Firmware Upgrade ..........................30 Time Zone ..............................

  • Page 5: Table Of Contents

    Table of Contents Table of Contents Document Conventions ........................3 Contents Overview ..........................4 Table of Contents ..........................5 Part I: User’s Guide.................... 8 Chapter 1 Introducing the FMG..........................9 1.1 Overview ............................9 1.1.1 Internet Access ........................9 1.1.2 Cable Television Service (FMG3015-R20A) ................9 1.2 Ways to Manage the FMG ......................
  • Page 6 Table of Contents Chapter 4 LAN ..............................21 4.1 LAN Overview ..........................21 4.1.1 What You Can Do in this Chapter ..................21 4.1.2 What You Need To Know ..................... 21 4.2 The Setup LAN Interface Screen ....................22 Chapter 5 Diagnostic............................24 5.1 Diagnostic Overview ........................
  • Page 7 Table of Contents 11.3 Fiber ..............................34 Chapter 12 Troubleshooting..........................36 12.1 Power, Hardware Connections, and LEDs ................. 36 12.2 FMG Access and Login ........................ 37 12.3 Internet Access ..........................38 12.4 Cable Television Service ......................38 Part III: Appendices ..................39 Appendix A Customer Support .......................

  • Page 8: User's Guide

    User’s Guide...

  • Page 9: Introducing The Fmg

    Introducing the FMG 1.1 Overview The FMG is a Gigabit active fiber bridge. FMG refers to these models as outlined below: • FMG3010-R20A • FMG3015-R20A The following table describes the feature differences of the FMG by model. Table 1 FMG Comparison Table...

  • Page 10: Ways To Manage The Fmg

    Chapter 1 Introducing the FMG Figure 2 Cable Television Service 1.2 Ways to Manage the FMG This is recommended for management of the FMG using a (supported) web browser. 1.3 Good Habits for Managing the FMG Do the following things regularly to make the FMG more secure and to manage the FMG more effectively.
  • Page 11 Chapter 1 Introducing the FMG Figure 3 FMG3010-R20A Front Panel Figure 4 FMG3015-R20A Front Panel 1.4.1.1 LEDs (Lights) None of the LEDs are on if the FMG is not receiving power. Table 2 FMG3010/3015-R20A LED Descriptions COLOR STATUS DESCRIPTION POWER Green The FMG is receiving power and ready for use.

  • Page 12: Side Panels

    1.4.2 Side Panels The connection ports and buttons are located on the side panels. Connection Ports Figure 5 FMG3010-R20A Rear Panel Figure 6 FMG3015-R20A Rear Panel The following table describes the items on the panels. Table 3 Panel Ports and Buttons...

  • Page 13: Rear Panels

    Chapter 1 Introducing the FMG Buttons Figure 7 FMG3015-R20A Rear Panel The following table describes the items on the panels. Table 4 Panel Ports and Buttons LABEL DESCRIPTION Press the button for more than two seconds to turn on or off the LEDs. Reset Press the button in for more than five seconds (or until the PWR LED starts to blink), then release it to return the FMG to the factory defaults.

  • Page 14: The Web Configurator

    H A P T E R The Web Configurator 2.1 Overview The Web Configurator is an HTML-based management interface that allows easy setup and management via Internet browser. Use Internet Explorer 8.0 and later versions or Mozilla Firefox 3 and later versions or Safari 2.0 and later versions.

  • Page 15: Web Configurator Layout

    Chapter 2 The Web Configurator 2.2 Web Configurator Layout Figure 10 Screen Layout As illustrated above, the main screen is divided into these parts: • A - Title Bar • B - Navigation Panel • C - Main Window 2.2.1 Title Bar Click Logout to log out of the Web Configurator.
  • Page 16 Chapter 2 The Web Configurator Table 5 Navigation Panel Summary (continued) LINK FUNCTION Setup LAN LAN Interface Use this screen to configure LAN IP address and subnet mask of the FMG. Interface Settings Diagnostics Ping Ping Diagnostics Use this screen to identify problems with the fiber connection. You can ping an IP address to help you identify problems.

  • Page 17: Technical Reference

    Technical Reference...

  • Page 18: Status

    H A P T E R Status 3.1 Overview You can use the Status screens to look at the current status of the FMG and the fiber connection. 3.2 The Device Status Screen Use this screen to view the status of the FMG. Click Status > Device to open this screen. Figure 11 Device Status Screen FMG3010/3015-R20A User’s Guide...

  • Page 19: Fiber Status

    Chapter 3 Status Each field is described in the following table. Table 6 Device Status Screen LABEL DESCRIPTION System Model Name This shows the model number of your FMG. Uptime This field displays how long the FMG has been running since it last started up. The FMG starts up when you plug it in, when you restart it (Maintenance >...
  • Page 20 Chapter 3 Status Each field is described in the following table. Table 7 Fiber Status Screen LABEL DESCRIPTION Fiber Status Temperature This displays the temperature in Celsius. The normal range is 0-70 degrees. Voltage This displays the voltage in Volts. The normal range is 3.13-3.47 Volts. Tx Power This displays the optical transmitting power in dBm.

  • Page 21: Lan

    H A P T E R 4.1 LAN Overview A Local Area Network (LAN) is a shared communication system to which many networking devices are connected. It is usually located in one immediate area such as a building or floor of a building. 4.1.1 What You Can Do in this Chapter •...

  • Page 22: The Setup Lan Interface Screen

    Chapter 4 LAN 4.2 The Setup LAN Interface Screen Use this screen to set the Local Area Network IP address and subnet mask of your FMG. Click LAN > Setup LAN Interface to open the Setup LAN Interface screen. Follow these steps to configure your LAN settings. Enter an IP address into the IP Address field.
  • Page 23 Chapter 4 LAN FMG3010/3015-R20A User’s Guide...

  • Page 24: Diagnostic

    H A P T E R Diagnostic 5.1 Diagnostic Overview The Diagnostic screens display information to help you identify problems with the FMG. The route between a Central Office Very-high-bit-rate Digital Subscriber Line (CO VDSL) switch and one of its Customer-Premises Equipment (CPE) may go through switches owned by independent organizations.

  • Page 25: Traceroute

    Chapter 5 Diagnostic 5.3 Traceroute Use this screen to trace the route that packets take for troubleshooting. After entering an IP address and clicking Go to start a test, the results will show. Click Diagnostic > Traceroute to open the screen shown next.

  • Page 26: Reboot

    H A P T E R Reboot 6.1 The Reboot Overview System Reboot allows you to reboot the FMG remotely without turning the power off. You may need to do this if the FMG hangs, for example. Click Maintenance > Reboot. Click Reboot to have the FMG reboot. This does not affect the FMG's configuration.

  • Page 27: Backup Restore

    Chapter 7 Backup Restore H A P T E R Backup Restore 7.1 Backup Restore Overview The Backup Restore screen allows you to back up and restore device configurations. You can also reset your device settings back to the factory default. 7.2 The Backup Restore Screen Click Maintenance >...
  • Page 28 Chapter 7 Backup Restore Restore Configuration Restore configuration allows you to upload a new or previously saved configuration file from your computer to your FMG. Table 11 Restore Configuration LABEL DESCRIPTION Choose File Click this to find the file you want to upload. Remember that you must decompress compressed (.ZIP) files before you can upload them.

  • Page 29: Password

    H A P T E R Password 8.1 Password Overview In the Password screen, you can change the login password for the “admin” account. 8.2 The Password Screen Click Maintenance > Password to open the following screen. Figure 21 Maintenance > Password The following table describes the labels in this screen.

  • Page 30: Firmware Upgrade

    H A P T E R Firmware Upgrade 9.1 Firmware Upgrade Overview This screen lets you upload new firmware to your FMG. You can download new firmware releases from your nearest Zyxel FTP site (or www.zyxel.com) to upgrade your device’s performance. Only use firmware for your device’s specific model.
  • Page 31 Chapter 9 Firmware Upgrade Figure 23 Firmware Uploading After two minutes, log in again and check your new firmware version in the Status screen. If the upload was not successful, the following screen will appear. Click OK to go back to the Firmware Upgrade screen.

  • Page 32: Time Zone

    H A P T E R Time Zone 10.1 Time Zone Overview Use the Time Zone screen to setup the system time and SNTP (Simple Network Time Protocol) server settings. 10.2 The Time Zone Screen In the navigation panel, click Maintenance > Time Zone to display the screen as shown. Figure 25 Maintenance >...

  • Page 33: Statistics

    H A P T E R Statistics 11.1 Overview Use the Statistics screens to look at the network traffic status and statistics of the LAN interfaces and fiber connection. 11.1.1 What You Can Do in this Chapter • Use the Interface screen to view the LAN traffic statistics (Section 11.2 on page 33).

  • Page 34: Fiber

    Chapter 11 Statistics Table 15 Statistics > Interface (continued) LABEL DESCRIPTION Refresh Click Refresh to reload the page. Reset Statistics Click Reset Statistics to clear the statistics. 11.3 Fiber Click Statistics > Fiber to open the following screen. Figures about data that have been sent out to and received on the fiber connection are displayed in the following table.
  • Page 35 Chapter 11 Statistics Table 16 Statistics > Fiber (continued) LABEL DESCRIPTION Broadcast This indicates the number of broadcast packets transmitted. Packets Sent Broadcast This indicates the number of broadcast packets received. Packets Received FEC Errors This indicates the number of FEC (Forward Error Correction) errors on the fiber connection. FEC is a technique to control errors in packets and correct errors without transmitting the packets again.

  • Page 36: Troubleshooting

    H A P T E R Troubleshooting This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • FMG Access and Login • Internet Access 12.1 Power, Hardware Connections, and LEDs The FMG does not turn on.

  • Page 37: Fmg Access And Login

    Chapter 12 Troubleshooting 12.2 FMG Access and Login I forgot the IP address for the FMG. The default LAN IP address is 192.168.1.1. If you changed the IP address and have forgotten it, you might get the IP address of the FMG by looking up the IP address of the default gateway for your computer.

  • Page 38: Internet Access

    Chapter 12 Troubleshooting Make sure you have entered the password correctly. See the cover page for the default login user name and associated password. The field is case-sensitive, so make sure [Caps Lock] is not on. Turn the FMG off and on. If this does not work, you have to reset the device to its factory defaults.

  • Page 39: Appendices

    Appendices Appendices contain general information. Some information may not apply to your device.

  • Page 40: Appendix A Customer Support

    • Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • http://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • https://www.zyxel.com/cn/zh/ India • Zyxel Technology India Pvt Ltd • https://www.zyxel.com/in/en/ Kazakhstan •...
  • Page 41 • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • https://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd • https://www.zyxel.com/th/th/ Vietnam • Zyxel Communications Corporation-Vietnam Office • https://www.zyxel.com/vn/vi Europe Belarus • Zyxel BY • https://www.zyxel.by Belgium • Zyxel Communications B.V. • https://www.zyxel.com/be/nl/...
  • Page 42 Appendix A Customer Support • https://www.zyxel.com/be/fr/ Bulgaria • Zyxel България • https://www.zyxel.com/bg/bg/ Czech Republic • Zyxel Communications Czech s.r.o • https://www.zyxel.com/cz/cs/ Denmark • Zyxel Communications A/S • https://www.zyxel.com/dk/da/ Estonia • Zyxel Estonia • https://www.zyxel.com/ee/et/ Finland • Zyxel Communications • https://www.zyxel.com/fi/fi/ France •...
  • Page 43 • Zyxel Communications Poland • https://www.zyxel.com/pl/pl/ Romania • Zyxel Romania • https://www.zyxel.com/ro/ro Russia • Zyxel Russia • https://www.zyxel.com/ru/ru/ Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • https://www.zyxel.com/sk/sk/ Spain • Zyxel Communications ES Ltd • https://www.zyxel.com/es/es/ Sweden • Zyxel Communications • https://www.zyxel.com/se/sv/ Switzerland •...
  • Page 44 Appendix A Customer Support Turkey • Zyxel Turkey A.S. • https://www.zyxel.com/tr/tr/ • Zyxel Communications UK Ltd. • https://www.zyxel.com/uk/en/ Ukraine • Zyxel Ukraine • http://www.ua.zyxel.com South America Argentina • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ Brazil • Zyxel Communications Brasil Ltda. • https://www.zyxel.com/br/pt/ Colombia •...
  • Page 45 Appendix A Customer Support Middle East • Zyxel Communications Corporation • https://www.zyxel.com/me/en/ North America • Zyxel Communications, Inc. - North America Headquarters • https://www.zyxel.com/us/en/ Oceania Australia • Zyxel Communications Corporation • https://www.zyxel.com/au/en/ Africa South Africa • Nology (Pty) Ltd. • https://www.zyxel.com/za/en/...

  • Page 46: Appendix B Legal Information

    The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel Communications Corporation. Published by Zyxel Communications Corporation. All rights reserved.
  • Page 47 Appendix B Legal Information List of national codes COUNTRY ISO 3166 2 LETTER CODE COUNTRY ISO 3166 2 LETTER CODE Austria Liechtenstein Belgium Lithuania Bulgaria Luxembourg Croatia Malta Cyprus Netherlands Czech Republic Norway Denmark Poland Estonia Portugal Finland Romania France Serbia Germany Slovakia...
  • Page 48 Appendix B Legal Information • Attention: Ne pas utiliser ce produit près de l'eau, par exemple un sous-sol humide ou près d'une piscine. • Attention: Évitez d'utiliser ce produit (autre qu'un type sans fil) pendant un orage. Il peut y avoir un risque de choc électrique de la foudre. •...
  • Page 49 North American products. Trademarks ZyNOS (Zyxel Network Operating System) and ZON (Zyxel One Network) are registered trademarks of Zyxel Communications, Inc. Other trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners.

  • Page 50: Index

    Index Index applications Internet access Internet access IP address ping 24, 25 backup configuration blinking LEDs IP address 21, 22 subnet mask 21, 22 login passwords logs certifications viewing configuration backup managing the device reset good habits restoring contact information copyright customer support network map...
  • Page 51 Index reset 13, 28 restart restoring configuration router features status firmware version status indicators subnet mask system firmware version passwords reset trademarks upgrading firmware warranty note web configurator login passwords FMG3010/3015-R20A User’s Guide...

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